Vista - Windows Backup "could not find backup devices on your computer"

I'm attempting to use the "Backup and Restore Center" to back up my computer.
However, whenever I click "Back up computer" I get the following error
message:

"Windows could not find backup devices on your computer. The following
information might explain why this problem occurred:

Incorrect function. (0x80070001)

Please close the backup application and try again."

I do have a DVD RW drive.

Any suggestions?

news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> I'm attempting to use the "Backup and Restore Center" to back up my
> computer.
> However, whenever I click "Back up computer" I get the following error
> message:
>
> "Windows could not find backup devices on your computer. The following
> information might explain why this problem occurred:
>
> Incorrect function. (0x80070001)
>
> Please close the backup application and try again."
>
> I do have a DVD RW drive.

Does the DVD drive show up correctly as an RW drive in Device Manager?

Tom Lake

I have had the same problem. I installed Vista on a second hard drive (SATA
2). I received the same error as you. There were no drives available for me
to backup to.

I reinstalled Vista on SATA 1 and I was able to see all my drives. This is a
repeatable error condition in that I can make it reappear just by
reinstalling Vista to my SATA 2 drive again.

I reported this bug about 2-3 months ago but I guess that Microsoft was
unable to replicate the condition.

By the way, this "may" have to do with the M/B chipset, hardware and SATA
implementation on the M/B. I experience this on an Asus A7N8X2.0 Deluxe
(about 3 years old). It was one of the first M/B's to have built in SATA
capability. It is likely that new boards will not display this problem.

Seeing as how Asus has put this board out to pasture it is not a problem
that will be addressed or fixed.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

"Jeffrey Kohler" <JeffreyKohler@discussions.microsoft.com> wrote in message
news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> I'm attempting to use the "Backup and Restore Center" to back up my
> computer.
> However, whenever I click "Back up computer" I get the following error
> message:
>
> "Windows could not find backup devices on your computer. The following
> information might explain why this problem occurred:
>
> Incorrect function. (0x80070001)
>
> Please close the backup application and try again."
>
> I do have a DVD RW drive.
>
> Any suggestions?

Yes, the DVD drive shows up correctly in device manager:
"TSSTcorp DVD+-RW TS-H553A ATA Device"

This is on a brand new Dell Optiplex.

Any suggestions or advice would be greatly appreciated.



"Tom Lake" wrote:

> news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> > I'm attempting to use the "Backup and Restore Center" to back up my
> > computer.
> > However, whenever I click "Back up computer" I get the following error
> > message:
> >
> > "Windows could not find backup devices on your computer. The following
> > information might explain why this problem occurred:
> >
> > Incorrect function. (0x80070001)
> >
> > Please close the backup application and try again."
> >
> > I do have a DVD RW drive.
>
> Does the DVD drive show up correctly as an RW drive in Device Manager?
>
> Tom Lake
>

I'm experiencing the same error on my brand-new Dell Dimension 9200. Both the
DVD-ROM (correctly identified as such in device manager) and the hard drive
are SATA. I'd really like to back this system up and can't.

"Jeffrey Kohler" wrote:

> Yes, the DVD drive shows up correctly in device manager:
> "TSSTcorp DVD+-RW TS-H553A ATA Device"
>
> This is on a brand new Dell Optiplex.
>
> Any suggestions or advice would be greatly appreciated.
>
>
>
> "Tom Lake" wrote:
>
> > news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> > > I'm attempting to use the "Backup and Restore Center" to back up my
> > > computer.
> > > However, whenever I click "Back up computer" I get the following error
> > > message:
> > >
> > > "Windows could not find backup devices on your computer. The following
> > > information might explain why this problem occurred:
> > >
> > > Incorrect function. (0x80070001)
> > >
> > > Please close the backup application and try again."
> > >
> > > I do have a DVD RW drive.
> >
> > Does the DVD drive show up correctly as an RW drive in Device Manager?
> >
> > Tom Lake
> >

Will each of you who has hit this problem send me an email? Subtract the
"online" from my address. I would like to get some screenshots from you and
it would be easier to do this through email.



--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows Server file and storage technologies? Visit
our team blog at http://blogs.technet.com/filecab/default.aspx.



