Vista - Cannot connect to the internet

I have Vista Premium (OEM) and I am using a Athlon 4600+ dual core PC. I have
both a 3Com OfficeConnect 11g Firewall Router and also, BT Home Hub. I got
the Home Hub when my first router would not get me connected to the internet
but, unfortunately, the same is with this BT router also. I have spoken at
great length on the phone with BT and Microsoft; these ran me through various
tests. Their conclusion was that the PC was not communicating via the
ethernet cable, with the router. They told me to contact the PC vendor, as it
is a new machine.

My question is this: does it sound like there is a hardware fault with my
PC; or, do you think I need to play about with the PC's configuration in some
way... maybe doing a uninstall/reinstall on the networking side of things?

My router is set up for PPoE and I am using WEP, if that info helps. I am
truly a novice in this field so, any replies/suggestions need basic
explanations and certainly, no computer jargon; I'm clueless. I am also very
unhappy. Hope you can help...

Take a look at this article:
http://support.microsoft.com/default...b/928233/en-us

If you need more help, post the results of a "ipconfig /all" command.

Gary VanderMolen

"Jalar" <Jalar@discussions.microsoft.com> wrote in message news:05A72058-3210-4B74-80EA-915E729BEAFE@microsoft.com...
>I have Vista Premium (OEM) and I am using a Athlon 4600+ dual core PC. I have
> both a 3Com OfficeConnect 11g Firewall Router and also, BT Home Hub. I got
> the Home Hub when my first router would not get me connected to the internet
> but, unfortunately, the same is with this BT router also. I have spoken at
> great length on the phone with BT and Microsoft; these ran me through various
> tests. Their conclusion was that the PC was not communicating via the
> ethernet cable, with the router. They told me to contact the PC vendor, as it
> is a new machine.
>
> My question is this: does it sound like there is a hardware fault with my
> PC; or, do you think I need to play about with the PC's configuration in some
> way... maybe doing a uninstall/reinstall on the networking side of things?
>
> My router is set up for PPoE and I am using WEP, if that info helps. I am
> truly a novice in this field so, any replies/suggestions need basic
> explanations and certainly, no computer jargon; I'm clueless. I am also very
> unhappy. Hope you can help...

I have a similar problem at windows startup. I get a yellow caution icon
over my lan connection, and if I use the vista repair function to reset the
adapter everything comes back working fine. I have a Linksys VOip router
with a comcast connection? Would that article apply to me also?

"Gary VanderMolen" wrote:

> Take a look at this article:
> http://support.microsoft.com/default...b/928233/en-us
>
> If you need more help, post the results of a "ipconfig /all" command.
>
> Gary VanderMolen
>
> "Jalar" <Jalar@discussions.microsoft.com> wrote in message news:05A72058-3210-4B74-80EA-915E729BEAFE@microsoft.com...
> >I have Vista Premium (OEM) and I am using a Athlon 4600+ dual core PC. I have
> > both a 3Com OfficeConnect 11g Firewall Router and also, BT Home Hub. I got
> > the Home Hub when my first router would not get me connected to the internet
> > but, unfortunately, the same is with this BT router also. I have spoken at
> > great length on the phone with BT and Microsoft; these ran me through various
> > tests. Their conclusion was that the PC was not communicating via the
> > ethernet cable, with the router. They told me to contact the PC vendor, as it
> > is a new machine.
> >
> > My question is this: does it sound like there is a hardware fault with my
> > PC; or, do you think I need to play about with the PC's configuration in some
> > way... maybe doing a uninstall/reinstall on the networking side of things?
> >
> > My router is set up for PPoE and I am using WEP, if that info helps. I am
> > truly a novice in this field so, any replies/suggestions need basic
> > explanations and certainly, no computer jargon; I'm clueless. I am also very
> > unhappy. Hope you can help...
>
>
>

Sounds like it might apply. The symptoms you gave are
consistent with DHCP failure.

