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error WindowsUpdate_80073712

  1. #1



    Newbie
    Join Date : May 2007
    Posts : 1
    Local Time: 12:42 AM

    error WindowsUpdate_80073712

    has anybody figured this Vista error? I tried this
    C:\Windows\system32>reg delete HKLM\COMPONENTS /v StoreDirty
    Delete the registry value StoreDirty (Yes/No)? </quote>
    Delete the registry value StoreDirty (Yes/No)? yes
    ERROR: The system was unable to find the specified registry key or value.

    as directed by Micorsoft, but it did not fix the problem.

      My System SpecsSystem Spec

  2.   


  3. #2


    JimR Guest

    Re: error WindowsUpdate_80073712

    "Juan_C" <Juan_C.2q1fdh@no-mx.forums.net> wrote in message
    news:Juan_C.2q1fdh@no-mx.forums.net...
    >
    > has anybody figured this Vista error? I tried this
    > C:\Windows\system32>reg delete HKLM\COMPONENTS /v StoreDirty
    > Delete the registry value StoreDirty (Yes/No)? </quote>
    > Delete the registry value StoreDirty (Yes/No)? yes
    > ERROR: The system was unable to find the specified registry key or
    > value.
    >
    > as directed by Micorsoft, but it did not fix the problem.
    >
    >
    > --
    > Juan_C



    You need to run from an elevated command prompt. Follow these instructions
    exactly - http://support.microsoft.com/kb/KB931712

    --
    Jim


      My System SpecsSystem Spec

  4. #3


    Scully Guest

    Re: error WindowsUpdate_80073712

    I've followed the aritcle exactly as said and i've done it several times but
    i get the same error messages as juan_c did. anyone know where i might be
    going wrong.
    --
    I'm not mad the voices in my head keep telling me so!


    "JimR" wrote:

    > "Juan_C" <Juan_C.2q1fdh@no-mx.forums.net> wrote in message
    > news:Juan_C.2q1fdh@no-mx.forums.net...
    > >
    > > has anybody figured this Vista error? I tried this
    > > C:\Windows\system32>reg delete HKLM\COMPONENTS /v StoreDirty
    > > Delete the registry value StoreDirty (Yes/No)? </quote>
    > > Delete the registry value StoreDirty (Yes/No)? yes
    > > ERROR: The system was unable to find the specified registry key or
    > > value.
    > >
    > > as directed by Micorsoft, but it did not fix the problem.
    > >
    > >
    > > --
    > > Juan_C

    >
    >
    > You need to run from an elevated command prompt. Follow these instructions
    > exactly - http://support.microsoft.com/kb/KB931712
    >
    > --
    > Jim
    >


      My System SpecsSystem Spec

  5. #4


    puddinhead Guest

    Re: error WindowsUpdate_80073712

    I get the same response.

    "Scully" wrote:

    > I've followed the aritcle exactly as said and i've done it several times but
    > i get the same error messages as juan_c did. anyone know where i might be
    > going wrong.
    > --
    > I'm not mad the voices in my head keep telling me so!
    >
    >
    > "JimR" wrote:
    >
    > > "Juan_C" <Juan_C.2q1fdh@no-mx.forums.net> wrote in message
    > > news:Juan_C.2q1fdh@no-mx.forums.net...
    > > >
    > > > has anybody figured this Vista error? I tried this
    > > > C:\Windows\system32>reg delete HKLM\COMPONENTS /v StoreDirty
    > > > Delete the registry value StoreDirty (Yes/No)? </quote>
    > > > Delete the registry value StoreDirty (Yes/No)? yes
    > > > ERROR: The system was unable to find the specified registry key or
    > > > value.
    > > >
    > > > as directed by Micorsoft, but it did not fix the problem.
    > > >
    > > >
    > > > --
    > > > Juan_C

    > >
    > >
    > > You need to run from an elevated command prompt. Follow these instructions
    > > exactly - http://support.microsoft.com/kb/KB931712
    > >
    > > --
    > > Jim
    > >


      My System SpecsSystem Spec

  6. #5


    JGarret748 Guest

    Re: error WindowsUpdate_80073712

    As far as I can tell, this issue never got resolved on this thread, and now
    I'm having the same problem that Juan had. Any advice?

