I feel your pain; discouraging uninstall issues have plagued me in the past
as well. Earlier versions of Nero 7 were not Vista-compatible and so I
think that it's fair to say that you installed it at your own risk.
Although I like and use Nero, it appears to sink its talons deep into
Windows. I've read comments by some unhappy Nero users who call it
Lower in the thread is a reference to a board in which a user says that he
was able to use the Clean Tool successfully by ignoring the error messages
that popped up. Be patient. When I've used the tool it has taken 30 min or
more to finish, during which nothing appears to be happening.
If this doesn't work, you may be stuck with formatting your HD and
"todez" <todez@xxxxxx> wrote in message
> I tried to install Nero 7 Ultra Edition on my new computer, which has a
> operating system. The install failed because I did not note that Nero 7
> Ultra Edition was not functional on a Vista system. So, I purchased the
> upgrade to the Nero 8 Ultra Edition seeing that it was made for Vista. I
> then tried to download Nero 8 Ultra Edition on my computer, but an
> appeared saying that I must first uninstall Nero 7 Ultra Edition. While
> Windows Installer was trying to uninstall Nero 7 Ultra Edition it gave an
> error message which read thus: Internal Error. Custom Actions DLL crashed
> last call function 'NeroAg_unregisterComEx'. The installer must now exit.
> Crash Thread ID 5252 Current Thread ID 5272.
> I called Microsoft and they said that I must contact Nero since it has
> something to do with the configuration of their program. I don't believe
> that it is with the Nero Program but with Windows Installer. This is
> I am at.
> How can I get Nero 7 UE uninstalled from my computer when Windows
> will not allow it to be uninstalled?
> Another question; Why is Microsoft so greedy that they want to make me
> another $60 for help with their product that isn't working, after I've
> already paid so much to buy their product which isn't working?