> That will never happen...to big and IT is in another country.
Then you need to contact Gateway tech support if the machine is still under
warranty or take it to a competent local computer shop. This will not be a
BigComputerStore/GeekSquad type of place. You didn't say what problems
caused you to want to restore to factory condition, but if you can't restore
using the recovery disc set or the image on the hard drive, you have
hardware failure. You can try troubleshooting it yourself, but based on what
you've written I think that will be difficult for you to do.
Elephant Boy Computers - Don't Panic!