Windows Vista Forums

Router access (running Vista)

  1. #1


    RGA Guest

    Router access (running Vista)

    hi. first time doing this. i just purchased a new computer with vista loaded
    on it. unfortunately, i cannot access my router set-up screen. i enter the ip
    address (url?) and get a message that it cannot be accessed, or
    troubleshooted. however, i can access the router set-up screen from the other
    computers in my house that are running xp. do i need to change the security
    or network settings on the vista computer? thanks for the help.

      My System SpecsSystem Spec

  2.   


  3. #2


    Robert L [MVP - Networking] Guest

    Re: Router access (running Vista)

    Can you ping the router?

    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    "RGA" <RGA@discussions.microsoft.com> wrote in message news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    hi. first time doing this. i just purchased a new computer with vista loaded
    on it. unfortunately, i cannot access my router set-up screen. i enter the ip
    address (url?) and get a message that it cannot be accessed, or
    troubleshooted. however, i can access the router set-up screen from the other
    computers in my house that are running xp. do i need to change the security
    or network settings on the vista computer? thanks for the help.

      My System SpecsSystem Spec

  4. #3


    Roberto Guest

    Re: Router access (running Vista)

    "RGA" <RGA@discussions.microsoft.com> wrote in message
    news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    > hi. first time doing this. i just purchased a new computer with vista
    > loaded
    > on it. unfortunately, i cannot access my router set-up screen. i enter the
    > ip
    > address (url?) and get a message that it cannot be accessed, or
    > troubleshooted. however, i can access the router set-up screen from the
    > other
    > computers in my house that are running xp. do i need to change the
    > security
    > or network settings on the vista computer? thanks for the help.


    Unfortunately some routers aren't Vista compatible
    http://www.microsoft.com/windows/usi...d/default.mspx

    rgds
    Roberto


      My System SpecsSystem Spec

  5. #4


    RGA Guest

    Re: Router access (running Vista)

    thanks Roberto. this is where i'm confused. the router works in that i can
    get out to the internet fine. no problems there. however, my issue is that i
    cannot access the router itself by entering the http://xxx.xxx.xxx.xxx url
    that the vendor gives in the owners manual. any advice ito help me is
    welcomed. thanks again.

    will try the link you sent also. thanks for that.


    "Roberto" wrote:

    > "RGA" <RGA@discussions.microsoft.com> wrote in message
    > news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    > > hi. first time doing this. i just purchased a new computer with vista
    > > loaded
    > > on it. unfortunately, i cannot access my router set-up screen. i enter the
    > > ip
    > > address (url?) and get a message that it cannot be accessed, or
    > > troubleshooted. however, i can access the router set-up screen from the
    > > other
    > > computers in my house that are running xp. do i need to change the
    > > security
    > > or network settings on the vista computer? thanks for the help.

    >
    > Unfortunately some routers aren't Vista compatible
    > http://www.microsoft.com/windows/usi...d/default.mspx
    >
    > rgds
    > Roberto
    >
    >


      My System SpecsSystem Spec

  6. #5


    Karl Froelich [MS] Guest

    Re: Router access (running Vista)

    What is the make and model of your router? There are some routers (notably
    apple) that don't allow direct access via the URL. That being said, you say
    you CAN connect via the url using XP, but you CANNOT connecti via the URL
    using Vista. Yet, in all other respects, the Vista machine has full
    connectivity?

    "RGA" <RGA@discussions.microsoft.com> wrote in message
    news:3C1B6E84-40DC-4A66-A752-06DFA45C1F9E@microsoft.com...
    > thanks Roberto. this is where i'm confused. the router works in that i can
    > get out to the internet fine. no problems there. however, my issue is that
    > i
    > cannot access the router itself by entering the http://xxx.xxx.xxx.xxx url
    > that the vendor gives in the owners manual. any advice ito help me is
    > welcomed. thanks again.
    >
    > will try the link you sent also. thanks for that.
    >
    >
    > "Roberto" wrote:
    >
    >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    >> news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    >> > hi. first time doing this. i just purchased a new computer with vista
    >> > loaded
    >> > on it. unfortunately, i cannot access my router set-up screen. i enter
    >> > the
    >> > ip
    >> > address (url?) and get a message that it cannot be accessed, or
    >> > troubleshooted. however, i can access the router set-up screen from the
    >> > other
    >> > computers in my house that are running xp. do i need to change the
    >> > security
    >> > or network settings on the vista computer? thanks for the help.

