Windows Vista Forums

windows shuts down unexpectedly
  1. #1


    rich Guest

    windows shuts down unexpectedly

    Windows shuts down unexpectedly. Is there a way to pinpoint the cause based
    on the logs and errors that Vista produces? I have read at least a half
    dozen reasons suggested for this type of occurrence in general and wonder if
    there is information being captured by the system that can help pinpoint the
    cause for my specific case.

    Problem Reports and Solutons / View Problem HIstory shows 11 instances of
    this, 7 today at approximately 1/2 hour intervals and one 5 days ago, one 6
    days ago and two 7 days ago. It says : Windows / Shut Down Unexpectedly /
    (date & time) Solution Available. However whenever connected to Microsoft
    site it never comes back with any solution.
    Information from one of those messages:
    Product

    Windows

    Problem

    Shut down unexpectedly

    Date

    5/2/2008 7:07 PM

    Status

    Solution Available

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.0.6000.2.0.0.768.3

    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)

    Mini050208-08.dmp

    sysdata.xml

    Version.txt

    Extra information about the problem

    BCCode: 9f

    BCP1: 00000003



    BCP2: 8356F030

    BCP3: 85946030

    BCP4: 83B56488

    OS Version: 6_0_6000

    Service Pack: 0_0

    Product: 768_1

    Server information: 9d99154d-ac5b-4586-abd0-9ffbaff6894a

    Also when going to
    Control Panel / Administrative Tools / Event Viewer it shows Critical Errors
    but there are never any results when connecting to Microsoft's web site for
    that either.

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 5/2/2008 6:38:56 PM
    Event ID: 41
    Task Category: None
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: emachine
    Description:
    The last sleep transition was unsuccessful. This error could be caused if
    the system stopped responding, failed, or lost power during the sleep
    transition.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power"
    Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>0</Version>
    <Level>1</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2008-05-02T23:38:56.458Z" />
    <EventRecordID>19361</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>emachine</Computer>

    etc.


    Any steps recommended to take to get to bottom of this?
    --
    ..

      My System SpecsSystem Spec

  2. #2


    Jade Guest

    RE: windows shuts down unexpectedly


    I also have this problem i tend to leave my computer in hibernation and it
    happens. Its allways a blue screen asking to start windows in safe mode etc..
    and saying if this isnt the first time you've seen this screen contact
    something or other. I've had it happen several times now. I was wondering if
    it is the windows vista? I was told by a friend that windows vista has a
    bunch of problems and I should go back to windows xp. Any suggestions? sry
    rich i'm no help to you.
    "rich" wrote:

    > Windows shuts down unexpectedly. Is there a way to pinpoint the cause based
    > on the logs and errors that Vista produces? I have read at least a half
    > dozen reasons suggested for this type of occurrence in general and wonder if
    > there is information being captured by the system that can help pinpoint the
    > cause for my specific case.
    >
    > Problem Reports and Solutons / View Problem HIstory shows 11 instances of
    > this, 7 today at approximately 1/2 hour intervals and one 5 days ago, one 6
    > days ago and two 7 days ago. It says : Windows / Shut Down Unexpectedly /
    > (date & time) Solution Available. However whenever connected to Microsoft
    > site it never comes back with any solution.
    > Information from one of those messages:
    > Product
    >
    > Windows
    >
    > Problem
    >
    > Shut down unexpectedly
    >
    > Date
    >
    > 5/2/2008 7:07 PM
    >
    > Status
    >
    > Solution Available
    >
    > Problem signature
    >
    > Problem Event Name: BlueScreen
    >
    > OS Version: 6.0.6000.2.0.0.768.3
    >
    > Locale ID: 1033
    >
    > Files that help describe the problem (some files may no longer be available)
    >
    > Mini050208-08.dmp
    >
    > sysdata.xml
    >
    > Version.txt
    >
    > Extra information about the problem
    >
    > BCCode: 9f
    >
    > BCP1: 00000003
    >
    > BCP2: 8356F030
    >
    > BCP3: 85946030
    >
    > BCP4: 83B56488
    >
    > OS Version: 6_0_6000
    >
    > Service Pack: 0_0
    >
    > Product: 768_1
    >
    > Server information: 9d99154d-ac5b-4586-abd0-9ffbaff6894a
    >
    > Also when going to
    > Control Panel / Administrative Tools / Event Viewer it shows Critical Errors
    > but there are never any results when connecting to Microsoft's web site for
    > that either.
    >
    > Log Name: System
    > Source: Microsoft-Windows-Kernel-Power
    > Date: 5/2/2008 6:38:56 PM
    > Event ID: 41
    > Task Category: None
    > Level: Critical
    > Keywords: (2)
    > User: SYSTEM
    > Computer: emachine
    > Description:
    > The last sleep transition was unsuccessful. This error could be caused if
    > the system stopped responding, failed, or lost power during the sleep
    > transition.
    > Event Xml:
    > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    > <System>
    > <Provider Name="Microsoft-Windows-Kernel-Power"
    > Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    > <EventID>41</EventID>
    > <Version>0</Version>
    > <Level>1</Level>
    > <Task>0</Task>
    > <Opcode>0</Opcode>
    > <Keywords>0x8000000000000002</Keywords>
    > <TimeCreated SystemTime="2008-05-02T23:38:56.458Z" />
    > <EventRecordID>19361</EventRecordID>
    > <Correlation />
    > <Execution ProcessID="4" ThreadID="8" />
    > <Channel>System</Channel>
    > <Computer>emachine</Computer>
    >
    > etc.
    >
    >
    > Any steps recommended to take to get to bottom of this?
    > --
    > .

      My System SpecsSystem Spec

  3. #3


    rich Guest

    RE: windows shuts down unexpectedly

    I had posted this at another spot also and have had some suggestions which I
    am pursuing. However at this point I can't say I have isolated it to one
    specific reason. Whether it has to do with the system fan and if running too
    hot and shutting down to protect data, or problem with power source, or
    problem going to sleep, or something to do with the bios and if don't have
    the latest version of that, or if Windows Vista, or combination of reasons.
    Seems to happen randomly so can't say for sure what the cause is but some
    others in this community have provided some likely suggestions which I am
    looking into. Sorry I can't provide you with a more specific answer myself at
    this point.
    --
    ..


    "Jade" wrote:

    >
    > I also have this problem i tend to leave my computer in hibernation and it
    > happens. Its allways a blue screen asking to start windows in safe mode etc..
    > and saying if this isnt the first time you've seen this screen contact
    > something or other. I've had it happen several times now. I was wondering if
    > it is the windows vista? I was told by a friend that windows vista has a
    > bunch of problems and I should go back to windows xp. Any suggestions? sry
    > rich i'm no help to you.
    > "rich" wrote:
    >

