Windows Vista Forums

"wireless authentication failed because of a timeout"

  1. #1


    Dan Guest

    "wireless authentication failed because of a timeout"

    Trying to connect my new Acer laptop running Vista home premium to the
    internet via wireless connection (router WPA).
    and getting the following error message "wireless authentication failed
    because of a timeout"
    works okay if i plug it in direct to the router, my old laptop works okay
    running on XP!!
    have downloaded all the latest update for Vista.
    any other ideas?
    --
    Cheers

      My System SpecsSystem Spec

  2. #2


    Robert L [MVP - Networking] Guest

    Re: "wireless authentication failed because of a timeout"

    It could be security settings issue. Try switch from AES to TKIP or to WEP. Please post back with the result.

    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    "Dan" <Dan@xxxxxx> wrote in message news:4D9F4AA0-8C1C-4A1D-B007-3C959CF23C39@xxxxxx
    Trying to connect my new Acer laptop running Vista home premium to the
    internet via wireless connection (router WPA).
    and getting the following error message "wireless authentication failed
    because of a timeout"
    works okay if i plug it in direct to the router, my old laptop works okay
    running on XP!!
    have downloaded all the latest update for Vista.
    any other ideas?
    --
    Cheers

      My System SpecsSystem Spec

  3. #3


    Dan Guest

    Re: "wireless authentication failed because of a timeout"

    have the setting as TKIP already. Changing to AES or WEP doent let me even
    try to connect so i know TKIP is the correct setting.
    --
    Cheers


    "Robert L [MVP - Networking]" wrote:

    > It could be security settings issue. Try switch from AES to TKIP or to WEP. Please post back with the result.
    >
    > Bob Lin, MS-MVP, MCSE & CNE
    > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    > "Dan" <Dan@xxxxxx> wrote in message news:4D9F4AA0-8C1C-4A1D-B007-3C959CF23C39@xxxxxx
    > Trying to connect my new Acer laptop running Vista home premium to the
    > internet via wireless connection (router WPA).
    > and getting the following error message "wireless authentication failed
    > because of a timeout"
    > works okay if i plug it in direct to the router, my old laptop works okay
    > running on XP!!
    > have downloaded all the latest update for Vista.
    > any other ideas?
    > --
    > Cheers

      My System SpecsSystem Spec

  4. #4


    Robert L [MVP - Networking] Guest

    Re: "wireless authentication failed because of a timeout"

    For a test, does it work if you don't setup security?

    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    "Dan" <Dan@xxxxxx> wrote in message news:5CE40B1E-CF85-485D-BDE9-1DD688194157@xxxxxx
    have the setting as TKIP already. Changing to AES or WEP doent let me even
    try to connect so i know TKIP is the correct setting.
    --
    Cheers


    "Robert L [MVP - Networking]" wrote:

    > It could be security settings issue. Try switch from AES to TKIP or to WEP. Please post back with the result.
    >
    > Bob Lin, MS-MVP, MCSE & CNE
    > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    > "Dan" <Dan@xxxxxx> wrote in message news:4D9F4AA0-8C1C-4A1D-B007-3C959CF23C39@xxxxxx
    > Trying to connect my new Acer laptop running Vista home premium to the
    > internet via wireless connection (router WPA).
    > and getting the following error message "wireless authentication failed
    > because of a timeout"
    > works okay if i plug it in direct to the router, my old laptop works okay
    > running on XP!!
    > have downloaded all the latest update for Vista.
    > any other ideas?
    > --
    > Cheers

      My System SpecsSystem Spec

  5. #5


    Dan Guest

    Re: "wireless authentication failed because of a timeout"

    Yes, we have tried switching off encryption on the router and can connect
    without any problems.

    --
    Cheers


    "Robert L [MVP - Networking]" wrote:

    > For a test, does it work if you don't setup security?
    >
    > Bob Lin, MS-MVP, MCSE & CNE
    > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    > "Dan" <Dan@xxxxxx> wrote in message news:5CE40B1E-CF85-485D-BDE9-1DD688194157@xxxxxx
    > have the setting as TKIP already. Changing to AES or WEP doent let me even
    > try to connect so i know TKIP is the correct setting.
    > --
    > Cheers
    >
    >
    > "Robert L [MVP - Networking]" wrote:
    >

    > > It could be security settings issue. Try switch from AES to TKIP or to WEP. Please post back with the result.
    > >
    > > Bob Lin, MS-MVP, MCSE & CNE
    > > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
    > > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
    > > "Dan" <Dan@xxxxxx> wrote in message news:4D9F4AA0-8C1C-4A1D-B007-3C959CF23C39@xxxxxx
    > > Trying to connect my new Acer laptop running Vista home premium to the
    > > internet via wireless connection (router WPA).
    > > and getting the following error message "wireless authentication failed
    > > because of a timeout"
    > > works okay if i plug it in direct to the router, my old laptop works okay
    > > running on XP!!
    > > have downloaded all the latest update for Vista.
    > > any other ideas?
    > > --
    > > Cheers

      My System SpecsSystem Spec

  6. #6


    Barb Bowman Guest

    Re: "wireless authentication failed because of a timeout"

    which router? do you have the latest firmware for it?
    do you even get an IP?

    On Wed, 12 Sep 2007 04:38:00 -0700, Dan
    <Dan@xxxxxx> wrote:

    >Trying to connect my new Acer laptop running Vista home premium to the
    >internet via wireless connection (router WPA).
    >and getting the following error message "wireless authentication failed
    >because of a timeout"
    >works okay if i plug it in direct to the router, my old laptop works okay
    >running on XP!!
    >have downloaded all the latest update for Vista.
    >any other ideas?
    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/

      My System SpecsSystem Spec

  7. #7


    Dan Guest

    Re: "wireless authentication failed because of a timeout"

    3com - no updates aval
    not sure on your 'IP' question, we cant connect to the router when encrypted.
    --
    Cheers


    "Barb Bowman" wrote:

    > which router? do you have the latest firmware for it?
    > do you even get an IP?
    >
    > On Wed, 12 Sep 2007 04:38:00 -0700, Dan
    > <Dan@xxxxxx> wrote:
    >

    > >Trying to connect my new Acer laptop running Vista home premium to the
    > >internet via wireless connection (router WPA).
    > >and getting the following error message "wireless authentication failed
    > >because of a timeout"
    > >works okay if i plug it in direct to the router, my old laptop works okay
    > >running on XP!!
    > >have downloaded all the latest update for Vista.
    > >any other ideas?
    > --
    >
    > Barb Bowman
    > MS Windows-MVP
    > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    > http://blogs.digitalmediaphile.com/barb/
    >

      My System SpecsSystem Spec

  8. #8


    Barb Bowman Guest

    Re: "wireless authentication failed because of a timeout"

    what wireless NIC/radio and what driver version?

    On Wed, 12 Sep 2007 12:54:01 -0700, Dan
    <Dan@xxxxxx> wrote:

    >3com - no updates aval
    >not sure on your 'IP' question, we cant connect to the router when encrypted.
    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/

      My System SpecsSystem Spec

  9. #9


    Dan Guest

    Re: "wireless authentication failed because of a timeout"

    I’m afraid that question is a bit too technical for me!

    Here’s what I can tell you. The router is a 3com 3CRWDR100A-72. We’ve
    installed the latest firmware available from the 3com site, dated 26 April
    2007.

    We’ve been using this set-up to access the Internet, with WPA-PSK encryption
    between the router and any PCs connecting to it, for about 3 years, with no
    problems at all. Both the PCs we’ve used until now have been running Windows
    XP. With our existing laptop, it was a simple matter of scanning for wireless
    networks in the vicinity and entering the necessary WPA passphrase, and the
    laptop then logged on to the router automatically every time it was booted
    up. The router automatically allocates an IP address to any machine
    connecting to it.

    The new machine, running Windows Vista, finds the router with no problem and
    recognises that it’s a secure network. We try to connect and are asked for
    the passphrase. We enter this, there is a pause, then Vista says that it is
    unable to connect. When we ‘analyse the problem’, we are told “wireless
    authentication failed because of a timeout”.

    If we switch off the WPA encryption on the router and go through the same
    process, Vista connects to the router and we are able to access the Internet.

    Therefore, it seems clear that Vista is unable to handle some aspect of
    communication with the router using WPA encryption. The router does not offer
    WPA2 encryption, and obviously we don’t want to operate an unsecured network,
    so we can’t see what alternative there is. This is a brand new laptop, with
    Vista preinstalled, so we can’t understand why it fails to work with what is
    obviously an extremely common set-up.

    We’ve done some research on the Web and it appears that many people are
    having exactly the same problem, but nobody seems to have a definitive
    solution. We’ve updated the drivers for the wireless network card in the
    laptop, with no effect. We’ve also tried the Microsoft Hotfix described in
    KB935222, but that didn’t work either. We thought about trying the registry
    change mentioned in KB928233, but decided that it wasn’t relevant, since we
    can connect to the router without encryption, so the problem is not that
    Vista can’t obtain an IP address from the router.

    In short, we’re at a complete loss as to what else to do!




    "Barb Bowman" wrote:

    > what wireless NIC/radio and what driver version?
    >
    > On Wed, 12 Sep 2007 12:54:01 -0700, Dan
    > <Dan@xxxxxx> wrote:
    >

    > >3com - no updates aval
    > >not sure on your 'IP' question, we cant connect to the router when encrypted.
    > --
    >
    > Barb Bowman
    > MS Windows-MVP
    > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    > http://blogs.digitalmediaphile.com/barb/
    >

      My System SpecsSystem Spec

  10. #10


    Barb Bowman Guest

    Re: "wireless authentication failed because of a timeout"

    I understand all of that, but you still need to provide some
    information. It might be the driver. Or something else. If the
    router is so old that it does not support WPA2, this is a symptom
    that can mean that it is time to replace it.

    First, please post the text results of ipconfig/all.

    start
    programs
    accessories
    command prompt (right click and select run as administrator and
    acknowledge the prompt)

    ipconfig /all [enter]

    click the icon on the menubar on the left and then edit, select all
    (it will turn white)

    click the icon in the menubar again then edit, copy

    this copies to the clipboard.
    paste into a reply

    second, type or paste the following into the start/search box

    mmc devmgmt.msc

    acknowledge the prompt

    expand the Network Adapters
    right click on the wireless adapter
    select properties
    select the driver tab
    now copy down the information and post it in your reply.

    On Thu, 13 Sep 2007 09:40:01 -0700, Dan
    <Dan@xxxxxx> wrote:

    >Im afraid that question is a bit too technical for me!
    >
    >Heres what I can tell you. The router is a 3com 3CRWDR100A-72. Weve
    >installed the latest firmware available from the 3com site, dated 26 April
    >2007.
    >
    >Weve been using this set-up to access the Internet, with WPA-PSK encryption
    >between the router and any PCs connecting to it, for about 3 years, with no
    >problems at all. Both the PCs weve used until now have been running Windows
    >XP. With our existing laptop, it was a simple matter of scanning for wireless
    >networks in the vicinity and entering the necessary WPA passphrase, and the
    >laptop then logged on to the router automatically every time it was booted
    >up. The router automatically allocates an IP address to any machine
    >connecting to it.
    >
    >The new machine, running Windows Vista, finds the router with no problem and
    >recognises that its a secure network. We try to connect and are asked for
    >the passphrase. We enter this, there is a pause, then Vista says that it is
    >unable to connect. When we analyse the problem, we are told wireless
    >authentication failed because of a timeout.
    >
    >If we switch off the WPA encryption on the router and go through the same
    >process, Vista connects to the router and we are able to access the Internet.
    >
    >Therefore, it seems clear that Vista is unable to handle some aspect of
    >communication with the router using WPA encryption. The router does not offer
    >WPA2 encryption, and obviously we dont want to operate an unsecured network,
    >so we cant see what alternative there is. This is a brand new laptop, with
    >Vista preinstalled, so we cant understand why it fails to work with what is
    >obviously an extremely common set-up.
    >
    >Weve done some research on the Web and it appears that many people are
    >having exactly the same problem, but nobody seems to have a definitive
    >solution. Weve updated the drivers for the wireless network card in the
    >laptop, with no effect. Weve also tried the Microsoft Hotfix described in
    >KB935222, but that didnt work either. We thought about trying the registry
    >change mentioned in KB928233, but decided that it wasnt relevant, since we
    >can connect to the router without encryption, so the problem is not that
    >Vista cant obtain an IP address from the router.
    >
    >In short, were at a complete loss as to what else to do!
    >
    >
    >
    >
    >"Barb Bowman" wrote:
    >

    >> what wireless NIC/radio and what driver version?
    >>
    >> On Wed, 12 Sep 2007 12:54:01 -0700, Dan
    >> <Dan@xxxxxx> wrote:
    >>

    >> >3com - no updates aval
    >> >not sure on your 'IP' question, we cant connect to the router when encrypted.
    >> --
    >>
    >> Barb Bowman
    >> MS Windows-MVP
    >> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    >> http://blogs.digitalmediaphile.com/barb/
    >>
    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/

      My System SpecsSystem Spec

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