Vista - Windows failed to start

03-24-2008

Can you load the event viewer? eventvwr.msc

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Bruce" <Bruce@xxxxxx> wrote in message
news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx

Quote:

> Rick,
> Thank you for the best laugh I have had since this situation started. Not
> realizing that there are a multitude of blue screens my first thought was
> it
> was between a Caribbean and a Kingfisher Blue LOL.
> The right "arrow | enter" does not do anything so I am guessing it is not
> a
> secure deskstop blue screen. Additional input most welcome.
> Thanks,
> Bruce
>
> "Rick Rogers" wrote:
>

Quote:

>> Hi,
>>
>> What sort of blue screen? The secure desktop one or a stop error? For the
>> secure desktop, just push the right arrow once and hit <enter>.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Bruce" <Bruce@xxxxxx> wrote in message
>> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx

Quote:

>> > Rick,
>> > Thank you for the quick response. Unfortunately for me Task Manager
>> > will
>> > not
>> > open, I get another blue screen when I try to open the Task Manager.
>> > The
>> > only
>> > windows that work is the one to change password, etc.
>> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
>> > containing
>> > install disk I downloaded. Is there any way to access regedit from the
>> > cmd
>> > prompt? I haven't used DOS in years so I am very rusty on cmd line
>> > work.
>> > Thanks.
>> > Bruce
>> >
>> > "Rick Rogers" wrote:
>> >
>> >> Hi Bruce,
>> >>
>> >> This should help:
>> >>
>> >> Hit ctrl+shift+escape to open Task Manager. On the applications tab,
>> >> click
>> >> 'new task'. Type regedit and click ok, the continue at the prompt.
>> >>
>> >> Expand the keys in the left pane by clicking the triangles at left to
>> >> reach
>> >> this key:
>> >>
>> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> >> NT\CurrentVersion\Winlogon
>> >>
>> >> Click on this key and locate the 'shell' string in the right pane.
>> >> Double
>> >> click it, replace the contents with just
>> >>
>> >> explorer.exe
>> >>
>> >> Click ok, then close the registry editor and reboot the machine.
>> >>
>> >> --
>> >> Best of Luck,
>> >>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> http://mvp.support.microsoft.com/
>> >> Windows help - www.rickrogers.org
>> >> My thoughts http://rick-mvp.blogspot.com
>> >>
>> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
>> >> > Rick,
>> >> > I have now determined that Vista has loaded but it will not display
>> >> > the
>> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to
>> >> > change
>> >> > password (this function works) Log off or shutdown or reboot (all of
>> >> > these
>> >> > work) but desktop will not display and task manager button just
>> >> > gives a
>> >> > blank
>> >> > blue screen like the missing desktop screen. How do I fix this
>> >> > problem.
>> >> > Bruce
>> >> >
>> >> > "Bruce" wrote:
>> >> >
>> >> >> Rick,
>> >> >> I have had the same problem upon trying to boot my machine. I tried
>> >> >> the
>> >> >> installation DVD and ran Startup repair. The program said it was
>> >> >> repaired
>> >> >> but
>> >> >> I can not boot and get nothing but a blank light blue screen. I
>> >> >> tried
>> >> >> re-running the Startup repair program from the DVD again and it
>> >> >> says
>> >> >> that
>> >> >> everything is fine. Still can not boot. In addition, from the
>> >> >> installation
>> >> >> DVD I can not get a command prompt that allows me to get to the C:
>> >> >> drive
>> >> >> on
>> >> >> the machine. In addition, after installing SP1 all of my restore
>> >> >> points
>> >> >> are
>> >> >> gone and so I can not restore either. Help would be appreciated as
>> >> >> this
>> >> >> is my
>> >> >> office machine.
>> >> >>
>> >> >> Bruce
>> >> >>
>> >> >> "Rick Rogers" wrote:
>> >> >>
>> >> >> > Hi,
>> >> >> >
>> >> >> > Probably the best thing to do would be to load the Vista DVD and
>> >> >> > boot
>> >> >> > from
>> >> >> > it, then run a startup repair. The error is indicating that there
>> >> >> > is
>> >> >> > a
>> >> >> > problem with the file that Vista uses to load the operating
>> >> >> > system.
>> >> >> > You
>> >> >> > won't be able to successfully access any mode until it is
>> >> >> > repaired.
>> >> >> >
>> >> >> > --
>> >> >> > Best of Luck,
>> >> >> >
>> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> > http://mvp.support.microsoft.com/
>> >> >> > Windows help - www.rickrogers.org
>> >> >> > My thoughts http://rick-mvp.blogspot.com
>> >> >> >
>> >> >> > "Ole" <Ole@xxxxxx> wrote in message
>> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
>> >> >> > > Hello all. I have a problem that I need help with.
>> >> >> > > My elderly Mother's Vista PC isn't working, and as she relies
>> >> >> > > on
>> >> >> > > this
>> >> >> > > for
>> >> >> > > shopping etc I need to get it working (I am several hundred
>> >> >> > > miles
>> >> >> > > from
>> >> >> > > her).
>> >> >> > > The PC tried to install the latest Vista updates (20/2/2008)
>> >> >> > > but
>> >> >> > > upon
>> >> >> > > restart she gets the message "Windows failed to restart - a
>> >> >> > > recent
>> >> >> > > hardware/software change may be the cause - File
>> >> >> > > windows\system32\winload.exe
>> >> >> > > "The selected file could not be loaded".
>> >> >> > > She doesn't have a start in "normal mode" option.
>> >> >> > > I have walked her through trying system repair/restore using
>> >> >> > > the
>> >> >> > > Vista
>> >> >> > > installation Cd, but after trying to restore she gets the
>> >> >> > > message;
>> >> >> > > "system
>> >> >> > > restore failed due to an unspecified error;
>> >> >> > >
>> >> >> > > "cannot create a file when that file already exists"
>> >> >> > > (0x800700b7)
>> >> >> > >
>> >> >> > > We have tried 3 different restore points with the same result.
>> >> >> > > Can anyone help on this?
>> >> >> > >
>> >> >> >
>> >> >> >
>> >>
>> >>

>>
>>

03-24-2008

Rick,
No I can not load eventvwr.msc using the cmd prompt via the boot disk and of
course can do nothing in Vista except change my logon password, switch users
(though there is only one), and log off.
Bruce

"Rick Rogers" wrote:

Quote:

> Can you load the event viewer? eventvwr.msc
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Bruce" <Bruce@xxxxxx> wrote in message
> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx

Quote:

> > Rick,
> > Thank you for the best laugh I have had since this situation started. Not
> > realizing that there are a multitude of blue screens my first thought was
> > it
> > was between a Caribbean and a Kingfisher Blue LOL.
> > The right "arrow | enter" does not do anything so I am guessing it is not
> > a
> > secure deskstop blue screen. Additional input most welcome.
> > Thanks,
> > Bruce
> >
> > "Rick Rogers" wrote:
> >

Quote:

> >> Hi,
> >>
> >> What sort of blue screen? The secure desktop one or a stop error? For the
> >> secure desktop, just push the right arrow once and hit <enter>.
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
> >> > Rick,
> >> > Thank you for the quick response. Unfortunately for me Task Manager
> >> > will
> >> > not
> >> > open, I get another blue screen when I try to open the Task Manager.
> >> > The
> >> > only
> >> > windows that work is the one to change password, etc.
> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
> >> > containing
> >> > install disk I downloaded. Is there any way to access regedit from the
> >> > cmd
> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line
> >> > work.
> >> > Thanks.
> >> > Bruce
> >> >
> >> > "Rick Rogers" wrote:
> >> >
> >> >> Hi Bruce,
> >> >>
> >> >> This should help:
> >> >>
> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications tab,
> >> >> click
> >> >> 'new task'. Type regedit and click ok, the continue at the prompt.
> >> >>
> >> >> Expand the keys in the left pane by clicking the triangles at left to
> >> >> reach
> >> >> this key:
> >> >>
> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> >> NT\CurrentVersion\Winlogon
> >> >>
> >> >> Click on this key and locate the 'shell' string in the right pane.
> >> >> Double
> >> >> click it, replace the contents with just
> >> >>
> >> >> explorer.exe
> >> >>
> >> >> Click ok, then close the registry editor and reboot the machine.
> >> >>
> >> >> --
> >> >> Best of Luck,
> >> >>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> http://mvp.support.microsoft.com/
> >> >> Windows help - www.rickrogers.org
> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >>
> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
> >> >> > Rick,
> >> >> > I have now determined that Vista has loaded but it will not display
> >> >> > the
> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to
> >> >> > change
> >> >> > password (this function works) Log off or shutdown or reboot (all of
> >> >> > these
> >> >> > work) but desktop will not display and task manager button just
> >> >> > gives a
> >> >> > blank
> >> >> > blue screen like the missing desktop screen. How do I fix this
> >> >> > problem.
> >> >> > Bruce
> >> >> >
> >> >> > "Bruce" wrote:
> >> >> >
> >> >> >> Rick,
> >> >> >> I have had the same problem upon trying to boot my machine. I tried
> >> >> >> the
> >> >> >> installation DVD and ran Startup repair. The program said it was
> >> >> >> repaired
> >> >> >> but
> >> >> >> I can not boot and get nothing but a blank light blue screen. I
> >> >> >> tried
> >> >> >> re-running the Startup repair program from the DVD again and it
> >> >> >> says
> >> >> >> that
> >> >> >> everything is fine. Still can not boot. In addition, from the
> >> >> >> installation
> >> >> >> DVD I can not get a command prompt that allows me to get to the C:
> >> >> >> drive
> >> >> >> on
> >> >> >> the machine. In addition, after installing SP1 all of my restore
> >> >> >> points
> >> >> >> are
> >> >> >> gone and so I can not restore either. Help would be appreciated as
> >> >> >> this
> >> >> >> is my
> >> >> >> office machine.
> >> >> >>
> >> >> >> Bruce
> >> >> >>
> >> >> >> "Rick Rogers" wrote:
> >> >> >>
> >> >> >> > Hi,
> >> >> >> >
> >> >> >> > Probably the best thing to do would be to load the Vista DVD and
> >> >> >> > boot
> >> >> >> > from
> >> >> >> > it, then run a startup repair. The error is indicating that there
> >> >> >> > is
> >> >> >> > a
> >> >> >> > problem with the file that Vista uses to load the operating
> >> >> >> > system.
> >> >> >> > You
> >> >> >> > won't be able to successfully access any mode until it is
> >> >> >> > repaired.
> >> >> >> >
> >> >> >> > --
> >> >> >> > Best of Luck,
> >> >> >> >
> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> > http://mvp.support.microsoft.com/
> >> >> >> > Windows help - www.rickrogers.org
> >> >> >> > My thoughts http://rick-mvp.blogspot.com
> >> >> >> >
> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
> >> >> >> > > Hello all. I have a problem that I need help with.
> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she relies
> >> >> >> > > on
> >> >> >> > > this
> >> >> >> > > for
> >> >> >> > > shopping etc I need to get it working (I am several hundred
> >> >> >> > > miles
> >> >> >> > > from
> >> >> >> > > her).
> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008)
> >> >> >> > > but
> >> >> >> > > upon
> >> >> >> > > restart she gets the message "Windows failed to restart - a
> >> >> >> > > recent
> >> >> >> > > hardware/software change may be the cause - File
> >> >> >> > > windows\system32\winload.exe
> >> >> >> > > "The selected file could not be loaded".
> >> >> >> > > She doesn't have a start in "normal mode" option.
> >> >> >> > > I have walked her through trying system repair/restore using
> >> >> >> > > the
> >> >> >> > > Vista
> >> >> >> > > installation Cd, but after trying to restore she gets the
> >> >> >> > > message;
> >> >> >> > > "system
> >> >> >> > > restore failed due to an unspecified error;
> >> >> >> > >
> >> >> >> > > "cannot create a file when that file already exists"
> >> >> >> > > (0x800700b7)
> >> >> >> > >
> >> >> >> > > We have tried 3 different restore points with the same result.
> >> >> >> > > Can anyone help on this?
> >> >> >> > >
> >> >> >> >
> >> >> >> >
> >> >>
> >> >>
> >>
> >>

>
>

03-24-2008

Hi Bruce,

Actually, I had meant through Task Manager, but first see if you can load
rstrui.exe from the command line.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Bruce" <Bruce@xxxxxx> wrote in message
news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx

Quote:

> Rick,
> No I can not load eventvwr.msc using the cmd prompt via the boot disk and
> of
> course can do nothing in Vista except change my logon password, switch
> users
> (though there is only one), and log off.
> Bruce
>
> "Rick Rogers" wrote:
>

Quote:

>> Can you load the event viewer? eventvwr.msc
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Bruce" <Bruce@xxxxxx> wrote in message
>> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx

Quote:

>> > Rick,
>> > Thank you for the best laugh I have had since this situation started.
>> > Not
>> > realizing that there are a multitude of blue screens my first thought
>> > was
>> > it
>> > was between a Caribbean and a Kingfisher Blue LOL.
>> > The right "arrow | enter" does not do anything so I am guessing it is
>> > not
>> > a
>> > secure deskstop blue screen. Additional input most welcome.
>> > Thanks,
>> > Bruce
>> >
>> > "Rick Rogers" wrote:
>> >
>> >> Hi,
>> >>
>> >> What sort of blue screen? The secure desktop one or a stop error? For
>> >> the
>> >> secure desktop, just push the right arrow once and hit <enter>.
>> >>
>> >> --
>> >> Best of Luck,
>> >>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> http://mvp.support.microsoft.com/
>> >> Windows help - www.rickrogers.org
>> >> My thoughts http://rick-mvp.blogspot.com
>> >>
>> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
>> >> > Rick,
>> >> > Thank you for the quick response. Unfortunately for me Task Manager
>> >> > will
>> >> > not
>> >> > open, I get another blue screen when I try to open the Task Manager.
>> >> > The
>> >> > only
>> >> > windows that work is the one to change password, etc.
>> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
>> >> > containing
>> >> > install disk I downloaded. Is there any way to access regedit from
>> >> > the
>> >> > cmd
>> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line
>> >> > work.
>> >> > Thanks.
>> >> > Bruce
>> >> >
>> >> > "Rick Rogers" wrote:
>> >> >
>> >> >> Hi Bruce,
>> >> >>
>> >> >> This should help:
>> >> >>
>> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications
>> >> >> tab,
>> >> >> click
>> >> >> 'new task'. Type regedit and click ok, the continue at the prompt.
>> >> >>
>> >> >> Expand the keys in the left pane by clicking the triangles at left
>> >> >> to
>> >> >> reach
>> >> >> this key:
>> >> >>
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> >> >> NT\CurrentVersion\Winlogon
>> >> >>
>> >> >> Click on this key and locate the 'shell' string in the right pane.
>> >> >> Double
>> >> >> click it, replace the contents with just
>> >> >>
>> >> >> explorer.exe
>> >> >>
>> >> >> Click ok, then close the registry editor and reboot the machine.
>> >> >>
>> >> >> --
>> >> >> Best of Luck,
>> >> >>
>> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> http://mvp.support.microsoft.com/
>> >> >> Windows help - www.rickrogers.org
>> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >>
>> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
>> >> >> > Rick,
>> >> >> > I have now determined that Vista has loaded but it will not
>> >> >> > display
>> >> >> > the
>> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to
>> >> >> > change
>> >> >> > password (this function works) Log off or shutdown or reboot (all
>> >> >> > of
>> >> >> > these
>> >> >> > work) but desktop will not display and task manager button just
>> >> >> > gives a
>> >> >> > blank
>> >> >> > blue screen like the missing desktop screen. How do I fix this
>> >> >> > problem.
>> >> >> > Bruce
>> >> >> >
>> >> >> > "Bruce" wrote:
>> >> >> >
>> >> >> >> Rick,
>> >> >> >> I have had the same problem upon trying to boot my machine. I
>> >> >> >> tried
>> >> >> >> the
>> >> >> >> installation DVD and ran Startup repair. The program said it was
>> >> >> >> repaired
>> >> >> >> but
>> >> >> >> I can not boot and get nothing but a blank light blue screen. I
>> >> >> >> tried
>> >> >> >> re-running the Startup repair program from the DVD again and it
>> >> >> >> says
>> >> >> >> that
>> >> >> >> everything is fine. Still can not boot. In addition, from the
>> >> >> >> installation
>> >> >> >> DVD I can not get a command prompt that allows me to get to the
>> >> >> >> C:
>> >> >> >> drive
>> >> >> >> on
>> >> >> >> the machine. In addition, after installing SP1 all of my restore
>> >> >> >> points
>> >> >> >> are
>> >> >> >> gone and so I can not restore either. Help would be appreciated
>> >> >> >> as
>> >> >> >> this
>> >> >> >> is my
>> >> >> >> office machine.
>> >> >> >>
>> >> >> >> Bruce
>> >> >> >>
>> >> >> >> "Rick Rogers" wrote:
>> >> >> >>
>> >> >> >> > Hi,
>> >> >> >> >
>> >> >> >> > Probably the best thing to do would be to load the Vista DVD
>> >> >> >> > and
>> >> >> >> > boot
>> >> >> >> > from
>> >> >> >> > it, then run a startup repair. The error is indicating that
>> >> >> >> > there
>> >> >> >> > is
>> >> >> >> > a
>> >> >> >> > problem with the file that Vista uses to load the operating
>> >> >> >> > system.
>> >> >> >> > You
>> >> >> >> > won't be able to successfully access any mode until it is
>> >> >> >> > repaired.
>> >> >> >> >
>> >> >> >> > --
>> >> >> >> > Best of Luck,
>> >> >> >> >
>> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> > http://mvp.support.microsoft.com/
>> >> >> >> > Windows help - www.rickrogers.org
>> >> >> >> > My thoughts http://rick-mvp.blogspot.com
>> >> >> >> >
>> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
>> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
>> >> >> >> > > Hello all. I have a problem that I need help with.
>> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
>> >> >> >> > > relies
>> >> >> >> > > on
>> >> >> >> > > this
>> >> >> >> > > for
>> >> >> >> > > shopping etc I need to get it working (I am several hundred
>> >> >> >> > > miles
>> >> >> >> > > from
>> >> >> >> > > her).
>> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008)
>> >> >> >> > > but
>> >> >> >> > > upon
>> >> >> >> > > restart she gets the message "Windows failed to restart - a
>> >> >> >> > > recent
>> >> >> >> > > hardware/software change may be the cause - File
>> >> >> >> > > windows\system32\winload.exe
>> >> >> >> > > "The selected file could not be loaded".
>> >> >> >> > > She doesn't have a start in "normal mode" option.
>> >> >> >> > > I have walked her through trying system repair/restore using
>> >> >> >> > > the
>> >> >> >> > > Vista
>> >> >> >> > > installation Cd, but after trying to restore she gets the
>> >> >> >> > > message;
>> >> >> >> > > "system
>> >> >> >> > > restore failed due to an unspecified error;
>> >> >> >> > >
>> >> >> >> > > "cannot create a file when that file already exists"
>> >> >> >> > > (0x800700b7)
>> >> >> >> > >
>> >> >> >> > > We have tried 3 different restore points with the same
>> >> >> >> > > result.
>> >> >> >> > > Can anyone help on this?
>> >> >> >> > >
>> >> >> >> >
>> >> >> >> >
>> >> >>
>> >> >>
>> >>
>> >>

>>
>>

03-24-2008

Rick,
Yes, it does load. However all of my restore points were removed by the SP1
installation so there are none to use and thus my only option is to exit. Got
to love the Catch 22.
Bruce

"Rick Rogers" wrote:

Quote:

> Hi Bruce,
>
> Actually, I had meant through Task Manager, but first see if you can load
> rstrui.exe from the command line.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Bruce" <Bruce@xxxxxx> wrote in message
> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx

Quote:

> > Rick,
> > No I can not load eventvwr.msc using the cmd prompt via the boot disk and
> > of
> > course can do nothing in Vista except change my logon password, switch
> > users
> > (though there is only one), and log off.
> > Bruce
> >
> > "Rick Rogers" wrote:
> >

Quote:

> >> Can you load the event viewer? eventvwr.msc
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx
> >> > Rick,
> >> > Thank you for the best laugh I have had since this situation started.
> >> > Not
> >> > realizing that there are a multitude of blue screens my first thought
> >> > was
> >> > it
> >> > was between a Caribbean and a Kingfisher Blue LOL.
> >> > The right "arrow | enter" does not do anything so I am guessing it is
> >> > not
> >> > a
> >> > secure deskstop blue screen. Additional input most welcome.
> >> > Thanks,
> >> > Bruce
> >> >
> >> > "Rick Rogers" wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> What sort of blue screen? The secure desktop one or a stop error? For
> >> >> the
> >> >> secure desktop, just push the right arrow once and hit <enter>.
> >> >>
> >> >> --
> >> >> Best of Luck,
> >> >>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> http://mvp.support.microsoft.com/
> >> >> Windows help - www.rickrogers.org
> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >>
> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
> >> >> > Rick,
> >> >> > Thank you for the quick response. Unfortunately for me Task Manager
> >> >> > will
> >> >> > not
> >> >> > open, I get another blue screen when I try to open the Task Manager.
> >> >> > The
> >> >> > only
> >> >> > windows that work is the one to change password, etc.
> >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
> >> >> > containing
> >> >> > install disk I downloaded. Is there any way to access regedit from
> >> >> > the
> >> >> > cmd
> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line
> >> >> > work.
> >> >> > Thanks.
> >> >> > Bruce
> >> >> >
> >> >> > "Rick Rogers" wrote:
> >> >> >
> >> >> >> Hi Bruce,
> >> >> >>
> >> >> >> This should help:
> >> >> >>
> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications
> >> >> >> tab,
> >> >> >> click
> >> >> >> 'new task'. Type regedit and click ok, the continue at the prompt.
> >> >> >>
> >> >> >> Expand the keys in the left pane by clicking the triangles at left
> >> >> >> to
> >> >> >> reach
> >> >> >> this key:
> >> >> >>
> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> >> >> NT\CurrentVersion\Winlogon
> >> >> >>
> >> >> >> Click on this key and locate the 'shell' string in the right pane.
> >> >> >> Double
> >> >> >> click it, replace the contents with just
> >> >> >>
> >> >> >> explorer.exe
> >> >> >>
> >> >> >> Click ok, then close the registry editor and reboot the machine.
> >> >> >>
> >> >> >> --
> >> >> >> Best of Luck,
> >> >> >>
> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> Windows help - www.rickrogers.org
> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >>
> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
> >> >> >> > Rick,
> >> >> >> > I have now determined that Vista has loaded but it will not
> >> >> >> > display
> >> >> >> > the
> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to
> >> >> >> > change
> >> >> >> > password (this function works) Log off or shutdown or reboot (all
> >> >> >> > of
> >> >> >> > these
> >> >> >> > work) but desktop will not display and task manager button just
> >> >> >> > gives a
> >> >> >> > blank
> >> >> >> > blue screen like the missing desktop screen. How do I fix this
> >> >> >> > problem.
> >> >> >> > Bruce
> >> >> >> >
> >> >> >> > "Bruce" wrote:
> >> >> >> >
> >> >> >> >> Rick,
> >> >> >> >> I have had the same problem upon trying to boot my machine. I
> >> >> >> >> tried
> >> >> >> >> the
> >> >> >> >> installation DVD and ran Startup repair. The program said it was
> >> >> >> >> repaired
> >> >> >> >> but
> >> >> >> >> I can not boot and get nothing but a blank light blue screen. I
> >> >> >> >> tried
> >> >> >> >> re-running the Startup repair program from the DVD again and it
> >> >> >> >> says
> >> >> >> >> that
> >> >> >> >> everything is fine. Still can not boot. In addition, from the
> >> >> >> >> installation
> >> >> >> >> DVD I can not get a command prompt that allows me to get to the
> >> >> >> >> C:
> >> >> >> >> drive
> >> >> >> >> on
> >> >> >> >> the machine. In addition, after installing SP1 all of my restore
> >> >> >> >> points
> >> >> >> >> are
> >> >> >> >> gone and so I can not restore either. Help would be appreciated
> >> >> >> >> as
> >> >> >> >> this
> >> >> >> >> is my
> >> >> >> >> office machine.
> >> >> >> >>
> >> >> >> >> Bruce
> >> >> >> >>
> >> >> >> >> "Rick Rogers" wrote:
> >> >> >> >>
> >> >> >> >> > Hi,
> >> >> >> >> >
> >> >> >> >> > Probably the best thing to do would be to load the Vista DVD
> >> >> >> >> > and
> >> >> >> >> > boot
> >> >> >> >> > from
> >> >> >> >> > it, then run a startup repair. The error is indicating that
> >> >> >> >> > there
> >> >> >> >> > is
> >> >> >> >> > a
> >> >> >> >> > problem with the file that Vista uses to load the operating
> >> >> >> >> > system.
> >> >> >> >> > You
> >> >> >> >> > won't be able to successfully access any mode until it is
> >> >> >> >> > repaired.
> >> >> >> >> >
> >> >> >> >> > --
> >> >> >> >> > Best of Luck,
> >> >> >> >> >
> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> > http://mvp.support.microsoft.com/
> >> >> >> >> > Windows help - www.rickrogers.org
> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >
> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
> >> >> >> >> > > Hello all. I have a problem that I need help with.
> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
> >> >> >> >> > > relies
> >> >> >> >> > > on
> >> >> >> >> > > this
> >> >> >> >> > > for
> >> >> >> >> > > shopping etc I need to get it working (I am several hundred
> >> >> >> >> > > miles
> >> >> >> >> > > from
> >> >> >> >> > > her).
> >> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008)
> >> >> >> >> > > but
> >> >> >> >> > > upon
> >> >> >> >> > > restart she gets the message "Windows failed to restart - a
> >> >> >> >> > > recent
> >> >> >> >> > > hardware/software change may be the cause - File
> >> >> >> >> > > windows\system32\winload.exe
> >> >> >> >> > > "The selected file could not be loaded".
> >> >> >> >> > > She doesn't have a start in "normal mode" option.
> >> >> >> >> > > I have walked her through trying system repair/restore using
> >> >> >> >> > > the
> >> >> >> >> > > Vista
> >> >> >> >> > > installation Cd, but after trying to restore she gets the
> >> >> >> >> > > message;
> >> >> >> >> > > "system
> >> >> >> >> > > restore failed due to an unspecified error;
> >> >> >> >> > >
> >> >> >> >> > > "cannot create a file when that file already exists"
> >> >> >> >> > > (0x800700b7)
> >> >> >> >> > >
> >> >> >> >> > > We have tried 3 different restore points with the same
> >> >> >> >> > > result.
> >> >> >> >> > > Can anyone help on this?
> >> >> >> >> > >
> >> >> >> >> >
> >> >> >> >> >
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>

>
>

03-24-2008

Rick,
I can not reach Task Manager, it blue screens on me. Can run nothing in Vista.
Bruce

"Rick Rogers" wrote:

Quote:

> Hi Bruce,
>
> Actually, I had meant through Task Manager, but first see if you can load
> rstrui.exe from the command line.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Bruce" <Bruce@xxxxxx> wrote in message
> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx

Quote:

> > Rick,
> > No I can not load eventvwr.msc using the cmd prompt via the boot disk and
> > of
> > course can do nothing in Vista except change my logon password, switch
> > users
> > (though there is only one), and log off.
> > Bruce
> >
> > "Rick Rogers" wrote:
> >

Quote:

> >> Can you load the event viewer? eventvwr.msc
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx
> >> > Rick,
> >> > Thank you for the best laugh I have had since this situation started.
> >> > Not
> >> > realizing that there are a multitude of blue screens my first thought
> >> > was
> >> > it
> >> > was between a Caribbean and a Kingfisher Blue LOL.
> >> > The right "arrow | enter" does not do anything so I am guessing it is
> >> > not
> >> > a
> >> > secure deskstop blue screen. Additional input most welcome.
> >> > Thanks,
> >> > Bruce
> >> >
> >> > "Rick Rogers" wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> What sort of blue screen? The secure desktop one or a stop error? For
> >> >> the
> >> >> secure desktop, just push the right arrow once and hit <enter>.
> >> >>
> >> >> --
> >> >> Best of Luck,
> >> >>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> http://mvp.support.microsoft.com/
> >> >> Windows help - www.rickrogers.org
> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >>
> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
> >> >> > Rick,
> >> >> > Thank you for the quick response. Unfortunately for me Task Manager
> >> >> > will
> >> >> > not
> >> >> > open, I get another blue screen when I try to open the Task Manager.
> >> >> > The
> >> >> > only
> >> >> > windows that work is the one to change password, etc.
> >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
> >> >> > containing
> >> >> > install disk I downloaded. Is there any way to access regedit from
> >> >> > the
> >> >> > cmd
> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line
> >> >> > work.
> >> >> > Thanks.
> >> >> > Bruce
> >> >> >
> >> >> > "Rick Rogers" wrote:
> >> >> >
> >> >> >> Hi Bruce,
> >> >> >>
> >> >> >> This should help:
> >> >> >>
> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications
> >> >> >> tab,
> >> >> >> click
> >> >> >> 'new task'. Type regedit and click ok, the continue at the prompt.
> >> >> >>
> >> >> >> Expand the keys in the left pane by clicking the triangles at left
> >> >> >> to
> >> >> >> reach
> >> >> >> this key:
> >> >> >>
> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> >> >> NT\CurrentVersion\Winlogon
> >> >> >>
> >> >> >> Click on this key and locate the 'shell' string in the right pane.
> >> >> >> Double
> >> >> >> click it, replace the contents with just
> >> >> >>
> >> >> >> explorer.exe
> >> >> >>
> >> >> >> Click ok, then close the registry editor and reboot the machine.
> >> >> >>
> >> >> >> --
> >> >> >> Best of Luck,
> >> >> >>
> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> Windows help - www.rickrogers.org
> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >>
> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
> >> >> >> > Rick,
> >> >> >> > I have now determined that Vista has loaded but it will not
> >> >> >> > display
> >> >> >> > the
> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to
> >> >> >> > change
> >> >> >> > password (this function works) Log off or shutdown or reboot (all
> >> >> >> > of
> >> >> >> > these
> >> >> >> > work) but desktop will not display and task manager button just
> >> >> >> > gives a
> >> >> >> > blank
> >> >> >> > blue screen like the missing desktop screen. How do I fix this
> >> >> >> > problem.
> >> >> >> > Bruce
> >> >> >> >
> >> >> >> > "Bruce" wrote:
> >> >> >> >
> >> >> >> >> Rick,
> >> >> >> >> I have had the same problem upon trying to boot my machine. I
> >> >> >> >> tried
> >> >> >> >> the
> >> >> >> >> installation DVD and ran Startup repair. The program said it was
> >> >> >> >> repaired
> >> >> >> >> but
> >> >> >> >> I can not boot and get nothing but a blank light blue screen. I
> >> >> >> >> tried
> >> >> >> >> re-running the Startup repair program from the DVD again and it
> >> >> >> >> says
> >> >> >> >> that
> >> >> >> >> everything is fine. Still can not boot. In addition, from the
> >> >> >> >> installation
> >> >> >> >> DVD I can not get a command prompt that allows me to get to the
> >> >> >> >> C:
> >> >> >> >> drive
> >> >> >> >> on
> >> >> >> >> the machine. In addition, after installing SP1 all of my restore
> >> >> >> >> points
> >> >> >> >> are
> >> >> >> >> gone and so I can not restore either. Help would be appreciated
> >> >> >> >> as
> >> >> >> >> this
> >> >> >> >> is my
> >> >> >> >> office machine.
> >> >> >> >>
> >> >> >> >> Bruce
> >> >> >> >>
> >> >> >> >> "Rick Rogers" wrote:
> >> >> >> >>
> >> >> >> >> > Hi,
> >> >> >> >> >
> >> >> >> >> > Probably the best thing to do would be to load the Vista DVD
> >> >> >> >> > and
> >> >> >> >> > boot
> >> >> >> >> > from
> >> >> >> >> > it, then run a startup repair. The error is indicating that
> >> >> >> >> > there
> >> >> >> >> > is
> >> >> >> >> > a
> >> >> >> >> > problem with the file that Vista uses to load the operating
> >> >> >> >> > system.
> >> >> >> >> > You
> >> >> >> >> > won't be able to successfully access any mode until it is
> >> >> >> >> > repaired.
> >> >> >> >> >
> >> >> >> >> > --
> >> >> >> >> > Best of Luck,
> >> >> >> >> >
> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> > http://mvp.support.microsoft.com/
> >> >> >> >> > Windows help - www.rickrogers.org
> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >
> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
> >> >> >> >> > > Hello all. I have a problem that I need help with.
> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
> >> >> >> >> > > relies
> >> >> >> >> > > on
> >> >> >> >> > > this
> >> >> >> >> > > for
> >> >> >> >> > > shopping etc I need to get it working (I am several hundred
> >> >> >> >> > > miles
> >> >> >> >> > > from
> >> >> >> >> > > her).
> >> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008)
> >> >> >> >> > > but
> >> >> >> >> > > upon
> >> >> >> >> > > restart she gets the message "Windows failed to restart - a
> >> >> >> >> > > recent
> >> >> >> >> > > hardware/software change may be the cause - File
> >> >> >> >> > > windows\system32\winload.exe
> >> >> >> >> > > "The selected file could not be loaded".
> >> >> >> >> > > She doesn't have a start in "normal mode" option.
> >> >> >> >> > > I have walked her through trying system repair/restore using
> >> >> >> >> > > the
> >> >> >> >> > > Vista
> >> >> >> >> > > installation Cd, but after trying to restore she gets the
> >> >> >> >> > > message;
> >> >> >> >> > > "system
> >> >> >> >> > > restore failed due to an unspecified error;
> >> >> >> >> > >
> >> >> >> >> > > "cannot create a file when that file already exists"
> >> >> >> >> > > (0x800700b7)
> >> >> >> >> > >
> >> >> >> >> > > We have tried 3 different restore points with the same
> >> >> >> >> > > result.
> >> >> >> >> > > Can anyone help on this?
> >> >> >> >> > >
> >> >> >> >> >
> >> >> >> >> >
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>

>
>

03-24-2008

Run it from an Admin Command prompt, if no joy,
Start your PC in Safe Mode and run sfc /scannow from there.
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

"Bruce" <Bruce@xxxxxx> wrote in message
news:355F7130-4E41-4F05-8B62-F8BA2DA444BD@xxxxxx

Quote:

> Bob,
> Thank you for your reply. I ran sfc /scannow from both the boot disk and
> after cd to the C: drive where my Vista files are installed. Both from
> within
> the boot disk repair computer console. The result was exactly the same in
> both instances. "beginning system scan. This process will take some time.
> Windows Resource Protection could not perform the requested operation."
> Some additional ideas would be most appreciated. Thanks.
> Bruce
>
> "Bob" wrote:
>

Quote:

>> Run sfc /scannow.
>> http://support.microsoft.com/kb/929833
>>
>> "Bruce" <Bruce@xxxxxx> wrote in message
>> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx

Quote:

>> > Rick,
>> > Thank you for the quick response. Unfortunately for me Task Manager
>> > will
>> > not
>> > open, I get another blue screen when I try to open the Task Manager.
>> > The
>> > only
>> > windows that work is the one to change password, etc.
>> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
>> > containing
>> > install disk I downloaded. Is there any way to access regedit from the
>> > cmd
>> > prompt? I haven't used DOS in years so I am very rusty on cmd line
>> > work.
>> > Thanks.
>> > Bruce
>> >
>> > "Rick Rogers" wrote:
>> >
>> >> Hi Bruce,
>> >>
>> >> This should help:
>> >>
>> >> Hit ctrl+shift+escape to open Task Manager. On the applications tab,
>> >> click
>> >> 'new task'. Type regedit and click ok, the continue at the prompt.
>> >>
>> >> Expand the keys in the left pane by clicking the triangles at left to
>> >> reach
>> >> this key:
>> >>
>> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> >> NT\CurrentVersion\Winlogon
>> >>
>> >> Click on this key and locate the 'shell' string in the right pane.
>> >> Double
>> >> click it, replace the contents with just
>> >>
>> >> explorer.exe
>> >>
>> >> Click ok, then close the registry editor and reboot the machine.
>> >>
>> >> --
>> >> Best of Luck,
>> >>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> http://mvp.support.microsoft.com/
>> >> Windows help - www.rickrogers.org
>> >> My thoughts http://rick-mvp.blogspot.com
>> >>
>> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
>> >> > Rick,
>> >> > I have now determined that Vista has loaded but it will not display
>> >> > the
>> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to
>> >> > change
>> >> > password (this function works) Log off or shutdown or reboot (all of
>> >> > these
>> >> > work) but desktop will not display and task manager button just
>> >> > gives a
>> >> > blank
>> >> > blue screen like the missing desktop screen. How do I fix this
>> >> > problem.
>> >> > Bruce
>> >> >
>> >> > "Bruce" wrote:
>> >> >
>> >> >> Rick,
>> >> >> I have had the same problem upon trying to boot my machine. I tried
>> >> >> the
>> >> >> installation DVD and ran Startup repair. The program said it was
>> >> >> repaired
>> >> >> but
>> >> >> I can not boot and get nothing but a blank light blue screen. I
>> >> >> tried
>> >> >> re-running the Startup repair program from the DVD again and it
>> >> >> says
>> >> >> that
>> >> >> everything is fine. Still can not boot. In addition, from the
>> >> >> installation
>> >> >> DVD I can not get a command prompt that allows me to get to the C:
>> >> >> drive
>> >> >> on
>> >> >> the machine. In addition, after installing SP1 all of my restore
>> >> >> points
>> >> >> are
>> >> >> gone and so I can not restore either. Help would be appreciated as
>> >> >> this
>> >> >> is my
>> >> >> office machine.
>> >> >>
>> >> >> Bruce
>> >> >>
>> >> >> "Rick Rogers" wrote:
>> >> >>
>> >> >> > Hi,
>> >> >> >
>> >> >> > Probably the best thing to do would be to load the Vista DVD and
>> >> >> > boot
>> >> >> > from
>> >> >> > it, then run a startup repair. The error is indicating that there
>> >> >> > is
>> >> >> > a
>> >> >> > problem with the file that Vista uses to load the operating
>> >> >> > system.
>> >> >> > You
>> >> >> > won't be able to successfully access any mode until it is
>> >> >> > repaired.
>> >> >> >
>> >> >> > --
>> >> >> > Best of Luck,
>> >> >> >
>> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> > http://mvp.support.microsoft.com/
>> >> >> > Windows help - www.rickrogers.org
>> >> >> > My thoughts http://rick-mvp.blogspot.com
>> >> >> >
>> >> >> > "Ole" <Ole@xxxxxx> wrote in message
>> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
>> >> >> > > Hello all. I have a problem that I need help with.
>> >> >> > > My elderly Mother's Vista PC isn't working, and as she relies
>> >> >> > > on
>> >> >> > > this
>> >> >> > > for
>> >> >> > > shopping etc I need to get it working (I am several hundred
>> >> >> > > miles
>> >> >> > > from
>> >> >> > > her).
>> >> >> > > The PC tried to install the latest Vista updates (20/2/2008)
>> >> >> > > but
>> >> >> > > upon
>> >> >> > > restart she gets the message "Windows failed to restart - a
>> >> >> > > recent
>> >> >> > > hardware/software change may be the cause - File
>> >> >> > > windows\system32\winload.exe
>> >> >> > > "The selected file could not be loaded".
>> >> >> > > She doesn't have a start in "normal mode" option.
>> >> >> > > I have walked her through trying system repair/restore using
>> >> >> > > the
>> >> >> > > Vista
>> >> >> > > installation Cd, but after trying to restore she gets the
>> >> >> > > message;
>> >> >> > > "system
>> >> >> > > restore failed due to an unspecified error;
>> >> >> > >
>> >> >> > > "cannot create a file when that file already exists"
>> >> >> > > (0x800700b7)
>> >> >> > >
>> >> >> > > We have tried 3 different restore points with the same result.
>> >> >> > > Can anyone help on this?
>> >> >> > >
>> >> >> >
>> >> >> >
>> >>
>> >>

>>
>>

03-25-2008

Hi Bruce,

See if you can run appwiz.cpl and then uninstall SP1 through the Programs
and Features/View installed updates section.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Bruce" <Bruce@xxxxxx> wrote in message
news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx

Quote:

> Rick,
> Yes, it does load. However all of my restore points were removed by the
> SP1
> installation so there are none to use and thus my only option is to exit.
> Got
> to love the Catch 22.
> Bruce
>
> "Rick Rogers" wrote:
>

Quote:

>> Hi Bruce,
>>
>> Actually, I had meant through Task Manager, but first see if you can load
>> rstrui.exe from the command line.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Bruce" <Bruce@xxxxxx> wrote in message
>> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx

Quote:

>> > Rick,
>> > No I can not load eventvwr.msc using the cmd prompt via the boot disk
>> > and
>> > of
>> > course can do nothing in Vista except change my logon password, switch
>> > users
>> > (though there is only one), and log off.
>> > Bruce
>> >
>> > "Rick Rogers" wrote:
>> >
>> >> Can you load the event viewer? eventvwr.msc
>> >>
>> >> --
>> >> Best of Luck,
>> >>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> http://mvp.support.microsoft.com/
>> >> Windows help - www.rickrogers.org
>> >> My thoughts http://rick-mvp.blogspot.com
>> >>
>> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx
>> >> > Rick,
>> >> > Thank you for the best laugh I have had since this situation
>> >> > started.
>> >> > Not
>> >> > realizing that there are a multitude of blue screens my first
>> >> > thought
>> >> > was
>> >> > it
>> >> > was between a Caribbean and a Kingfisher Blue LOL.
>> >> > The right "arrow | enter" does not do anything so I am guessing it
>> >> > is
>> >> > not
>> >> > a
>> >> > secure deskstop blue screen. Additional input most welcome.
>> >> > Thanks,
>> >> > Bruce
>> >> >
>> >> > "Rick Rogers" wrote:
>> >> >
>> >> >> Hi,
>> >> >>
>> >> >> What sort of blue screen? The secure desktop one or a stop error?
>> >> >> For
>> >> >> the
>> >> >> secure desktop, just push the right arrow once and hit <enter>.
>> >> >>
>> >> >> --
>> >> >> Best of Luck,
>> >> >>
>> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> http://mvp.support.microsoft.com/
>> >> >> Windows help - www.rickrogers.org
>> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >>
>> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
>> >> >> > Rick,
>> >> >> > Thank you for the quick response. Unfortunately for me Task
>> >> >> > Manager
>> >> >> > will
>> >> >> > not
>> >> >> > open, I get another blue screen when I try to open the Task
>> >> >> > Manager.
>> >> >> > The
>> >> >> > only
>> >> >> > windows that work is the one to change password, etc.
>> >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
>> >> >> > containing
>> >> >> > install disk I downloaded. Is there any way to access regedit
>> >> >> > from
>> >> >> > the
>> >> >> > cmd
>> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd
>> >> >> > line
>> >> >> > work.
>> >> >> > Thanks.
>> >> >> > Bruce
>> >> >> >
>> >> >> > "Rick Rogers" wrote:
>> >> >> >
>> >> >> >> Hi Bruce,
>> >> >> >>
>> >> >> >> This should help:
>> >> >> >>
>> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications
>> >> >> >> tab,
>> >> >> >> click
>> >> >> >> 'new task'. Type regedit and click ok, the continue at the
>> >> >> >> prompt.
>> >> >> >>
>> >> >> >> Expand the keys in the left pane by clicking the triangles at
>> >> >> >> left
>> >> >> >> to
>> >> >> >> reach
>> >> >> >> this key:
>> >> >> >>
>> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> >> >> >> NT\CurrentVersion\Winlogon
>> >> >> >>
>> >> >> >> Click on this key and locate the 'shell' string in the right
>> >> >> >> pane.
>> >> >> >> Double
>> >> >> >> click it, replace the contents with just
>> >> >> >>
>> >> >> >> explorer.exe
>> >> >> >>
>> >> >> >> Click ok, then close the registry editor and reboot the machine.
>> >> >> >>
>> >> >> >> --
>> >> >> >> Best of Luck,
>> >> >> >>
>> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> http://mvp.support.microsoft.com/
>> >> >> >> Windows help - www.rickrogers.org
>> >> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >> >>
>> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
>> >> >> >> > Rick,
>> >> >> >> > I have now determined that Vista has loaded but it will not
>> >> >> >> > display
>> >> >> >> > the
>> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me
>> >> >> >> > to
>> >> >> >> > change
>> >> >> >> > password (this function works) Log off or shutdown or reboot
>> >> >> >> > (all
>> >> >> >> > of
>> >> >> >> > these
>> >> >> >> > work) but desktop will not display and task manager button
>> >> >> >> > just
>> >> >> >> > gives a
>> >> >> >> > blank
>> >> >> >> > blue screen like the missing desktop screen. How do I fix this
>> >> >> >> > problem.
>> >> >> >> > Bruce
>> >> >> >> >
>> >> >> >> > "Bruce" wrote:
>> >> >> >> >
>> >> >> >> >> Rick,
>> >> >> >> >> I have had the same problem upon trying to boot my machine. I
>> >> >> >> >> tried
>> >> >> >> >> the
>> >> >> >> >> installation DVD and ran Startup repair. The program said it
>> >> >> >> >> was
>> >> >> >> >> repaired
>> >> >> >> >> but
>> >> >> >> >> I can not boot and get nothing but a blank light blue screen.
>> >> >> >> >> I
>> >> >> >> >> tried
>> >> >> >> >> re-running the Startup repair program from the DVD again and
>> >> >> >> >> it
>> >> >> >> >> says
>> >> >> >> >> that
>> >> >> >> >> everything is fine. Still can not boot. In addition, from the
>> >> >> >> >> installation
>> >> >> >> >> DVD I can not get a command prompt that allows me to get to
>> >> >> >> >> the
>> >> >> >> >> C:
>> >> >> >> >> drive
>> >> >> >> >> on
>> >> >> >> >> the machine. In addition, after installing SP1 all of my
>> >> >> >> >> restore
>> >> >> >> >> points
>> >> >> >> >> are
>> >> >> >> >> gone and so I can not restore either. Help would be
>> >> >> >> >> appreciated
>> >> >> >> >> as
>> >> >> >> >> this
>> >> >> >> >> is my
>> >> >> >> >> office machine.
>> >> >> >> >>
>> >> >> >> >> Bruce
>> >> >> >> >>
>> >> >> >> >> "Rick Rogers" wrote:
>> >> >> >> >>
>> >> >> >> >> > Hi,
>> >> >> >> >> >
>> >> >> >> >> > Probably the best thing to do would be to load the Vista
>> >> >> >> >> > DVD
>> >> >> >> >> > and
>> >> >> >> >> > boot
>> >> >> >> >> > from
>> >> >> >> >> > it, then run a startup repair. The error is indicating that
>> >> >> >> >> > there
>> >> >> >> >> > is
>> >> >> >> >> > a
>> >> >> >> >> > problem with the file that Vista uses to load the operating
>> >> >> >> >> > system.
>> >> >> >> >> > You
>> >> >> >> >> > won't be able to successfully access any mode until it is
>> >> >> >> >> > repaired.
>> >> >> >> >> >
>> >> >> >> >> > --
>> >> >> >> >> > Best of Luck,
>> >> >> >> >> >
>> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> >> > http://mvp.support.microsoft.com/
>> >> >> >> >> > Windows help - www.rickrogers.org
>> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com
>> >> >> >> >> >
>> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
>> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
>> >> >> >> >> > > Hello all. I have a problem that I need help with.
>> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
>> >> >> >> >> > > relies
>> >> >> >> >> > > on
>> >> >> >> >> > > this
>> >> >> >> >> > > for
>> >> >> >> >> > > shopping etc I need to get it working (I am several
>> >> >> >> >> > > hundred
>> >> >> >> >> > > miles
>> >> >> >> >> > > from
>> >> >> >> >> > > her).
>> >> >> >> >> > > The PC tried to install the latest Vista updates
>> >> >> >> >> > > (20/2/2008)
>> >> >> >> >> > > but
>> >> >> >> >> > > upon
>> >> >> >> >> > > restart she gets the message "Windows failed to restart -
>> >> >> >> >> > > a
>> >> >> >> >> > > recent
>> >> >> >> >> > > hardware/software change may be the cause - File
>> >> >> >> >> > > windows\system32\winload.exe
>> >> >> >> >> > > "The selected file could not be loaded".
>> >> >> >> >> > > She doesn't have a start in "normal mode" option.
>> >> >> >> >> > > I have walked her through trying system repair/restore
>> >> >> >> >> > > using
>> >> >> >> >> > > the
>> >> >> >> >> > > Vista
>> >> >> >> >> > > installation Cd, but after trying to restore she gets the
>> >> >> >> >> > > message;
>> >> >> >> >> > > "system
>> >> >> >> >> > > restore failed due to an unspecified error;
>> >> >> >> >> > >
>> >> >> >> >> > > "cannot create a file when that file already exists"
>> >> >> >> >> > > (0x800700b7)
>> >> >> >> >> > >
>> >> >> >> >> > > We have tried 3 different restore points with the same
>> >> >> >> >> > > result.
>> >> >> >> >> > > Can anyone help on this?
>> >> >> >> >> > >
>> >> >> >> >> >
>> >> >> >> >> >
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>> >>

>>
>>

03-25-2008

Rick,
Because I can not get to the task manager I can not run any of the task
manager programs.
Bruce

"Rick Rogers" wrote:

Quote:

> Hi Bruce,
>
> See if you can run appwiz.cpl and then uninstall SP1 through the Programs
> and Features/View installed updates section.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Bruce" <Bruce@xxxxxx> wrote in message
> news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx

Quote:

> > Rick,
> > Yes, it does load. However all of my restore points were removed by the
> > SP1
> > installation so there are none to use and thus my only option is to exit.
> > Got
> > to love the Catch 22.
> > Bruce
> >
> > "Rick Rogers" wrote:
> >

Quote:

> >> Hi Bruce,
> >>
> >> Actually, I had meant through Task Manager, but first see if you can load
> >> rstrui.exe from the command line.
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx
> >> > Rick,
> >> > No I can not load eventvwr.msc using the cmd prompt via the boot disk
> >> > and
> >> > of
> >> > course can do nothing in Vista except change my logon password, switch
> >> > users
> >> > (though there is only one), and log off.
> >> > Bruce
> >> >
> >> > "Rick Rogers" wrote:
> >> >
> >> >> Can you load the event viewer? eventvwr.msc
> >> >>
> >> >> --
> >> >> Best of Luck,
> >> >>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> http://mvp.support.microsoft.com/
> >> >> Windows help - www.rickrogers.org
> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >>
> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx
> >> >> > Rick,
> >> >> > Thank you for the best laugh I have had since this situation
> >> >> > started.
> >> >> > Not
> >> >> > realizing that there are a multitude of blue screens my first
> >> >> > thought
> >> >> > was
> >> >> > it
> >> >> > was between a Caribbean and a Kingfisher Blue LOL.
> >> >> > The right "arrow | enter" does not do anything so I am guessing it
> >> >> > is
> >> >> > not
> >> >> > a
> >> >> > secure deskstop blue screen. Additional input most welcome.
> >> >> > Thanks,
> >> >> > Bruce
> >> >> >
> >> >> > "Rick Rogers" wrote:
> >> >> >
> >> >> >> Hi,
> >> >> >>
> >> >> >> What sort of blue screen? The secure desktop one or a stop error?
> >> >> >> For
> >> >> >> the
> >> >> >> secure desktop, just push the right arrow once and hit <enter>.
> >> >> >>
> >> >> >> --
> >> >> >> Best of Luck,
> >> >> >>
> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> Windows help - www.rickrogers.org
> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >>
> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
> >> >> >> > Rick,
> >> >> >> > Thank you for the quick response. Unfortunately for me Task
> >> >> >> > Manager
> >> >> >> > will
> >> >> >> > not
> >> >> >> > open, I get another blue screen when I try to open the Task
> >> >> >> > Manager.
> >> >> >> > The
> >> >> >> > only
> >> >> >> > windows that work is the one to change password, etc.
> >> >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe
> >> >> >> > containing
> >> >> >> > install disk I downloaded. Is there any way to access regedit
> >> >> >> > from
> >> >> >> > the
> >> >> >> > cmd
> >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd
> >> >> >> > line
> >> >> >> > work.
> >> >> >> > Thanks.
> >> >> >> > Bruce
> >> >> >> >
> >> >> >> > "Rick Rogers" wrote:
> >> >> >> >
> >> >> >> >> Hi Bruce,
> >> >> >> >>
> >> >> >> >> This should help:
> >> >> >> >>
> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications
> >> >> >> >> tab,
> >> >> >> >> click
> >> >> >> >> 'new task'. Type regedit and click ok, the continue at the
> >> >> >> >> prompt.
> >> >> >> >>
> >> >> >> >> Expand the keys in the left pane by clicking the triangles at
> >> >> >> >> left
> >> >> >> >> to
> >> >> >> >> reach
> >> >> >> >> this key:
> >> >> >> >>
> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> >> >> >> NT\CurrentVersion\Winlogon
> >> >> >> >>
> >> >> >> >> Click on this key and locate the 'shell' string in the right
> >> >> >> >> pane.
> >> >> >> >> Double
> >> >> >> >> click it, replace the contents with just
> >> >> >> >>
> >> >> >> >> explorer.exe
> >> >> >> >>
> >> >> >> >> Click ok, then close the registry editor and reboot the machine.
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Best of Luck,
> >> >> >> >>
> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> >> Windows help - www.rickrogers.org
> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >> >>
> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
> >> >> >> >> > Rick,
> >> >> >> >> > I have now determined that Vista has loaded but it will not
> >> >> >> >> > display
> >> >> >> >> > the
> >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me
> >> >> >> >> > to
> >> >> >> >> > change
> >> >> >> >> > password (this function works) Log off or shutdown or reboot
> >> >> >> >> > (all
> >> >> >> >> > of
> >> >> >> >> > these
> >> >> >> >> > work) but desktop will not display and task manager button
> >> >> >> >> > just
> >> >> >> >> > gives a
> >> >> >> >> > blank
> >> >> >> >> > blue screen like the missing desktop screen. How do I fix this
> >> >> >> >> > problem.
> >> >> >> >> > Bruce
> >> >> >> >> >
> >> >> >> >> > "Bruce" wrote:
> >> >> >> >> >
> >> >> >> >> >> Rick,
> >> >> >> >> >> I have had the same problem upon trying to boot my machine. I
> >> >> >> >> >> tried
> >> >> >> >> >> the
> >> >> >> >> >> installation DVD and ran Startup repair. The program said it
> >> >> >> >> >> was
> >> >> >> >> >> repaired
> >> >> >> >> >> but
> >> >> >> >> >> I can not boot and get nothing but a blank light blue screen.
> >> >> >> >> >> I
> >> >> >> >> >> tried
> >> >> >> >> >> re-running the Startup repair program from the DVD again and
> >> >> >> >> >> it
> >> >> >> >> >> says
> >> >> >> >> >> that
> >> >> >> >> >> everything is fine. Still can not boot. In addition, from the
> >> >> >> >> >> installation
> >> >> >> >> >> DVD I can not get a command prompt that allows me to get to
> >> >> >> >> >> the
> >> >> >> >> >> C:
> >> >> >> >> >> drive
> >> >> >> >> >> on
> >> >> >> >> >> the machine. In addition, after installing SP1 all of my
> >> >> >> >> >> restore
> >> >> >> >> >> points
> >> >> >> >> >> are
> >> >> >> >> >> gone and so I can not restore either. Help would be
> >> >> >> >> >> appreciated
> >> >> >> >> >> as
> >> >> >> >> >> this
> >> >> >> >> >> is my
> >> >> >> >> >> office machine.
> >> >> >> >> >>
> >> >> >> >> >> Bruce
> >> >> >> >> >>
> >> >> >> >> >> "Rick Rogers" wrote:
> >> >> >> >> >>
> >> >> >> >> >> > Hi,
> >> >> >> >> >> >
> >> >> >> >> >> > Probably the best thing to do would be to load the Vista
> >> >> >> >> >> > DVD
> >> >> >> >> >> > and
> >> >> >> >> >> > boot
> >> >> >> >> >> > from
> >> >> >> >> >> > it, then run a startup repair. The error is indicating that
> >> >> >> >> >> > there
> >> >> >> >> >> > is
> >> >> >> >> >> > a
> >> >> >> >> >> > problem with the file that Vista uses to load the operating
> >> >> >> >> >> > system.
> >> >> >> >> >> > You
> >> >> >> >> >> > won't be able to successfully access any mode until it is
> >> >> >> >> >> > repaired.
> >> >> >> >> >> >
> >> >> >> >> >> > --
> >> >> >> >> >> > Best of Luck,
> >> >> >> >> >> >
> >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> >> > http://mvp.support.microsoft.com/
> >> >> >> >> >> > Windows help - www.rickrogers.org
> >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >> >
> >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
> >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
> >> >> >> >> >> > > Hello all. I have a problem that I need help with.
> >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
> >> >> >> >> >> > > relies
> >> >> >> >> >> > > on
> >> >> >> >> >> > > this
> >> >> >> >> >> > > for
> >> >> >> >> >> > > shopping etc I need to get it working (I am several
> >> >> >> >> >> > > hundred
> >> >> >> >> >> > > miles
> >> >> >> >> >> > > from
> >> >> >> >> >> > > her).
> >> >> >> >> >> > > The PC tried to install the latest Vista updates
> >> >> >> >> >> > > (20/2/2008)
> >> >> >> >> >> > > but
> >> >> >> >> >> > > upon
> >> >> >> >> >> > > restart she gets the message "Windows failed to restart -
> >> >> >> >> >> > > a
> >> >> >> >> >> > > recent
> >> >> >> >> >> > > hardware/software change may be the cause - File
> >> >> >> >> >> > > windows\system32\winload.exe
> >> >> >> >> >> > > "The selected file could not be loaded".
> >> >> >> >> >> > > She doesn't have a start in "normal mode" option.
> >> >> >> >> >> > > I have walked her through trying system repair/restore
> >> >> >> >> >> > > using
> >> >> >> >> >> > > the
> >> >> >> >> >> > > Vista
> >> >> >> >> >> > > installation Cd, but after trying to restore she gets the
> >> >> >> >> >> > > message;
> >> >> >> >> >> > > "system
> >> >> >> >> >> > > restore failed due to an unspecified error;
> >> >> >> >> >> > >
> >> >> >> >> >> > > "cannot create a file when that file already exists"
> >> >> >> >> >> > > (0x800700b7)
> >> >> >> >> >> > >
> >> >> >> >> >> > > We have tried 3 different restore points with the same
> >> >> >> >> >> > > result.
> >> >> >> >> >> > > Can anyone help on this?
> >> >> >> >> >> > >
> >> >> >> >> >> >
> >> >> >> >> >> >
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>

>
>

03-25-2008

Have you tried Winkey+R?
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

"Bruce" <Bruce@xxxxxx> wrote in message
news:9ED6297C-0834-402F-B06D-00A5344F0330@xxxxxx

Quote:

> Rick,
> Because I can not get to the task manager I can not run any of the task
> manager programs.
> Bruce
>
> "Rick Rogers" wrote:
>

Quote:

>> Hi Bruce,
>>
>> See if you can run appwiz.cpl and then uninstall SP1 through the Programs
>> and Features/View installed updates section.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Bruce" <Bruce@xxxxxx> wrote in message
>> news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx

Quote:

>> > Rick,
>> > Yes, it does load. However all of my restore points were removed by the
>> > SP1
>> > installation so there are none to use and thus my only option is to
>> > exit.
>> > Got
>> > to love the Catch 22.
>> > Bruce
>> >
>> > "Rick Rogers" wrote:
>> >
>> >> Hi Bruce,
>> >>
>> >> Actually, I had meant through Task Manager, but first see if you can
>> >> load
>> >> rstrui.exe from the command line.
>> >>
>> >> --
>> >> Best of Luck,
>> >>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> http://mvp.support.microsoft.com/
>> >> Windows help - www.rickrogers.org
>> >> My thoughts http://rick-mvp.blogspot.com
>> >>
>> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx
>> >> > Rick,
>> >> > No I can not load eventvwr.msc using the cmd prompt via the boot
>> >> > disk
>> >> > and
>> >> > of
>> >> > course can do nothing in Vista except change my logon password,
>> >> > switch
>> >> > users
>> >> > (though there is only one), and log off.
>> >> > Bruce
>> >> >
>> >> > "Rick Rogers" wrote:
>> >> >
>> >> >> Can you load the event viewer? eventvwr.msc
>> >> >>
>> >> >> --
>> >> >> Best of Luck,
>> >> >>
>> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> http://mvp.support.microsoft.com/
>> >> >> Windows help - www.rickrogers.org
>> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >>
>> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx
>> >> >> > Rick,
>> >> >> > Thank you for the best laugh I have had since this situation
>> >> >> > started.
>> >> >> > Not
>> >> >> > realizing that there are a multitude of blue screens my first
>> >> >> > thought
>> >> >> > was
>> >> >> > it
>> >> >> > was between a Caribbean and a Kingfisher Blue LOL.
>> >> >> > The right "arrow | enter" does not do anything so I am guessing
>> >> >> > it
>> >> >> > is
>> >> >> > not
>> >> >> > a
>> >> >> > secure deskstop blue screen. Additional input most welcome.
>> >> >> > Thanks,
>> >> >> > Bruce
>> >> >> >
>> >> >> > "Rick Rogers" wrote:
>> >> >> >
>> >> >> >> Hi,
>> >> >> >>
>> >> >> >> What sort of blue screen? The secure desktop one or a stop
>> >> >> >> error?
>> >> >> >> For
>> >> >> >> the
>> >> >> >> secure desktop, just push the right arrow once and hit <enter>.
>> >> >> >>
>> >> >> >> --
>> >> >> >> Best of Luck,
>> >> >> >>
>> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> http://mvp.support.microsoft.com/
>> >> >> >> Windows help - www.rickrogers.org
>> >> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >> >>
>> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
>> >> >> >> > Rick,
>> >> >> >> > Thank you for the quick response. Unfortunately for me Task
>> >> >> >> > Manager
>> >> >> >> > will
>> >> >> >> > not
>> >> >> >> > open, I get another blue screen when I try to open the Task
>> >> >> >> > Manager.
>> >> >> >> > The
>> >> >> >> > only
>> >> >> >> > windows that work is the one to change password, etc.
>> >> >> >> > I can get to the C: drive from the cmd prompt on the
>> >> >> >> > Bootrec.exe
>> >> >> >> > containing
>> >> >> >> > install disk I downloaded. Is there any way to access regedit
>> >> >> >> > from
>> >> >> >> > the
>> >> >> >> > cmd
>> >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd
>> >> >> >> > line
>> >> >> >> > work.
>> >> >> >> > Thanks.
>> >> >> >> > Bruce
>> >> >> >> >
>> >> >> >> > "Rick Rogers" wrote:
>> >> >> >> >
>> >> >> >> >> Hi Bruce,
>> >> >> >> >>
>> >> >> >> >> This should help:
>> >> >> >> >>
>> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the
>> >> >> >> >> applications
>> >> >> >> >> tab,
>> >> >> >> >> click
>> >> >> >> >> 'new task'. Type regedit and click ok, the continue at the
>> >> >> >> >> prompt.
>> >> >> >> >>
>> >> >> >> >> Expand the keys in the left pane by clicking the triangles at
>> >> >> >> >> left
>> >> >> >> >> to
>> >> >> >> >> reach
>> >> >> >> >> this key:
>> >> >> >> >>
>> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> >> >> >> >> NT\CurrentVersion\Winlogon
>> >> >> >> >>
>> >> >> >> >> Click on this key and locate the 'shell' string in the right
>> >> >> >> >> pane.
>> >> >> >> >> Double
>> >> >> >> >> click it, replace the contents with just
>> >> >> >> >>
>> >> >> >> >> explorer.exe
>> >> >> >> >>
>> >> >> >> >> Click ok, then close the registry editor and reboot the
>> >> >> >> >> machine.
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Best of Luck,
>> >> >> >> >>
>> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> >> http://mvp.support.microsoft.com/
>> >> >> >> >> Windows help - www.rickrogers.org
>> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
>> >> >> >> >>
>> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
>> >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
>> >> >> >> >> > Rick,
>> >> >> >> >> > I have now determined that Vista has loaded but it will not
>> >> >> >> >> > display
>> >> >> >> >> > the
>> >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows
>> >> >> >> >> > me
>> >> >> >> >> > to
>> >> >> >> >> > change
>> >> >> >> >> > password (this function works) Log off or shutdown or
>> >> >> >> >> > reboot
>> >> >> >> >> > (all
>> >> >> >> >> > of
>> >> >> >> >> > these
>> >> >> >> >> > work) but desktop will not display and task manager button
>> >> >> >> >> > just
>> >> >> >> >> > gives a
>> >> >> >> >> > blank
>> >> >> >> >> > blue screen like the missing desktop screen. How do I fix
>> >> >> >> >> > this
>> >> >> >> >> > problem.
>> >> >> >> >> > Bruce
>> >> >> >> >> >
>> >> >> >> >> > "Bruce" wrote:
>> >> >> >> >> >
>> >> >> >> >> >> Rick,
>> >> >> >> >> >> I have had the same problem upon trying to boot my
>> >> >> >> >> >> machine. I
>> >> >> >> >> >> tried
>> >> >> >> >> >> the
>> >> >> >> >> >> installation DVD and ran Startup repair. The program said
>> >> >> >> >> >> it
>> >> >> >> >> >> was
>> >> >> >> >> >> repaired
>> >> >> >> >> >> but
>> >> >> >> >> >> I can not boot and get nothing but a blank light blue
>> >> >> >> >> >> screen.
>> >> >> >> >> >> I
>> >> >> >> >> >> tried
>> >> >> >> >> >> re-running the Startup repair program from the DVD again
>> >> >> >> >> >> and
>> >> >> >> >> >> it
>> >> >> >> >> >> says
>> >> >> >> >> >> that
>> >> >> >> >> >> everything is fine. Still can not boot. In addition, from
>> >> >> >> >> >> the
>> >> >> >> >> >> installation
>> >> >> >> >> >> DVD I can not get a command prompt that allows me to get
>> >> >> >> >> >> to
>> >> >> >> >> >> the
>> >> >> >> >> >> C:
>> >> >> >> >> >> drive
>> >> >> >> >> >> on
>> >> >> >> >> >> the machine. In addition, after installing SP1 all of my
>> >> >> >> >> >> restore
>> >> >> >> >> >> points
>> >> >> >> >> >> are
>> >> >> >> >> >> gone and so I can not restore either. Help would be
>> >> >> >> >> >> appreciated
>> >> >> >> >> >> as
>> >> >> >> >> >> this
>> >> >> >> >> >> is my
>> >> >> >> >> >> office machine.
>> >> >> >> >> >>
>> >> >> >> >> >> Bruce
>> >> >> >> >> >>
>> >> >> >> >> >> "Rick Rogers" wrote:
>> >> >> >> >> >>
>> >> >> >> >> >> > Hi,
>> >> >> >> >> >> >
>> >> >> >> >> >> > Probably the best thing to do would be to load the Vista
>> >> >> >> >> >> > DVD
>> >> >> >> >> >> > and
>> >> >> >> >> >> > boot
>> >> >> >> >> >> > from
>> >> >> >> >> >> > it, then run a startup repair. The error is indicating
>> >> >> >> >> >> > that
>> >> >> >> >> >> > there
>> >> >> >> >> >> > is
>> >> >> >> >> >> > a
>> >> >> >> >> >> > problem with the file that Vista uses to load the
>> >> >> >> >> >> > operating
>> >> >> >> >> >> > system.
>> >> >> >> >> >> > You
>> >> >> >> >> >> > won't be able to successfully access any mode until it
>> >> >> >> >> >> > is
>> >> >> >> >> >> > repaired.
>> >> >> >> >> >> >
>> >> >> >> >> >> > --
>> >> >> >> >> >> > Best of Luck,
>> >> >> >> >> >> >
>> >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >> >> >> >> >> > http://mvp.support.microsoft.com/
>> >> >> >> >> >> > Windows help - www.rickrogers.org
>> >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com
>> >> >> >> >> >> >
>> >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
>> >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
>> >> >> >> >> >> > > Hello all. I have a problem that I need help with.
>> >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
>> >> >> >> >> >> > > relies
>> >> >> >> >> >> > > on
>> >> >> >> >> >> > > this
>> >> >> >> >> >> > > for
>> >> >> >> >> >> > > shopping etc I need to get it working (I am several
>> >> >> >> >> >> > > hundred
>> >> >> >> >> >> > > miles
>> >> >> >> >> >> > > from
>> >> >> >> >> >> > > her).
>> >> >> >> >> >> > > The PC tried to install the latest Vista updates
>> >> >> >> >> >> > > (20/2/2008)
>> >> >> >> >> >> > > but
>> >> >> >> >> >> > > upon
>> >> >> >> >> >> > > restart she gets the message "Windows failed to
>> >> >> >> >> >> > > restart -
>> >> >> >> >> >> > > a
>> >> >> >> >> >> > > recent
>> >> >> >> >> >> > > hardware/software change may be the cause - File
>> >> >> >> >> >> > > windows\system32\winload.exe
>> >> >> >> >> >> > > "The selected file could not be loaded".
>> >> >> >> >> >> > > She doesn't have a start in "normal mode" option.
>> >> >> >> >> >> > > I have walked her through trying system repair/restore
>> >> >> >> >> >> > > using
>> >> >> >> >> >> > > the
>> >> >> >> >> >> > > Vista
>> >> >> >> >> >> > > installation Cd, but after trying to restore she gets
>> >> >> >> >> >> > > the
>> >> >> >> >> >> > > message;
>> >> >> >> >> >> > > "system
>> >> >> >> >> >> > > restore failed due to an unspecified error;
>> >> >> >> >> >> > >
>> >> >> >> >> >> > > "cannot create a file when that file already exists"
>> >> >> >> >> >> > > (0x800700b7)
>> >> >> >> >> >> > >
>> >> >> >> >> >> > > We have tried 3 different restore points with the same
>> >> >> >> >> >> > > result.
>> >> >> >> >> >> > > Can anyone help on this?
>> >> >> >> >> >> > >
>> >> >> >> >> >> >
>> >> >> >> >> >> >
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>> >>

>>
>>

03-25-2008

Bob,
I can not access the computer or run any program on it. In other words
except for shutdown and switch user I am dead in the water. For whatever
reason Vista winload.exe can not run or at least can not find anything to
load. The Mbr is either corrupted or destroyed it appears. None of the fixes
for either program have been able to fix it.
Because Vista was pre-loaded on the machine I do not have a Vista disk and I
don't have a copy of Vista at all as the HD only has a partition with a
recovery program which will delete all the files currently on the HD and
restore all the crappola trial programs which I don't want or need. In
addition, even if I had a copy of Vista to re-install the KEY on the machine
is an invalid key that requires you to call MS and register and in any case
without entering a valid KEY on installation the option to re-install without
deleting everything on the HD is not available. Obviously, I am not
interested in purchasing another copy of a program I already paid for. Nor am
I really thrilled with the idea of re-installing all of my software and then
reconfiguring every program.
Bruce

"Bob" wrote:

Quote:

> Have you tried Winkey+R?
> -------
> *Report back, please*
> [When responding to posts, please include the post(s) you are replying to so
> that others may learn and benefit from the issue]
>
> [How to ask a question]
> http://support.microsoft.com/kb/555375
>
> "Bruce" <Bruce@xxxxxx> wrote in message
> news:9ED6297C-0834-402F-B06D-00A5344F0330@xxxxxx

Quote:

> > Rick,
> > Because I can not get to the task manager I can not run any of the task
> > manager programs.
> > Bruce
> >
> > "Rick Rogers" wrote:
> >

Quote:

> >> Hi Bruce,
> >>
> >> See if you can run appwiz.cpl and then uninstall SP1 through the Programs
> >> and Features/View installed updates section.
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> http://mvp.support.microsoft.com/
> >> Windows help - www.rickrogers.org
> >> My thoughts http://rick-mvp.blogspot.com
> >>
> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx
> >> > Rick,
> >> > Yes, it does load. However all of my restore points were removed by the
> >> > SP1
> >> > installation so there are none to use and thus my only option is to
> >> > exit.
> >> > Got
> >> > to love the Catch 22.
> >> > Bruce
> >> >
> >> > "Rick Rogers" wrote:
> >> >
> >> >> Hi Bruce,
> >> >>
> >> >> Actually, I had meant through Task Manager, but first see if you can
> >> >> load
> >> >> rstrui.exe from the command line.
> >> >>
> >> >> --
> >> >> Best of Luck,
> >> >>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> http://mvp.support.microsoft.com/
> >> >> Windows help - www.rickrogers.org
> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >>
> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx
> >> >> > Rick,
> >> >> > No I can not load eventvwr.msc using the cmd prompt via the boot
> >> >> > disk
> >> >> > and
> >> >> > of
> >> >> > course can do nothing in Vista except change my logon password,
> >> >> > switch
> >> >> > users
> >> >> > (though there is only one), and log off.
> >> >> > Bruce
> >> >> >
> >> >> > "Rick Rogers" wrote:
> >> >> >
> >> >> >> Can you load the event viewer? eventvwr.msc
> >> >> >>
> >> >> >> --
> >> >> >> Best of Luck,
> >> >> >>
> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> Windows help - www.rickrogers.org
> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >>
> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx
> >> >> >> > Rick,
> >> >> >> > Thank you for the best laugh I have had since this situation
> >> >> >> > started.
> >> >> >> > Not
> >> >> >> > realizing that there are a multitude of blue screens my first
> >> >> >> > thought
> >> >> >> > was
> >> >> >> > it
> >> >> >> > was between a Caribbean and a Kingfisher Blue LOL.
> >> >> >> > The right "arrow | enter" does not do anything so I am guessing
> >> >> >> > it
> >> >> >> > is
> >> >> >> > not
> >> >> >> > a
> >> >> >> > secure deskstop blue screen. Additional input most welcome.
> >> >> >> > Thanks,
> >> >> >> > Bruce
> >> >> >> >
> >> >> >> > "Rick Rogers" wrote:
> >> >> >> >
> >> >> >> >> Hi,
> >> >> >> >>
> >> >> >> >> What sort of blue screen? The secure desktop one or a stop
> >> >> >> >> error?
> >> >> >> >> For
> >> >> >> >> the
> >> >> >> >> secure desktop, just push the right arrow once and hit <enter>.
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Best of Luck,
> >> >> >> >>
> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> >> Windows help - www.rickrogers.org
> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >> >>
> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx
> >> >> >> >> > Rick,
> >> >> >> >> > Thank you for the quick response. Unfortunately for me Task
> >> >> >> >> > Manager
> >> >> >> >> > will
> >> >> >> >> > not
> >> >> >> >> > open, I get another blue screen when I try to open the Task
> >> >> >> >> > Manager.
> >> >> >> >> > The
> >> >> >> >> > only
> >> >> >> >> > windows that work is the one to change password, etc.
> >> >> >> >> > I can get to the C: drive from the cmd prompt on the
> >> >> >> >> > Bootrec.exe
> >> >> >> >> > containing
> >> >> >> >> > install disk I downloaded. Is there any way to access regedit
> >> >> >> >> > from
> >> >> >> >> > the
> >> >> >> >> > cmd
> >> >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd
> >> >> >> >> > line
> >> >> >> >> > work.
> >> >> >> >> > Thanks.
> >> >> >> >> > Bruce
> >> >> >> >> >
> >> >> >> >> > "Rick Rogers" wrote:
> >> >> >> >> >
> >> >> >> >> >> Hi Bruce,
> >> >> >> >> >>
> >> >> >> >> >> This should help:
> >> >> >> >> >>
> >> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the
> >> >> >> >> >> applications
> >> >> >> >> >> tab,
> >> >> >> >> >> click
> >> >> >> >> >> 'new task'. Type regedit and click ok, the continue at the
> >> >> >> >> >> prompt.
> >> >> >> >> >>
> >> >> >> >> >> Expand the keys in the left pane by clicking the triangles at
> >> >> >> >> >> left
> >> >> >> >> >> to
> >> >> >> >> >> reach
> >> >> >> >> >> this key:
> >> >> >> >> >>
> >> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> >> >> >> >> >> NT\CurrentVersion\Winlogon
> >> >> >> >> >>
> >> >> >> >> >> Click on this key and locate the 'shell' string in the right
> >> >> >> >> >> pane.
> >> >> >> >> >> Double
> >> >> >> >> >> click it, replace the contents with just
> >> >> >> >> >>
> >> >> >> >> >> explorer.exe
> >> >> >> >> >>
> >> >> >> >> >> Click ok, then close the registry editor and reboot the
> >> >> >> >> >> machine.
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Best of Luck,
> >> >> >> >> >>
> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> >> http://mvp.support.microsoft.com/
> >> >> >> >> >> Windows help - www.rickrogers.org
> >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >>
> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message
> >> >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx
> >> >> >> >> >> > Rick,
> >> >> >> >> >> > I have now determined that Vista has loaded but it will not
> >> >> >> >> >> > display
> >> >> >> >> >> > the
> >> >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows
> >> >> >> >> >> > me
> >> >> >> >> >> > to
> >> >> >> >> >> > change
> >> >> >> >> >> > password (this function works) Log off or shutdown or
> >> >> >> >> >> > reboot
> >> >> >> >> >> > (all
> >> >> >> >> >> > of
> >> >> >> >> >> > these
> >> >> >> >> >> > work) but desktop will not display and task manager button
> >> >> >> >> >> > just
> >> >> >> >> >> > gives a
> >> >> >> >> >> > blank
> >> >> >> >> >> > blue screen like the missing desktop screen. How do I fix
> >> >> >> >> >> > this
> >> >> >> >> >> > problem.
> >> >> >> >> >> > Bruce
> >> >> >> >> >> >
> >> >> >> >> >> > "Bruce" wrote:
> >> >> >> >> >> >
> >> >> >> >> >> >> Rick,
> >> >> >> >> >> >> I have had the same problem upon trying to boot my
> >> >> >> >> >> >> machine. I
> >> >> >> >> >> >> tried
> >> >> >> >> >> >> the
> >> >> >> >> >> >> installation DVD and ran Startup repair. The program said
> >> >> >> >> >> >> it
> >> >> >> >> >> >> was
> >> >> >> >> >> >> repaired
> >> >> >> >> >> >> but
> >> >> >> >> >> >> I can not boot and get nothing but a blank light blue
> >> >> >> >> >> >> screen.
> >> >> >> >> >> >> I
> >> >> >> >> >> >> tried
> >> >> >> >> >> >> re-running the Startup repair program from the DVD again
> >> >> >> >> >> >> and
> >> >> >> >> >> >> it
> >> >> >> >> >> >> says
> >> >> >> >> >> >> that
> >> >> >> >> >> >> everything is fine. Still can not boot. In addition, from
> >> >> >> >> >> >> the
> >> >> >> >> >> >> installation
> >> >> >> >> >> >> DVD I can not get a command prompt that allows me to get
> >> >> >> >> >> >> to
> >> >> >> >> >> >> the
> >> >> >> >> >> >> C:
> >> >> >> >> >> >> drive
> >> >> >> >> >> >> on
> >> >> >> >> >> >> the machine. In addition, after installing SP1 all of my
> >> >> >> >> >> >> restore
> >> >> >> >> >> >> points
> >> >> >> >> >> >> are
> >> >> >> >> >> >> gone and so I can not restore either. Help would be
> >> >> >> >> >> >> appreciated
> >> >> >> >> >> >> as
> >> >> >> >> >> >> this
> >> >> >> >> >> >> is my
> >> >> >> >> >> >> office machine.
> >> >> >> >> >> >>
> >> >> >> >> >> >> Bruce
> >> >> >> >> >> >>
> >> >> >> >> >> >> "Rick Rogers" wrote:
> >> >> >> >> >> >>
> >> >> >> >> >> >> > Hi,
> >> >> >> >> >> >> >
> >> >> >> >> >> >> > Probably the best thing to do would be to load the Vista
> >> >> >> >> >> >> > DVD
> >> >> >> >> >> >> > and
> >> >> >> >> >> >> > boot
> >> >> >> >> >> >> > from
> >> >> >> >> >> >> > it, then run a startup repair. The error is indicating
> >> >> >> >> >> >> > that
> >> >> >> >> >> >> > there
> >> >> >> >> >> >> > is
> >> >> >> >> >> >> > a
> >> >> >> >> >> >> > problem with the file that Vista uses to load the
> >> >> >> >> >> >> > operating
> >> >> >> >> >> >> > system.
> >> >> >> >> >> >> > You
> >> >> >> >> >> >> > won't be able to successfully access any mode until it
> >> >> >> >> >> >> > is
> >> >> >> >> >> >> > repaired.
> >> >> >> >> >> >> >
> >> >> >> >> >> >> > --
> >> >> >> >> >> >> > Best of Luck,
> >> >> >> >> >> >> >
> >> >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >> >> >> >> >> > http://mvp.support.microsoft.com/
> >> >> >> >> >> >> > Windows help - www.rickrogers.org
> >> >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com
> >> >> >> >> >> >> >
> >> >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message
> >> >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx
> >> >> >> >> >> >> > > Hello all. I have a problem that I need help with.
> >> >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she
> >> >> >> >> >> >> > > relies
> >> >> >> >> >> >> > > on
> >> >> >> >> >> >> > > this
> >> >> >> >> >> >> > > for
> >> >> >> >> >> >> > > shopping etc I need to get it working (I am several
> >> >> >> >> >> >> > > hundred
> >> >> >> >> >> >> > > miles
> >> >> >> >> >> >> > > from
> >> >> >> >> >> >> > > her).
> >> >> >> >> >> >> > > The PC tried to install the latest Vista updates
> >> >> >> >> >> >> > > (20/2/2008)
> >> >> >> >> >> >> > > but
> >> >> >> >> >> >> > > upon

03-24-2008	#11 (permalink)
Rick Rogers n/a posts	Re: Windows failed to start Can you load the event viewer? eventvwr.msc -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Bruce" <Bruce@xxxxxx> wrote in message news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx Quote: > Rick, > Thank you for the best laugh I have had since this situation started. Not > realizing that there are a multitude of blue screens my first thought was > it > was between a Caribbean and a Kingfisher Blue LOL. > The right "arrow \| enter" does not do anything so I am guessing it is not > a > secure deskstop blue screen. Additional input most welcome. > Thanks, > Bruce > > "Rick Rogers" wrote: > Quote: >> Hi, >> >> What sort of blue screen? The secure desktop one or a stop error? For the >> secure desktop, just push the right arrow once and hit <enter>. >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Windows help - www.rickrogers.org >> My thoughts http://rick-mvp.blogspot.com >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx Quote: >> > Rick, >> > Thank you for the quick response. Unfortunately for me Task Manager >> > will >> > not >> > open, I get another blue screen when I try to open the Task Manager. >> > The >> > only >> > windows that work is the one to change password, etc. >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe >> > containing >> > install disk I downloaded. Is there any way to access regedit from the >> > cmd >> > prompt? I haven't used DOS in years so I am very rusty on cmd line >> > work. >> > Thanks. >> > Bruce >> > >> > "Rick Rogers" wrote: >> > >> >> Hi Bruce, >> >> >> >> This should help: >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications tab, >> >> click >> >> 'new task'. Type regedit and click ok, the continue at the prompt. >> >> >> >> Expand the keys in the left pane by clicking the triangles at left to >> >> reach >> >> this key: >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> >> NT\CurrentVersion\Winlogon >> >> >> >> Click on this key and locate the 'shell' string in the right pane. >> >> Double >> >> click it, replace the contents with just >> >> >> >> explorer.exe >> >> >> >> Click ok, then close the registry editor and reboot the machine. >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx >> >> > Rick, >> >> > I have now determined that Vista has loaded but it will not display >> >> > the >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to >> >> > change >> >> > password (this function works) Log off or shutdown or reboot (all of >> >> > these >> >> > work) but desktop will not display and task manager button just >> >> > gives a >> >> > blank >> >> > blue screen like the missing desktop screen. How do I fix this >> >> > problem. >> >> > Bruce >> >> > >> >> > "Bruce" wrote: >> >> > >> >> >> Rick, >> >> >> I have had the same problem upon trying to boot my machine. I tried >> >> >> the >> >> >> installation DVD and ran Startup repair. The program said it was >> >> >> repaired >> >> >> but >> >> >> I can not boot and get nothing but a blank light blue screen. I >> >> >> tried >> >> >> re-running the Startup repair program from the DVD again and it >> >> >> says >> >> >> that >> >> >> everything is fine. Still can not boot. In addition, from the >> >> >> installation >> >> >> DVD I can not get a command prompt that allows me to get to the C: >> >> >> drive >> >> >> on >> >> >> the machine. In addition, after installing SP1 all of my restore >> >> >> points >> >> >> are >> >> >> gone and so I can not restore either. Help would be appreciated as >> >> >> this >> >> >> is my >> >> >> office machine. >> >> >> >> >> >> Bruce >> >> >> >> >> >> "Rick Rogers" wrote: >> >> >> >> >> >> > Hi, >> >> >> > >> >> >> > Probably the best thing to do would be to load the Vista DVD and >> >> >> > boot >> >> >> > from >> >> >> > it, then run a startup repair. The error is indicating that there >> >> >> > is >> >> >> > a >> >> >> > problem with the file that Vista uses to load the operating >> >> >> > system. >> >> >> > You >> >> >> > won't be able to successfully access any mode until it is >> >> >> > repaired. >> >> >> > >> >> >> > -- >> >> >> > Best of Luck, >> >> >> > >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> > http://mvp.support.microsoft.com/ >> >> >> > Windows help - www.rickrogers.org >> >> >> > My thoughts http://rick-mvp.blogspot.com >> >> >> > >> >> >> > "Ole" <Ole@xxxxxx> wrote in message >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx >> >> >> > > Hello all. I have a problem that I need help with. >> >> >> > > My elderly Mother's Vista PC isn't working, and as she relies >> >> >> > > on >> >> >> > > this >> >> >> > > for >> >> >> > > shopping etc I need to get it working (I am several hundred >> >> >> > > miles >> >> >> > > from >> >> >> > > her). >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008) >> >> >> > > but >> >> >> > > upon >> >> >> > > restart she gets the message "Windows failed to restart - a >> >> >> > > recent >> >> >> > > hardware/software change may be the cause - File >> >> >> > > windows\system32\winload.exe >> >> >> > > "The selected file could not be loaded". >> >> >> > > She doesn't have a start in "normal mode" option. >> >> >> > > I have walked her through trying system repair/restore using >> >> >> > > the >> >> >> > > Vista >> >> >> > > installation Cd, but after trying to restore she gets the >> >> >> > > message; >> >> >> > > "system >> >> >> > > restore failed due to an unspecified error; >> >> >> > > >> >> >> > > "cannot create a file when that file already exists" >> >> >> > > (0x800700b7) >> >> >> > > >> >> >> > > We have tried 3 different restore points with the same result. >> >> >> > > Can anyone help on this? >> >> >> > > >> >> >> > >> >> >> > >> >> >> >> >> >>
My System Specs

03-24-2008	#12 (permalink)
Bruce n/a posts	Re: Windows failed to start Rick, No I can not load eventvwr.msc using the cmd prompt via the boot disk and of course can do nothing in Vista except change my logon password, switch users (though there is only one), and log off. Bruce "Rick Rogers" wrote: Quote: > Can you load the event viewer? eventvwr.msc > > -- > Best of Luck, > > Rick Rogers, aka "Nutcase" - Microsoft MVP > http://mvp.support.microsoft.com/ > Windows help - www.rickrogers.org > My thoughts http://rick-mvp.blogspot.com > > "Bruce" <Bruce@xxxxxx> wrote in message > news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx Quote: > > Rick, > > Thank you for the best laugh I have had since this situation started. Not > > realizing that there are a multitude of blue screens my first thought was > > it > > was between a Caribbean and a Kingfisher Blue LOL. > > The right "arrow \| enter" does not do anything so I am guessing it is not > > a > > secure deskstop blue screen. Additional input most welcome. > > Thanks, > > Bruce > > > > "Rick Rogers" wrote: > > Quote: > >> Hi, > >> > >> What sort of blue screen? The secure desktop one or a stop error? For the > >> secure desktop, just push the right arrow once and hit <enter>. > >> > >> -- > >> Best of Luck, > >> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> http://mvp.support.microsoft.com/ > >> Windows help - www.rickrogers.org > >> My thoughts http://rick-mvp.blogspot.com > >> > >> "Bruce" <Bruce@xxxxxx> wrote in message > >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx > >> > Rick, > >> > Thank you for the quick response. Unfortunately for me Task Manager > >> > will > >> > not > >> > open, I get another blue screen when I try to open the Task Manager. > >> > The > >> > only > >> > windows that work is the one to change password, etc. > >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe > >> > containing > >> > install disk I downloaded. Is there any way to access regedit from the > >> > cmd > >> > prompt? I haven't used DOS in years so I am very rusty on cmd line > >> > work. > >> > Thanks. > >> > Bruce > >> > > >> > "Rick Rogers" wrote: > >> > > >> >> Hi Bruce, > >> >> > >> >> This should help: > >> >> > >> >> Hit ctrl+shift+escape to open Task Manager. On the applications tab, > >> >> click > >> >> 'new task'. Type regedit and click ok, the continue at the prompt. > >> >> > >> >> Expand the keys in the left pane by clicking the triangles at left to > >> >> reach > >> >> this key: > >> >> > >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> >> NT\CurrentVersion\Winlogon > >> >> > >> >> Click on this key and locate the 'shell' string in the right pane. > >> >> Double > >> >> click it, replace the contents with just > >> >> > >> >> explorer.exe > >> >> > >> >> Click ok, then close the registry editor and reboot the machine. > >> >> > >> >> -- > >> >> Best of Luck, > >> >> > >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> http://mvp.support.microsoft.com/ > >> >> Windows help - www.rickrogers.org > >> >> My thoughts http://rick-mvp.blogspot.com > >> >> > >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx > >> >> > Rick, > >> >> > I have now determined that Vista has loaded but it will not display > >> >> > the > >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to > >> >> > change > >> >> > password (this function works) Log off or shutdown or reboot (all of > >> >> > these > >> >> > work) but desktop will not display and task manager button just > >> >> > gives a > >> >> > blank > >> >> > blue screen like the missing desktop screen. How do I fix this > >> >> > problem. > >> >> > Bruce > >> >> > > >> >> > "Bruce" wrote: > >> >> > > >> >> >> Rick, > >> >> >> I have had the same problem upon trying to boot my machine. I tried > >> >> >> the > >> >> >> installation DVD and ran Startup repair. The program said it was > >> >> >> repaired > >> >> >> but > >> >> >> I can not boot and get nothing but a blank light blue screen. I > >> >> >> tried > >> >> >> re-running the Startup repair program from the DVD again and it > >> >> >> says > >> >> >> that > >> >> >> everything is fine. Still can not boot. In addition, from the > >> >> >> installation > >> >> >> DVD I can not get a command prompt that allows me to get to the C: > >> >> >> drive > >> >> >> on > >> >> >> the machine. In addition, after installing SP1 all of my restore > >> >> >> points > >> >> >> are > >> >> >> gone and so I can not restore either. Help would be appreciated as > >> >> >> this > >> >> >> is my > >> >> >> office machine. > >> >> >> > >> >> >> Bruce > >> >> >> > >> >> >> "Rick Rogers" wrote: > >> >> >> > >> >> >> > Hi, > >> >> >> > > >> >> >> > Probably the best thing to do would be to load the Vista DVD and > >> >> >> > boot > >> >> >> > from > >> >> >> > it, then run a startup repair. The error is indicating that there > >> >> >> > is > >> >> >> > a > >> >> >> > problem with the file that Vista uses to load the operating > >> >> >> > system. > >> >> >> > You > >> >> >> > won't be able to successfully access any mode until it is > >> >> >> > repaired. > >> >> >> > > >> >> >> > -- > >> >> >> > Best of Luck, > >> >> >> > > >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> > http://mvp.support.microsoft.com/ > >> >> >> > Windows help - www.rickrogers.org > >> >> >> > My thoughts http://rick-mvp.blogspot.com > >> >> >> > > >> >> >> > "Ole" <Ole@xxxxxx> wrote in message > >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx > >> >> >> > > Hello all. I have a problem that I need help with. > >> >> >> > > My elderly Mother's Vista PC isn't working, and as she relies > >> >> >> > > on > >> >> >> > > this > >> >> >> > > for > >> >> >> > > shopping etc I need to get it working (I am several hundred > >> >> >> > > miles > >> >> >> > > from > >> >> >> > > her). > >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008) > >> >> >> > > but > >> >> >> > > upon > >> >> >> > > restart she gets the message "Windows failed to restart - a > >> >> >> > > recent > >> >> >> > > hardware/software change may be the cause - File > >> >> >> > > windows\system32\winload.exe > >> >> >> > > "The selected file could not be loaded". > >> >> >> > > She doesn't have a start in "normal mode" option. > >> >> >> > > I have walked her through trying system repair/restore using > >> >> >> > > the > >> >> >> > > Vista > >> >> >> > > installation Cd, but after trying to restore she gets the > >> >> >> > > message; > >> >> >> > > "system > >> >> >> > > restore failed due to an unspecified error; > >> >> >> > > > >> >> >> > > "cannot create a file when that file already exists" > >> >> >> > > (0x800700b7) > >> >> >> > > > >> >> >> > > We have tried 3 different restore points with the same result. > >> >> >> > > Can anyone help on this? > >> >> >> > > > >> >> >> > > >> >> >> > > >> >> > >> >> > >> > >> > >
My System Specs

03-24-2008	#13 (permalink)
Rick Rogers n/a posts	Re: Windows failed to start Hi Bruce, Actually, I had meant through Task Manager, but first see if you can load rstrui.exe from the command line. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Bruce" <Bruce@xxxxxx> wrote in message news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx Quote: > Rick, > No I can not load eventvwr.msc using the cmd prompt via the boot disk and > of > course can do nothing in Vista except change my logon password, switch > users > (though there is only one), and log off. > Bruce > > "Rick Rogers" wrote: > Quote: >> Can you load the event viewer? eventvwr.msc >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Windows help - www.rickrogers.org >> My thoughts http://rick-mvp.blogspot.com >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx Quote: >> > Rick, >> > Thank you for the best laugh I have had since this situation started. >> > Not >> > realizing that there are a multitude of blue screens my first thought >> > was >> > it >> > was between a Caribbean and a Kingfisher Blue LOL. >> > The right "arrow \| enter" does not do anything so I am guessing it is >> > not >> > a >> > secure deskstop blue screen. Additional input most welcome. >> > Thanks, >> > Bruce >> > >> > "Rick Rogers" wrote: >> > >> >> Hi, >> >> >> >> What sort of blue screen? The secure desktop one or a stop error? For >> >> the >> >> secure desktop, just push the right arrow once and hit <enter>. >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx >> >> > Rick, >> >> > Thank you for the quick response. Unfortunately for me Task Manager >> >> > will >> >> > not >> >> > open, I get another blue screen when I try to open the Task Manager. >> >> > The >> >> > only >> >> > windows that work is the one to change password, etc. >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe >> >> > containing >> >> > install disk I downloaded. Is there any way to access regedit from >> >> > the >> >> > cmd >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line >> >> > work. >> >> > Thanks. >> >> > Bruce >> >> > >> >> > "Rick Rogers" wrote: >> >> > >> >> >> Hi Bruce, >> >> >> >> >> >> This should help: >> >> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications >> >> >> tab, >> >> >> click >> >> >> 'new task'. Type regedit and click ok, the continue at the prompt. >> >> >> >> >> >> Expand the keys in the left pane by clicking the triangles at left >> >> >> to >> >> >> reach >> >> >> this key: >> >> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> >> >> NT\CurrentVersion\Winlogon >> >> >> >> >> >> Click on this key and locate the 'shell' string in the right pane. >> >> >> Double >> >> >> click it, replace the contents with just >> >> >> >> >> >> explorer.exe >> >> >> >> >> >> Click ok, then close the registry editor and reboot the machine. >> >> >> >> >> >> -- >> >> >> Best of Luck, >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> http://mvp.support.microsoft.com/ >> >> >> Windows help - www.rickrogers.org >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx >> >> >> > Rick, >> >> >> > I have now determined that Vista has loaded but it will not >> >> >> > display >> >> >> > the >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to >> >> >> > change >> >> >> > password (this function works) Log off or shutdown or reboot (all >> >> >> > of >> >> >> > these >> >> >> > work) but desktop will not display and task manager button just >> >> >> > gives a >> >> >> > blank >> >> >> > blue screen like the missing desktop screen. How do I fix this >> >> >> > problem. >> >> >> > Bruce >> >> >> > >> >> >> > "Bruce" wrote: >> >> >> > >> >> >> >> Rick, >> >> >> >> I have had the same problem upon trying to boot my machine. I >> >> >> >> tried >> >> >> >> the >> >> >> >> installation DVD and ran Startup repair. The program said it was >> >> >> >> repaired >> >> >> >> but >> >> >> >> I can not boot and get nothing but a blank light blue screen. I >> >> >> >> tried >> >> >> >> re-running the Startup repair program from the DVD again and it >> >> >> >> says >> >> >> >> that >> >> >> >> everything is fine. Still can not boot. In addition, from the >> >> >> >> installation >> >> >> >> DVD I can not get a command prompt that allows me to get to the >> >> >> >> C: >> >> >> >> drive >> >> >> >> on >> >> >> >> the machine. In addition, after installing SP1 all of my restore >> >> >> >> points >> >> >> >> are >> >> >> >> gone and so I can not restore either. Help would be appreciated >> >> >> >> as >> >> >> >> this >> >> >> >> is my >> >> >> >> office machine. >> >> >> >> >> >> >> >> Bruce >> >> >> >> >> >> >> >> "Rick Rogers" wrote: >> >> >> >> >> >> >> >> > Hi, >> >> >> >> > >> >> >> >> > Probably the best thing to do would be to load the Vista DVD >> >> >> >> > and >> >> >> >> > boot >> >> >> >> > from >> >> >> >> > it, then run a startup repair. The error is indicating that >> >> >> >> > there >> >> >> >> > is >> >> >> >> > a >> >> >> >> > problem with the file that Vista uses to load the operating >> >> >> >> > system. >> >> >> >> > You >> >> >> >> > won't be able to successfully access any mode until it is >> >> >> >> > repaired. >> >> >> >> > >> >> >> >> > -- >> >> >> >> > Best of Luck, >> >> >> >> > >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> > http://mvp.support.microsoft.com/ >> >> >> >> > Windows help - www.rickrogers.org >> >> >> >> > My thoughts http://rick-mvp.blogspot.com >> >> >> >> > >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx >> >> >> >> > > Hello all. I have a problem that I need help with. >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she >> >> >> >> > > relies >> >> >> >> > > on >> >> >> >> > > this >> >> >> >> > > for >> >> >> >> > > shopping etc I need to get it working (I am several hundred >> >> >> >> > > miles >> >> >> >> > > from >> >> >> >> > > her). >> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008) >> >> >> >> > > but >> >> >> >> > > upon >> >> >> >> > > restart she gets the message "Windows failed to restart - a >> >> >> >> > > recent >> >> >> >> > > hardware/software change may be the cause - File >> >> >> >> > > windows\system32\winload.exe >> >> >> >> > > "The selected file could not be loaded". >> >> >> >> > > She doesn't have a start in "normal mode" option. >> >> >> >> > > I have walked her through trying system repair/restore using >> >> >> >> > > the >> >> >> >> > > Vista >> >> >> >> > > installation Cd, but after trying to restore she gets the >> >> >> >> > > message; >> >> >> >> > > "system >> >> >> >> > > restore failed due to an unspecified error; >> >> >> >> > > >> >> >> >> > > "cannot create a file when that file already exists" >> >> >> >> > > (0x800700b7) >> >> >> >> > > >> >> >> >> > > We have tried 3 different restore points with the same >> >> >> >> > > result. >> >> >> >> > > Can anyone help on this? >> >> >> >> > > >> >> >> >> > >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >>
My System Specs

03-24-2008	#14 (permalink)
Bruce n/a posts	Re: Windows failed to start Rick, Yes, it does load. However all of my restore points were removed by the SP1 installation so there are none to use and thus my only option is to exit. Got to love the Catch 22. Bruce "Rick Rogers" wrote: Quote: > Hi Bruce, > > Actually, I had meant through Task Manager, but first see if you can load > rstrui.exe from the command line. > > -- > Best of Luck, > > Rick Rogers, aka "Nutcase" - Microsoft MVP > http://mvp.support.microsoft.com/ > Windows help - www.rickrogers.org > My thoughts http://rick-mvp.blogspot.com > > "Bruce" <Bruce@xxxxxx> wrote in message > news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx Quote: > > Rick, > > No I can not load eventvwr.msc using the cmd prompt via the boot disk and > > of > > course can do nothing in Vista except change my logon password, switch > > users > > (though there is only one), and log off. > > Bruce > > > > "Rick Rogers" wrote: > > Quote: > >> Can you load the event viewer? eventvwr.msc > >> > >> -- > >> Best of Luck, > >> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> http://mvp.support.microsoft.com/ > >> Windows help - www.rickrogers.org > >> My thoughts http://rick-mvp.blogspot.com > >> > >> "Bruce" <Bruce@xxxxxx> wrote in message > >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx > >> > Rick, > >> > Thank you for the best laugh I have had since this situation started. > >> > Not > >> > realizing that there are a multitude of blue screens my first thought > >> > was > >> > it > >> > was between a Caribbean and a Kingfisher Blue LOL. > >> > The right "arrow \| enter" does not do anything so I am guessing it is > >> > not > >> > a > >> > secure deskstop blue screen. Additional input most welcome. > >> > Thanks, > >> > Bruce > >> > > >> > "Rick Rogers" wrote: > >> > > >> >> Hi, > >> >> > >> >> What sort of blue screen? The secure desktop one or a stop error? For > >> >> the > >> >> secure desktop, just push the right arrow once and hit <enter>. > >> >> > >> >> -- > >> >> Best of Luck, > >> >> > >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> http://mvp.support.microsoft.com/ > >> >> Windows help - www.rickrogers.org > >> >> My thoughts http://rick-mvp.blogspot.com > >> >> > >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx > >> >> > Rick, > >> >> > Thank you for the quick response. Unfortunately for me Task Manager > >> >> > will > >> >> > not > >> >> > open, I get another blue screen when I try to open the Task Manager. > >> >> > The > >> >> > only > >> >> > windows that work is the one to change password, etc. > >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe > >> >> > containing > >> >> > install disk I downloaded. Is there any way to access regedit from > >> >> > the > >> >> > cmd > >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line > >> >> > work. > >> >> > Thanks. > >> >> > Bruce > >> >> > > >> >> > "Rick Rogers" wrote: > >> >> > > >> >> >> Hi Bruce, > >> >> >> > >> >> >> This should help: > >> >> >> > >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications > >> >> >> tab, > >> >> >> click > >> >> >> 'new task'. Type regedit and click ok, the continue at the prompt. > >> >> >> > >> >> >> Expand the keys in the left pane by clicking the triangles at left > >> >> >> to > >> >> >> reach > >> >> >> this key: > >> >> >> > >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> >> >> NT\CurrentVersion\Winlogon > >> >> >> > >> >> >> Click on this key and locate the 'shell' string in the right pane. > >> >> >> Double > >> >> >> click it, replace the contents with just > >> >> >> > >> >> >> explorer.exe > >> >> >> > >> >> >> Click ok, then close the registry editor and reboot the machine. > >> >> >> > >> >> >> -- > >> >> >> Best of Luck, > >> >> >> > >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> http://mvp.support.microsoft.com/ > >> >> >> Windows help - www.rickrogers.org > >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> > >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx > >> >> >> > Rick, > >> >> >> > I have now determined that Vista has loaded but it will not > >> >> >> > display > >> >> >> > the > >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to > >> >> >> > change > >> >> >> > password (this function works) Log off or shutdown or reboot (all > >> >> >> > of > >> >> >> > these > >> >> >> > work) but desktop will not display and task manager button just > >> >> >> > gives a > >> >> >> > blank > >> >> >> > blue screen like the missing desktop screen. How do I fix this > >> >> >> > problem. > >> >> >> > Bruce > >> >> >> > > >> >> >> > "Bruce" wrote: > >> >> >> > > >> >> >> >> Rick, > >> >> >> >> I have had the same problem upon trying to boot my machine. I > >> >> >> >> tried > >> >> >> >> the > >> >> >> >> installation DVD and ran Startup repair. The program said it was > >> >> >> >> repaired > >> >> >> >> but > >> >> >> >> I can not boot and get nothing but a blank light blue screen. I > >> >> >> >> tried > >> >> >> >> re-running the Startup repair program from the DVD again and it > >> >> >> >> says > >> >> >> >> that > >> >> >> >> everything is fine. Still can not boot. In addition, from the > >> >> >> >> installation > >> >> >> >> DVD I can not get a command prompt that allows me to get to the > >> >> >> >> C: > >> >> >> >> drive > >> >> >> >> on > >> >> >> >> the machine. In addition, after installing SP1 all of my restore > >> >> >> >> points > >> >> >> >> are > >> >> >> >> gone and so I can not restore either. Help would be appreciated > >> >> >> >> as > >> >> >> >> this > >> >> >> >> is my > >> >> >> >> office machine. > >> >> >> >> > >> >> >> >> Bruce > >> >> >> >> > >> >> >> >> "Rick Rogers" wrote: > >> >> >> >> > >> >> >> >> > Hi, > >> >> >> >> > > >> >> >> >> > Probably the best thing to do would be to load the Vista DVD > >> >> >> >> > and > >> >> >> >> > boot > >> >> >> >> > from > >> >> >> >> > it, then run a startup repair. The error is indicating that > >> >> >> >> > there > >> >> >> >> > is > >> >> >> >> > a > >> >> >> >> > problem with the file that Vista uses to load the operating > >> >> >> >> > system. > >> >> >> >> > You > >> >> >> >> > won't be able to successfully access any mode until it is > >> >> >> >> > repaired. > >> >> >> >> > > >> >> >> >> > -- > >> >> >> >> > Best of Luck, > >> >> >> >> > > >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> > http://mvp.support.microsoft.com/ > >> >> >> >> > Windows help - www.rickrogers.org > >> >> >> >> > My thoughts http://rick-mvp.blogspot.com > >> >> >> >> > > >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message > >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx > >> >> >> >> > > Hello all. I have a problem that I need help with. > >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she > >> >> >> >> > > relies > >> >> >> >> > > on > >> >> >> >> > > this > >> >> >> >> > > for > >> >> >> >> > > shopping etc I need to get it working (I am several hundred > >> >> >> >> > > miles > >> >> >> >> > > from > >> >> >> >> > > her). > >> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008) > >> >> >> >> > > but > >> >> >> >> > > upon > >> >> >> >> > > restart she gets the message "Windows failed to restart - a > >> >> >> >> > > recent > >> >> >> >> > > hardware/software change may be the cause - File > >> >> >> >> > > windows\system32\winload.exe > >> >> >> >> > > "The selected file could not be loaded". > >> >> >> >> > > She doesn't have a start in "normal mode" option. > >> >> >> >> > > I have walked her through trying system repair/restore using > >> >> >> >> > > the > >> >> >> >> > > Vista > >> >> >> >> > > installation Cd, but after trying to restore she gets the > >> >> >> >> > > message; > >> >> >> >> > > "system > >> >> >> >> > > restore failed due to an unspecified error; > >> >> >> >> > > > >> >> >> >> > > "cannot create a file when that file already exists" > >> >> >> >> > > (0x800700b7) > >> >> >> >> > > > >> >> >> >> > > We have tried 3 different restore points with the same > >> >> >> >> > > result. > >> >> >> >> > > Can anyone help on this? > >> >> >> >> > > > >> >> >> >> > > >> >> >> >> > > >> >> >> > >> >> >> > >> >> > >> >> > >> > >> > >
My System Specs

03-24-2008	#15 (permalink)
Bruce n/a posts	Re: Windows failed to start Rick, I can not reach Task Manager, it blue screens on me. Can run nothing in Vista. Bruce "Rick Rogers" wrote: Quote: > Hi Bruce, > > Actually, I had meant through Task Manager, but first see if you can load > rstrui.exe from the command line. > > -- > Best of Luck, > > Rick Rogers, aka "Nutcase" - Microsoft MVP > http://mvp.support.microsoft.com/ > Windows help - www.rickrogers.org > My thoughts http://rick-mvp.blogspot.com > > "Bruce" <Bruce@xxxxxx> wrote in message > news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx Quote: > > Rick, > > No I can not load eventvwr.msc using the cmd prompt via the boot disk and > > of > > course can do nothing in Vista except change my logon password, switch > > users > > (though there is only one), and log off. > > Bruce > > > > "Rick Rogers" wrote: > > Quote: > >> Can you load the event viewer? eventvwr.msc > >> > >> -- > >> Best of Luck, > >> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> http://mvp.support.microsoft.com/ > >> Windows help - www.rickrogers.org > >> My thoughts http://rick-mvp.blogspot.com > >> > >> "Bruce" <Bruce@xxxxxx> wrote in message > >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx > >> > Rick, > >> > Thank you for the best laugh I have had since this situation started. > >> > Not > >> > realizing that there are a multitude of blue screens my first thought > >> > was > >> > it > >> > was between a Caribbean and a Kingfisher Blue LOL. > >> > The right "arrow \| enter" does not do anything so I am guessing it is > >> > not > >> > a > >> > secure deskstop blue screen. Additional input most welcome. > >> > Thanks, > >> > Bruce > >> > > >> > "Rick Rogers" wrote: > >> > > >> >> Hi, > >> >> > >> >> What sort of blue screen? The secure desktop one or a stop error? For > >> >> the > >> >> secure desktop, just push the right arrow once and hit <enter>. > >> >> > >> >> -- > >> >> Best of Luck, > >> >> > >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> http://mvp.support.microsoft.com/ > >> >> Windows help - www.rickrogers.org > >> >> My thoughts http://rick-mvp.blogspot.com > >> >> > >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx > >> >> > Rick, > >> >> > Thank you for the quick response. Unfortunately for me Task Manager > >> >> > will > >> >> > not > >> >> > open, I get another blue screen when I try to open the Task Manager. > >> >> > The > >> >> > only > >> >> > windows that work is the one to change password, etc. > >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe > >> >> > containing > >> >> > install disk I downloaded. Is there any way to access regedit from > >> >> > the > >> >> > cmd > >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd line > >> >> > work. > >> >> > Thanks. > >> >> > Bruce > >> >> > > >> >> > "Rick Rogers" wrote: > >> >> > > >> >> >> Hi Bruce, > >> >> >> > >> >> >> This should help: > >> >> >> > >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications > >> >> >> tab, > >> >> >> click > >> >> >> 'new task'. Type regedit and click ok, the continue at the prompt. > >> >> >> > >> >> >> Expand the keys in the left pane by clicking the triangles at left > >> >> >> to > >> >> >> reach > >> >> >> this key: > >> >> >> > >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> >> >> NT\CurrentVersion\Winlogon > >> >> >> > >> >> >> Click on this key and locate the 'shell' string in the right pane. > >> >> >> Double > >> >> >> click it, replace the contents with just > >> >> >> > >> >> >> explorer.exe > >> >> >> > >> >> >> Click ok, then close the registry editor and reboot the machine. > >> >> >> > >> >> >> -- > >> >> >> Best of Luck, > >> >> >> > >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> http://mvp.support.microsoft.com/ > >> >> >> Windows help - www.rickrogers.org > >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> > >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx > >> >> >> > Rick, > >> >> >> > I have now determined that Vista has loaded but it will not > >> >> >> > display > >> >> >> > the > >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to > >> >> >> > change > >> >> >> > password (this function works) Log off or shutdown or reboot (all > >> >> >> > of > >> >> >> > these > >> >> >> > work) but desktop will not display and task manager button just > >> >> >> > gives a > >> >> >> > blank > >> >> >> > blue screen like the missing desktop screen. How do I fix this > >> >> >> > problem. > >> >> >> > Bruce > >> >> >> > > >> >> >> > "Bruce" wrote: > >> >> >> > > >> >> >> >> Rick, > >> >> >> >> I have had the same problem upon trying to boot my machine. I > >> >> >> >> tried > >> >> >> >> the > >> >> >> >> installation DVD and ran Startup repair. The program said it was > >> >> >> >> repaired > >> >> >> >> but > >> >> >> >> I can not boot and get nothing but a blank light blue screen. I > >> >> >> >> tried > >> >> >> >> re-running the Startup repair program from the DVD again and it > >> >> >> >> says > >> >> >> >> that > >> >> >> >> everything is fine. Still can not boot. In addition, from the > >> >> >> >> installation > >> >> >> >> DVD I can not get a command prompt that allows me to get to the > >> >> >> >> C: > >> >> >> >> drive > >> >> >> >> on > >> >> >> >> the machine. In addition, after installing SP1 all of my restore > >> >> >> >> points > >> >> >> >> are > >> >> >> >> gone and so I can not restore either. Help would be appreciated > >> >> >> >> as > >> >> >> >> this > >> >> >> >> is my > >> >> >> >> office machine. > >> >> >> >> > >> >> >> >> Bruce > >> >> >> >> > >> >> >> >> "Rick Rogers" wrote: > >> >> >> >> > >> >> >> >> > Hi, > >> >> >> >> > > >> >> >> >> > Probably the best thing to do would be to load the Vista DVD > >> >> >> >> > and > >> >> >> >> > boot > >> >> >> >> > from > >> >> >> >> > it, then run a startup repair. The error is indicating that > >> >> >> >> > there > >> >> >> >> > is > >> >> >> >> > a > >> >> >> >> > problem with the file that Vista uses to load the operating > >> >> >> >> > system. > >> >> >> >> > You > >> >> >> >> > won't be able to successfully access any mode until it is > >> >> >> >> > repaired. > >> >> >> >> > > >> >> >> >> > -- > >> >> >> >> > Best of Luck, > >> >> >> >> > > >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> > http://mvp.support.microsoft.com/ > >> >> >> >> > Windows help - www.rickrogers.org > >> >> >> >> > My thoughts http://rick-mvp.blogspot.com > >> >> >> >> > > >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message > >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx > >> >> >> >> > > Hello all. I have a problem that I need help with. > >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she > >> >> >> >> > > relies > >> >> >> >> > > on > >> >> >> >> > > this > >> >> >> >> > > for > >> >> >> >> > > shopping etc I need to get it working (I am several hundred > >> >> >> >> > > miles > >> >> >> >> > > from > >> >> >> >> > > her). > >> >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008) > >> >> >> >> > > but > >> >> >> >> > > upon > >> >> >> >> > > restart she gets the message "Windows failed to restart - a > >> >> >> >> > > recent > >> >> >> >> > > hardware/software change may be the cause - File > >> >> >> >> > > windows\system32\winload.exe > >> >> >> >> > > "The selected file could not be loaded". > >> >> >> >> > > She doesn't have a start in "normal mode" option. > >> >> >> >> > > I have walked her through trying system repair/restore using > >> >> >> >> > > the > >> >> >> >> > > Vista > >> >> >> >> > > installation Cd, but after trying to restore she gets the > >> >> >> >> > > message; > >> >> >> >> > > "system > >> >> >> >> > > restore failed due to an unspecified error; > >> >> >> >> > > > >> >> >> >> > > "cannot create a file when that file already exists" > >> >> >> >> > > (0x800700b7) > >> >> >> >> > > > >> >> >> >> > > We have tried 3 different restore points with the same > >> >> >> >> > > result. > >> >> >> >> > > Can anyone help on this? > >> >> >> >> > > > >> >> >> >> > > >> >> >> >> > > >> >> >> > >> >> >> > >> >> > >> >> > >> > >> > >
My System Specs

03-24-2008	#16 (permalink)
Bob n/a posts	Re: Windows failed to start Run it from an Admin Command prompt, if no joy, Start your PC in Safe Mode and run sfc /scannow from there. ------- Report back, please [When responding to posts, please include the post(s) you are replying to so that others may learn and benefit from the issue] [How to ask a question] http://support.microsoft.com/kb/555375 "Bruce" <Bruce@xxxxxx> wrote in message news:355F7130-4E41-4F05-8B62-F8BA2DA444BD@xxxxxx Quote: > Bob, > Thank you for your reply. I ran sfc /scannow from both the boot disk and > after cd to the C: drive where my Vista files are installed. Both from > within > the boot disk repair computer console. The result was exactly the same in > both instances. "beginning system scan. This process will take some time. > Windows Resource Protection could not perform the requested operation." > Some additional ideas would be most appreciated. Thanks. > Bruce > > "Bob" wrote: > Quote: >> Run sfc /scannow. >> http://support.microsoft.com/kb/929833 >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx Quote: >> > Rick, >> > Thank you for the quick response. Unfortunately for me Task Manager >> > will >> > not >> > open, I get another blue screen when I try to open the Task Manager. >> > The >> > only >> > windows that work is the one to change password, etc. >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe >> > containing >> > install disk I downloaded. Is there any way to access regedit from the >> > cmd >> > prompt? I haven't used DOS in years so I am very rusty on cmd line >> > work. >> > Thanks. >> > Bruce >> > >> > "Rick Rogers" wrote: >> > >> >> Hi Bruce, >> >> >> >> This should help: >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications tab, >> >> click >> >> 'new task'. Type regedit and click ok, the continue at the prompt. >> >> >> >> Expand the keys in the left pane by clicking the triangles at left to >> >> reach >> >> this key: >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> >> NT\CurrentVersion\Winlogon >> >> >> >> Click on this key and locate the 'shell' string in the right pane. >> >> Double >> >> click it, replace the contents with just >> >> >> >> explorer.exe >> >> >> >> Click ok, then close the registry editor and reboot the machine. >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx >> >> > Rick, >> >> > I have now determined that Vista has loaded but it will not display >> >> > the >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me to >> >> > change >> >> > password (this function works) Log off or shutdown or reboot (all of >> >> > these >> >> > work) but desktop will not display and task manager button just >> >> > gives a >> >> > blank >> >> > blue screen like the missing desktop screen. How do I fix this >> >> > problem. >> >> > Bruce >> >> > >> >> > "Bruce" wrote: >> >> > >> >> >> Rick, >> >> >> I have had the same problem upon trying to boot my machine. I tried >> >> >> the >> >> >> installation DVD and ran Startup repair. The program said it was >> >> >> repaired >> >> >> but >> >> >> I can not boot and get nothing but a blank light blue screen. I >> >> >> tried >> >> >> re-running the Startup repair program from the DVD again and it >> >> >> says >> >> >> that >> >> >> everything is fine. Still can not boot. In addition, from the >> >> >> installation >> >> >> DVD I can not get a command prompt that allows me to get to the C: >> >> >> drive >> >> >> on >> >> >> the machine. In addition, after installing SP1 all of my restore >> >> >> points >> >> >> are >> >> >> gone and so I can not restore either. Help would be appreciated as >> >> >> this >> >> >> is my >> >> >> office machine. >> >> >> >> >> >> Bruce >> >> >> >> >> >> "Rick Rogers" wrote: >> >> >> >> >> >> > Hi, >> >> >> > >> >> >> > Probably the best thing to do would be to load the Vista DVD and >> >> >> > boot >> >> >> > from >> >> >> > it, then run a startup repair. The error is indicating that there >> >> >> > is >> >> >> > a >> >> >> > problem with the file that Vista uses to load the operating >> >> >> > system. >> >> >> > You >> >> >> > won't be able to successfully access any mode until it is >> >> >> > repaired. >> >> >> > >> >> >> > -- >> >> >> > Best of Luck, >> >> >> > >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> > http://mvp.support.microsoft.com/ >> >> >> > Windows help - www.rickrogers.org >> >> >> > My thoughts http://rick-mvp.blogspot.com >> >> >> > >> >> >> > "Ole" <Ole@xxxxxx> wrote in message >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx >> >> >> > > Hello all. I have a problem that I need help with. >> >> >> > > My elderly Mother's Vista PC isn't working, and as she relies >> >> >> > > on >> >> >> > > this >> >> >> > > for >> >> >> > > shopping etc I need to get it working (I am several hundred >> >> >> > > miles >> >> >> > > from >> >> >> > > her). >> >> >> > > The PC tried to install the latest Vista updates (20/2/2008) >> >> >> > > but >> >> >> > > upon >> >> >> > > restart she gets the message "Windows failed to restart - a >> >> >> > > recent >> >> >> > > hardware/software change may be the cause - File >> >> >> > > windows\system32\winload.exe >> >> >> > > "The selected file could not be loaded". >> >> >> > > She doesn't have a start in "normal mode" option. >> >> >> > > I have walked her through trying system repair/restore using >> >> >> > > the >> >> >> > > Vista >> >> >> > > installation Cd, but after trying to restore she gets the >> >> >> > > message; >> >> >> > > "system >> >> >> > > restore failed due to an unspecified error; >> >> >> > > >> >> >> > > "cannot create a file when that file already exists" >> >> >> > > (0x800700b7) >> >> >> > > >> >> >> > > We have tried 3 different restore points with the same result. >> >> >> > > Can anyone help on this? >> >> >> > > >> >> >> > >> >> >> > >> >> >> >> >> >>
My System Specs

03-25-2008	#17 (permalink)
Rick Rogers n/a posts	Re: Windows failed to start Hi Bruce, See if you can run appwiz.cpl and then uninstall SP1 through the Programs and Features/View installed updates section. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Bruce" <Bruce@xxxxxx> wrote in message news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx Quote: > Rick, > Yes, it does load. However all of my restore points were removed by the > SP1 > installation so there are none to use and thus my only option is to exit. > Got > to love the Catch 22. > Bruce > > "Rick Rogers" wrote: > Quote: >> Hi Bruce, >> >> Actually, I had meant through Task Manager, but first see if you can load >> rstrui.exe from the command line. >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Windows help - www.rickrogers.org >> My thoughts http://rick-mvp.blogspot.com >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx Quote: >> > Rick, >> > No I can not load eventvwr.msc using the cmd prompt via the boot disk >> > and >> > of >> > course can do nothing in Vista except change my logon password, switch >> > users >> > (though there is only one), and log off. >> > Bruce >> > >> > "Rick Rogers" wrote: >> > >> >> Can you load the event viewer? eventvwr.msc >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx >> >> > Rick, >> >> > Thank you for the best laugh I have had since this situation >> >> > started. >> >> > Not >> >> > realizing that there are a multitude of blue screens my first >> >> > thought >> >> > was >> >> > it >> >> > was between a Caribbean and a Kingfisher Blue LOL. >> >> > The right "arrow \| enter" does not do anything so I am guessing it >> >> > is >> >> > not >> >> > a >> >> > secure deskstop blue screen. Additional input most welcome. >> >> > Thanks, >> >> > Bruce >> >> > >> >> > "Rick Rogers" wrote: >> >> > >> >> >> Hi, >> >> >> >> >> >> What sort of blue screen? The secure desktop one or a stop error? >> >> >> For >> >> >> the >> >> >> secure desktop, just push the right arrow once and hit <enter>. >> >> >> >> >> >> -- >> >> >> Best of Luck, >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> http://mvp.support.microsoft.com/ >> >> >> Windows help - www.rickrogers.org >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx >> >> >> > Rick, >> >> >> > Thank you for the quick response. Unfortunately for me Task >> >> >> > Manager >> >> >> > will >> >> >> > not >> >> >> > open, I get another blue screen when I try to open the Task >> >> >> > Manager. >> >> >> > The >> >> >> > only >> >> >> > windows that work is the one to change password, etc. >> >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe >> >> >> > containing >> >> >> > install disk I downloaded. Is there any way to access regedit >> >> >> > from >> >> >> > the >> >> >> > cmd >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd >> >> >> > line >> >> >> > work. >> >> >> > Thanks. >> >> >> > Bruce >> >> >> > >> >> >> > "Rick Rogers" wrote: >> >> >> > >> >> >> >> Hi Bruce, >> >> >> >> >> >> >> >> This should help: >> >> >> >> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications >> >> >> >> tab, >> >> >> >> click >> >> >> >> 'new task'. Type regedit and click ok, the continue at the >> >> >> >> prompt. >> >> >> >> >> >> >> >> Expand the keys in the left pane by clicking the triangles at >> >> >> >> left >> >> >> >> to >> >> >> >> reach >> >> >> >> this key: >> >> >> >> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> >> >> >> NT\CurrentVersion\Winlogon >> >> >> >> >> >> >> >> Click on this key and locate the 'shell' string in the right >> >> >> >> pane. >> >> >> >> Double >> >> >> >> click it, replace the contents with just >> >> >> >> >> >> >> >> explorer.exe >> >> >> >> >> >> >> >> Click ok, then close the registry editor and reboot the machine. >> >> >> >> >> >> >> >> -- >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx >> >> >> >> > Rick, >> >> >> >> > I have now determined that Vista has loaded but it will not >> >> >> >> > display >> >> >> >> > the >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me >> >> >> >> > to >> >> >> >> > change >> >> >> >> > password (this function works) Log off or shutdown or reboot >> >> >> >> > (all >> >> >> >> > of >> >> >> >> > these >> >> >> >> > work) but desktop will not display and task manager button >> >> >> >> > just >> >> >> >> > gives a >> >> >> >> > blank >> >> >> >> > blue screen like the missing desktop screen. How do I fix this >> >> >> >> > problem. >> >> >> >> > Bruce >> >> >> >> > >> >> >> >> > "Bruce" wrote: >> >> >> >> > >> >> >> >> >> Rick, >> >> >> >> >> I have had the same problem upon trying to boot my machine. I >> >> >> >> >> tried >> >> >> >> >> the >> >> >> >> >> installation DVD and ran Startup repair. The program said it >> >> >> >> >> was >> >> >> >> >> repaired >> >> >> >> >> but >> >> >> >> >> I can not boot and get nothing but a blank light blue screen. >> >> >> >> >> I >> >> >> >> >> tried >> >> >> >> >> re-running the Startup repair program from the DVD again and >> >> >> >> >> it >> >> >> >> >> says >> >> >> >> >> that >> >> >> >> >> everything is fine. Still can not boot. In addition, from the >> >> >> >> >> installation >> >> >> >> >> DVD I can not get a command prompt that allows me to get to >> >> >> >> >> the >> >> >> >> >> C: >> >> >> >> >> drive >> >> >> >> >> on >> >> >> >> >> the machine. In addition, after installing SP1 all of my >> >> >> >> >> restore >> >> >> >> >> points >> >> >> >> >> are >> >> >> >> >> gone and so I can not restore either. Help would be >> >> >> >> >> appreciated >> >> >> >> >> as >> >> >> >> >> this >> >> >> >> >> is my >> >> >> >> >> office machine. >> >> >> >> >> >> >> >> >> >> Bruce >> >> >> >> >> >> >> >> >> >> "Rick Rogers" wrote: >> >> >> >> >> >> >> >> >> >> > Hi, >> >> >> >> >> > >> >> >> >> >> > Probably the best thing to do would be to load the Vista >> >> >> >> >> > DVD >> >> >> >> >> > and >> >> >> >> >> > boot >> >> >> >> >> > from >> >> >> >> >> > it, then run a startup repair. The error is indicating that >> >> >> >> >> > there >> >> >> >> >> > is >> >> >> >> >> > a >> >> >> >> >> > problem with the file that Vista uses to load the operating >> >> >> >> >> > system. >> >> >> >> >> > You >> >> >> >> >> > won't be able to successfully access any mode until it is >> >> >> >> >> > repaired. >> >> >> >> >> > >> >> >> >> >> > -- >> >> >> >> >> > Best of Luck, >> >> >> >> >> > >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> > http://mvp.support.microsoft.com/ >> >> >> >> >> > Windows help - www.rickrogers.org >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> > >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx >> >> >> >> >> > > Hello all. I have a problem that I need help with. >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she >> >> >> >> >> > > relies >> >> >> >> >> > > on >> >> >> >> >> > > this >> >> >> >> >> > > for >> >> >> >> >> > > shopping etc I need to get it working (I am several >> >> >> >> >> > > hundred >> >> >> >> >> > > miles >> >> >> >> >> > > from >> >> >> >> >> > > her). >> >> >> >> >> > > The PC tried to install the latest Vista updates >> >> >> >> >> > > (20/2/2008) >> >> >> >> >> > > but >> >> >> >> >> > > upon >> >> >> >> >> > > restart she gets the message "Windows failed to restart - >> >> >> >> >> > > a >> >> >> >> >> > > recent >> >> >> >> >> > > hardware/software change may be the cause - File >> >> >> >> >> > > windows\system32\winload.exe >> >> >> >> >> > > "The selected file could not be loaded". >> >> >> >> >> > > She doesn't have a start in "normal mode" option. >> >> >> >> >> > > I have walked her through trying system repair/restore >> >> >> >> >> > > using >> >> >> >> >> > > the >> >> >> >> >> > > Vista >> >> >> >> >> > > installation Cd, but after trying to restore she gets the >> >> >> >> >> > > message; >> >> >> >> >> > > "system >> >> >> >> >> > > restore failed due to an unspecified error; >> >> >> >> >> > > >> >> >> >> >> > > "cannot create a file when that file already exists" >> >> >> >> >> > > (0x800700b7) >> >> >> >> >> > > >> >> >> >> >> > > We have tried 3 different restore points with the same >> >> >> >> >> > > result. >> >> >> >> >> > > Can anyone help on this? >> >> >> >> >> > > >> >> >> >> >> > >> >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
My System Specs

03-25-2008	#18 (permalink)
Bruce n/a posts	Re: Windows failed to start Rick, Because I can not get to the task manager I can not run any of the task manager programs. Bruce "Rick Rogers" wrote: Quote: > Hi Bruce, > > See if you can run appwiz.cpl and then uninstall SP1 through the Programs > and Features/View installed updates section. > > -- > Best of Luck, > > Rick Rogers, aka "Nutcase" - Microsoft MVP > http://mvp.support.microsoft.com/ > Windows help - www.rickrogers.org > My thoughts http://rick-mvp.blogspot.com > > "Bruce" <Bruce@xxxxxx> wrote in message > news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx Quote: > > Rick, > > Yes, it does load. However all of my restore points were removed by the > > SP1 > > installation so there are none to use and thus my only option is to exit. > > Got > > to love the Catch 22. > > Bruce > > > > "Rick Rogers" wrote: > > Quote: > >> Hi Bruce, > >> > >> Actually, I had meant through Task Manager, but first see if you can load > >> rstrui.exe from the command line. > >> > >> -- > >> Best of Luck, > >> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> http://mvp.support.microsoft.com/ > >> Windows help - www.rickrogers.org > >> My thoughts http://rick-mvp.blogspot.com > >> > >> "Bruce" <Bruce@xxxxxx> wrote in message > >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx > >> > Rick, > >> > No I can not load eventvwr.msc using the cmd prompt via the boot disk > >> > and > >> > of > >> > course can do nothing in Vista except change my logon password, switch > >> > users > >> > (though there is only one), and log off. > >> > Bruce > >> > > >> > "Rick Rogers" wrote: > >> > > >> >> Can you load the event viewer? eventvwr.msc > >> >> > >> >> -- > >> >> Best of Luck, > >> >> > >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> http://mvp.support.microsoft.com/ > >> >> Windows help - www.rickrogers.org > >> >> My thoughts http://rick-mvp.blogspot.com > >> >> > >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx > >> >> > Rick, > >> >> > Thank you for the best laugh I have had since this situation > >> >> > started. > >> >> > Not > >> >> > realizing that there are a multitude of blue screens my first > >> >> > thought > >> >> > was > >> >> > it > >> >> > was between a Caribbean and a Kingfisher Blue LOL. > >> >> > The right "arrow \| enter" does not do anything so I am guessing it > >> >> > is > >> >> > not > >> >> > a > >> >> > secure deskstop blue screen. Additional input most welcome. > >> >> > Thanks, > >> >> > Bruce > >> >> > > >> >> > "Rick Rogers" wrote: > >> >> > > >> >> >> Hi, > >> >> >> > >> >> >> What sort of blue screen? The secure desktop one or a stop error? > >> >> >> For > >> >> >> the > >> >> >> secure desktop, just push the right arrow once and hit <enter>. > >> >> >> > >> >> >> -- > >> >> >> Best of Luck, > >> >> >> > >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> http://mvp.support.microsoft.com/ > >> >> >> Windows help - www.rickrogers.org > >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> > >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx > >> >> >> > Rick, > >> >> >> > Thank you for the quick response. Unfortunately for me Task > >> >> >> > Manager > >> >> >> > will > >> >> >> > not > >> >> >> > open, I get another blue screen when I try to open the Task > >> >> >> > Manager. > >> >> >> > The > >> >> >> > only > >> >> >> > windows that work is the one to change password, etc. > >> >> >> > I can get to the C: drive from the cmd prompt on the Bootrec.exe > >> >> >> > containing > >> >> >> > install disk I downloaded. Is there any way to access regedit > >> >> >> > from > >> >> >> > the > >> >> >> > cmd > >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd > >> >> >> > line > >> >> >> > work. > >> >> >> > Thanks. > >> >> >> > Bruce > >> >> >> > > >> >> >> > "Rick Rogers" wrote: > >> >> >> > > >> >> >> >> Hi Bruce, > >> >> >> >> > >> >> >> >> This should help: > >> >> >> >> > >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the applications > >> >> >> >> tab, > >> >> >> >> click > >> >> >> >> 'new task'. Type regedit and click ok, the continue at the > >> >> >> >> prompt. > >> >> >> >> > >> >> >> >> Expand the keys in the left pane by clicking the triangles at > >> >> >> >> left > >> >> >> >> to > >> >> >> >> reach > >> >> >> >> this key: > >> >> >> >> > >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> >> >> >> NT\CurrentVersion\Winlogon > >> >> >> >> > >> >> >> >> Click on this key and locate the 'shell' string in the right > >> >> >> >> pane. > >> >> >> >> Double > >> >> >> >> click it, replace the contents with just > >> >> >> >> > >> >> >> >> explorer.exe > >> >> >> >> > >> >> >> >> Click ok, then close the registry editor and reboot the machine. > >> >> >> >> > >> >> >> >> -- > >> >> >> >> Best of Luck, > >> >> >> >> > >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> http://mvp.support.microsoft.com/ > >> >> >> >> Windows help - www.rickrogers.org > >> >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> >> > >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx > >> >> >> >> > Rick, > >> >> >> >> > I have now determined that Vista has loaded but it will not > >> >> >> >> > display > >> >> >> >> > the > >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows me > >> >> >> >> > to > >> >> >> >> > change > >> >> >> >> > password (this function works) Log off or shutdown or reboot > >> >> >> >> > (all > >> >> >> >> > of > >> >> >> >> > these > >> >> >> >> > work) but desktop will not display and task manager button > >> >> >> >> > just > >> >> >> >> > gives a > >> >> >> >> > blank > >> >> >> >> > blue screen like the missing desktop screen. How do I fix this > >> >> >> >> > problem. > >> >> >> >> > Bruce > >> >> >> >> > > >> >> >> >> > "Bruce" wrote: > >> >> >> >> > > >> >> >> >> >> Rick, > >> >> >> >> >> I have had the same problem upon trying to boot my machine. I > >> >> >> >> >> tried > >> >> >> >> >> the > >> >> >> >> >> installation DVD and ran Startup repair. The program said it > >> >> >> >> >> was > >> >> >> >> >> repaired > >> >> >> >> >> but > >> >> >> >> >> I can not boot and get nothing but a blank light blue screen. > >> >> >> >> >> I > >> >> >> >> >> tried > >> >> >> >> >> re-running the Startup repair program from the DVD again and > >> >> >> >> >> it > >> >> >> >> >> says > >> >> >> >> >> that > >> >> >> >> >> everything is fine. Still can not boot. In addition, from the > >> >> >> >> >> installation > >> >> >> >> >> DVD I can not get a command prompt that allows me to get to > >> >> >> >> >> the > >> >> >> >> >> C: > >> >> >> >> >> drive > >> >> >> >> >> on > >> >> >> >> >> the machine. In addition, after installing SP1 all of my > >> >> >> >> >> restore > >> >> >> >> >> points > >> >> >> >> >> are > >> >> >> >> >> gone and so I can not restore either. Help would be > >> >> >> >> >> appreciated > >> >> >> >> >> as > >> >> >> >> >> this > >> >> >> >> >> is my > >> >> >> >> >> office machine. > >> >> >> >> >> > >> >> >> >> >> Bruce > >> >> >> >> >> > >> >> >> >> >> "Rick Rogers" wrote: > >> >> >> >> >> > >> >> >> >> >> > Hi, > >> >> >> >> >> > > >> >> >> >> >> > Probably the best thing to do would be to load the Vista > >> >> >> >> >> > DVD > >> >> >> >> >> > and > >> >> >> >> >> > boot > >> >> >> >> >> > from > >> >> >> >> >> > it, then run a startup repair. The error is indicating that > >> >> >> >> >> > there > >> >> >> >> >> > is > >> >> >> >> >> > a > >> >> >> >> >> > problem with the file that Vista uses to load the operating > >> >> >> >> >> > system. > >> >> >> >> >> > You > >> >> >> >> >> > won't be able to successfully access any mode until it is > >> >> >> >> >> > repaired. > >> >> >> >> >> > > >> >> >> >> >> > -- > >> >> >> >> >> > Best of Luck, > >> >> >> >> >> > > >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> >> > http://mvp.support.microsoft.com/ > >> >> >> >> >> > Windows help - www.rickrogers.org > >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com > >> >> >> >> >> > > >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message > >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx > >> >> >> >> >> > > Hello all. I have a problem that I need help with. > >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she > >> >> >> >> >> > > relies > >> >> >> >> >> > > on > >> >> >> >> >> > > this > >> >> >> >> >> > > for > >> >> >> >> >> > > shopping etc I need to get it working (I am several > >> >> >> >> >> > > hundred > >> >> >> >> >> > > miles > >> >> >> >> >> > > from > >> >> >> >> >> > > her). > >> >> >> >> >> > > The PC tried to install the latest Vista updates > >> >> >> >> >> > > (20/2/2008) > >> >> >> >> >> > > but > >> >> >> >> >> > > upon > >> >> >> >> >> > > restart she gets the message "Windows failed to restart - > >> >> >> >> >> > > a > >> >> >> >> >> > > recent > >> >> >> >> >> > > hardware/software change may be the cause - File > >> >> >> >> >> > > windows\system32\winload.exe > >> >> >> >> >> > > "The selected file could not be loaded". > >> >> >> >> >> > > She doesn't have a start in "normal mode" option. > >> >> >> >> >> > > I have walked her through trying system repair/restore > >> >> >> >> >> > > using > >> >> >> >> >> > > the > >> >> >> >> >> > > Vista > >> >> >> >> >> > > installation Cd, but after trying to restore she gets the > >> >> >> >> >> > > message; > >> >> >> >> >> > > "system > >> >> >> >> >> > > restore failed due to an unspecified error; > >> >> >> >> >> > > > >> >> >> >> >> > > "cannot create a file when that file already exists" > >> >> >> >> >> > > (0x800700b7) > >> >> >> >> >> > > > >> >> >> >> >> > > We have tried 3 different restore points with the same > >> >> >> >> >> > > result. > >> >> >> >> >> > > Can anyone help on this? > >> >> >> >> >> > > > >> >> >> >> >> > > >> >> >> >> >> > > >> >> >> >> > >> >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> > >> > >
My System Specs

