Hi, I am new here, I have a Dell Inspiron 1520 32bit laptop, I use for college, lately my family has been using it because our home computer is broke. I was trying to download software for a web class of mine and error messages kept coming up, then I received a message from my One Care stating I needed to download Vista Service Pack, I did and when done it said "Unable to download service pack, reverting back" Why did this happen? This computer is only six months old. Can anyone help.? Thanks,Gail.

Hi Gail,

Did it say Vista Service Pack 1 or SP1 ?

Did it try to download through Windows Update, or directly from the microsoft website?

Did it actually download, and then say it was reverting while trying to install ?

Have you been receiving regular updates automatically through Windows Update?


SIW2

Yes, I was done I thought, with the download when the message came up. My OneCare antivirus came up and gave message that I needed to go to link and down load the service pack. Not sure if it said service pack or Sp1. Thanks,Gail.

Hi,

Check that automatic updating is enabled.

Click the start orb,click Control panel,click Check for Updates.

On the left, click Change Settings.

Dot where it says Install updates Automatically and tick the two boxes bottom left, then click OK.

Then at the top left, click Check for Updates - it could take a little while to complete.

Let me know how you get on

SIW2