Windows Vista Forums

no sound from laptop, but headphones work

  1. #1


    sharski Guest

    no sound from laptop, but headphones work

    Yesterday the sound on my daughter's laptop stopped working. You can hear
    sound using headphones. Called DELL and online we - Checked all settings,
    reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no sound.
    It would until Windows starts up. Dell said next set is to reinsatll OS
    (Vista on 2 month old laptop), seems a bit extreme - any ideas?

    Thanks!

      My System SpecsSystem Spec

  2.   


  3. #2


    Mick Murphy Guest

    RE: no sound from laptop, but headphones work

    If you are using headphones, you can't hear normal sounds, like startup.
    Everything is thru the headphones
    --
    Mick Murphy - Qld - Australia


    "sharski" wrote:

    > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > sound using headphones. Called DELL and online we - Checked all settings,
    > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no sound.
    > It would until Windows starts up. Dell said next set is to reinsatll OS
    > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    >
    > Thanks!

      My System SpecsSystem Spec

  4. #3


    JP Levasseur Guest

    Re: no sound from laptop, but headphones work

    Hi go to control Panel/sound/speakers/configure you should see stereo you
    can push the button test or you push next and you put a check on full range
    speakers on front and left.Bye JP

    "sharski" <sharski@xxxxxx> wrote in message
    news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > sound using headphones. Called DELL and online we - Checked all settings,
    > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    > sound.
    > It would until Windows starts up. Dell said next set is to reinsatll OS
    > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    >
    > Thanks!

      My System SpecsSystem Spec

  5. #4


    Bob F. Guest

    Re: no sound from laptop, but headphones work

    That Dell's way of saying "We don't know what the problem is, go waste your
    time instead of ours". But you know what, It will probably fix the problem.
    But too extreme, I agree.

    When you bring up the Mixed (little speaker, lower right corner) do any of
    the speakers have red "X" on them? If so, uncheck them. Do you hear any
    sounds at all? Do you hear anything at startup? Any sounds at all, ever,
    since this problem started? If you go to Control Panel > Sound > Playback,
    do you see a green check mark over the speaker? Beyond here it's specific
    to your hardware so I can't see more to help. What do you see in device
    manager?

    --
    Regards, BobF.
    "sharski" <sharski@xxxxxx> wrote in message
    news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > sound using headphones. Called DELL and online we - Checked all settings,
    > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    > sound.
    > It would until Windows starts up. Dell said next set is to reinsatll OS
    > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    >
    > Thanks!

      My System SpecsSystem Spec

  6. #5


    sharski Guest

    Re: no sound from laptop, but headphones work

    Hi Bob,

    Appreciate the advice. Checked devices, little mixer no red x's, device
    manager has a green check next to speakers/headphones. I don't get sound
    upon start-up, but when Dell was helping me in the BIOS area-the speakers
    worked. Once windows booted up, no sound from PC. We can get sound if we
    plug in the headphones. Pull them out and no sound.

    I guess I'll resort to reinstalling the OS!

    Thanks for your suggestions!
    Sharski

    "Bob F." wrote:

    > That Dell's way of saying "We don't know what the problem is, go waste your
    > time instead of ours". But you know what, It will probably fix the problem.
    > But too extreme, I agree.
    >
    > When you bring up the Mixed (little speaker, lower right corner) do any of
    > the speakers have red "X" on them? If so, uncheck them. Do you hear any
    > sounds at all? Do you hear anything at startup? Any sounds at all, ever,
    > since this problem started? If you go to Control Panel > Sound > Playback,
    > do you see a green check mark over the speaker? Beyond here it's specific
    > to your hardware so I can't see more to help. What do you see in device
    > manager?
    >
    > --
    > Regards, BobF.
    > "sharski" <sharski@xxxxxx> wrote in message
    > news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > > sound using headphones. Called DELL and online we - Checked all settings,
    > > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    > > sound.
    > > It would until Windows starts up. Dell said next set is to reinsatll OS
    > > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    > >
    > > Thanks!
    >
    >

      My System SpecsSystem Spec

  7. #6


    sharski Guest

    RE: no sound from laptop, but headphones work

    Hi,

    Appreciate your reply. No sound at all, if you plug in headphones you can
    hear, pull them out - no sound. All devices say they are functional, no red
    x's, green check on speakers.

