Vista - Wireless Network Problem

I bought a new HP Pavillion dv6000 with Windows Vista Home Premium about 2
months ago, and everything worked fine until today - I can not get on the
internet through the wireless network at my house anymore. There is one other
laptop (running XP) and a desktop (XP as well) on the network as well, and
they still work fine - I can access the internet and everything with them.
Has anybody seen this problem before? I have tried everything I can think of
to fix it, could it be a virus, or something wrong with the integrated
wireless card? Please help!

Silver Fox wrote:
> I bought a new HP Pavillion dv6000 with Windows Vista Home Premium about 2
> months ago, and everything worked fine until today - I can not get on the
> internet through the wireless network at my house anymore. There is one other
> laptop (running XP) and a desktop (XP as well) on the network as well, and
> they still work fine - I can access the internet and everything with them.
> Has anybody seen this problem before? I have tried everything I can think of
> to fix it, could it be a virus, or something wrong with the integrated
> wireless card? Please help!

The first thing to do is to look carefully at the machine and make sure
the wireless is on. The HP laptops I've seen lately have a small slider
switch on the front or side of the machine that turns the wireless on
and off.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

"Malke" <notreally@invalid.invalid> wrote in message
news:%23xaETvzxHHA.1776@TK2MSFTNGP03.phx.gbl...
> Silver Fox wrote:
>> I bought a new HP Pavillion dv6000 with Windows Vista Home Premium about
>> 2 months ago, and everything worked fine until today - I can not get on
>> the internet through the wireless network at my house anymore. There is
>> one other laptop (running XP) and a desktop (XP as well) on the network
>> as well, and they still work fine - I can access the internet and
>> everything with them. Has anybody seen this problem before? I have tried
>> everything I can think of to fix it, could it be a virus, or something
>> wrong with the integrated wireless card? Please help!
>
> The first thing to do is to look carefully at the machine and make sure
> the wireless is on. The HP laptops I've seen lately have a small slider
> switch on the front or side of the machine that turns the wireless on and
> off.
>
>
> Malke

You must work for technical support for HP.

Vista has a chronic problem losing connection with DNS and, occasionally,
DHCP servers. This will allow it local access only, despite there being an
internet connection through the modem and/or router that is accessible by XP
machines.

There are variety of fixes around that work, more or less, though I still
have problems with this from time to time. Removing IPv6 helps, and there
are some registry tweaks I've used which, unfortunately, I don't recall but
are documented in a number of places on the internet. Sometimes, the only
fix is to manually delete the wireless modem from Device Manager and let the
OS re-install it.

And, yes, when this happens, my wireless modem is on. Can I speak to Tier 2
support now?


> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User

PTravel wrote:
>
> "Malke" <notreally@invalid.invalid> wrote in message
> news:%23xaETvzxHHA.1776@TK2MSFTNGP03.phx.gbl...
>> Silver Fox wrote:
>>> I bought a new HP Pavillion dv6000 with Windows Vista Home Premium
>>> about 2 months ago, and everything worked fine until today - I can
>>> not get on the internet through the wireless network at my house
>>> anymore. There is one other laptop (running XP) and a desktop (XP as
>>> well) on the network as well, and they still work fine - I can access
>>> the internet and everything with them. Has anybody seen this problem
>>> before? I have tried everything I can think of to fix it, could it be
>>> a virus, or something wrong with the integrated wireless card? Please
>>> help!
>>
>> The first thing to do is to look carefully at the machine and make
>> sure the wireless is on. The HP laptops I've seen lately have a small
>> slider switch on the front or side of the machine that turns the
>> wireless on and off.
>>
>>
>> Malke
>
> You must work for technical support for HP.
>
> Vista has a chronic problem losing connection with DNS and,
> occasionally, DHCP servers. This will allow it local access only,
> despite there being an internet connection through the modem and/or
> router that is accessible by XP machines.
>
> There are variety of fixes around that work, more or less, though I
> still have problems with this from time to time. Removing IPv6 helps,
> and there are some registry tweaks I've used which, unfortunately, I
> don't recall but are documented in a number of places on the internet.
> Sometimes, the only fix is to manually delete the wireless modem from
> Device Manager and let the OS re-install it.
>
> And, yes, when this happens, my wireless modem is on. Can I speak to
> Tier 2 support now?

No, I don't work for HP tech support. I just know from experience that
it is good to always start with the simplest thing; i.e., is it plugged
in/turned on? Of course there are many reasons for connectivity issues
and Vista isn't particularly ready for prime time with its drivers and
networking. But I thought the first thing to do was to ask the OP the
easy question, particularly because I've seen first-hand on these new HP
laptops how easy it is to accidentally move the wireless slider to OFF.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User