Vista - Can connect but not print to shared HP DJ950C

I have an HP Deskjet connected to an XP computer on my home network. My
wife's old XP laptop can use this printer no problem.

Her new Vista laptop sees the printer and appears to "connect" just fine -
the connecting dialog appears and disappears without incident and the printer
is added to the list of available printers but test pages and print jobs do
not print. No errors or indication of problems - just no printing. This Vista
laptop can access files in a shared folder on the same XP computer no problem.

There are no 3rd party firewall products installed on either machine. I have
already reviewed the info at
http://www.microsoft.com/technet/net.../vista_fp.mspx.

Any suggestions? TIA

Derek

Hi Derek. Excuse me for asking, but I just want to make sure: did you turn
on File Sharing in the Network and Sharing Center?

Thanks,
Gloria

--
Gloria Boyer
Windows User Assistance
Microsoft Corporation


"DerekW" <DerekW@discussions.microsoft.com> wrote in message
news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
>I have an HP Deskjet connected to an XP computer on my home network. My
> wife's old XP laptop can use this printer no problem.
>
> Her new Vista laptop sees the printer and appears to "connect" just fine -
> the connecting dialog appears and disappears without incident and the
> printer
> is added to the list of available printers but test pages and print jobs
> do
> not print. No errors or indication of problems - just no printing. This
> Vista
> laptop can access files in a shared folder on the same XP computer no
> problem.
>
> There are no 3rd party firewall products installed on either machine. I
> have
> already reviewed the info at
> http://www.microsoft.com/technet/net.../vista_fp.mspx.
>
> Any suggestions? TIA
>
> Derek

Hi Gloria. I did turn on File Sharing and also Printer Sharing but it does
not make a difference. When I try to print a test page a "1" does appear
under the printer's icon in the Printers Control Panel, which seems to
indicate the job has been spooled, but nothing prints and the spool count
returns to zero.

Thank you very much for your attention.

Derek

"Gloria Boyer [MSFT]" wrote:

> Hi Derek. Excuse me for asking, but I just want to make sure: did you turn
> on File Sharing in the Network and Sharing Center?
>
> Thanks,
> Gloria
>
> --
> Gloria Boyer
> Windows User Assistance
> Microsoft Corporation
>
>
> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
> >I have an HP Deskjet connected to an XP computer on my home network. My
> > wife's old XP laptop can use this printer no problem.
> >
> > Her new Vista laptop sees the printer and appears to "connect" just fine -
> > the connecting dialog appears and disappears without incident and the
> > printer
> > is added to the list of available printers but test pages and print jobs
> > do
> > not print. No errors or indication of problems - just no printing. This
> > Vista
> > laptop can access files in a shared folder on the same XP computer no
> > problem.
> >
> > There are no 3rd party firewall products installed on either machine. I
> > have
> > already reviewed the info at
> > http://www.microsoft.com/technet/net.../vista_fp.mspx.
> >
> > Any suggestions? TIA
> >
> > Derek
>
>
>

Hey Derek, I'm talking to the printing people about this and will get back
to you. Also, I meant to say "printer sharing," not "file sharing" but you
got that anyway. ;-)

Thanks,
Gloria

--
Gloria Boyer
Windows User Assistance
Microsoft Corporation


"DerekW" <DerekW@discussions.microsoft.com> wrote in message
news:43FA7138-1331-45B0-973E-AA196D0BD908@microsoft.com...
> Hi Gloria. I did turn on File Sharing and also Printer Sharing but it
> does
> not make a difference. When I try to print a test page a "1" does appear
> under the printer's icon in the Printers Control Panel, which seems to
> indicate the job has been spooled, but nothing prints and the spool count
> returns to zero.
>
> Thank you very much for your attention.
>
> Derek
>
> "Gloria Boyer [MSFT]" wrote:
>
>> Hi Derek. Excuse me for asking, but I just want to make sure: did you
>> turn
>> on File Sharing in the Network and Sharing Center?
>>
>> Thanks,
>> Gloria
>>
>> --
>> Gloria Boyer
>> Windows User Assistance
>> Microsoft Corporation
>>
>>
>> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
>> news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
>> >I have an HP Deskjet connected to an XP computer on my home network. My
>> > wife's old XP laptop can use this printer no problem.
>> >
>> > Her new Vista laptop sees the printer and appears to "connect" just
>> > fine -
>> > the connecting dialog appears and disappears without incident and the
>> > printer
>> > is added to the list of available printers but test pages and print
>> > jobs
>> > do
>> > not print. No errors or indication of problems - just no printing. This
>> > Vista
>> > laptop can access files in a shared folder on the same XP computer no
>> > problem.
>> >
>> > There are no 3rd party firewall products installed on either machine. I
>> > have
>> > already reviewed the info at
>> > http://www.microsoft.com/technet/net.../vista_fp.mspx.
>> >
>> > Any suggestions? TIA
>> >
>> > Derek
>>
>>
>>

