Windows Vista Forums

Vista will not shut down

  1. #1


    becky Guest

    Vista will not shut down

    I am running Windows Vista Home Premium. When I ask the comuter to shut down,
    the shut down screen with the spinning circle stays on maybe 20 minutes, then
    automatically restarts. My message seems lengthy, but I have tried to
    include as much info as I can right from the beginning. I would greatly
    appreciate any assistance to resolve this issue.
    Once the computer restarts, then after logging in, a window appears with the
    message that "windows has recovered from an unexpected shut down. Search for
    solutions by clicking here..."
    An option is also on this same window for details. Here is a copy of the
    details given:Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 85644B98
    BCP3: B3DF81E8
    BCP4: 882535B8
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini021308-01.dmp
    C:\Users\Jacobs\AppData\Local\Temp\WER-77797-0.sysdata.xml
    C:\Users\Jacobs\AppData\Local\Temp\WER7953.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

    When I click on "find the solution", this is the message I get:
    Download and install the driver for Intel PRO/1000 Gigabit Adapter
    This problem was caused by Intel PRO/1000 Gigabit Adapter, which was created
    by Intel Corporation.
    A solution is available that will solve this problem.

    Technical Information
    Intel PRO/1000 Network Connectivity

    Network Adapter Driver for Microsoft Windows Vista* (32-bit)


    I have installed this driver successfully, but the computer still will not
    shut down and I continue to get the same message that I need to install this
    driver.

    I have the Windows Malicious Software Removal Tool running once a month.
    I use TrendMicro Internet Security 2008.
    Under "network connections", I have both LAN local area connection Intel
    82562V 10/100 network connection and Wireless network connection using
    compact wireless - G USB network adapter with speed booster.

    Help, please!
    Thank you,
    Becky



      My System SpecsSystem Spec

  2.   


  3. #2


    C.B. Guest

    Re: Vista will not shut down



    "becky" <becky@xxxxxx> wrote in message
    news:FB40DB36-D7C2-45AF-983A-25525409FEB3@xxxxxx

    > I am running Windows Vista Home Premium. When I ask the comuter to shut
    > down,
    > the shut down screen with the spinning circle stays on maybe 20 minutes,
    > then
    > automatically restarts. My message seems lengthy, but I have tried to
    > include as much info as I can right from the beginning. I would greatly
    > appreciate any assistance to resolve this issue.
    > Once the computer restarts, then after logging in, a window appears with
    > the
    > message that "windows has recovered from an unexpected shut down. Search
    > for
    > solutions by clicking here..."
    > An option is also on this same window for details. Here is a copy of the
    > details given:Problem Event Name: BlueScreen
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 1033
    >
    > Additional information about the problem:
    > BCCode: 9f
    > BCP1: 00000003
    > BCP2: 85644B98
    > BCP3: B3DF81E8
    > BCP4: 882535B8
    > OS Version: 6_0_6000
    > Service Pack: 0_0
    > Product: 768_1
    >
    > Files that help describe the problem:
    > C:\Windows\Minidump\Mini021308-01.dmp
    > C:\Users\Jacobs\AppData\Local\Temp\WER-77797-0.sysdata.xml
    > C:\Users\Jacobs\AppData\Local\Temp\WER7953.tmp.version.txt
    >
    > Read our privacy statement:
    > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
    >
    > When I click on "find the solution", this is the message I get:
    > Download and install the driver for Intel PRO/1000 Gigabit Adapter
    > This problem was caused by Intel PRO/1000 Gigabit Adapter, which was
    > created
    > by Intel Corporation.
    > A solution is available that will solve this problem.
    >
    > Technical Information
    > Intel PRO/1000 Network Connectivity
    >
    > Network Adapter Driver for Microsoft Windows Vista* (32-bit)
    >
    >
    > I have installed this driver successfully, but the computer still will not
    > shut down and I continue to get the same message that I need to install
    > this
    > driver.
    >
    > I have the Windows Malicious Software Removal Tool running once a month.
    > I use TrendMicro Internet Security 2008.
    > Under "network connections", I have both LAN local area connection Intel
    > 82562V 10/100 network connection and Wireless network connection using
    > compact wireless - G USB network adapter with speed booster.
    >
    > Help, please!
    > Thank you,
    > Becky
    >
    >
    Becky,

    Did you uninstall the previous driver before installing the new one?
    Did you download the new driver from Windows Update or did you go to the
    vendor's website?
    You may also want to try disabling or uninstalling your TrendMicro
    security software. I used TrendMicro successfully in the past on XP but it
    seems to create conflicts and problems with some Vista systems. Disable or
    uninstall it. If you can successfully install the newest Intel driver you
    can then reinstall your TrendMicro software.

    C.B.


    --
    It is the responsibility and duty of everyone to help the underprivileged
    and unfortunate among us.