    >>
    >> Unfortunately some routers aren't Vista compatible
    >> http://www.microsoft.com/windows/usi...d/default.mspx
    >>
    >> rgds
    >> Roberto
    >>
    >>



      My System SpecsSystem Spec

  7. #6


    RGA Guest

    Re: Router access (running Vista)

    Karl - yes, everything you wrote is correct! The make is Siemens SpeedStream
    model 2623 (see link below). thanks for your help.

    http://kb.efficient.com/display/1/ar...r=1.903713E-03


    "Karl Froelich [MS]" wrote:

    > What is the make and model of your router? There are some routers (notably
    > apple) that don't allow direct access via the URL. That being said, you say
    > you CAN connect via the url using XP, but you CANNOT connecti via the URL
    > using Vista. Yet, in all other respects, the Vista machine has full
    > connectivity?
    >
    > "RGA" <RGA@discussions.microsoft.com> wrote in message
    > news:3C1B6E84-40DC-4A66-A752-06DFA45C1F9E@microsoft.com...
    > > thanks Roberto. this is where i'm confused. the router works in that i can
    > > get out to the internet fine. no problems there. however, my issue is that
    > > i
    > > cannot access the router itself by entering the http://xxx.xxx.xxx.xxx url
    > > that the vendor gives in the owners manual. any advice ito help me is
    > > welcomed. thanks again.
    > >
    > > will try the link you sent also. thanks for that.
    > >
    > >
    > > "Roberto" wrote:
    > >
    > >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    > >> news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    > >> > hi. first time doing this. i just purchased a new computer with vista
    > >> > loaded
    > >> > on it. unfortunately, i cannot access my router set-up screen. i enter
    > >> > the
    > >> > ip
    > >> > address (url?) and get a message that it cannot be accessed, or
    > >> > troubleshooted. however, i can access the router set-up screen from the
    > >> > other
    > >> > computers in my house that are running xp. do i need to change the
    > >> > security
    > >> > or network settings on the vista computer? thanks for the help.
    > >>
    > >> Unfortunately some routers aren't Vista compatible
    > >> http://www.microsoft.com/windows/usi...d/default.mspx
    > >>
    > >> rgds
    > >> Roberto
    > >>
    > >>

    >


      My System SpecsSystem Spec

  8. #7


    Karl Froelich [MS] Guest

    Re: Router access (running Vista)

    Thanks for the info - I will look into this router. I don't have any other
    advice for you at this time; since you can get to this from XP you do not
    appear to be blocked.

    K.
    "RGA" <RGA@discussions.microsoft.com> wrote in message
    news:B653D871-9A05-44F9-AF4E-E8815576FB83@microsoft.com...
    > Karl - yes, everything you wrote is correct! The make is Siemens
    > SpeedStream
    > model 2623 (see link below). thanks for your help.
    >
    > http://kb.efficient.com/display/1/ar...r=1.903713E-03
    >
    >
    > "Karl Froelich [MS]" wrote:
    >
    >> What is the make and model of your router? There are some routers
    >> (notably
    >> apple) that don't allow direct access via the URL. That being said, you
    >> say
    >> you CAN connect via the url using XP, but you CANNOT connecti via the URL
    >> using Vista. Yet, in all other respects, the Vista machine has full
    >> connectivity?
    >>
    >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    >> news:3C1B6E84-40DC-4A66-A752-06DFA45C1F9E@microsoft.com...
    >> > thanks Roberto. this is where i'm confused. the router works in that i
    >> > can
    >> > get out to the internet fine. no problems there. however, my issue is
    >> > that
    >> > i
    >> > cannot access the router itself by entering the http://xxx.xxx.xxx.xxx
    >> > url
    >> > that the vendor gives in the owners manual. any advice ito help me is
    >> > welcomed. thanks again.
    >> >
    >> > will try the link you sent also. thanks for that.
    >> >
    >> >
    >> > "Roberto" wrote:
    >> >
    >> >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    >> >> news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    >> >> > hi. first time doing this. i just purchased a new computer with
    >> >> > vista
    >> >> > loaded
    >> >> > on it. unfortunately, i cannot access my router set-up screen. i
    >> >> > enter
    >> >> > the
    >> >> > ip
    >> >> > address (url?) and get a message that it cannot be accessed, or
    >> >> > troubleshooted. however, i can access the router set-up screen from
    >> >> > the
    >> >> > other
    >> >> > computers in my house that are running xp. do i need to change the
    >> >> > security
    >> >> > or network settings on the vista computer? thanks for the help.
    >> >>
    >> >> Unfortunately some routers aren't Vista compatible
    >> >> http://www.microsoft.com/windows/usi...d/default.mspx
    >> >>
    >> >> rgds
    >> >> Roberto
    >> >>
    >> >>

    >>



      My System SpecsSystem Spec

  9. #8


    RGA Guest

    Re: Router access (running Vista)

    thanks. any help would be great. i will wait to hear from you.