Thanks Gloria. I also noticed when I try to open Printing Preferences a small
window pops up and then immediately disappears - may not help shed light on
this but you never know. Happy to provide additional info (screenshots, event
logs, etc...) if necessary.

Cheers,

Derek

"Gloria Boyer [MSFT]" wrote:

> Hey Derek, I'm talking to the printing people about this and will get back
> to you. Also, I meant to say "printer sharing," not "file sharing" but you
> got that anyway. ;-)
>
> Thanks,
> Gloria
>
> --
> Gloria Boyer
> Windows User Assistance
> Microsoft Corporation
>
>
> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> news:43FA7138-1331-45B0-973E-AA196D0BD908@microsoft.com...
> > Hi Gloria. I did turn on File Sharing and also Printer Sharing but it
> > does
> > not make a difference. When I try to print a test page a "1" does appear
> > under the printer's icon in the Printers Control Panel, which seems to
> > indicate the job has been spooled, but nothing prints and the spool count
> > returns to zero.
> >
> > Thank you very much for your attention.
> >
> > Derek
> >
> > "Gloria Boyer [MSFT]" wrote:
> >
> >> Hi Derek. Excuse me for asking, but I just want to make sure: did you
> >> turn
> >> on File Sharing in the Network and Sharing Center?
> >>
> >> Thanks,
> >> Gloria
> >>
> >> --
> >> Gloria Boyer
> >> Windows User Assistance
> >> Microsoft Corporation
> >>
> >>
> >> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> >> news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
> >> >I have an HP Deskjet connected to an XP computer on my home network. My
> >> > wife's old XP laptop can use this printer no problem.
> >> >
> >> > Her new Vista laptop sees the printer and appears to "connect" just
> >> > fine -
> >> > the connecting dialog appears and disappears without incident and the
> >> > printer
> >> > is added to the list of available printers but test pages and print
> >> > jobs
> >> > do
> >> > not print. No errors or indication of problems - just no printing. This
> >> > Vista
> >> > laptop can access files in a shared folder on the same XP computer no
> >> > problem.
> >> >
> >> > There are no 3rd party firewall products installed on either machine. I
> >> > have
> >> > already reviewed the info at
> >> > http://www.microsoft.com/technet/net.../vista_fp.mspx.
> >> >
> >> > Any suggestions? TIA
> >> >
> >> > Derek
> >>
> >>
> >>
>
>
>

After reading these threads I'm seeing I'm not the only one. Makes me feel
less alone, but not necessarily better. At least I'm in good company!

When I upgraded to an HP Photosmart C6100 All-In-One I thought I was finally
moving up. I had a Dell desktop and a Compaq laptop, both with Windows XP.
We set up a home wireless network & everything was great. Then my husband
surprised me with an HP Pavillion dv9287d laptop with Vista. Now my printer
doesn't work with my laptop at all. I can click print, the icon comes up,
the job shows up in the que and it says it's printing. The printer doesn't
make a sound or change display. Then, "printing" changes to either
"Error-Printing" or "Error-Sent to Printer." I've tried reinstalling the
print driver, making sure printer sharing and file sharing are open and some
of the fixes I've seen here but nothing has changed. Once in a while, when
using the online troubleshooter, I can get it to print once or twice. I
don't know what it is that causes it to print, as it seems to happen
sporatically. I would love to know if/when the printer people figure this
out!

