Vista - All Dialup Connections Suddenly Fail

Hi,

I have a really odd problem with my Vista Ultimate install. Yesterday
all my dial up networking connections (to remote client sites and
internet) were working fine but today I can't get any of them to work.

I have tried 3 different modems and countless different dialup
providers and I always get the following error logged into the event
log:

Event ID: 20227
Source: RasClient

CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
connection named ANZ BCTG which has failed. The error code returned on
failure is 31.

I have called Microsoft to log a priority support call but was told
there is no support at Microsoft for Vista until 1st Feb.

Can someone please tell me what error 31 means?

Thanks,
Andrew

"Andrew Green" <green@NOSPAMnewtongreen.com> wrote in message
news:68laq2dfc02702ars09gurfhrfhsikckdh@4ax.com...
> Hi,
>
> I have a really odd problem with my Vista Ultimate install. Yesterday
> all my dial up networking connections (to remote client sites and
> internet) were working fine but today I can't get any of them to work.
>
> I have tried 3 different modems and countless different dialup
> providers and I always get the following error logged into the event
> log:
>
> Event ID: 20227
> Source: RasClient
>
> CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
> connection named ANZ BCTG which has failed. The error code returned on
> failure is 31.
>
> I have called Microsoft to log a priority support call but was told
> there is no support at Microsoft for Vista until 1st Feb.
>
> Can someone please tell me what error 31 means?
>
> Thanks,
> Andrew

"Chad Harris" <getsomevistainfoout.net> wrote in message
news:%23IdZEpQNHHA.724@TK2MSFTNGP04.phx.gbl...
>
> "Andrew Green" <green@NOSPAMnewtongreen.com> wrote in message
> news:68laq2dfc02702ars09gurfhrfhsikckdh@4ax.com...
>> Hi,
>>
>> I have a really odd problem with my Vista Ultimate install. Yesterday
>> all my dial up networking connections (to remote client sites and
>> internet) were working fine but today I can't get any of them to work.
>>
>> I have tried 3 different modems and countless different dialup
>> providers and I always get the following error logged into the event
>> log:
>>
>> Event ID: 20227
>> Source: RasClient
>>
>> CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
>> connection named ANZ BCTG which has failed. The error code returned on
>> failure is 31.
>>
>> I have called Microsoft to log a priority support call but was told
>> there is no support at Microsoft for Vista until 1st Feb.
>>
>> Can someone please tell me what error 31 means?
>>
>> Thanks,
>> Andrew
>
>

"Andrew Green" <green@NOSPAMnewtongreen.com> wrote in message
news:68laq2dfc02702ars09gurfhrfhsikckdh@4ax.com...
> Hi,
>
> I have a really odd problem with my Vista Ultimate install. Yesterday
> all my dial up networking connections (to remote client sites and
> internet) were working fine but today I can't get any of them to work.
>
> I have tried 3 different modems and countless different dialup
> providers and I always get the following error logged into the event
> log:
>
> Event ID: 20227
> Source: RasClient
>
> CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
> connection named ANZ BCTG which has failed. The error code returned on
> failure is 31.
>
> I have called Microsoft to log a priority support call but was told
> there is no support at Microsoft for Vista until 1st Feb.
>
> Can someone please tell me what error 31 means?
>
> Thanks,
> Andrew

"Andrew Green" <green@NOSPAMnewtongreen.com> wrote in message
news:68laq2dfc02702ars09gurfhrfhsikckdh@4ax.com...
> Hi,
>
> I have a really odd problem with my Vista Ultimate install. Yesterday
> all my dial up networking connections (to remote client sites and
> internet) were working fine but today I can't get any of them to work.
>
> I have tried 3 different modems and countless different dialup
> providers and I always get the following error logged into the event
> log:
>
> Event ID: 20227
> Source: RasClient
>
> CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
> connection named ANZ BCTG which has failed. The error code returned on
> failure is 31.
>
> I have called Microsoft to log a priority support call but was told
> there is no support at Microsoft for Vista until 1st Feb.
>
> Can someone please tell me what error 31 means?
>
> Thanks,
> Andrew

Andrew--

1) Any help in errors from Event Viewer?
2) I doubt your modem needs an update.
3) How about trying system restore to pointe before you lost the connection?

I can't find anything helpful on the error info you gave.

CH


"Andrew Green" <green@NOSPAMnewtongreen.com> wrote in message
news:68laq2dfc02702ars09gurfhrfhsikckdh@4ax.com...
> Hi,
>
> I have a really odd problem with my Vista Ultimate install. Yesterday
> all my dial up networking connections (to remote client sites and
> internet) were working fine but today I can't get any of them to work.
>
> I have tried 3 different modems and countless different dialup
> providers and I always get the following error logged into the event
> log:
>
> Event ID: 20227
> Source: RasClient
>
> CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
> connection named ANZ BCTG which has failed. The error code returned on
> failure is 31.
>
> I have called Microsoft to log a priority support call but was told
> there is no support at Microsoft for Vista until 1st Feb.
>
> Can someone please tell me what error 31 means?
>
> Thanks,
> Andrew

Hi,

The event viewer only shows the information listed below, clicking the
online link takes me to a Microsoft webpage that says there is no
additional information on that particular error.

I have tried a system restore that I know it worked but I still get
the same error.

I'll take the laptop to an alternate location and try it from there, I
guess its possible the phone line has somehow changed.

Thanks for your suggestions.

Andrew


>Andrew--
>
>1) Any help in errors from Event Viewer?
>2) I doubt your modem needs an update.
>3) How about trying system restore to pointe before you lost the connection?
>
>I can't find anything helpful on the error info you gave.
>
>CH
>
>
>"Andrew Green" <green@NOSPAMnewtongreen.com> wrote in message
>news:68laq2dfc02702ars09gurfhrfhsikckdh@4ax.com...
>> Hi,
>>
>> I have a really odd problem with my Vista Ultimate install. Yesterday
>> all my dial up networking connections (to remote client sites and
>> internet) were working fine but today I can't get any of them to work.
>>
>> I have tried 3 different modems and countless different dialup
>> providers and I always get the following error logged into the event
>> log:
>>
>> Event ID: 20227
>> Source: RasClient
>>
>> CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
>> connection named ANZ BCTG which has failed. The error code returned on
>> failure is 31.
>>
>> I have called Microsoft to log a priority support call but was told
>> there is no support at Microsoft for Vista until 1st Feb.
>>
>> Can someone please tell me what error 31 means?
>>
>> Thanks,
>> Andrew
>

I have exactly the same problem. Suddenly error 31 on every modem connection (gprs, umts, internal modem, mobile phone etc.). I tried to solve the problem with support hotlines from dell, vodafone, fujitsu-siemens and microsoft. No solution, except new installation of vista. Can anybody HELP?