I purchased a dell laptop last year and have had numerous issues form the
start. It is running the Vista Business operating system. I realize I should
have sent the thing back to the factory right away, but I didn't. I would
like to reinstall the operating system and start fresh to see if the same
issues occur: automatically shuting down, blue / black screen, clock
consistantly loosing time, printers not working, yadda, yadda, yadda.



I have all the restore disks that came with the computer. What do I need to
consider before attempting to take it back to square one?

Mbradford wrote:

> I purchased a dell laptop last year and have had numerous issues form the
> start. It is running the Vista Business operating system. I realize I should
> have sent the thing back to the factory right away, but I didn't. I would
> like to reinstall the operating system and start fresh to see if the same
> issues occur: automatically shuting down, blue / black screen, clock
> consistantly loosing time, printers not working, yadda, yadda, yadda.
>
> I have all the restore disks that came with the computer. What do I need to
> consider before attempting to take it back to square one?

Since you have all the restore disks that came with the computer, you're
all set. Just back up your data first because naturally it will be gone
after the restore to factory condition. If you are still having problems
after you've restored the machine to factory condition (and before you
install any of your own programs), contact Dell tech support for
repair/replacement since it will be obvious that there is a hardware fault.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User