"Gloria Boyer [MSFT]" wrote:

> Hey Derek, I'm talking to the printing people about this and will get back
> to you. Also, I meant to say "printer sharing," not "file sharing" but you
> got that anyway. ;-)
>
> Thanks,
> Gloria
>
> --
> Gloria Boyer
> Windows User Assistance
> Microsoft Corporation
>
>
> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> news:43FA7138-1331-45B0-973E-AA196D0BD908@microsoft.com...
> > Hi Gloria. I did turn on File Sharing and also Printer Sharing but it
> > does
> > not make a difference. When I try to print a test page a "1" does appear
> > under the printer's icon in the Printers Control Panel, which seems to
> > indicate the job has been spooled, but nothing prints and the spool count
> > returns to zero.
> >
> > Thank you very much for your attention.
> >
> > Derek
> >
> > "Gloria Boyer [MSFT]" wrote:
> >
> >> Hi Derek. Excuse me for asking, but I just want to make sure: did you
> >> turn
> >> on File Sharing in the Network and Sharing Center?
> >>
> >> Thanks,
> >> Gloria
> >>
> >> --
> >> Gloria Boyer
> >> Windows User Assistance
> >> Microsoft Corporation
> >>
> >>
> >> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> >> news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
> >> >I have an HP Deskjet connected to an XP computer on my home network. My
> >> > wife's old XP laptop can use this printer no problem.
> >> >
> >> > Her new Vista laptop sees the printer and appears to "connect" just
> >> > fine -
> >> > the connecting dialog appears and disappears without incident and the
> >> > printer
> >> > is added to the list of available printers but test pages and print
> >> > jobs
> >> > do
> >> > not print. No errors or indication of problems - just no printing. This
> >> > Vista
> >> > laptop can access files in a shared folder on the same XP computer no
> >> > problem.
> >> >
> >> > There are no 3rd party firewall products installed on either machine. I
> >> > have
> >> > already reviewed the info at
> >> > http://www.microsoft.com/technet/net.../vista_fp.mspx.
> >> >
> >> > Any suggestions? TIA
> >> >
> >> > Derek
> >>
> >>
> >>
>
>
>

Hi Sharon. I'm still waiting to get an answer from the printing folks -- and
now that it's the weekend I might not hear anything till next week. But in
the meantime, have you contacted HP to make sure you have the latest driver
for that printer? Some drivers are being updated to work better with Vista,
so it wouldn't hurt to check.

And it wasn't clear to me in your post -- are you trying to print to a
shared network printer, or is the printer attached to your laptop?