    "JimR" wrote:

    > "Juan_C" <Juan_C.2q1fdh@xxxxxx-mx.forums.net> wrote in message
    > news:Juan_C.2q1fdh@xxxxxx-mx.forums.net...

    > >
    > > has anybody figured this Vista error? I tried this
    > > C:\Windows\system32>reg delete HKLM\COMPONENTS /v StoreDirty
    > > Delete the registry value StoreDirty (Yes/No)? </quote>
    > > Delete the registry value StoreDirty (Yes/No)? yes
    > > ERROR: The system was unable to find the specified registry key or
    > > value.
    > >
    > > as directed by Micorsoft, but it did not fix the problem.
    > >
    > >
    > > --
    > > Juan_C
    >
    >
    > You need to run from an elevated command prompt. Follow these instructions
    > exactly - http://support.microsoft.com/kb/KB931712
    >
    > --
    > Jim
    >

      My System SpecsSystem Spec

  7. #6


    Bell407pilot Guest

    RE: error WindowsUpdate_80073712

    I am having the same problem and have followed the same instructions to fix
    it with no success. I had a trouble ticket opened with MS and talked to one
    tech who walked me through the below listed fix and said he would get back
    with me but that was a month ago. Has anyone figured this out ??????

    "Juan_C" wrote:

    >
    > has anybody figured this Vista error? I tried this
    > C:\Windows\system32>reg delete HKLM\COMPONENTS /v StoreDirty
    > Delete the registry value StoreDirty (Yes/No)? </quote>
    > Delete the registry value StoreDirty (Yes/No)? yes
    > ERROR: The system was unable to find the specified registry key or
    > value.
    >
    > as directed by Micorsoft, but it did not fix the problem.
    >
    >
    > --
    > Juan_C
    >

      My System SpecsSystem Spec

  8. #7
    ripbox's Avatar

    Nerd
    Join Date : Mar 2007
    Posts : 591
    Windows 7 Home Premium x64
    Local Time: 11:42 PM
    uk

     

    Re: error WindowsUpdate_80073712

    sometime it helps to use the search function

    Quote Originally Posted by ripbox View Post
    if you are unable to find pending.xml the try running Error checking this fixed it for me
    the chances are also if you have still been unable to fix this till now you will have other updates that will also not install
    and without these updates you cannot install SP1

    solution directions:

    start - computer - right click C:/ - properties - tools - Error checking - check now - reboot - wait for vista to boot fully (no HDD activities) - start - control panel - windows update - check for updates (don't skip this part) - reboot - install SP1 - enjoy
    this may not solve the problem for you however i spent many hours with Microsoft working to fix this error and this was the final solution that Microsoft for got to tell me till i tried it myself

    here are Microsoft's solutions

    I would like inform you, that the issue you are experiencing might occur due to some Windows Vista corrupt or missing files, for which we may have to redirect you to the Windows Vista Support team.
    Please be assured that I will try my best to assist you in resolving the issue via email support.



    Please try the below mentioned step and see if the issue gets resolved:

    SUGGESTION 1:
    ==============

    We have found that this issue can occur if any third party software is conflicting with the Windows Update Site. If you have Zone Alarm, Norton, McAfee or other Antivirus or firewall software installed on your system, the third party software can conflict with the Windows Update Site hence I would sincerely request you to kindly disable this software while accessing the site and this should resolve the issue for you. Please remember to enable the Windows firewall on your internet connection (if it is not already) before going online in case of Virus problems.

    SUGGESTION 2:
    ==============

    Delete all the components from Software Distribution folder:

    1. Click on Start, choose run type in cmd and click OK.
    2. Type NET STOP WUAUSERV and press Enter. (Leave this window open for later use).
    3. