Vista - Fix for Mouse lockups in MS Word 2007 (in Vista)

Trouble: Unable to mouse-click (left or right) anywhere in the document window area of Microsoft Word 2007.

Product: MS Office 2007, SP1 MSO (12.0.6213.1000)

OS: Windows Vista Ultimate

Trouble caused by: Adobe Contribute CS3 OfficePlugin.dll (COM Add-in)

Solution:

Step 1 - confirm add-on is truly the issue - ensure MS Word 2007 is not currently running, if running close it; - click Windows 'Start' icon; - in the "Start Search" text field box type "run" (without quotes); - hit the enter key on the keyboard; the Run window should now come up; - in the "Open" text field type: "winword /a" without the quotes and click the "OK" button; Word 2007 will now open without loading any add-ons; test typing, highlighting, left and right mouse button clicking in the document area; if the problem is related to the Contribute add-on the problem will have disappeared; - close MS Word 2007;


Step 2 - edit the registry to prevent Adobe Contribute plugin from loading - ;- click Windows 'Start' icon; - in the "Start Search" text field box type "run" (without quotes); - hit the enter key on the keyboard; the Run window should now come up; - in the "Open" text field type: "regedit" without the quotes and click the "OK" button; - the Windows Registry Editor will now open; - Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins ;- click on the folder labeled "Adobe.Contribute.OfficePlugin"; - in the right hand pane which should have refreshed there should be a few icons - locate the one that says "LoadBehavior" and right click on it; - select "Modify..." in the menu that appears; - a new window will pop up titled "Edit DWORD (32-bit) Value" Under "Value Data" there should be the digit 3 in a text field - simply change that 3 to a 0 (zero) digit and click the "OK" button; close the Registry Editor;


Step 3 - Validate the problem is solved - Go to "Start" find "MS Word 2007" and relaunch the program; - test typing, highlighting and left and right clicking - the problem should now be resolved.

If the problem persists another Addin may be the problem and the same method above can be used to turn off all other addin LoadBehavior values to 0 (zero) the digit which should eventually resolve the original problem and restore Word to proper functioning.



I had this problem myself and took a while to find the solution. Enjoy

Many thanks for this remedy, it worked perfectly for me. MS Word was
useless to me without this fix, and I would never have known what to do
without forums like this. Thanks again!


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Thank you very much, I managed to solve this problem following your instructions. With my computer it was 'SnagItOfficeAddin.connect' the problem. Wished I had read your advice before uninstalling and reinstalling Office 2007 and still have the same problem.
Many thanks.

I solved my "mouse not highlighting text" problem by eliminating all of
the adds-ins as desribed above. However, when I close Word (2007, Vista
Business) I receive an error message that says "Microsoft Office Word
has stopped working." The system then closes and reopens Word.

This seems to indicate that there is some other underlying problem with
the add-ins that is not corrected by the fix described above. Any
thoughts?

Lou Adler


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Lou Adler
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this is fantastic...even though Adobe was not the culprit, and SnagIt was, changing from 3 to 0 to disable was just the ticket. Thanks so much for the helpful advice!