Vista - Access Denied - sync error

Hope someone can help )

I have a number of folders that I have made available offline to my sony
laptop which is runnng Vista business edtion.

HOWEVER whenever I change the contents of a file in word/excel/powerpoint
when 'm out, I get a sync error when I reconnect to my network.

In sync center I get a "sync error" and when I click on it it lists the
names of the files that I've altered and the detais "access denied".

I've experimented and discovered that if I delete the "old" file in the
network folder it synchronises fine. So it definitely ISN'T a
hardware/networking problem.

I've researched this problem extensively with no success. So if anyone has
any ideas what the problem is I would greatly appreciate their insight.

Larry

Sounds like a permissions problem. Check that you're using the same
username on each machine; it sounds like it's a directory to which you have
access both from the desktop and the laptop, but you don't have the
permissions to change a file created on the desktop. If the file is deleted
from the desktop, then the laptop is essentially creating a new file, which
it apparently has permissions to do.

My hunch would be that you're being treated as two different users, and the
laptop user is a "Contributor" (read others' files, create new files, edit
your own files) rather than a "Co-owner" (read and edit anyone's files).

"Larees" <Larees@discussions.microsoft.com> wrote in message
news:FF7E1C9A-A52C-46C2-AFB2-1DA36FB2CE80@microsoft.com...
> Hope someone can help )
>
> I have a number of folders that I have made available offline to my sony
> laptop which is runnng Vista business edtion.
>
> HOWEVER whenever I change the contents of a file in word/excel/powerpoint
> when 'm out, I get a sync error when I reconnect to my network.
>
> In sync center I get a "sync error" and when I click on it it lists the
> names of the files that I've altered and the detais "access denied".
>
> I've experimented and discovered that if I delete the "old" file in the
> network folder it synchronises fine. So it definitely ISN'T a
> hardware/networking problem.
>
> I've researched this problem extensively with no success. So if anyone has
> any ideas what the problem is I would greatly appreciate their insight.
>
> Larry
>
>

Hi Michael, you are right, it WAS a permissions problem. Also right that the
desktop and mobile have different usernames. I have managed to solve the
problem without changing the usernames by the following method.....

I switched off simple folder view in control panel/folder options which made
the security tab visible on the desktop machine.

I then checked the permissions and escalated "everyone" to full control
rights.

I then released the "always available offline" status on the mobile machine.

I then re-invoked the "always available offline" status on the mobile and
hey presto the synchronisation is finally working.

You have finally solved what Microsoft Vista and Sony help desks were
"clueless" about. THANK YOU.

regards Larry

"Michael A. Bishop (MSFT" wrote:

> Sounds like a permissions problem. Check that you're using the same
> username on each machine; it sounds like it's a directory to which you have
> access both from the desktop and the laptop, but you don't have the
> permissions to change a file created on the desktop. If the file is deleted
> from the desktop, then the laptop is essentially creating a new file, which
> it apparently has permissions to do.
>
> My hunch would be that you're being treated as two different users, and the
> laptop user is a "Contributor" (read others' files, create new files, edit
> your own files) rather than a "Co-owner" (read and edit anyone's files).
>
> "Larees" <Larees@discussions.microsoft.com> wrote in message
> news:FF7E1C9A-A52C-46C2-AFB2-1DA36FB2CE80@microsoft.com...
> > Hope someone can help )
> >
> > I have a number of folders that I have made available offline to my sony
> > laptop which is runnng Vista business edtion.
> >
> > HOWEVER whenever I change the contents of a file in word/excel/powerpoint
> > when 'm out, I get a sync error when I reconnect to my network.
> >
> > In sync center I get a "sync error" and when I click on it it lists the
> > names of the files that I've altered and the detais "access denied".
> >
> > I've experimented and discovered that if I delete the "old" file in the
> > network folder it synchronises fine. So it definitely ISN'T a
> > hardware/networking problem.
> >
> > I've researched this problem extensively with no success. So if anyone has
> > any ideas what the problem is I would greatly appreciate their insight.
> >
> > Larry
> >
> >
>

The answer has been found! See this post:

Subject: Offline Files - tmp files - GUID - Access is denied - Sync
Posted on November 16, 2007...

There finally is an answer. After looking EVERYWHERE, I found the Microsoft
solution... Check the third reply I made. It has a link to the MS KB
article for the fix.

I have applied the PRE-SP1 patch and it worked on my computer! FINALLY!!!
I HAVE to have the offline files working or it creates major problems for my
work!

"Larees" wrote: