It could be the incompatible issue. Check any new firmware for the router or
for the NIC. This link may help too.
Vista incompatible issuesVista Incompatible issues. 1. Some switches or
routers may not compatible with Vista - Solutions: upgrade the firmware,
disable the IPv6, re-configure the ...
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
How to Setup Windows, Network, VPN & Remote Access on
"Fiona" <Fiona@xxxxxx> wrote in message
> I'm asking on behalf of my dad who has recently bought a new computer with
> Windows Vista Home Basic installed.
> His internet (Virgin broadband) sometimes does not work. I am not familiar
> with Vista. I myself connect to the internet fine through a wireless
> connection. I have an XP laptop and all works fine. My father's computer
> not wireless - however he needs to turn the router on in order for his
> connection to work because the internet cable comes from the Virgin TV
> to the router and then into my dad's PC.
> The problem is that occasionally my dad's internet drops offline and tends
> to act a bit like a dial up - it keeps wanting to redial and sometimes it
> Sometimes it just affects windows mail (which he uses for emails...) and
> sometimes also stops him from connecting the the internet.
> Why does it keep asking him to connect? Surely broadband should just
> instantly connect? The Internet seems to be working fine now, but windows
> mail won't connect!
> I'm not familiar with Vista nor with windows mail or outlook as I used a
> based email service.
> Any help appreciated - I'm just a little confused.