    "Karl Froelich [MS]" wrote:

    > Thanks for the info - I will look into this router. I don't have any other
    > advice for you at this time; since you can get to this from XP you do not
    > appear to be blocked.
    >
    > K.
    > "RGA" <RGA@discussions.microsoft.com> wrote in message
    > news:B653D871-9A05-44F9-AF4E-E8815576FB83@microsoft.com...
    > > Karl - yes, everything you wrote is correct! The make is Siemens
    > > SpeedStream
    > > model 2623 (see link below). thanks for your help.
    > >
    > > http://kb.efficient.com/display/1/ar...r=1.903713E-03
    > >
    > >
    > > "Karl Froelich [MS]" wrote:
    > >
    > >> What is the make and model of your router? There are some routers
    > >> (notably
    > >> apple) that don't allow direct access via the URL. That being said, you
    > >> say
    > >> you CAN connect via the url using XP, but you CANNOT connecti via the URL
    > >> using Vista. Yet, in all other respects, the Vista machine has full
    > >> connectivity?
    > >>
    > >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    > >> news:3C1B6E84-40DC-4A66-A752-06DFA45C1F9E@microsoft.com...
    > >> > thanks Roberto. this is where i'm confused. the router works in that i
    > >> > can
    > >> > get out to the internet fine. no problems there. however, my issue is
    > >> > that
    > >> > i
    > >> > cannot access the router itself by entering the http://xxx.xxx.xxx.xxx
    > >> > url
    > >> > that the vendor gives in the owners manual. any advice ito help me is
    > >> > welcomed. thanks again.
    > >> >
    > >> > will try the link you sent also. thanks for that.
    > >> >
    > >> >
    > >> > "Roberto" wrote:
    > >> >
    > >> >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    > >> >> news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    > >> >> > hi. first time doing this. i just purchased a new computer with
    > >> >> > vista
    > >> >> > loaded
    > >> >> > on it. unfortunately, i cannot access my router set-up screen. i
    > >> >> > enter
    > >> >> > the
    > >> >> > ip
    > >> >> > address (url?) and get a message that it cannot be accessed, or
    > >> >> > troubleshooted. however, i can access the router set-up screen from
    > >> >> > the
    > >> >> > other
    > >> >> > computers in my house that are running xp. do i need to change the
    > >> >> > security
    > >> >> > or network settings on the vista computer? thanks for the help.
    > >> >>
    > >> >> Unfortunately some routers aren't Vista compatible
    > >> >> http://www.microsoft.com/windows/usi...d/default.mspx
    > >> >>
    > >> >> rgds
    > >> >> Roberto
    > >> >>
    > >> >>
    > >>

    >


      My System SpecsSystem Spec

  10. #9


    Roberto Guest

    Re: Router access (running Vista)


    "RGA" <RGA@discussions.microsoft.com> wrote in message
    news:3C1B6E84-40DC-4A66-A752-06DFA45C1F9E@microsoft.com...
    > thanks Roberto. this is where i'm confused. the router works in that i can
    > get out to the internet fine. no problems there. however, my issue is that
    > i
    > cannot access the router itself by entering the http://xxx.xxx.xxx.xxx url
    > that the vendor gives in the owners manual. any advice ito help me is
    > welcomed. thanks again.
    >
    > will try the link you sent also. thanks for that.


    Seems strange that you have web access, but can't open the web interface
    via the routers default IP address.
    I would try resetting the router back to default, maybe it's IP address
    has been changed in the past,

    rgds
    Roberto

    :
    >
    >> "RGA" <RGA@discussions.microsoft.com> wrote in message
    >> news:1A2A92A3-5503-459D-9C77-83B93432B73B@microsoft.com...
    >> > hi. first time doing this. i just purchased a new computer with vista
    >> > loaded
    >> > on it. unfortunately, i cannot access my router set-up screen. i enter
    >> > the
    >> > ip
    >> > address (url?) and get a message that it cannot be accessed, or
    >> > troubleshooted. however, i can access the router set-up screen from the
    >> > other
    >> > computers in my house that are running xp. do i need to change the
    >> > security
    >> > or network settings on the vista computer? thanks for the help.

    >>
    >> Unfortunately some routers aren't Vista compatible
    >> http://www.microsoft.com/windows/usi...d/default.mspx
    >>
    >> rgds
    >> Roberto
    >>
    >>



      My System SpecsSystem Spec

  11. #10


    cquirke (MVP Windows shell/user) Guest

    Re: Router access (running Vista)

    On Tue, 3 Apr 2007 07:52:02 -0700, RGA <RGA@discussions.microsoft.com>

    >thanks Roberto. this is where i'm confused. the router works in that i can
    >get out to the internet fine. no problems there. however, my issue is that i
    >cannot access the router itself by entering the http://xxx.xxx.xxx.xxx url
    >that the vendor gives in the owners manual. any advice ito help me is
    >welcomed. thanks again.


    Perhaps the router is no longer using the same local (private, LAN
    side of the NAT) IP address range?

    If so, do this:
    - start a Cmd prompt
    - enter the IPCONFIG command
    - look for the "gateway" IP
    - use the "gateway" IP to access the router

    You may also see the same information by rt-clicing the network
    connection and checking Properties, or just double-clicking it.

    Also, be sure to precede the IP with http:// as the browser may
    otherwise do a "search" for it. Such browser logic may expect all web
    site URLs to start with "www." as the cue that you want the http://
    service, as opposed to ftp:// or whatever, so when the URL doesn't
    start with www., you have to use an explicit http://



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