Vista - screen and mouse continuing to freeze

I dont know what to do my daughters computer is freezing up for no apparent
reason or at least I dont know what the reason is. Help please.

Could you please provide more info>
Computer > Make > Model > Specifications?
What error message(s) are you getting?
Does this occur when you carry out specific task?
What Anti Virus installed?
Have new applications been recently installed?
Have updates been downloaded recently?
Have you ensured all the drivers are Vista compatible?
What have you tried to rectify problem?
The more info the better to give a possible solution.

--
Regards
Bob J
If advise given from anyone, solves problem or not, or if solved from
another source,post back & let us know.
Then we all benefit.



"TERRI" wrote:

Sorry it is a Northgate innovations computer, desk top. We are running xp
professional. Mcafee anti virus. No error messaging at all but the screen
freezes for no apparrent reason.

"Bob J" wrote:

Hi Terri,

Freezing can have several causes, but the majority are either video drivers
or impending hardware failure, possibly memory or the motherboard itself. I
would start by updating your machine to the most recent XP driver available
for the video card. You might also try disabling McAfee's software for a
time as this antivirus solution has also been known to cause various system
issues.

If that fails, then run full system malware scans from safe mode using up to
date definition files, but antivirus and antispyware. You could also run a
memory diagnostic with something like oca
(http://oca.microsoft.com/en/windiag.asp), Docmemory
(http://www.simmtester.com/) or memtest86 (http://www.memtest86.com/).

Those Northgates were great machines, I still have a laptop from them that
works great. Too bad they've been out of business for a number of years.
Unfortunately, the machines they made are starting to get a bit long in the
tooth, so there is the potential that you are experiencing hardware failure
as well. Also, to ensure you get the right advice, you should be addressing
this in an XP group as there are some differences in how you approach
reparations between it and Vista (which is where you are posting right now).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"TERRI" <TERRI@xxxxxx> wrote in message
news:7CF9EA53-50B1-4E7B-AAB3-DFAB19127FAB@xxxxxx