03-25-2008	#19 (permalink)
Bob n/a posts	Re: Windows failed to start Have you tried Winkey+R? ------- Report back, please [When responding to posts, please include the post(s) you are replying to so that others may learn and benefit from the issue] [How to ask a question] http://support.microsoft.com/kb/555375 "Bruce" <Bruce@xxxxxx> wrote in message news:9ED6297C-0834-402F-B06D-00A5344F0330@xxxxxx Quote: > Rick, > Because I can not get to the task manager I can not run any of the task > manager programs. > Bruce > > "Rick Rogers" wrote: > Quote: >> Hi Bruce, >> >> See if you can run appwiz.cpl and then uninstall SP1 through the Programs >> and Features/View installed updates section. >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Windows help - www.rickrogers.org >> My thoughts http://rick-mvp.blogspot.com >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx Quote: >> > Rick, >> > Yes, it does load. However all of my restore points were removed by the >> > SP1 >> > installation so there are none to use and thus my only option is to >> > exit. >> > Got >> > to love the Catch 22. >> > Bruce >> > >> > "Rick Rogers" wrote: >> > >> >> Hi Bruce, >> >> >> >> Actually, I had meant through Task Manager, but first see if you can >> >> load >> >> rstrui.exe from the command line. >> >> >> >> -- >> >> Best of Luck, >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> http://mvp.support.microsoft.com/ >> >> Windows help - www.rickrogers.org >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx >> >> > Rick, >> >> > No I can not load eventvwr.msc using the cmd prompt via the boot >> >> > disk >> >> > and >> >> > of >> >> > course can do nothing in Vista except change my logon password, >> >> > switch >> >> > users >> >> > (though there is only one), and log off. >> >> > Bruce >> >> > >> >> > "Rick Rogers" wrote: >> >> > >> >> >> Can you load the event viewer? eventvwr.msc >> >> >> >> >> >> -- >> >> >> Best of Luck, >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> http://mvp.support.microsoft.com/ >> >> >> Windows help - www.rickrogers.org >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx >> >> >> > Rick, >> >> >> > Thank you for the best laugh I have had since this situation >> >> >> > started. >> >> >> > Not >> >> >> > realizing that there are a multitude of blue screens my first >> >> >> > thought >> >> >> > was >> >> >> > it >> >> >> > was between a Caribbean and a Kingfisher Blue LOL. >> >> >> > The right "arrow \| enter" does not do anything so I am guessing >> >> >> > it >> >> >> > is >> >> >> > not >> >> >> > a >> >> >> > secure deskstop blue screen. Additional input most welcome. >> >> >> > Thanks, >> >> >> > Bruce >> >> >> > >> >> >> > "Rick Rogers" wrote: >> >> >> > >> >> >> >> Hi, >> >> >> >> >> >> >> >> What sort of blue screen? The secure desktop one or a stop >> >> >> >> error? >> >> >> >> For >> >> >> >> the >> >> >> >> secure desktop, just push the right arrow once and hit <enter>. >> >> >> >> >> >> >> >> -- >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx >> >> >> >> > Rick, >> >> >> >> > Thank you for the quick response. Unfortunately for me Task >> >> >> >> > Manager >> >> >> >> > will >> >> >> >> > not >> >> >> >> > open, I get another blue screen when I try to open the Task >> >> >> >> > Manager. >> >> >> >> > The >> >> >> >> > only >> >> >> >> > windows that work is the one to change password, etc. >> >> >> >> > I can get to the C: drive from the cmd prompt on the >> >> >> >> > Bootrec.exe >> >> >> >> > containing >> >> >> >> > install disk I downloaded. Is there any way to access regedit >> >> >> >> > from >> >> >> >> > the >> >> >> >> > cmd >> >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd >> >> >> >> > line >> >> >> >> > work. >> >> >> >> > Thanks. >> >> >> >> > Bruce >> >> >> >> > >> >> >> >> > "Rick Rogers" wrote: >> >> >> >> > >> >> >> >> >> Hi Bruce, >> >> >> >> >> >> >> >> >> >> This should help: >> >> >> >> >> >> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the >> >> >> >> >> applications >> >> >> >> >> tab, >> >> >> >> >> click >> >> >> >> >> 'new task'. Type regedit and click ok, the continue at the >> >> >> >> >> prompt. >> >> >> >> >> >> >> >> >> >> Expand the keys in the left pane by clicking the triangles at >> >> >> >> >> left >> >> >> >> >> to >> >> >> >> >> reach >> >> >> >> >> this key: >> >> >> >> >> >> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows >> >> >> >> >> NT\CurrentVersion\Winlogon >> >> >> >> >> >> >> >> >> >> Click on this key and locate the 'shell' string in the right >> >> >> >> >> pane. >> >> >> >> >> Double >> >> >> >> >> click it, replace the contents with just >> >> >> >> >> >> >> >> >> >> explorer.exe >> >> >> >> >> >> >> >> >> >> Click ok, then close the registry editor and reboot the >> >> >> >> >> machine. >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> Best of Luck, >> >> >> >> >> >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> http://mvp.support.microsoft.com/ >> >> >> >> >> Windows help - www.rickrogers.org >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message >> >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx >> >> >> >> >> > Rick, >> >> >> >> >> > I have now determined that Vista has loaded but it will not >> >> >> >> >> > display >> >> >> >> >> > the >> >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows >> >> >> >> >> > me >> >> >> >> >> > to >> >> >> >> >> > change >> >> >> >> >> > password (this function works) Log off or shutdown or >> >> >> >> >> > reboot >> >> >> >> >> > (all >> >> >> >> >> > of >> >> >> >> >> > these >> >> >> >> >> > work) but desktop will not display and task manager button >> >> >> >> >> > just >> >> >> >> >> > gives a >> >> >> >> >> > blank >> >> >> >> >> > blue screen like the missing desktop screen. How do I fix >> >> >> >> >> > this >> >> >> >> >> > problem. >> >> >> >> >> > Bruce >> >> >> >> >> > >> >> >> >> >> > "Bruce" wrote: >> >> >> >> >> > >> >> >> >> >> >> Rick, >> >> >> >> >> >> I have had the same problem upon trying to boot my >> >> >> >> >> >> machine. I >> >> >> >> >> >> tried >> >> >> >> >> >> the >> >> >> >> >> >> installation DVD and ran Startup repair. The program said >> >> >> >> >> >> it >> >> >> >> >> >> was >> >> >> >> >> >> repaired >> >> >> >> >> >> but >> >> >> >> >> >> I can not boot and get nothing but a blank light blue >> >> >> >> >> >> screen. >> >> >> >> >> >> I >> >> >> >> >> >> tried >> >> >> >> >> >> re-running the Startup repair program from the DVD again >> >> >> >> >> >> and >> >> >> >> >> >> it >> >> >> >> >> >> says >> >> >> >> >> >> that >> >> >> >> >> >> everything is fine. Still can not boot. In addition, from >> >> >> >> >> >> the >> >> >> >> >> >> installation >> >> >> >> >> >> DVD I can not get a command prompt that allows me to get >> >> >> >> >> >> to >> >> >> >> >> >> the >> >> >> >> >> >> C: >> >> >> >> >> >> drive >> >> >> >> >> >> on >> >> >> >> >> >> the machine. In addition, after installing SP1 all of my >> >> >> >> >> >> restore >> >> >> >> >> >> points >> >> >> >> >> >> are >> >> >> >> >> >> gone and so I can not restore either. Help would be >> >> >> >> >> >> appreciated >> >> >> >> >> >> as >> >> >> >> >> >> this >> >> >> >> >> >> is my >> >> >> >> >> >> office machine. >> >> >> >> >> >> >> >> >> >> >> >> Bruce >> >> >> >> >> >> >> >> >> >> >> >> "Rick Rogers" wrote: >> >> >> >> >> >> >> >> >> >> >> >> > Hi, >> >> >> >> >> >> > >> >> >> >> >> >> > Probably the best thing to do would be to load the Vista >> >> >> >> >> >> > DVD >> >> >> >> >> >> > and >> >> >> >> >> >> > boot >> >> >> >> >> >> > from >> >> >> >> >> >> > it, then run a startup repair. The error is indicating >> >> >> >> >> >> > that >> >> >> >> >> >> > there >> >> >> >> >> >> > is >> >> >> >> >> >> > a >> >> >> >> >> >> > problem with the file that Vista uses to load the >> >> >> >> >> >> > operating >> >> >> >> >> >> > system. >> >> >> >> >> >> > You >> >> >> >> >> >> > won't be able to successfully access any mode until it >> >> >> >> >> >> > is >> >> >> >> >> >> > repaired. >> >> >> >> >> >> > >> >> >> >> >> >> > -- >> >> >> >> >> >> > Best of Luck, >> >> >> >> >> >> > >> >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP >> >> >> >> >> >> > http://mvp.support.microsoft.com/ >> >> >> >> >> >> > Windows help - www.rickrogers.org >> >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com >> >> >> >> >> >> > >> >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message >> >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx >> >> >> >> >> >> > > Hello all. I have a problem that I need help with. >> >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she >> >> >> >> >> >> > > relies >> >> >> >> >> >> > > on >> >> >> >> >> >> > > this >> >> >> >> >> >> > > for >> >> >> >> >> >> > > shopping etc I need to get it working (I am several >> >> >> >> >> >> > > hundred >> >> >> >> >> >> > > miles >> >> >> >> >> >> > > from >> >> >> >> >> >> > > her). >> >> >> >> >> >> > > The PC tried to install the latest Vista updates >> >> >> >> >> >> > > (20/2/2008) >> >> >> >> >> >> > > but >> >> >> >> >> >> > > upon >> >> >> >> >> >> > > restart she gets the message "Windows failed to >> >> >> >> >> >> > > restart - >> >> >> >> >> >> > > a >> >> >> >> >> >> > > recent >> >> >> >> >> >> > > hardware/software change may be the cause - File >> >> >> >> >> >> > > windows\system32\winload.exe >> >> >> >> >> >> > > "The selected file could not be loaded". >> >> >> >> >> >> > > She doesn't have a start in "normal mode" option. >> >> >> >> >> >> > > I have walked her through trying system repair/restore >> >> >> >> >> >> > > using >> >> >> >> >> >> > > the >> >> >> >> >> >> > > Vista >> >> >> >> >> >> > > installation Cd, but after trying to restore she gets >> >> >> >> >> >> > > the >> >> >> >> >> >> > > message; >> >> >> >> >> >> > > "system >> >> >> >> >> >> > > restore failed due to an unspecified error; >> >> >> >> >> >> > > >> >> >> >> >> >> > > "cannot create a file when that file already exists" >> >> >> >> >> >> > > (0x800700b7) >> >> >> >> >> >> > > >> >> >> >> >> >> > > We have tried 3 different restore points with the same >> >> >> >> >> >> > > result. >> >> >> >> >> >> > > Can anyone help on this? >> >> >> >> >> >> > > >> >> >> >> >> >> > >> >> >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
My System Specs

03-25-2008	#20 (permalink)
Bruce n/a posts	Re: Windows failed to start Bob, I can not access the computer or run any program on it. In other words except for shutdown and switch user I am dead in the water. For whatever reason Vista winload.exe can not run or at least can not find anything to load. The Mbr is either corrupted or destroyed it appears. None of the fixes for either program have been able to fix it. Because Vista was pre-loaded on the machine I do not have a Vista disk and I don't have a copy of Vista at all as the HD only has a partition with a recovery program which will delete all the files currently on the HD and restore all the crappola trial programs which I don't want or need. In addition, even if I had a copy of Vista to re-install the KEY on the machine is an invalid key that requires you to call MS and register and in any case without entering a valid KEY on installation the option to re-install without deleting everything on the HD is not available. Obviously, I am not interested in purchasing another copy of a program I already paid for. Nor am I really thrilled with the idea of re-installing all of my software and then reconfiguring every program. Bruce "Bob" wrote: Quote: > Have you tried Winkey+R? > ------- > Report back, please > [When responding to posts, please include the post(s) you are replying to so > that others may learn and benefit from the issue] > > [How to ask a question] > http://support.microsoft.com/kb/555375 > > "Bruce" <Bruce@xxxxxx> wrote in message > news:9ED6297C-0834-402F-B06D-00A5344F0330@xxxxxx Quote: > > Rick, > > Because I can not get to the task manager I can not run any of the task > > manager programs. > > Bruce > > > > "Rick Rogers" wrote: > > Quote: > >> Hi Bruce, > >> > >> See if you can run appwiz.cpl and then uninstall SP1 through the Programs > >> and Features/View installed updates section. > >> > >> -- > >> Best of Luck, > >> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> http://mvp.support.microsoft.com/ > >> Windows help - www.rickrogers.org > >> My thoughts http://rick-mvp.blogspot.com > >> > >> "Bruce" <Bruce@xxxxxx> wrote in message > >> news:2BD4581D-2C6D-4F74-BDCB-D3FFB8BE4F92@xxxxxx > >> > Rick, > >> > Yes, it does load. However all of my restore points were removed by the > >> > SP1 > >> > installation so there are none to use and thus my only option is to > >> > exit. > >> > Got > >> > to love the Catch 22. > >> > Bruce > >> > > >> > "Rick Rogers" wrote: > >> > > >> >> Hi Bruce, > >> >> > >> >> Actually, I had meant through Task Manager, but first see if you can > >> >> load > >> >> rstrui.exe from the command line. > >> >> > >> >> -- > >> >> Best of Luck, > >> >> > >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> http://mvp.support.microsoft.com/ > >> >> Windows help - www.rickrogers.org > >> >> My thoughts http://rick-mvp.blogspot.com > >> >> > >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> news:C7A023CE-576F-4EAE-B7E4-5E204BB15452@xxxxxx > >> >> > Rick, > >> >> > No I can not load eventvwr.msc using the cmd prompt via the boot > >> >> > disk > >> >> > and > >> >> > of > >> >> > course can do nothing in Vista except change my logon password, > >> >> > switch > >> >> > users > >> >> > (though there is only one), and log off. > >> >> > Bruce > >> >> > > >> >> > "Rick Rogers" wrote: > >> >> > > >> >> >> Can you load the event viewer? eventvwr.msc > >> >> >> > >> >> >> -- > >> >> >> Best of Luck, > >> >> >> > >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> http://mvp.support.microsoft.com/ > >> >> >> Windows help - www.rickrogers.org > >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> > >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> news:02FD4FC7-D13F-4C9A-BF0B-A580222E49D3@xxxxxx > >> >> >> > Rick, > >> >> >> > Thank you for the best laugh I have had since this situation > >> >> >> > started. > >> >> >> > Not > >> >> >> > realizing that there are a multitude of blue screens my first > >> >> >> > thought > >> >> >> > was > >> >> >> > it > >> >> >> > was between a Caribbean and a Kingfisher Blue LOL. > >> >> >> > The right "arrow \| enter" does not do anything so I am guessing > >> >> >> > it > >> >> >> > is > >> >> >> > not > >> >> >> > a > >> >> >> > secure deskstop blue screen. Additional input most welcome. > >> >> >> > Thanks, > >> >> >> > Bruce > >> >> >> > > >> >> >> > "Rick Rogers" wrote: > >> >> >> > > >> >> >> >> Hi, > >> >> >> >> > >> >> >> >> What sort of blue screen? The secure desktop one or a stop > >> >> >> >> error? > >> >> >> >> For > >> >> >> >> the > >> >> >> >> secure desktop, just push the right arrow once and hit <enter>. > >> >> >> >> > >> >> >> >> -- > >> >> >> >> Best of Luck, > >> >> >> >> > >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> http://mvp.support.microsoft.com/ > >> >> >> >> Windows help - www.rickrogers.org > >> >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> >> > >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> >> news:3637AECC-3AD8-479E-BC80-37B8867F5D58@xxxxxx > >> >> >> >> > Rick, > >> >> >> >> > Thank you for the quick response. Unfortunately for me Task > >> >> >> >> > Manager > >> >> >> >> > will > >> >> >> >> > not > >> >> >> >> > open, I get another blue screen when I try to open the Task > >> >> >> >> > Manager. > >> >> >> >> > The > >> >> >> >> > only > >> >> >> >> > windows that work is the one to change password, etc. > >> >> >> >> > I can get to the C: drive from the cmd prompt on the > >> >> >> >> > Bootrec.exe > >> >> >> >> > containing > >> >> >> >> > install disk I downloaded. Is there any way to access regedit > >> >> >> >> > from > >> >> >> >> > the > >> >> >> >> > cmd > >> >> >> >> > prompt? I haven't used DOS in years so I am very rusty on cmd > >> >> >> >> > line > >> >> >> >> > work. > >> >> >> >> > Thanks. > >> >> >> >> > Bruce > >> >> >> >> > > >> >> >> >> > "Rick Rogers" wrote: > >> >> >> >> > > >> >> >> >> >> Hi Bruce, > >> >> >> >> >> > >> >> >> >> >> This should help: > >> >> >> >> >> > >> >> >> >> >> Hit ctrl+shift+escape to open Task Manager. On the > >> >> >> >> >> applications > >> >> >> >> >> tab, > >> >> >> >> >> click > >> >> >> >> >> 'new task'. Type regedit and click ok, the continue at the > >> >> >> >> >> prompt. > >> >> >> >> >> > >> >> >> >> >> Expand the keys in the left pane by clicking the triangles at > >> >> >> >> >> left > >> >> >> >> >> to > >> >> >> >> >> reach > >> >> >> >> >> this key: > >> >> >> >> >> > >> >> >> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows > >> >> >> >> >> NT\CurrentVersion\Winlogon > >> >> >> >> >> > >> >> >> >> >> Click on this key and locate the 'shell' string in the right > >> >> >> >> >> pane. > >> >> >> >> >> Double > >> >> >> >> >> click it, replace the contents with just > >> >> >> >> >> > >> >> >> >> >> explorer.exe > >> >> >> >> >> > >> >> >> >> >> Click ok, then close the registry editor and reboot the > >> >> >> >> >> machine. > >> >> >> >> >> > >> >> >> >> >> -- > >> >> >> >> >> Best of Luck, > >> >> >> >> >> > >> >> >> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> >> http://mvp.support.microsoft.com/ > >> >> >> >> >> Windows help - www.rickrogers.org > >> >> >> >> >> My thoughts http://rick-mvp.blogspot.com > >> >> >> >> >> > >> >> >> >> >> "Bruce" <Bruce@xxxxxx> wrote in message > >> >> >> >> >> news:5BB8AE04-7B42-433B-8A2F-350AB2584B91@xxxxxx > >> >> >> >> >> > Rick, > >> >> >> >> >> > I have now determined that Vista has loaded but it will not > >> >> >> >> >> > display > >> >> >> >> >> > the > >> >> >> >> >> > desktop. If I use Ctl-Alt-Delete I get a screen that allows > >> >> >> >> >> > me > >> >> >> >> >> > to > >> >> >> >> >> > change > >> >> >> >> >> > password (this function works) Log off or shutdown or > >> >> >> >> >> > reboot > >> >> >> >> >> > (all > >> >> >> >> >> > of > >> >> >> >> >> > these > >> >> >> >> >> > work) but desktop will not display and task manager button > >> >> >> >> >> > just > >> >> >> >> >> > gives a > >> >> >> >> >> > blank > >> >> >> >> >> > blue screen like the missing desktop screen. How do I fix > >> >> >> >> >> > this > >> >> >> >> >> > problem. > >> >> >> >> >> > Bruce > >> >> >> >> >> > > >> >> >> >> >> > "Bruce" wrote: > >> >> >> >> >> > > >> >> >> >> >> >> Rick, > >> >> >> >> >> >> I have had the same problem upon trying to boot my > >> >> >> >> >> >> machine. I > >> >> >> >> >> >> tried > >> >> >> >> >> >> the > >> >> >> >> >> >> installation DVD and ran Startup repair. The program said > >> >> >> >> >> >> it > >> >> >> >> >> >> was > >> >> >> >> >> >> repaired > >> >> >> >> >> >> but > >> >> >> >> >> >> I can not boot and get nothing but a blank light blue > >> >> >> >> >> >> screen. > >> >> >> >> >> >> I > >> >> >> >> >> >> tried > >> >> >> >> >> >> re-running the Startup repair program from the DVD again > >> >> >> >> >> >> and > >> >> >> >> >> >> it > >> >> >> >> >> >> says > >> >> >> >> >> >> that > >> >> >> >> >> >> everything is fine. Still can not boot. In addition, from > >> >> >> >> >> >> the > >> >> >> >> >> >> installation > >> >> >> >> >> >> DVD I can not get a command prompt that allows me to get > >> >> >> >> >> >> to > >> >> >> >> >> >> the > >> >> >> >> >> >> C: > >> >> >> >> >> >> drive > >> >> >> >> >> >> on > >> >> >> >> >> >> the machine. In addition, after installing SP1 all of my > >> >> >> >> >> >> restore > >> >> >> >> >> >> points > >> >> >> >> >> >> are > >> >> >> >> >> >> gone and so I can not restore either. Help would be > >> >> >> >> >> >> appreciated > >> >> >> >> >> >> as > >> >> >> >> >> >> this > >> >> >> >> >> >> is my > >> >> >> >> >> >> office machine. > >> >> >> >> >> >> > >> >> >> >> >> >> Bruce > >> >> >> >> >> >> > >> >> >> >> >> >> "Rick Rogers" wrote: > >> >> >> >> >> >> > >> >> >> >> >> >> > Hi, > >> >> >> >> >> >> > > >> >> >> >> >> >> > Probably the best thing to do would be to load the Vista > >> >> >> >> >> >> > DVD > >> >> >> >> >> >> > and > >> >> >> >> >> >> > boot > >> >> >> >> >> >> > from > >> >> >> >> >> >> > it, then run a startup repair. The error is indicating > >> >> >> >> >> >> > that > >> >> >> >> >> >> > there > >> >> >> >> >> >> > is > >> >> >> >> >> >> > a > >> >> >> >> >> >> > problem with the file that Vista uses to load the > >> >> >> >> >> >> > operating > >> >> >> >> >> >> > system. > >> >> >> >> >> >> > You > >> >> >> >> >> >> > won't be able to successfully access any mode until it > >> >> >> >> >> >> > is > >> >> >> >> >> >> > repaired. > >> >> >> >> >> >> > > >> >> >> >> >> >> > -- > >> >> >> >> >> >> > Best of Luck, > >> >> >> >> >> >> > > >> >> >> >> >> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP > >> >> >> >> >> >> > http://mvp.support.microsoft.com/ > >> >> >> >> >> >> > Windows help - www.rickrogers.org > >> >> >> >> >> >> > My thoughts http://rick-mvp.blogspot.com > >> >> >> >> >> >> > > >> >> >> >> >> >> > "Ole" <Ole@xxxxxx> wrote in message > >> >> >> >> >> >> > news:54D1EF01-6E4F-48F5-BFDE-ABFB8A84C0D6@xxxxxx > >> >> >> >> >> >> > > Hello all. I have a problem that I need help with. > >> >> >> >> >> >> > > My elderly Mother's Vista PC isn't working, and as she > >> >> >> >> >> >> > > relies > >> >> >> >> >> >> > > on > >> >> >> >> >> >> > > this > >> >> >> >> >> >> > > for > >> >> >> >> >> >> > > shopping etc I need to get it working (I am several > >> >> >> >> >> >> > > hundred > >> >> >> >> >> >> > > miles > >> >> >> >> >> >> > > from > >> >> >> >> >> >> > > her). > >> >> >> >> >> >> > > The PC tried to install the latest Vista updates > >> >> >> >> >> >> > > (20/2/2008) > >> >> >> >> >> >> > > but > >> >> >> >> >> >> > > upon
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