    Thaanks for your reply!
    Sharski

    "Mick Murphy" wrote:

    > If you are using headphones, you can't hear normal sounds, like startup.
    > Everything is thru the headphones
    > --
    > Mick Murphy - Qld - Australia
    >
    >
    > "sharski" wrote:
    >

    > > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > > sound using headphones. Called DELL and online we - Checked all settings,
    > > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no sound.
    > > It would until Windows starts up. Dell said next set is to reinsatll OS
    > > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    > >
    > > Thanks!

      My System SpecsSystem Spec

  8. #7


    sharski Guest

    Re: no sound from laptop, but headphones work

    Hi JP,

    I completed the test, but I don't have external to teh system speakers. I
    am just trying to get teh laptop internal speakers to work. If I plug in
    headphones, I can hear - pull them out & no sound. All devices are checked
    green, no red x's.

    Appreciate your reply,
    Sharski

    "JP Levasseur" wrote:

    > Hi go to control Panel/sound/speakers/configure you should see stereo you
    > can push the button test or you push next and you put a check on full range
    > speakers on front and left.Bye JP
    >
    > "sharski" <sharski@xxxxxx> wrote in message
    > news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > > sound using headphones. Called DELL and online we - Checked all settings,
    > > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    > > sound.
    > > It would until Windows starts up. Dell said next set is to reinsatll OS
    > > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    > >
    > > Thanks!
    >

      My System SpecsSystem Spec

  9. #8


    JP Levasseur Guest

    Re: no sound from laptop, but headphones work

    Hi Now you try something else control
    panel/sound/speakers/properties/advanced/restore defaults Bye JP


    "sharski" <sharski@xxxxxx> wrote in message
    news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > sound using headphones. Called DELL and online we - Checked all settings,
    > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    > sound.
    > It would until Windows starts up. Dell said next set is to reinsatll OS
    > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    >
    > Thanks!

      My System SpecsSystem Spec

  10. #9


    sharski Guest

    Re: no sound from laptop, but headphones work

    Thank-you so much JP!!! I have sound restored without re-installing the OS!
    I really appreciate your assistance!

    Sharski

    "JP Levasseur" wrote:

    > Hi Now you try something else control
    > panel/sound/speakers/properties/advanced/restore defaults Bye JP
    >
    >
    > "sharski" <sharski@xxxxxx> wrote in message
    > news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > > sound using headphones. Called DELL and online we - Checked all settings,
    > > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    > > sound.
    > > It would until Windows starts up. Dell said next set is to reinsatll OS
    > > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    > >
    > > Thanks!
    >

      My System SpecsSystem Spec

  11. #10


    Mark Guest

    Re: no sound from laptop, but headphones work

    Amazingly, through all this we never new your sound card.
    My first thought (because I have a Creative XFi Sound card) is that your
    head phones are being detected and the external speakers muted. There is a
    setting that does this and once headphones are detected, it doesn't give it
    back to the external speakers when the headphones are removed. While
    restoring defaults may have corrected your problem, it is just as likely to
    return.

    Need to find that setting (headphone detection) and turn it off.

    "sharski" <sharski@xxxxxx> wrote in message
    news:F9C6E090-9397-4E1C-9C5A-D2423C2A13CA@xxxxxx

    > Yesterday the sound on my daughter's laptop stopped working. You can hear
    > sound using headphones. Called DELL and online we - Checked all settings,
    > reinstalled driver, reset BIOS, reset PC to 2 days earlier, still no
    sound.

    > It would until Windows starts up. Dell said next set is to reinsatll OS
    > (Vista on 2 month old laptop), seems a bit extreme - any ideas?
    >
    > Thanks!


      My System SpecsSystem Spec

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no sound from laptop, but headphones work
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