I am running Windows Vista Home Premium. When I ask the comuter to shut down,
the shut down screen with the spinning circle stays on maybe 20 minutes, then
automatically restarts. My message seems lengthy, but I have tried to
include as much info as I can right from the beginning. I would greatly
appreciate any assistance to resolve this issue.
Once the computer restarts, then after logging in, a window appears with the
message that "windows has recovered from an unexpected shut down. Search for
solutions by clicking here..."
An option is also on this same window for details. Here is a copy of the
details given:Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_0_6000
Service Pack: 0_0
Files that help describe the problem:
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When I click on "find the solution", this is the message I get:
Download and install the driver for Intel PRO/1000 Gigabit Adapter
This problem was caused by Intel PRO/1000 Gigabit Adapter, which was created
by Intel Corporation.
A solution is available that will solve this problem.
Intel PRO/1000 Network Connectivity
Network Adapter Driver for Microsoft Windows Vista* (32-bit)
I have installed this driver successfully, but the computer still will not
shut down and I continue to get the same message that I need to install this
I have the Windows Malicious Software Removal Tool running once a month.
I use TrendMicro Internet Security 2008.
Under "network connections", I have both LAN local area connection Intel
82562V 10/100 network connection and Wireless network connection using
compact wireless - G USB network adapter with speed booster.