Vista - Re: Internet Explorer has stopped working

11-04-2008

(cross-post added to Vista Perf & Maint)
"mushalvarez" <mushalvarez@xxxxxx> wrote in message news

936B496-D34C-43C7-AEA4-59E08A7E3C9C@xxxxxx

Quote:

> Hi, this is the problem details:
>
>
> Problem signature:
>
> Problem Event Name: APPCRASH
>
> Application Name: iexplore.exe
>
> Application Version: 7.0.6000.16757
>
> Application Timestamp: 48e4238e
>

Quote:

> Fault Module Name: COMCTL32.dll
>
> Fault Module Version: 5.82.6000.16386

Your version of that module would appear to be a problem,
depending on your level of maintenance.
How did you get it?

I don't have your OS but think you should make
sure it is properly updated. E.g. then perhaps you would get this one

(ignore the title)
http://support.microsoft.com/kb/932406

(Live Search for
vista "service pack 1" "file version" comctl32 site:microsoft.com
)

<quotes>
This problem was first corrected in Windows Vista Service Pack 1.

Comctl32.dll 6.10.6000.20533 1,648,128 09-Feb-2007 03:33 x86

</quotes>

Good luck

Robert Aldwinckle
---

Quote:

>
> Fault Module Timestamp: 4549bcb0
>
> Exception Code: c0000005
>
> Exception Offset: 0000b4e7
>
> OS Version: 6.0.6000.2.0.0.768.3
>
> Locale ID: 1033
>
> Additional Information 1: 8d13
>
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>
> Additional Information 3: 8d13
>
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>
>
> This is when I tried opening a certain website. I ran diagnostics and this
> is what came up:

Quote:

> I think i may have skipped an update.?

Or something regressed that module. ; )

Quote:

>
> Diagnostic Report (1.7.0110.1):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: 0x0
> Cached Validation Code: 0x0
> Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
> Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
> Windows Product ID: 89578-OEM-7332157-00056
> Windows Product ID Type: 2
> Windows License Type: OEM SLP
> Windows OS version: 6.0.6000.2.00010300.0.0.003
> ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: N/A, hr = 0x80070002
> Signed By: N/A, hr = 0x80070002
> Product Name: Windows Vista (TM) Home Premium
> Architecture: 0x00000000
> Build lab: 6000.vista_gdr.080917-1612
> TTS Error:
> Validation Diagnostic:
> Resolution Status: N/A
>
> WgaER Data-->
> ThreatID(s): N/A, hr = 0x80070002
> Version: 6.0.6002.16398
>
> WGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> File Exists: No
> Version: N/A, hr = 0x80070002
> WgaTray.exe Signed By: N/A, hr = 0x80070002
> WgaLogon.dll Signed By: N/A, hr = 0x80070002
>
> OGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> Version: N/A, hr = 0x80070002
> WGATray.exe Signed By: N/A, hr = 0x80070002
> OGAAddin.dll Signed By: N/A, hr = 0x80070002
>
> OGA Data-->
> Office Status: 114 Blocked VLK 2
> Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
> OGA Version: N/A, 0x80070002
> Signed By: N/A, hr = 0x80070002
> Office Diagnostics:
> B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1562776209-2331940434-728668381</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID
>
> </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion
> major="2"
> minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>75313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE
> Asia Standard
> Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01
>
> </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product
> GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft
> Office Professional Edition
> 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57531</Pid><PidType>14</PidType></Product></Products><Applications><App
> Id="15" Version="11" Result="114"/><App Id="16" Version="11"
> Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19"
> Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App
> Id="1B" Version="11" Result="114"/><App Id="44" Version="11"
> Result="114"/></Applications></Office></Software></GenuineResults>
>
> Spsys.log Content: 0x80070002
>
> Licensing Data-->
> Software licensing service version: 6.0.6000.16509
> Name: Windows(TM) Vista, HomePremium edition
> Description: Windows Operating System - Vista, OEM_SLP channel
> Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
> Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
> Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008
> Installation ID: 005935329783109736948486717312870873911695019500440192
> Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
> Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
> Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
> Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
> Partial Product Key: 2TB37
> License Status: Licensed
>
> HWID Data-->
> HWID Hash Current:
> PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI3KsUaDeL+s81Iz8vTaSsh3eoSsViqF
>
> OEM Activation 1.0 Data-->
> N/A
>
> OEM Activation 2.0 Data-->
> BIOS valid for OA 2.0: yes
> Windows marker version: 0x20000
> OEMID and OEMTableID Consistent: yes
> BIOS Information:
> ACPI Table Name OEMID Value OEMTableID Value
> APIC LENOVO OEMAPIC
> FACP LENOVO CB-01
> HPET LENOVO OEMHPET
> BOOT LENOVO OEMBOOT
> MCFG LENOVO OEMMCFG
> SLIC LENOVO CB-01
> ECDT LENOVO OEMECDT
> OEMB LENOVO AMI_OEM
> GSCI LENOVO GMCHSCI
> ATKG A_M_I_ OEMATKG
> SSDT PmRef CpuPm
>
> Help would be very much appreciated.
>
>
> --
> MUSH ALVAREZ

11-04-2008	#1 (permalink)
Robert Aldwinckle n/a posts	Re: Internet Explorer has stopped working (cross-post added to Vista Perf & Maint) "mushalvarez" <mushalvarez@xxxxxx> wrote in message news936B496-D34C-43C7-AEA4-59E08A7E3C9C@xxxxxx Quote: > Hi, this is the problem details: > > > Problem signature: > > Problem Event Name: APPCRASH > > Application Name: iexplore.exe > > Application Version: 7.0.6000.16757 > > Application Timestamp: 48e4238e > Quote: > Fault Module Name: COMCTL32.dll > > Fault Module Version: 5.82.6000.16386 Your version of that module would appear to be a problem, depending on your level of maintenance. How did you get it? I don't have your OS but think you should make sure it is properly updated. E.g. then perhaps you would get this one (ignore the title) http://support.microsoft.com/kb/932406 (Live Search for vista "service pack 1" "file version" comctl32 site:microsoft.com ) <quotes> This problem was first corrected in Windows Vista Service Pack 1. Comctl32.dll 6.10.6000.20533 1,648,128 09-Feb-2007 03:33 x86 </quotes> Good luck Robert Aldwinckle --- Quote: > > Fault Module Timestamp: 4549bcb0 > > Exception Code: c0000005 > > Exception Offset: 0000b4e7 > > OS Version: 6.0.6000.2.0.0.768.3 > > Locale ID: 1033 > > Additional Information 1: 8d13 > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311 > > Additional Information 3: 8d13 > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311 > > > > This is when I tried opening a certain website. I ran diagnostics and this > is what came up: Quote: > I think i may have skipped an update.? Or something regressed that module. ; ) Quote: > > Diagnostic Report (1.7.0110.1): > ----------------------------------------- > WGA Data--> > Validation Status: Genuine > Validation Code: 0 > Online Validation Code: 0x0 > Cached Validation Code: 0x0 > Windows Product Key: ***-*-WWR7C-QF2M7-2TB37 > Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc= > Windows Product ID: 89578-OEM-7332157-00056 > Windows Product ID Type: 2 > Windows License Type: OEM SLP > Windows OS version: 6.0.6000.2.00010300.0.0.003 > ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3) > Is Admin: Yes > TestCab: 0x0 > WGA Version: N/A, hr = 0x80070002 > Signed By: N/A, hr = 0x80070002 > Product Name: Windows Vista (TM) Home Premium > Architecture: 0x00000000 > Build lab: 6000.vista_gdr.080917-1612 > TTS Error: > Validation Diagnostic: > Resolution Status: N/A > > WgaER Data--> > ThreatID(s): N/A, hr = 0x80070002 > Version: 6.0.6002.16398 > > WGA Notifications Data--> > Cached Result: N/A, hr = 0x80070002 > File Exists: No > Version: N/A, hr = 0x80070002 > WgaTray.exe Signed By: N/A, hr = 0x80070002 > WgaLogon.dll Signed By: N/A, hr = 0x80070002 > > OGA Notifications Data--> > Cached Result: N/A, hr = 0x80070002 > Version: N/A, hr = 0x80070002 > WGATray.exe Signed By: N/A, hr = 0x80070002 > OGAAddin.dll Signed By: N/A, hr = 0x80070002 > > OGA Data--> > Office Status: 114 Blocked VLK 2 > Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 > OGA Version: N/A, 0x80070002 > Signed By: N/A, hr = 0x80070002 > Office Diagnostics: > B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e > > Browser Data--> > Proxy settings: N/A > User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) > Default Browser: C:\Program Files\Internet Explorer\iexplore.exe > Download signed ActiveX controls: Prompt > Download unsigned ActiveX controls: Disabled > Run ActiveX controls and plug-ins: Allowed > Initialize and script ActiveX controls not marked as safe: Disabled > Allow scripting of Internet Explorer Webbrowser control: Disabled > Active scripting: Allowed > Script ActiveX controls marked as safe for scripting: Allowed > > File Scan Data--> > > Other data--> > Office Details: > <GenuineResults><MachineData><UGUID>{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*-*-*-***-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1562776209-2331940434-728668381</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID > > </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion > major="2" > minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>75313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE > Asia Standard > Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 > > </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product > GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft > Office Professional Edition > 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57531</Pid><PidType>14</PidType></Product></Products><Applications><App > Id="15" Version="11" Result="114"/><App Id="16" Version="11" > Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" > Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App > Id="1B" Version="11" Result="114"/><App Id="44" Version="11" > Result="114"/></Applications></Office></Software></GenuineResults> > > Spsys.log Content: 0x80070002 > > Licensing Data--> > Software licensing service version: 6.0.6000.16509 > Name: Windows(TM) Vista, HomePremium edition > Description: Windows Operating System - Vista, OEM_SLP channel > Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f > Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f > Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008 > Installation ID: 005935329783109736948486717312870873911695019500440192 > Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201 > Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203 > Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205 > Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204 > Partial Product Key: 2TB37 > License Status: Licensed > > HWID Data--> > HWID Hash Current: > PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI3KsUaDeL+s81Iz8vTaSsh3eoSsViqF > > OEM Activation 1.0 Data--> > N/A > > OEM Activation 2.0 Data--> > BIOS valid for OA 2.0: yes > Windows marker version: 0x20000 > OEMID and OEMTableID Consistent: yes > BIOS Information: > ACPI Table Name OEMID Value OEMTableID Value > APIC LENOVO OEMAPIC > FACP LENOVO CB-01 > HPET LENOVO OEMHPET > BOOT LENOVO OEMBOOT > MCFG LENOVO OEMMCFG > SLIC LENOVO CB-01 > ECDT LENOVO OEMECDT > OEMB LENOVO AMI_OEM > GSCI LENOVO GMCHSCI > ATKG A_M_I_ OEMATKG > SSDT PmRef CpuPm > > Help would be very much appreciated. > > > -- > MUSH ALVAREZ
My System Specs

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