    > > Windows shuts down unexpectedly. Is there a way to pinpoint the cause based
    > > on the logs and errors that Vista produces? I have read at least a half
    > > dozen reasons suggested for this type of occurrence in general and wonder if
    > > there is information being captured by the system that can help pinpoint the
    > > cause for my specific case.
    > >
    > > Problem Reports and Solutons / View Problem HIstory shows 11 instances of
    > > this, 7 today at approximately 1/2 hour intervals and one 5 days ago, one 6
    > > days ago and two 7 days ago. It says : Windows / Shut Down Unexpectedly /
    > > (date & time) Solution Available. However whenever connected to Microsoft
    > > site it never comes back with any solution.
    > > Information from one of those messages:
    > > Product
    > >
    > > Windows
    > >
    > > Problem
    > >
    > > Shut down unexpectedly
    > >
    > > Date
    > >
    > > 5/2/2008 7:07 PM
    > >
    > > Status
    > >
    > > Solution Available
    > >
    > > Problem signature
    > >
    > > Problem Event Name: BlueScreen
    > >
    > > OS Version: 6.0.6000.2.0.0.768.3
    > >
    > > Locale ID: 1033
    > >
    > > Files that help describe the problem (some files may no longer be available)
    > >
    > > Mini050208-08.dmp
    > >
    > > sysdata.xml
    > >
    > > Version.txt
    > >
    > > Extra information about the problem
    > >
    > > BCCode: 9f
    > >
    > > BCP1: 00000003
    > >
    > > BCP2: 8356F030
    > >
    > > BCP3: 85946030
    > >
    > > BCP4: 83B56488
    > >
    > > OS Version: 6_0_6000
    > >
    > > Service Pack: 0_0
    > >
    > > Product: 768_1
    > >
    > > Server information: 9d99154d-ac5b-4586-abd0-9ffbaff6894a
    > >
    > > Also when going to
    > > Control Panel / Administrative Tools / Event Viewer it shows Critical Errors
    > > but there are never any results when connecting to Microsoft's web site for
    > > that either.
    > >
    > > Log Name: System
    > > Source: Microsoft-Windows-Kernel-Power
    > > Date: 5/2/2008 6:38:56 PM
    > > Event ID: 41
    > > Task Category: None
    > > Level: Critical
    > > Keywords: (2)
    > > User: SYSTEM
    > > Computer: emachine
    > > Description:
    > > The last sleep transition was unsuccessful. This error could be caused if
    > > the system stopped responding, failed, or lost power during the sleep
    > > transition.
    > > Event Xml:
    > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    > > <System>
    > > <Provider Name="Microsoft-Windows-Kernel-Power"
    > > Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    > > <EventID>41</EventID>
    > > <Version>0</Version>
    > > <Level>1</Level>
    > > <Task>0</Task>
    > > <Opcode>0</Opcode>
    > > <Keywords>0x8000000000000002</Keywords>
    > > <TimeCreated SystemTime="2008-05-02T23:38:56.458Z" />
    > > <EventRecordID>19361</EventRecordID>
    > > <Correlation />
    > > <Execution ProcessID="4" ThreadID="8" />
    > > <Channel>System</Channel>
    > > <Computer>emachine</Computer>
    > >
    > > etc.
    > >
    > >
    > > Any steps recommended to take to get to bottom of this?
    > > --
    > > .

      My System SpecsSystem Spec

  4. #4


    jules Guest

    RE: windows shuts down unexpectedly



    "rich" wrote:

    > Windows shuts down unexpectedly. Is there a way to pinpoint the cause based
    > on the logs and errors that Vista produces? I have read at least a half
    > dozen reasons suggested for this type of occurrence in general and wonder if
    > there is information being captured by the system that can help pinpoint the
    > cause for my specific case.
    >
    > Problem Reports and Solutons / View Problem HIstory shows 11 instances of
    > this, 7 today at approximately 1/2 hour intervals and one 5 days ago, one 6
    > days ago and two 7 days ago. It says : Windows / Shut Down Unexpectedly /
    > (date & time) Solution Available. However whenever connected to Microsoft
    > site it never comes back with any solution.
    > Information from one of those messages:
    > Product
    >
    > Windows
    >
    > Problem
    >
    > Shut down unexpectedly
    >
    > Date
    >
    > 5/2/2008 7:07 PM
    >
    > Status
    >
    > Solution Available
    >
    > Problem signature
    >
    > Problem Event Name: BlueScreen
    >
    > OS Version: 6.0.6000.2.0.0.768.3
    >
    > Locale ID: 1033
    >
    > Files that help describe the problem (some files may no longer be available)
    >
    > Mini050208-08.dmp
    >
    > sysdata.xml
    >
    > Version.txt
    >
    > Extra information about the problem
    >
    > BCCode: 9f
    >
    > BCP1: 00000003
    >
    > BCP2: 8356F030
    >
    > BCP3: 85946030
    >
    > BCP4: 83B56488
    >
    > OS Version: 6_0_6000
    >
    > Service Pack: 0_0
    >
    > Product: 768_1
    >
    > Server information: 9d99154d-ac5b-4586-abd0-9ffbaff6894a
    >
    > Also when going to
    > Control Panel / Administrative Tools / Event Viewer it shows Critical Errors
    > but there are never any results when connecting to Microsoft's web site for
    > that either.
    >
    > Log Name: System
    > Source: Microsoft-Windows-Kernel-Power
    > Date: 5/2/2008 6:38:56 PM
    > Event ID: 41
    > Task Category: None
    > Level: Critical
    > Keywords: (2)
    > User: SYSTEM
    > Computer: emachine
    > Description:
    > The last sleep transition was unsuccessful. This error could be caused if
    > the system stopped responding, failed, or lost power during the sleep
    > transition.
    > Event Xml:
    > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    > <System>
    > <Provider Name="Microsoft-Windows-Kernel-Power"
    > Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    > <EventID>41</EventID>
    > <Version>0</Version>
    > <Level>1</Level>
    > <Task>0</Task>
    > <Opcode>0</Opcode>
    > <Keywords>0x8000000000000002</Keywords>
    > <TimeCreated SystemTime="2008-05-02T23:38:56.458Z" />
    > <EventRecordID>19361</EventRecordID>
    > <Correlation />
    > <Execution ProcessID="4" ThreadID="8" />
    > <Channel>System</Channel>
    > <Computer>emachine</Computer>
    >
    > etc.
    >
    >
    > Any steps recommended to take to get to bottom of this?
    > --
    > .

