Vista - Vista Complete PC BackUp

I attempted to run Complete PC BackUp and keep getting the following error,
"The filename, directory name, or volume label syntax is incorrect.
(0x8007007b)"

Can you give me the exact steps you followed to cause this error? I am
working with another customer who is getting the same error message, but he
is trying to launch System Restore, so I want to understand when this error
is occurring.

Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"samaaronstx" <samaaronstx@discussions.microsoft.com> wrote in message
news:EA70D575-2A59-47DA-AF6A-D50B2BA5765F@microsoft.com...
>I attempted to run Complete PC BackUp and keep getting the following error,
> "The filename, directory name, or volume label syntax is incorrect.
> (0x8007007b)"

I go to control Panel, click on "backup and restore center, and then click on
"Backup my computer".It searches for backup device, I have a network
drivemade by Ximeta (NDAS..Netdisk). It finds and displays and tells me how
much space is available. I click, 'start backup'...I get message , 'preparing
to create back' and after about 10-15 seconds, I get error,Backup failed. and
"The filename,directory name, or volume lable syntaxisincorrect. (0x8007007B).

"Jill Zoeller [MSFT]" wrote:

> Can you give me the exact steps you followed to cause this error? I am
> working with another customer who is getting the same error message, but he
> is trying to launch System Restore, so I want to understand when this error
> is occurring.
>
> Thanks!
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "samaaronstx" <samaaronstx@discussions.microsoft.com> wrote in message
> news:EA70D575-2A59-47DA-AF6A-D50B2BA5765F@microsoft.com...
> >I attempted to run Complete PC BackUp and keep getting the following error,
> > "The filename, directory name, or volume label syntax is incorrect.
> > (0x8007007b)"
>
>

Can you do the following steps and email me the log file?

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log

Now, reproduce the problem and send me the resulting asr.log file. When you
are done, delete the registry entry you created.

Also, can you send me a screenshot of your Disk Management screen? Please
use my email address minus "online."


--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.



"samaaronstx" <samaaronstx@discussions.microsoft.com> wrote in message
news:BDC1F35C-0843-4E89-A9BC-B9181F2E30A0@microsoft.com...
>I go to control Panel, click on "backup and restore center, and then click
>on
> "Backup my computer".It searches for backup device, I have a network
> drivemade by Ximeta (NDAS..Netdisk). It finds and displays and tells me
> how
> much space is available. I click, 'start backup'...I get message ,
> 'preparing
> to create back' and after about 10-15 seconds, I get error,Backup failed.
> and
> "The filename,directory name, or volume lable syntaxisincorrect.
> (0x8007007B).
>
> "Jill Zoeller [MSFT]" wrote:
>
>> Can you give me the exact steps you followed to cause this error? I am
>> working with another customer who is getting the same error message, but
>> he
>> is trying to launch System Restore, so I want to understand when this
>> error
>> is occurring.
>>
>> Thanks!
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows file and storage technologies? Visit our
>> team blog at http://blogs.technet.com/filecab/default.aspx.
>>
>>
>> "samaaronstx" <samaaronstx@discussions.microsoft.com> wrote in message
>> news:EA70D575-2A59-47DA-AF6A-D50B2BA5765F@microsoft.com...
>> >I attempted to run Complete PC BackUp and keep getting the following
>> >error,
>> > "The filename, directory name, or volume label syntax is incorrect.
>> > (0x8007007b)"
>>
>>

I just sent you the requested information.

Thanks Jill

"Jill Zoeller [MSFT]" wrote:

> Can you do the following steps and email me the log file?
>
> Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
> create a new key called LogFileSetting
>
> Under LogFileSetting, create a new DWORD value called EnableLogging.
> Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
> or 1 (decimal)
>
> Under LogFileSetting, create a new String value called LogPathName.
> Right-click that value, click Modify, and then enter C:\asr.log
>
> Now, reproduce the problem and send me the resulting asr.log file. When you
> are done, delete the registry entry you created.
>
> Also, can you send me a screenshot of your Disk Management screen? Please
> use my email address minus "online."
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
>
> "samaaronstx" <samaaronstx@discussions.microsoft.com> wrote in message
> news:BDC1F35C-0843-4E89-A9BC-B9181F2E30A0@microsoft.com...
> >I go to control Panel, click on "backup and restore center, and then click
> >on
> > "Backup my computer".It searches for backup device, I have a network
> > drivemade by Ximeta (NDAS..Netdisk). It finds and displays and tells me
> > how
> > much space is available. I click, 'start backup'...I get message ,
> > 'preparing
> > to create back' and after about 10-15 seconds, I get error,Backup failed.
> > and
> > "The filename,directory name, or volume lable syntaxisincorrect.
> > (0x8007007B).
> >
> > "Jill Zoeller [MSFT]" wrote:
> >
> >> Can you give me the exact steps you followed to cause this error? I am
> >> working with another customer who is getting the same error message, but
> >> he
> >> is trying to launch System Restore, so I want to understand when this
> >> error
> >> is occurring.
> >>
> >> Thanks!
> >>
> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> Want to learn more about Windows file and storage technologies? Visit our
> >> team blog at http://blogs.technet.com/filecab/default.aspx.
> >>
> >>
> >> "samaaronstx" <samaaronstx@discussions.microsoft.com> wrote in message
> >> news:EA70D575-2A59-47DA-AF6A-D50B2BA5765F@microsoft.com...
> >> >I attempted to run Complete PC BackUp and keep getting the following
> >> >error,
> >> > "The filename, directory name, or volume label syntax is incorrect.
> >> > (0x8007007b)"
> >>
> >>
>
>