"Jeffrey Kohler" <JeffreyKohler@discussions.microsoft.com> wrote in message
news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> I'm attempting to use the "Backup and Restore Center" to back up my
> computer.
> However, whenever I click "Back up computer" I get the following error
> message:
>
> "Windows could not find backup devices on your computer. The following
> information might explain why this problem occurred:
>
> Incorrect function. (0x80070001)
>
> Please close the backup application and try again."
>
> I do have a DVD RW drive.
>
> Any suggestions?

Any news on this problem? I have been getting the same error.

Thanks

"Jill Zoeller [MSFT]" wrote:

> Will each of you who has hit this problem send me an email? Subtract the
> "online" from my address. I would like to get some screenshots from you and
> it would be easier to do this through email.
>
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows Server file and storage technologies? Visit
> our team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
>
> "Jeffrey Kohler" <JeffreyKohler@discussions.microsoft.com> wrote in message
> news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> > I'm attempting to use the "Backup and Restore Center" to back up my
> > computer.
> > However, whenever I click "Back up computer" I get the following error
> > message:
> >
> > "Windows could not find backup devices on your computer. The following
> > information might explain why this problem occurred:
> >
> > Incorrect function. (0x80070001)
> >
> > Please close the backup application and try again."
> >
> > I do have a DVD RW drive.
> >
> > Any suggestions?
>
>
>

Yes, the problem occurs because your OEM partition is marked as Active. This
isn't a supported configuration and we're not sure how this is
happening--whether the OEM does this or if something happens during Vista
installation. Can you tell me if this was a clean install or upgrade and the
manufacturer of your computer?

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
"Brian" <Brian@discussions.microsoft.com> wrote in message
news:F6238E35-CD42-40A0-91BA-710CCECC1E85@microsoft.com...
> Any news on this problem? I have been getting the same error.
>
> Thanks
>
> "Jill Zoeller [MSFT]" wrote:
>
>> Will each of you who has hit this problem send me an email? Subtract the
>> "online" from my address. I would like to get some screenshots from you
>> and
>> it would be easier to do this through email.
>>
>>
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows Server file and storage technologies?
>> Visit
>> our team blog at http://blogs.technet.com/filecab/default.aspx.
>>
>>
>>
>> "Jeffrey Kohler" <JeffreyKohler@discussions.microsoft.com> wrote in
>> message
>> news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
>> > I'm attempting to use the "Backup and Restore Center" to back up my
>> > computer.
>> > However, whenever I click "Back up computer" I get the following error
>> > message:
>> >
>> > "Windows could not find backup devices on your computer. The following
>> > information might explain why this problem occurred:
>> >
>> > Incorrect function. (0x80070001)
>> >
>> > Please close the backup application and try again."
>> >
>> > I do have a DVD RW drive.
>> >
>> > Any suggestions?
>>
>>
>>

I have the same problem and the same error message when I try to backup using
a USB Desktop Hard Drive (IOMEGA with 500 GB capacity). My labtop is DELL
Latitude D820 which I bought recently. Originally the Labtop came with "XP
Professional" pre-installed. The vender installed Vista on top of XP, I mean
he replaces XP totally with Vista (i.e. I have one operating system only. No
XP anymore). I hope the above info will help in detecting the reason for the
problem. Please help as I need to backup my files.

"Jill Zoeller [MSFT]" wrote:

> Yes, the problem occurs because your OEM partition is marked as Active. This
> isn't a supported configuration and we're not sure how this is
> happening--whether the OEM does this or if something happens during Vista
> installation. Can you tell me if this was a clean install or upgrade and the
> manufacturer of your computer?
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
> "Brian" <Brian@discussions.microsoft.com> wrote in message
> news:F6238E35-CD42-40A0-91BA-710CCECC1E85@microsoft.com...
> > Any news on this problem? I have been getting the same error.
> >
> > Thanks
> >
> > "Jill Zoeller [MSFT]" wrote:
> >
> >> Will each of you who has hit this problem send me an email? Subtract the
> >> "online" from my address. I would like to get some screenshots from you
> >> and
> >> it would be easier to do this through email.
> >>
> >>
> >>
> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> Want to learn more about Windows Server file and storage technologies?
> >> Visit
> >> our team blog at http://blogs.technet.com/filecab/default.aspx.
> >>
> >>
> >>
> >> "Jeffrey Kohler" <JeffreyKohler@discussions.microsoft.com> wrote in
> >> message
> >> news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
> >> > I'm attempting to use the "Backup and Restore Center" to back up my
> >> > computer.
> >> > However, whenever I click "Back up computer" I get the following error
> >> > message:
> >> >
> >> > "Windows could not find backup devices on your computer. The following
> >> > information might explain why this problem occurred:
> >> >
> >> > Incorrect function. (0x80070001)
> >> >
> >> > Please close the backup application and try again."
> >> >
> >> > I do have a DVD RW drive.
> >> >
> >> > Any suggestions?
> >>
> >>
> >>
>
>
>

