Windows Vista Forums

Can't remove K7TotalSecurity

  1. #1


    Zoe Guest

    Can't remove K7TotalSecurity

    Hi Everyone,
    I hope someone can help me with this problem I've been having.
    Up until November last year I had F-Secure virus protection on my computer
    and I changed it to K7TotalSecurity. I had some problems with K7 so then I
    tried Norton, but Norton gave me heaps of trouble and when I wanted to remove
    it I found it very difficult to get rid of. I eventually did remove it and
    installed Trend, which seemed to be OK until the day before yesterday when I
    couldn't log on to the internet.
    I called my server, Bigpond, and they told me I had a perfect connection,
    but that there was a firewall blocking my access to the internet. I then got
    in touch with Trend because I couldn't remove it and they talked me through
    it.
    I have now discovered tha K7TotalSecurity is still running, even though I
    thought I had deleted it from the 'Add & Remove' folder it's still showing
    there and won't be removed. I get a message saying that 'the feature you are
    trying to use is on a network resource that is unavailable.
    I've looked in Program Files and it's not there, and I also noticed in
    Program Files that the folders - InstallShield Installation Information ,
    Uninstall Information and Windows Update - are all showing in a lighter
    colour than the rest of the folders, like a pale ghosty yellow? My question
    is how can I find K7 to completely remove it and have I somehow lost some of
    my Program Files?
    Also I no longer have the K7 console to open to turn the firewall off.
    Kind regards
    Zoƫ

      My System SpecsSystem Spec

  2. #2


    Chuck Guest

    Re: Can't remove K7TotalSecurity

    It sounds like you deleted the entry in the Add/Remove window, not the
    program. The usual solution is to try reinstalling the program, or running
    the program install/remove from the program and then use the uninstall
    feature, either from within the program installer, or from the install
    remove window.

    This assumes that the program followed the windows install remove
    conventions.
    If it does not, a manual remove process may be needed. The usual problem
    with this is that "stuff" gets left in the registry, unless some sort of
    cleanup is done. Unfortunately, finding out what registry entries should be
    removed is not an easy or quick process. Then, manually removing them
    requires a bit of care be taken to not do anything else. Mistakes can cause
    major problems.

    "Zoe" <Zoe@xxxxxx> wrote in message
    news:E16373DC-05B3-4E86-BC23-81BFAB28353E@xxxxxx

    > Hi Everyone,
    > I hope someone can help me with this problem I've been having.
    > Up until November last year I had F-Secure virus protection on my computer
    > and I changed it to K7TotalSecurity. I had some problems with K7 so then
    > I
    > tried Norton, but Norton gave me heaps of trouble and when I wanted to
    > remove
    > it I found it very difficult to get rid of. I eventually did remove it and
    > installed Trend, which seemed to be OK until the day before yesterday when
    > I
    > couldn't log on to the internet.
    > I called my server, Bigpond, and they told me I had a perfect connection,
    > but that there was a firewall blocking my access to the internet. I then
    > got
    > in touch with Trend because I couldn't remove it and they talked me
    > through
    > it.
    > I have now discovered tha K7TotalSecurity is still running, even though I
    > thought I had deleted it from the 'Add & Remove' folder it's still showing
    > there and won't be removed. I get a message saying that 'the feature you
    > are
    > trying to use is on a network resource that is unavailable.
    > I've looked in Program Files and it's not there, and I also noticed in
    > Program Files that the folders - InstallShield Installation Information ,
    > Uninstall Information and Windows Update - are all showing in a lighter
    > colour than the rest of the folders, like a pale ghosty yellow? My
    > question
    > is how can I find K7 to completely remove it and have I somehow lost some
    > of
    > my Program Files?
    > Also I no longer have the K7 console to open to turn the firewall off.
    > Kind regards
    > Zoė


      My System SpecsSystem Spec

  3. #3


    Zoe Guest

    Re: Can't remove K7TotalSecurity

    Hi Chuck. Thank you for this information. I did as you suggested and
    reinstalled it and then removed it and it has fixed the problem. That's
    great. I do appreciate you quick response.
    Kind reagard
    Zoe

    "Chuck" wrote:

    > It sounds like you deleted the entry in the Add/Remove window, not the
    > program. The usual solution is to try reinstalling the program, or running
    > the program install/remove from the program and then use the uninstall
    > feature, either from within the program installer, or from the install
    > remove window.
    >
    > This assumes that the program followed the windows install remove
    > conventions.
    > If it does not, a manual remove process may be needed. The usual problem
    > with this is that "stuff" gets left in the registry, unless some sort of
    > cleanup is done. Unfortunately, finding out what registry entries should be
    > removed is not an easy or quick process. Then, manually removing them
    > requires a bit of care be taken to not do anything else. Mistakes can cause
    > major problems.
    >
    > "Zoe" <Zoe@xxxxxx> wrote in message
    > news:E16373DC-05B3-4E86-BC23-81BFAB28353E@xxxxxx

    > > Hi Everyone,
    > > I hope someone can help me with this problem I've been having.
    > > Up until November last year I had F-Secure virus protection on my computer
    > > and I changed it to K7TotalSecurity. I had some problems with K7 so then
    > > I
    > > tried Norton, but Norton gave me heaps of trouble and when I wanted to
    > > remove
    > > it I found it very difficult to get rid of. I eventually did remove it and
    > > installed Trend, which seemed to be OK until the day before yesterday when
    > > I
    > > couldn't log on to the internet.
    > > I called my server, Bigpond, and they told me I had a perfect connection,
    > > but that there was a firewall blocking my access to the internet. I then
    > > got
    > > in touch with Trend because I couldn't remove it and they talked me
    > > through
    > > it.
    > > I have now discovered tha K7TotalSecurity is still running, even though I
    > > thought I had deleted it from the 'Add & Remove' folder it's still showing
    > > there and won't be removed. I get a message saying that 'the feature you
    > > are
    > > trying to use is on a network resource that is unavailable.
    > > I've looked in Program Files and it's not there, and I also noticed in
    > > Program Files that the folders - InstallShield Installation Information ,
    > > Uninstall Information and Windows Update - are all showing in a lighter
    > > colour than the rest of the folders, like a pale ghosty yellow? My
    > > question
    > > is how can I find K7 to completely remove it and have I somehow lost some
    > > of
    > > my Program Files?
    > > Also I no longer have the K7 console to open to turn the firewall off.
    > > Kind regards
    > > Zoƫ
    >
    >
    >

      My System SpecsSystem Spec


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