Vista - Scrolling issue in Quicken deluxe 2007 when installed on Vista

11-27-2007

I have a new Vista laptop that i installed my QuickenDeluxe 2007 (worked fine
on my old xp laptop)

issue is i can ONLY scroll up in any register/reports etc. but in help works
fine as well in all other programs.

I am using a wireless mouse but have already downloaded HID update which
only seems to correct screensaver.......along with any other available
updates for vista. I have attempted to contact Intuit (Quicken) but there
only solution is to remove and re-install which i'm not anxious to do with
all my attachments.

Any suggestions? (i have also cleared out my temp file and no results)

12-01-2007

I have the same issue. I have not been able to find any fix or work around.

"ritzput" wrote:

Quote:

> I have a new Vista laptop that i installed my QuickenDeluxe 2007 (worked fine
> on my old xp laptop)
>
> issue is i can ONLY scroll up in any register/reports etc. but in help works
> fine as well in all other programs.
>
> I am using a wireless mouse but have already downloaded HID update which
> only seems to correct screensaver.......along with any other available
> updates for vista. I have attempted to contact Intuit (Quicken) but there
> only solution is to remove and re-install which i'm not anxious to do with
> all my attachments.
>
> Any suggestions? (i have also cleared out my temp file and no results)
>
>

12-13-2007

"jrgordonmontana" wrote:

Quote:

> I have the same issue. I have not been able to find any fix or work around.
>
> "ritzput" wrote:
>

Quote:

> > I have a new Vista laptop that i installed my QuickenDeluxe 2007 (worked fine
> > on my old xp laptop)
> >
> > issue is i can ONLY scroll up in any register/reports etc. but in help works
> > fine as well in all other programs.
> >
> > I am using a wireless mouse but have already downloaded HID update which
> > only seems to correct screensaver.......along with any other available
> > updates for vista. I have attempted to contact Intuit (Quicken) but there
> > only solution is to remove and re-install which i'm not anxious to do with
> > all my attachments.
> >
> > Any suggestions? (i have also cleared out my temp file and no results)
> >
> > If you remove all HID devices in device manager then the scrolling will work correctly. Be advised that the HID devices will get re-installed at some point on their own and you will have to remove them again when the problem appears. This problem will also occur in other Intuit products. They are in complete denial about this.

11-27-2007	#1 (permalink)
ritzput n/a posts	Scrolling issue in Quicken deluxe 2007 when installed on Vista I have a new Vista laptop that i installed my QuickenDeluxe 2007 (worked fine on my old xp laptop) issue is i can ONLY scroll up in any register/reports etc. but in help works fine as well in all other programs. I am using a wireless mouse but have already downloaded HID update which only seems to correct screensaver.......along with any other available updates for vista. I have attempted to contact Intuit (Quicken) but there only solution is to remove and re-install which i'm not anxious to do with all my attachments. Any suggestions? (i have also cleared out my temp file and no results)
My System Specs

12-01-2007	#2 (permalink)
jrgordonmontana n/a posts	RE: Scrolling issue in Quicken deluxe 2007 when installed on Vista I have the same issue. I have not been able to find any fix or work around. "ritzput" wrote: Quote: > I have a new Vista laptop that i installed my QuickenDeluxe 2007 (worked fine > on my old xp laptop) > > issue is i can ONLY scroll up in any register/reports etc. but in help works > fine as well in all other programs. > > I am using a wireless mouse but have already downloaded HID update which > only seems to correct screensaver.......along with any other available > updates for vista. I have attempted to contact Intuit (Quicken) but there > only solution is to remove and re-install which i'm not anxious to do with > all my attachments. > > Any suggestions? (i have also cleared out my temp file and no results) > >
My System Specs

12-13-2007	#3 (permalink)
John n/a posts	RE: Scrolling issue in Quicken deluxe 2007 when installed on Vista "jrgordonmontana" wrote: Quote: > I have the same issue. I have not been able to find any fix or work around. > > "ritzput" wrote: > Quote: > > I have a new Vista laptop that i installed my QuickenDeluxe 2007 (worked fine > > on my old xp laptop) > > > > issue is i can ONLY scroll up in any register/reports etc. but in help works > > fine as well in all other programs. > > > > I am using a wireless mouse but have already downloaded HID update which > > only seems to correct screensaver.......along with any other available > > updates for vista. I have attempted to contact Intuit (Quicken) but there > > only solution is to remove and re-install which i'm not anxious to do with > > all my attachments. > > > > Any suggestions? (i have also cleared out my temp file and no results) > > > > If you remove all HID devices in device manager then the scrolling will work correctly. Be advised that the HID devices will get re-installed at some point on their own and you will have to remove them again when the problem appears. This problem will also occur in other Intuit products. They are in complete denial about this.
My System Specs

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