I am including instructions below that one customer used to fix this.I have
not tried this myself so I cannot guarantee it will work.


"Head into Disk Management and set your Active Partition to your primary
Windows partition and not the EISA partition. You will then have to reboot
your PC, have your Windows Vista DVD available. Attempting to boot normally
will display the error that 'bootmgr' cannot be found. Boot to the Windows
Vista DVD and start the Recovery tool, the Recovery tool will find an error,
correct it and ask you to reboot. After rebooting you should be able to see
Windows Vista in the list of installed operating system in the Recovery
tool's OS list. Select Windows Vista and then click on the Repair Startup
item. The Recovery tool will then detect a problem with 'bootmgr' and will
reinstall it. Reboot the system and Windows Vista will start normally."

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Jalil" <Jalil@discussions.microsoft.com> wrote in message
news:3B938092-EFBC-4028-A50C-ED5CBC7F0922@microsoft.com...
>I have the same problem and the same error message when I try to backup
>using
> a USB Desktop Hard Drive (IOMEGA with 500 GB capacity). My labtop is DELL
> Latitude D820 which I bought recently. Originally the Labtop came with "XP
> Professional" pre-installed. The vender installed Vista on top of XP, I
> mean
> he replaces XP totally with Vista (i.e. I have one operating system only.
> No
> XP anymore). I hope the above info will help in detecting the reason for
> the
> problem. Please help as I need to backup my files.
>
> "Jill Zoeller [MSFT]" wrote:
>
>> Yes, the problem occurs because your OEM partition is marked as Active.
>> This
>> isn't a supported configuration and we're not sure how this is
>> happening--whether the OEM does this or if something happens during Vista
>> installation. Can you tell me if this was a clean install or upgrade and
>> the
>> manufacturer of your computer?
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows file and storage technologies? Visit our
>> team blog at http://blogs.technet.com/filecab/default.aspx.
>> "Brian" <Brian@discussions.microsoft.com> wrote in message
>> news:F6238E35-CD42-40A0-91BA-710CCECC1E85@microsoft.com...
>> > Any news on this problem? I have been getting the same error.
>> >
>> > Thanks
>> >
>> > "Jill Zoeller [MSFT]" wrote:
>> >
>> >> Will each of you who has hit this problem send me an email? Subtract
>> >> the
>> >> "online" from my address. I would like to get some screenshots from
>> >> you
>> >> and
>> >> it would be easier to do this through email.
>> >>
>> >>
>> >>
>> >> --
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> Want to learn more about Windows Server file and storage technologies?
>> >> Visit
>> >> our team blog at http://blogs.technet.com/filecab/default.aspx.
>> >>
>> >>
>> >>
>> >> "Jeffrey Kohler" <JeffreyKohler@discussions.microsoft.com> wrote in
>> >> message
>> >> news:56919124-E914-4938-84A4-9E2FBE9B3531@microsoft.com...
>> >> > I'm attempting to use the "Backup and Restore Center" to back up my
>> >> > computer.
>> >> > However, whenever I click "Back up computer" I get the following
>> >> > error
>> >> > message:
>> >> >
>> >> > "Windows could not find backup devices on your computer. The
>> >> > following
>> >> > information might explain why this problem occurred:
>> >> >
>> >> > Incorrect function. (0x80070001)
>> >> >
>> >> > Please close the backup application and try again."
>> >> >
>> >> > I do have a DVD RW drive.
>> >> >
>> >> > Any suggestions?
>> >>
>> >>
>> >>
>>
>>
>>