Thanks,
Gloria

--
Gloria Boyer
Windows User Assistance
Microsoft Corporation


"Sharon" <Sharon@discussions.microsoft.com> wrote in message
news:BCC7EBDD-CD52-4EFE-A866-57CBF3432FCC@microsoft.com...
> After reading these threads I'm seeing I'm not the only one. Makes me
> feel
> less alone, but not necessarily better. At least I'm in good company!
>
> When I upgraded to an HP Photosmart C6100 All-In-One I thought I was
> finally
> moving up. I had a Dell desktop and a Compaq laptop, both with Windows
> XP.
> We set up a home wireless network & everything was great. Then my husband
> surprised me with an HP Pavillion dv9287d laptop with Vista. Now my
> printer
> doesn't work with my laptop at all. I can click print, the icon comes up,
> the job shows up in the que and it says it's printing. The printer
> doesn't
> make a sound or change display. Then, "printing" changes to either
> "Error-Printing" or "Error-Sent to Printer." I've tried reinstalling the
> print driver, making sure printer sharing and file sharing are open and
> some
> of the fixes I've seen here but nothing has changed. Once in a while,
> when
> using the online troubleshooter, I can get it to print once or twice. I
> don't know what it is that causes it to print, as it seems to happen
> sporatically. I would love to know if/when the printer people figure this
> out!
>
> "Gloria Boyer [MSFT]" wrote:
>
>> Hey Derek, I'm talking to the printing people about this and will get
>> back
>> to you. Also, I meant to say "printer sharing," not "file sharing" but
>> you
>> got that anyway. ;-)
>>
>> Thanks,
>> Gloria
>>
>> --
>> Gloria Boyer
>> Windows User Assistance
>> Microsoft Corporation
>>
>>
>> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
>> news:43FA7138-1331-45B0-973E-AA196D0BD908@microsoft.com...
>> > Hi Gloria. I did turn on File Sharing and also Printer Sharing but it
>> > does
>> > not make a difference. When I try to print a test page a "1" does
>> > appear
>> > under the printer's icon in the Printers Control Panel, which seems to
>> > indicate the job has been spooled, but nothing prints and the spool
>> > count
>> > returns to zero.
>> >
>> > Thank you very much for your attention.
>> >
>> > Derek
>> >
>> > "Gloria Boyer [MSFT]" wrote:
>> >
>> >> Hi Derek. Excuse me for asking, but I just want to make sure: did you
>> >> turn
>> >> on File Sharing in the Network and Sharing Center?
>> >>
>> >> Thanks,
>> >> Gloria
>> >>
>> >> --
>> >> Gloria Boyer
>> >> Windows User Assistance
>> >> Microsoft Corporation
>> >>
>> >>
>> >> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
>> >> news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
>> >> >I have an HP Deskjet connected to an XP computer on my home network.
>> >> >My
>> >> > wife's old XP laptop can use this printer no problem.
>> >> >
>> >> > Her new Vista laptop sees the printer and appears to "connect" just
>> >> > fine -
>> >> > the connecting dialog appears and disappears without incident and
>> >> > the
>> >> > printer
>> >> > is added to the list of available printers but test pages and print
>> >> > jobs
>> >> > do
>> >> > not print. No errors or indication of problems - just no printing.
>> >> > This
>> >> > Vista
>> >> > laptop can access files in a shared folder on the same XP computer
>> >> > no
>> >> > problem.
>> >> >
>> >> > There are no 3rd party firewall products installed on either
>> >> > machine. I
>> >> > have
>> >> > already reviewed the info at
>> >> > http://www.microsoft.com/technet/net.../vista_fp.mspx.
>> >> >
>> >> > Any suggestions? TIA
>> >> >
>> >> > Derek
>> >>
>> >>
>> >>
>>
>>
>>

Thank you so much for the response!

The printer is connected to a desktop. Originally it was a Dell with
Windows XP, but we just "upgraded" to a Dell with Vista. None of the
computers can print but the fax works fine. Yesterday I was able to print
one page in Word, but only from the Print Preview screen (?).

No, I haven't called HP. I downloaded the driver from the website. While
I'm waiting to see what the printer people say next week I'll try another
driver in the hopes that it's one that was updated.

I've waited this long, another weekend or so won't make much of a difference.

"Gloria Boyer [MSFT]" wrote:

> Hi Sharon. I'm still waiting to get an answer from the printing folks -- and
> now that it's the weekend I might not hear anything till next week. But in
> the meantime, have you contacted HP to make sure you have the latest driver
> for that printer? Some drivers are being updated to work better with Vista,
> so it wouldn't hurt to check.
>
> And it wasn't clear to me in your post -- are you trying to print to a
> shared network printer, or is the printer attached to your laptop?
>
> Thanks,
> Gloria
>
> --
> Gloria Boyer
> Windows User Assistance
> Microsoft Corporation
>
>
> "Sharon" <Sharon@discussions.microsoft.com> wrote in message
> news:BCC7EBDD-CD52-4EFE-A866-57CBF3432FCC@microsoft.com...
> > After reading these threads I'm seeing I'm not the only one. Makes me
> > feel
> > less alone, but not necessarily better. At least I'm in good company!
> >
> > When I upgraded to an HP Photosmart C6100 All-In-One I thought I was
> > finally
> > moving up. I had a Dell desktop and a Compaq laptop, both with Windows
> > XP.
> > We set up a home wireless network & everything was great. Then my husband
> > surprised me with an HP Pavillion dv9287d laptop with Vista. Now my
> > printer
> > doesn't work with my laptop at all. I can click print, the icon comes up,
> > the job shows up in the que and it says it's printing. The printer
> > doesn't
> > make a sound or change display. Then, "printing" changes to either
> > "Error-Printing" or "Error-Sent to Printer." I've tried reinstalling the
> > print driver, making sure printer sharing and file sharing are open and
> > some
> > of the fixes I've seen here but nothing has changed. Once in a while,
> > when
> > using the online troubleshooter, I can get it to print once or twice. I
> > don't know what it is that causes it to print, as it seems to happen
> > sporatically. I would love to know if/when the printer people figure this
> > out!
> >
> > "Gloria Boyer [MSFT]" wrote:
> >
> >> Hey Derek, I'm talking to the printing people about this and will get
> >> back
> >> to you. Also, I meant to say "printer sharing," not "file sharing" but
> >> you
> >> got that anyway. ;-)
> >>
> >> Thanks,
> >> Gloria
> >>
> >> --
> >> Gloria Boyer
> >> Windows User Assistance
> >> Microsoft Corporation
> >>
> >>
> >> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> >> news:43FA7138-1331-45B0-973E-AA196D0BD908@microsoft.com...
> >> > Hi Gloria. I did turn on File Sharing and also Printer Sharing but it
> >> > does
> >> > not make a difference. When I try to print a test page a "1" does
> >> > appear
> >> > under the printer's icon in the Printers Control Panel, which seems to
> >> > indicate the job has been spooled, but nothing prints and the spool
> >> > count
> >> > returns to zero.
> >> >
> >> > Thank you very much for your attention.
> >> >
> >> > Derek
> >> >
> >> > "Gloria Boyer [MSFT]" wrote:
> >> >
> >> >> Hi Derek. Excuse me for asking, but I just want to make sure: did you
> >> >> turn
> >> >> on File Sharing in the Network and Sharing Center?
> >> >>
> >> >> Thanks,
> >> >> Gloria
> >> >>
> >> >> --
> >> >> Gloria Boyer
> >> >> Windows User Assistance
> >> >> Microsoft Corporation
> >> >>
> >> >>
> >> >> "DerekW" <DerekW@discussions.microsoft.com> wrote in message
> >> >> news:1E1DEC73-19E8-4B35-896E-8E7174FF9498@microsoft.com...
> >> >> >I have an HP Deskjet connected to an XP computer on my home network.
> >> >> >My
> >> >> > wife's old XP laptop can use this printer no problem.
> >> >> >
> >> >> > Her new Vista laptop sees the printer and appears to "connect" just
> >> >> > fine -
> >> >> > the connecting dialog appears and disappears without incident and
> >> >> > the
> >> >> > printer
> >> >> > is added to the list of available printers but test pages and print
> >> >> > jobs
> >> >> > do
> >> >> > not print. No errors or indication of problems - just no printing.
> >> >> > This
> >> >> > Vista
> >> >> > laptop can access files in a shared folder on the same XP computer
> >> >> > no
> >> >> > problem.
> >> >> >
> >> >> > There are no 3rd party firewall products installed on either
> >> >> > machine. I
> >> >> > have
> >> >> > already reviewed the info at
> >> >> > http://www.microsoft.com/technet/net.../vista_fp.mspx.
> >> >> >
> >> >> > Any suggestions? TIA
> >> >> >
> >> >> > Derek
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

I have the same issue with an HP PSC 900 all-in-one printer that is
shared on a Gateway Computer. When trying to print to it from my son's
new Toshiba laptop running Vista Ultimate, the print job shows up in
the print queue and clears out of the queue but never prints. The
printing preferences windows does the same thing that DerekW's does;
pops up briefly and disappears. Any help you can give to get this
resolved will be appreciated. Thanks

Hi

i had this issue here
in vista machine
when you click on print a window opens

does it show printer off line???

there should also be a click on --- find printer

click on that---leave it to do its thing
it should then find the shared printer

click on it to highlite it if it isnt already then click [cant remember]
add-- ok whatever
is shown--it will then say existing drivers or new
click existing

it should now work ok

cheers

Keith D.




<rr1234@iwon.com> wrote in message
news:1176602837.416665.243340@q75g2000hsh.googlegroups.com...
>I have the same issue with an HP PSC 900 all-in-one printer that is
> shared on a Gateway Computer. When trying to print to it from my son's
> new Toshiba laptop running Vista Ultimate, the print job shows up in
> the print queue and clears out of the queue but never prints. The
> printing preferences windows does the same thing that DerekW's does;
> pops up briefly and disappears. Any help you can give to get this
> resolved will be appreciated. Thanks
>