Windows Vista Forums

Internet connection problems - sometimes won't connect (confused)

  1. #1


    Fiona Guest

    Internet connection problems - sometimes won't connect (confused)

    Hi,

    I'm asking on behalf of my dad who has recently bought a new computer with
    Windows Vista Home Basic installed.

    His internet (Virgin broadband) sometimes does not work. I am not familiar
    with Vista. I myself connect to the internet fine through a wireless
    connection. I have an XP laptop and all works fine. My father's computer is
    not wireless - however he needs to turn the router on in order for his
    connection to work because the internet cable comes from the Virgin TV box,
    to the router and then into my dad's PC.

    The problem is that occasionally my dad's internet drops offline and tends
    to act a bit like a dial up - it keeps wanting to redial and sometimes it
    won't.

    Sometimes it just affects windows mail (which he uses for emails...) and
    sometimes also stops him from connecting the the internet.

    Why does it keep asking him to connect? Surely broadband should just
    instantly connect? The Internet seems to be working fine now, but windows
    mail won't connect!

    I'm not familiar with Vista nor with windows mail or outlook as I used a web
    based email service.

    Any help appreciated - I'm just a little confused.

    Cheers

      My System SpecsSystem Spec

  2. #2


    Robert L \(MS-MVP\) Guest

    Re: Internet connection problems - sometimes won't connect (confused)

    It could be the incompatible issue. Check any new firmware for the router or
    new driver for the NIC. This link may help too.

    Vista incompatible issuesVista Incompatible issues. 1. Some switches or
    routers may not compatible with Vista - Solutions: upgrade the firmware,
    disable the IPv6, re-configure the ...
    www.chicagotech.net/vista/vistacompatible.htm


    --
    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on
    http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on
    http://www.HowToNetworking.com


    "Fiona" <Fiona@xxxxxx> wrote in message
    news:99542DF3-0FC3-47EA-AF19-9AF27B83D565@xxxxxx

    > Hi,
    >
    > I'm asking on behalf of my dad who has recently bought a new computer with
    > Windows Vista Home Basic installed.
    >
    > His internet (Virgin broadband) sometimes does not work. I am not familiar
    > with Vista. I myself connect to the internet fine through a wireless
    > connection. I have an XP laptop and all works fine. My father's computer
    > is
    > not wireless - however he needs to turn the router on in order for his
    > connection to work because the internet cable comes from the Virgin TV
    > box,
    > to the router and then into my dad's PC.
    >
    > The problem is that occasionally my dad's internet drops offline and tends
    > to act a bit like a dial up - it keeps wanting to redial and sometimes it
    > won't.
    >
    > Sometimes it just affects windows mail (which he uses for emails...) and
    > sometimes also stops him from connecting the the internet.
    >
    > Why does it keep asking him to connect? Surely broadband should just
    > instantly connect? The Internet seems to be working fine now, but windows
    > mail won't connect!
    >
    > I'm not familiar with Vista nor with windows mail or outlook as I used a
    > web
    > based email service.
    >
    > Any help appreciated - I'm just a little confused.
    >
    > Cheers


      My System SpecsSystem Spec

  3. #3


    Mick Murphy Guest

    RE: Internet connection problems - sometimes won't connect (confused)

    Get him to change his email program to "windows live mail". Apparently it is
    better then the default one that comes with Vista.

    "Fiona" wrote:

    > Hi,
    >
    > I'm asking on behalf of my dad who has recently bought a new computer with
    > Windows Vista Home Basic installed.
    >
    > His internet (Virgin broadband) sometimes does not work. I am not familiar
    > with Vista. I myself connect to the internet fine through a wireless
    > connection. I have an XP laptop and all works fine. My father's computer is
    > not wireless - however he needs to turn the router on in order for his
    > connection to work because the internet cable comes from the Virgin TV box,
    > to the router and then into my dad's PC.
    >
    > The problem is that occasionally my dad's internet drops offline and tends
    > to act a bit like a dial up - it keeps wanting to redial and sometimes it
    > won't.
    >
    > Sometimes it just affects windows mail (which he uses for emails...) and
    > sometimes also stops him from connecting the the internet.
    >
    > Why does it keep asking him to connect? Surely broadband should just
    > instantly connect? The Internet seems to be working fine now, but windows
    > mail won't connect!
    >
    > I'm not familiar with Vista nor with windows mail or outlook as I used a web
    > based email service.
    >
    > Any help appreciated - I'm just a little confused.
    >
    > Cheers

      My System SpecsSystem Spec

Internet connection problems - sometimes won't connect (confused)

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