Windows Vista Forums

Can't open files

  1. #1


    John Guest

    Can't open files

    A friend left a garbled message on my telephone answering machine asking me
    for help but I don't use Vista or iTunes, so I'm hoping some kind soul on
    here can help.

    Basically any file he downloads (it may be a photo of his grandson sent as
    an email attachment in jpg format, or a program such as skype.exe, or a pdf
    document) cannot be opened. When double-clicked, any downloaded file opens
    up iTunes and presents the message "iTunes cannot open this file".

    I know it's not much to go on but his message recorded badly. I'll try to
    contact him and get more info but does anyone have any suggestions?

    TIA
    John



      My System SpecsSystem Spec

  2. #2


    John Guest

    Re: Can't open files

    Thanks for the help R. C., I'll phone him tonight and we'll see how we get
    on with that.

    Cheers
    John

    R. C. White wrote:

    > Hi, John.
    >
    > I've never used iTunes and haven't used Vista in year or two, but
    > until someone offers a better idea, have him try this.
    >
    > Control Panel | Default Programs... See which extensions (such as
    > .jpg and .pdf) default to iTunes and change them to something else
    > (like Windows Media Player) - or remove their defaults entirely so
    > that clicking on them does nothing.
    >
    > When I download and install QuickTime, it always has the iTunes add-on
    > checked as well. I must remember to uncheck that option before
    > accepting the download.
    >
    > Let us know how this works out for your friend. Your feedback might
    > help us help others with a similar problem.
    >
    > RC
    >
    > "John" <none@newsgroup> wrote in message
    > news:k-GdnVExq_xXzGPWnZ2dnUVZ8gidnZ2d@newsgroup

    >> A friend left a garbled message on my telephone answering machine
    >> asking me for help but I don't use Vista or iTunes, so I'm hoping
    >> some kind soul on here can help.
    >>
    >> Basically any file he downloads (it may be a photo of his grandson
    >> sent as an email attachment in jpg format, or a program such as
    >> skype.exe, or a pdf document) cannot be opened. When double-clicked,
    >> any downloaded file opens up iTunes and presents the message "iTunes
    >> cannot open this file". I know it's not much to go on but his message
    >> recorded badly. I'll
    >> try to contact him and get more info but does anyone have any
    >> suggestions? TIA
    >> John


      My System SpecsSystem Spec

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