Save whatever work she has on the machine and then do a "factory restore"
using either the CD/DVD she received with the system or the Recovery
Partition placed on the HD by the
manufacturer....your manual should explain what squence on keys to press
when the system boots to access this feature
If you find a posting or message from me offensive,inappropriate
or disruptive,please ignore it.
If you dont know how to ignore a posting complain
to me and I will be only too happy to demonstrate :-)
"haplyss" <firstname.lastname@example.org> wrote in message
> My granddau has an HP Pavilion Entertainment PC with 3G Ram, AMD Turion
> 64x2 running Vista Home Premium. She has been continually unplugging
> laptop without a proper shutdown first. She may have logged off
> sometimes. Both administrator and her user screens have been solid blue
> with a taskbar. I tried restoring to earlier date on administrator side
> & got the desktop icons back, but a popup said a complete restore wasn't
> done. I tried to restore in the user account and it still maintains
> solid blue with taskbar.
> Does anyone have any idea how to overcome and repair this to gain a
> complete restore?
> All replies greatly appreciated.