Windows Vista Forums

Remote Assistance on a computer sharing DSL internet connection

  1. #1


    TC Guest

    Remote Assistance on a computer sharing DSL internet connection

    I have DSL and I am using a router to share the connection between three
    different computers. When I attempt to get help via RA, the helper can
    access my main computer, but cannot access the other computers on the local
    are network. Does anyone have a solution? Please Help...





      My System SpecsSystem Spec

  2. #2


    Robert L [MVP - Networking] Guest

    Re: Remote Assistance on a computer sharing DSL internet connection

    We need to know more details how you want to that. for example, do you want the helper access your computer and from there to access other computer?

    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    "TC" <TC@discussions.microsoft.com> wrote in message news:03DD9764-FF0C-4E43-A9CC-9B59ACB88E86@microsoft.com...
    I have DSL and I am using a router to share the connection between three
    different computers. When I attempt to get help via RA, the helper can
    access my main computer, but cannot access the other computers on the local
    are network. Does anyone have a solution? Please Help...



      My System SpecsSystem Spec

  3. #3


    TC Guest

    Re: Remote Assistance on a computer sharing DSL internet connectio

    The helper can access only the main computer. The problem we are having is
    that the helper cannot access other computers on the network. The computers
    that are sharing the DSL connection with the main computer. The helper needs
    to access and take control of the desktop on one of my networked computers.
    does this additional info help?

    "Robert L [MVP - Networking]" wrote:

    > We need to know more details how you want to that. for example, do you want the helper access your computer and from there to access other computer?
    >
    > Bob Lin, MS-MVP, MCSE & CNE
    > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    > "TC" <TC@discussions.microsoft.com> wrote in message news:03DD9764-FF0C-4E43-A9CC-9B59ACB88E86@microsoft.com...
    > I have DSL and I am using a router to share the connection between three
    > different computers. When I attempt to get help via RA, the helper can
    > access my main computer, but cannot access the other computers on the local
    > are network. Does anyone have a solution? Please Help..


      My System SpecsSystem Spec

  4. #4


    TC Guest

    Re: Remote Assistance on a computer sharing DSL internet connectio

    Also, the helper wants to access the networked computer without accessing the
    main computer.

    "Robert L [MVP - Networking]" wrote:

    > We need to know more details how you want to that. for example, do you want the helper access your computer and from there to access other computer?
    >
    > Bob Lin, MS-MVP, MCSE & CNE
    > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    > "TC" <TC@discussions.microsoft.com> wrote in message news:03DD9764-FF0C-4E43-A9CC-9B59ACB88E86@microsoft.com...
    > I have DSL and I am using a router to share the connection between three
    > different computers. When I attempt to get help via RA, the helper can
    > access my main computer, but cannot access the other computers on the local
    > are network. Does anyone have a solution? Please Help..


      My System SpecsSystem Spec

  5. #5


    Michael A. Bishop \(MSFT\) Guest

    Re: Remote Assistance on a computer sharing DSL internet connection

    Where is the helper coming from? If the helper is in the outside world, and
    the main computer is using Internet Connection Sharing to share the DSL,
    it's a little more complicated to address the computers behind the ICS.

    You could try setting up a PNRP name (Admin command prompt, type "netsh p2p
    pnrp peer set machinename publish=start autopublish=enable"; type "netsh p2p
    pnrp peer show machinename" to view the PNRP name) and accessing that;
    starting PNRP will cause the machine to start Teredo and acquire an IPv6
    address, which should get you through the several computers in front of you.

    I know the theory on this, but I haven't actually done it myself; your
    mileage may vary, but it's worth a shot.

    "TC" <TC@discussions.microsoft.com> a écrit dans le message de
    news:03DD9764-FF0C-4E43-A9CC-9B59ACB88E86@microsoft.com...
    >I have DSL and I am using a router to share the connection between three
    > different computers. When I attempt to get help via RA, the helper can
    > access my main computer, but cannot access the other computers on the
    > local
    > are network. Does anyone have a solution? Please Help...
    >
    >



      My System SpecsSystem Spec

Remote Assistance on a computer sharing DSL internet connection

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