Gary VanderMolen

"Anthony" <Anthony@discussions.microsoft.com> wrote in message news:24F82595-42E3-4BB3-B4B5-3E9FF5AC9590@microsoft.com...
>I have a similar problem at windows startup. I get a yellow caution icon
> over my lan connection, and if I use the vista repair function to reset the
> adapter everything comes back working fine. I have a Linksys VOip router
> with a comcast connection? Would that article apply to me also?
>
> "Gary VanderMolen" wrote:
>
>> Take a look at this article:
>> http://support.microsoft.com/default...b/928233/en-us
>>
>> If you need more help, post the results of a "ipconfig /all" command.
>>
>> Gary VanderMolen
>>
>> "Jalar" <Jalar@discussions.microsoft.com> wrote in message news:05A72058-3210-4B74-80EA-915E729BEAFE@microsoft.com...
>> >I have Vista Premium (OEM) and I am using a Athlon 4600+ dual core PC. I have
>> > both a 3Com OfficeConnect 11g Firewall Router and also, BT Home Hub. I got
>> > the Home Hub when my first router would not get me connected to the internet
>> > but, unfortunately, the same is with this BT router also. I have spoken at
>> > great length on the phone with BT and Microsoft; these ran me through various
>> > tests. Their conclusion was that the PC was not communicating via the
>> > ethernet cable, with the router. They told me to contact the PC vendor, as it
>> > is a new machine.
>> >
>> > My question is this: does it sound like there is a hardware fault with my
>> > PC; or, do you think I need to play about with the PC's configuration in some
>> > way... maybe doing a uninstall/reinstall on the networking side of things?
>> >
>> > My router is set up for PPoE and I am using WEP, if that info helps. I am
>> > truly a novice in this field so, any replies/suggestions need basic
>> > explanations and certainly, no computer jargon; I'm clueless. I am also very
>> > unhappy. Hope you can help...
>>
>>
>>

You may have to call your cable company and register your Modem and
Router.
I had a similar prob. and that's what I had to do ...



"Jalar" <Jalar@discussions.microsoft.com> wrote in message
news:05A72058-3210-4B74-80EA-915E729BEAFE@microsoft.com...
>I have Vista Premium (OEM) and I am using a Athlon 4600+ dual core PC. I
>have
> both a 3Com OfficeConnect 11g Firewall Router and also, BT Home Hub. I got
> the Home Hub when my first router would not get me connected to the
> internet
> but, unfortunately, the same is with this BT router also. I have spoken at
> great length on the phone with BT and Microsoft; these ran me through
> various
> tests. Their conclusion was that the PC was not communicating via the
> ethernet cable, with the router. They told me to contact the PC vendor, as
> it
> is a new machine.
>
> My question is this: does it sound like there is a hardware fault with my
> PC; or, do you think I need to play about with the PC's configuration in
> some
> way... maybe doing a uninstall/reinstall on the networking side of things?
>
> My router is set up for PPoE and I am using WEP, if that info helps. I am
> truly a novice in this field so, any replies/suggestions need basic
> explanations and certainly, no computer jargon; I'm clueless. I am also
> very
> unhappy. Hope you can help...

The OP has DSL, no cable modem. Note the mention of PPPoE.

Gary VanderMolen


"Davcal" <davcal@dav.cal> wrote in message news:u3ZZwO9qHHA.1204@TK2MSFTNGP04.phx.gbl...
> You may have to call your cable company and register your Modem and Router.
> I had a similar prob. and that's what I had to do ...
>
>
>
> "Jalar" <Jalar@discussions.microsoft.com> wrote in message news:05A72058-3210-4B74-80EA-915E729BEAFE@microsoft.com...
>>I have Vista Premium (OEM) and I am using a Athlon 4600+ dual core PC. I have
>> both a 3Com OfficeConnect 11g Firewall Router and also, BT Home Hub. I got
>> the Home Hub when my first router would not get me connected to the internet
>> but, unfortunately, the same is with this BT router also. I have spoken at
>> great length on the phone with BT and Microsoft; these ran me through various
>> tests. Their conclusion was that the PC was not communicating via the
>> ethernet cable, with the router. They told me to contact the PC vendor, as it
>> is a new machine.
>>
>> My question is this: does it sound like there is a hardware fault with my
>> PC; or, do you think I need to play about with the PC's configuration in some
>> way... maybe doing a uninstall/reinstall on the networking side of things?
>>
>> My router is set up for PPoE and I am using WEP, if that info helps. I am
>> truly a novice in this field so, any replies/suggestions need basic
>> explanations and certainly, no computer jargon; I'm clueless. I am also very
>> unhappy. Hope you can help...
>