      My System SpecsSystem Spec

  4. #3


    becky Guest

    Re: Vista will not shut down



    "C.B." wrote:

    >
    >
    > "becky" <becky@xxxxxx> wrote in message
    > news:FB40DB36-D7C2-45AF-983A-25525409FEB3@xxxxxx

    > > I am running Windows Vista Home Premium. When I ask the comuter to shut
    > > down,
    > > the shut down screen with the spinning circle stays on maybe 20 minutes,
    > > then
    > > automatically restarts. My message seems lengthy, but I have tried to
    > > include as much info as I can right from the beginning. I would greatly
    > > appreciate any assistance to resolve this issue.
    > > Once the computer restarts, then after logging in, a window appears with
    > > the
    > > message that "windows has recovered from an unexpected shut down. Search
    > > for
    > > solutions by clicking here..."
    > > An option is also on this same window for details. Here is a copy of the
    > > details given:Problem Event Name: BlueScreen
    > > OS Version: 6.0.6000.2.0.0.768.3
    > > Locale ID: 1033
    > >
    > > Additional information about the problem:
    > > BCCode: 9f
    > > BCP1: 00000003
    > > BCP2: 85644B98
    > > BCP3: B3DF81E8
    > > BCP4: 882535B8
    > > OS Version: 6_0_6000
    > > Service Pack: 0_0
    > > Product: 768_1
    > >
    > > Files that help describe the problem:
    > > C:\Windows\Minidump\Mini021308-01.dmp
    > > C:\Users\Jacobs\AppData\Local\Temp\WER-77797-0.sysdata.xml
    > > C:\Users\Jacobs\AppData\Local\Temp\WER7953.tmp.version.txt
    > >
    > > Read our privacy statement:
    > > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
    > >
    > > When I click on "find the solution", this is the message I get:
    > > Download and install the driver for Intel PRO/1000 Gigabit Adapter
    > > This problem was caused by Intel PRO/1000 Gigabit Adapter, which was
    > > created
    > > by Intel Corporation.
    > > A solution is available that will solve this problem.
    > >
    > > Technical Information
    > > Intel PRO/1000 Network Connectivity
    > >
    > > Network Adapter Driver for Microsoft Windows Vista* (32-bit)
    > >
    > >
    > > I have installed this driver successfully, but the computer still will not
    > > shut down and I continue to get the same message that I need to install
    > > this
    > > driver.
    > >
    > > I have the Windows Malicious Software Removal Tool running once a month.
    > > I use TrendMicro Internet Security 2008.
    > > Under "network connections", I have both LAN local area connection Intel
    > > 82562V 10/100 network connection and Wireless network connection using
    > > compact wireless - G USB network adapter with speed booster.
    > >
    > > Help, please!
    > > Thank you,
    > > Becky
    > >
    > >
    >
    > Becky,
    >
    > Did you uninstall the previous driver before installing the new one?
    > Did you download the new driver from Windows Update or did you go to the
    > vendor's website?
    > You may also want to try disabling or uninstalling your TrendMicro
    > security software. I used TrendMicro successfully in the past on XP but it
    > seems to create conflicts and problems with some Vista systems. Disable or
    > uninstall it. If you can successfully install the newest Intel driver you
    > can then reinstall your TrendMicro software.
    >
    > C.B.
    >
    >
    > --
    > It is the responsibility and duty of everyone to help the underprivileged
    > and unfortunate among us.
    dear C.B.,
    Thank you for your time and clear instuctions. I did not manually
    uninstall the previous driver, but noticed that it was removed as part of the
    installation process.
    the Windows Problem Reports and Solutions window led me to the Intel web
    site for the upgrade.
    After reading your response, I did uninstall Trendmicro, reinstalled the
    Intel driver, then reinstalled Trendmicro. As long as Trendmicro was
    uninstalled, the computer would shut down as normal. Once Trendmicro was
    completely updated, the computer once again will not shut down and gives me
    the same message about an 'unexpected shut down' and the need to update the
    Intel driver.
    Do you have any further suggestions?
    Thank you so much for any help.
    becky

    >

      My System SpecsSystem Spec

  5. #4


    Malke Guest

    Re: Vista will not shut down

    becky wrote:

    > dear C.B.,
    > Thank you for your time and clear instuctions. I did not manually
    > uninstall the previous driver, but noticed that it was removed as part of
    > the installation process.
    > the Windows Problem Reports and Solutions window led me to the Intel
    > web
    > site for the upgrade.
    > After reading your response, I did uninstall Trendmicro, reinstalled the
    > Intel driver, then reinstalled Trendmicro. As long as Trendmicro was
    > uninstalled, the computer would shut down as normal. Once Trendmicro was
    > completely updated, the computer once again will not shut down and gives
    > me the same message about an 'unexpected shut down' and the need to update
    > the Intel driver.
    > Do you have any further suggestions?
    > Thank you so much for any help.
    You've done a great job troubleshooting this and now you have your answer:
    get rid of TrendMicro. I don't recommend their consumer products anyway. I
    do like NOD32 very much, then Kaspersky, and even Avast if you want a free
    av.

    Malke
    --
    MS-MVP
    Elephant Boy Computers
    www.elephantboycomputers.com
    Don't Panic!

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : May 2008
    Posts : 1
    vista home premium
    Local Time: 06:34 PM


     

    Re: Vista will not shut down

    I actually have the same problem, and I am using NOD 32. Same shut-down deal. Any ideas?

      My System SpecsSystem Spec


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