Vista - Vista never shuts down properly

We recently brought a laptop with Vista Home and have had on going issues with it not shutting down. Everytime we hit shut down it goes to the logging off screen but never actually makes it. We have left it running over night and come down the next morning and its still "logging off"! We have tried the Ctrl Alt Del combination to see whats causing the issues but the task manager doesnt load up. This has been an ongoing issue for about 3 weeks and have probably only had the laptop for a month.

Forceably switching it off, which we have to, causes the safety mode prompt to come on at the next start up. If we do not run the safety mode we arent able to use the internet as it doesnt connect. So, running it in safety mode is the only way to get things back to normal. I should add that when I start up in safety mode it goes to a black screen eventually with "safety mode" written in each corner. Ive no idea how to move away from this so just hit the main off button but we can get back on the net when it reboots.

Having read a few issues with shutting down it doesnt appear that anyone has the ongoing issue we do and as mentioned Ctrl Alt Del does nothing. On the rare occasion we have got it to shut down properly it reverts the next time. We run McAfee anti virus and as a fairly new laptop there isnt much that we have downloaded since purchase. I also have a desktop and never experienced this ongoing issue!

Please can you offer some advice but please keep the jargon to a minimum and give it to me in laymans terms.

This happens when you have a program that is running in a loop. It may be one of your startup programs. I recommend you make a test and disable all startup programs to see what happens then. If it works normally without the startup programs, you have to reenable them one by one to find the culprit.
There are many ways to manage the startups. I prefer WinPatrol because it is neat. BillP Studios

"seanbewhay" <guest@xxxxxx-email.com> wrote in message
news:9ee9102d07ae6ea137f661e1fe197c6b@xxxxxx-gateway.com...Along with what Rick replied, if this is a new laptop, contact the
manufacturer for support. This may be a problem with a missing driver, or a
driver that needs updating, that their support is familiar with. If the
laptop is out of warranty, check their web support for references to this
problem.

SC Tom

In article <9ee9102d07ae6ea137f661e1fe197c6b@xxxxxx-gateway.com>,
guest@xxxxxx-email.com says...Interesting, I have thought
Vista always shuts down properly... :-)

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Poutnik
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