      My System SpecsSystem Spec

  5. #5
    rive0108's Avatar

    DNPNWO


    Join Date : Sep 2007
    Hampton Roads, Virginia, USA
    Posts : 2,083
    Vista Ultimate X64 SP2
    Local Time: 08:35 AM
    usa us virginia

     

    Re: windows shuts down unexpectedly

    Error message when a computer that is running Windows Vista SP1 resumes from hibernation: "System was shutdown unexpectedly"
    http://support.microsoft.com/kb/KB951218


    Hibernation feature does not work after Installation of Vista SP1. When attempting to resume from hibernation you recieve the following error message: "System was shutdown unexpectedly" This issue occurs when the Boot Configuration Data (BCD) store contains incorrect information for the "Resume from Hibernate" entry.

    Follow steps To fix BCD information:

    Step1
    1Click Start>All programs>Accessories
    right click Command Prompt>Run as Administrator

    Step2
    At Command prompt type:

    bcdedit -enum all
    Step33
    locate following entry.(this is what you will copy in the following steps)

    Resume from Hibernate
    ---------------------
    identifier {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
    Step44
    {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}

    note- the x's above will be replaces letters or numbers on your
    identifier string.
    Step55
    Use your mouse pointer and place it over the identifier string, right click, and select Mark, highlight the entire indentifier string and then hit Enter.

    (this enables you to drag your pointer over the string and copy it. Important! To copy highlighted string you must hit Enter key! otherwise you will have to repeat process and mark string again)
    Step66
    At flashing cursor on Command Prompt type the following:

    bcdedit /deletevalue
    Step77
    Hit the space bar then right click and paste indentifier string.
    shoud look like this:

    bcdedit /deletevalue {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
    Step88
    Hit the space bar again, and type inherit. Should look like this:

    bcdedit /deletevalue {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
    inherit
    Step99
    Press enter. If done correctly (with proper spacing) a sucessful message will be displayed at Command Prompt.

    Type exit and press enter to close command Prompt. Hibernation should function properly.

    Last edited by rive0108; 15 Jun 2008 at 07:35 PM.
      My System SpecsSystem Spec

  6. #6



    Newbie
    Join Date : Dec 2009
    Posts : 1
    Windows 7 64-bit
    Local Time: 07:35 AM


     

    Re: windows shuts down unexpectedly

    After reading all the testimonials, I just figured I should throw in my two cents.

    I recently installed windows 7 64 bit with no problem and received the same error as seen in the picture below.

    I never had this error until I plugged in this USB 4 port usb 2.0 high speed hub by Gigaware

    i have had it running and been crashing. Removed it and no crashes since. I think the error is related to heating issues. Just thought someone wanted to know!

      My System SpecsSystem Spec

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