Windows Vista Forums

Can not connect to the Internet
  1. #1


    Shiraz Guest

    Can not connect to the Internet

    Hi

    I just spent about an hour on the phone with the Videotron (my ISP)
    technical support lteam and they could not help me configure the Internet
    connection settings on my home PC. Recently I installed Windows Vista
    (Business edition) on this machine and ever since, I have been unable to
    connect to the Internet. Whenver I try to set-up a new connection, neither of
    the 2 options present seem appropriate - I use a cable connection that is
    always on and Videotron tells me I do not need a username or a password and
    that they use DHTP instread of PPoE to connect. Thus, I can neither use the
    Dial-Up option nor the Broadband option as that keeps asking me for a
    username and password, and I have none. If I set up the connection without
    this information, IE does not recognize any active connections.

    My ISP says the problem is with Vista. I can not be sure about that, but
    currently, there seems to be no other reason why this problem would occur to
    begin with. I would appreciate if anyone could post a suitable fix for this
    problem. I could always downgrade my system to XP, but I would much rather
    not have to do that.

    Thanks.



      My System SpecsSystem Spec

  2. #2


    Chuck Guest

    Re: Can not connect to the Internet

    On Sun, 27 May 2007 14:22:01 -0700, Shiraz <Shiraz@discussions.microsoft.com>
    wrote:

    >Hi
    >
    >I just spent about an hour on the phone with the Videotron (my ISP)
    >technical support lteam and they could not help me configure the Internet
    >connection settings on my home PC. Recently I installed Windows Vista
    >(Business edition) on this machine and ever since, I have been unable to
    >connect to the Internet. Whenver I try to set-up a new connection, neither of
    >the 2 options present seem appropriate - I use a cable connection that is
    >always on and Videotron tells me I do not need a username or a password and
    >that they use DHTP instread of PPoE to connect. Thus, I can neither use the
    >Dial-Up option nor the Broadband option as that keeps asking me for a
    >username and password, and I have none. If I set up the connection without
    >this information, IE does not recognize any active connections.
    >
    >My ISP says the problem is with Vista. I can not be sure about that, but
    >currently, there seems to be no other reason why this problem would occur to
    >begin with. I would appreciate if anyone could post a suitable fix for this
    >problem. I could always downgrade my system to XP, but I would much rather
    >not have to do that.
    >
    >Thanks.


    Is that maybe "DHCP" instead of "DHTP"?

    Manually configure the computer for dynamic address assignment.
    <http://nitecruzr.blogspot.com/2006/08/manual-network-setup-procedures.html>
    http://nitecruzr.blogspot.com/2006/0...rocedures.html

    --
    Cheers,
    Chuck, MS-MVP [Windows - Networking]
    http://nitecruzr.blogspot.com/
    Paranoia is not a problem, when it's a normal response from experience.
    My email is AT DOT
    actual address pchuck mvps org.

      My System SpecsSystem Spec

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