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unexpected shutdown to bluescreen

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Old 03-01-2008   #21 (permalink)
Newbie


  ~Eva~ is offline

Re: unexpected shutdown to bluescreen

I've been getting the same problem, rarely in the past months but twice in a day (today). Below is the message I get. I'm not sure if the cause is the same as those discussed here or something else? What does the BCCode imply? I hope someone can help me out. Thanks alot.


Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 17417

Files that help describe the problem
Mini030108-02.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Old 03-12-2008   #22 (permalink)
nomodrama
Guest


 

Re: unexpected shutdown to bluescreen

I have this error. it happened because i did not close down all the programs.
i have second life installed and every time i put it to sleep (by closing the
lid) with the software still running i get this error. I also got the video
hardware error 1 minute before the blue screen. the only difference in my
blue screen and these are the numbers.

I am running vista home premium on a Toshiba satellite with 1 G of memory. I
wiped it clean nite and a half ago and reinstalled vista from the Toshiba
restore disk, downloaded the updates, put in both AVG anti virus and AVG
anti-ad ware. malware. I do a clean every day, and when i run second life -
being so large and using so much memory (400,000+kb) i exit all programs that
are unnecessary in my system.

the only thing i did that is the same as the previous times this happened to
me was not closing all programs before putting her to sleep. And, i put her
to sleep about 2 1/2 hours ago and the error only popped up 15 minutes ago
according to event viewer.


Old 03-14-2008   #23 (permalink)
Newbie


  nodoctors is offline

Re: unexpected shutdown to bluescreen

Here is a follow-up to my situation (original post below):

I have experienced no relief from the blue screen crashes after applying every update and fix I could think of. BCCodes 9f, d1, 0a. I now have 12 total failures since installing Vista on the brand new Inspiron 1420 on 2/13 (about 4 weeks). No other problems, which makes it even more frustrating!

So, I have contacted Dell about a full return. They are of course reluctant. BUT - I was surprised that Dell pointed out a slightly updated video/display driver than the one I had updated. My specific hardware is the Intel GM965 Express Chipset driver. Version is v.7.14.10.1272, A02. Release date 6/28/07. The driver I was using had the same version, but was released 5/8/07.

I have updated the driver and will wait and see if it addresses the problem. It should be very clear if I simply use the machine for 7 days without a blue screen crash, as it has been crashing about every 3 days.

Dell also recommended the Microsoft update KB943899 but I have had that installed since day one.

I will post an update either way in about a week.

E.



Quote:
View Post
This thread has been helpful and I would like to contribute some other possible solutions.

I am also receiving the BCCode 9f blue screen error associated with putting Windows to sleep. I am running Vista Home Premium 32bit on a brand new Dell Inspiron 1420 with 4GB RAM. When I received the laptop I formatted the drive and did a clean install of Vista and a lot of third party software and some hardware, as well as 2x2GB RAM purchased from Crucial (to avoid the Dell price gouging).

I did some further digging and these points may be related:

Dell has a brand new BIOS update that I just installed (A07 released this month - upgraded from A06). This may be a fix.

It is possible that Vista will actually have problems if you give it TOO MUCH RAM. Ridiculous, I know. But I Googled around and saw some potential issues. One problem I had is that Vista had repeatedly failed to install Windows update KB929777. I found a solution to this:

Go to your Windows Update history, uninstall KB929777 (not intuitive, I know). Then restart and check for updates. KB929777 should install successfully the second time.

I just upgraded my BIOS and did the KB929777 fix. I will see if this prevents future crashes. As anyone with this problem knows, the only way to test for a fix is to just use your laptop for a few days and repeatedly put it to sleep and wake it up, and wait for the crash, or not, hopefully.

I would definitely suggest that anyone who has this problem with a new laptop work aggressively to determine whether it is a Vista problem or a hardware problem so that you can act accordingly while under warranty. That is what I am doing. If these steps don't fix it I will be reverting to XP SP2 as a next step. If that doesn't fix it then it's the dreaded phone call to Dell.

Cheers,

E.
Old 03-14-2008   #24 (permalink)
Newbie


  nodoctors is offline

Re: unexpected shutdown to bluescreen

Also, Vista offers a useful tool to show just how poorly Vista is performing.

If you open the Start menu and type "reliability" you will get the Reliability & Performance Monitor. This will provide a history of all updates and, more importantly, application failures, and Windows system failures. This will give you easy access to the specific BCCodes associated with your blue screen crashes over time.

E.
Old 03-16-2008   #25 (permalink)
dmex's Avatar
ɠɛɐǨ


  dmex is offline

Re: unexpected shutdown to bluescreen

Eva your BC-Code does not match any known blue-screen error code in Microsoft`s database, Are you sure it was the right one...


nodoctors I would very highly recommend buying a separate video card...Intel GM965 Express Chipset`s are internal and are only able to run very VERY limited basic graphics any any version of windows, These internal chipsets use your CPU and MEM to run causing many problems with performance, stability and usability.
I think 95% of your bluescreen errors are related directly to that internal video chipset because of the way they "****" around your system using its resources instead of its own.
Old 03-17-2008   #26 (permalink)
Newbie


  johnsjones is offline

Re: unexpected shutdown to bluescreen

Same BSOD - but BC code is 7e
Using Vista Business OS
9 BSODs in last month, including 4 in the last 5 days.
Did complete virus scan 7 days ago. Found a trojan horse and adware. Supposedly removed - subsequent scan found no virus.
Machine is custom built - 4 months ago.

Any idea what code 7e is?

Thanks.
-John
Old 03-18-2008   #27 (permalink)
dmex's Avatar
ɠɛɐǨ


  dmex is offline

Re: unexpected shutdown to bluescreen

Sounds like that spyware left some non-vista system routines that are causing vista to BSOD when they are called into the system...

Most spyware is made for XP,2000 and 98/ME so when it gets installed on vista it causes all sorts of problems with the interal structures.

Spyware + Vista = killed vista

Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.
Parameters

The following parameters appear on the blue screen.
ParameterDescription1The exception code that was not handled2The address where the exception occurred3The address of the exception record4The address of the context record

Cause

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.
Common exception codes include the follwoing:
  • 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
  • 0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
  • 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
Resolving the Problem

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.
  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video adapters.
  • Check with your hardware vendor for any BIOS updates.
  • Disable BIOS memory options such as caching or shadowing.
If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.
Old 03-18-2008   #28 (permalink)
Junior Member


  the803 is offline

Re: unexpected shutdown to bluescreen

I have also been getting thid error for some reason. Happened twice today...
Any solutons to the 9F?
Old 03-18-2008   #29 (permalink)
dmex's Avatar
ɠɛɐǨ


  dmex is offline

Re: unexpected shutdown to bluescreen

the803

Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE
The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

Parameters
There are 4 parameters that appear on the blue screen (too much info to add twice in thread) Parameter 1 indicates cause.


Basically it means one of your devices is outdated and needs a driver update...
Old 03-18-2008   #30 (permalink)
dmex's Avatar
ɠɛɐǨ


  dmex is offline

Re: unexpected shutdown to bluescreen

use Driver Verifier to check all your device driver (then end in .sys)

heres a useful link detailing everything you will need to check/test any driver without having to reboot all the time

No Reboot: New for Windows Vista
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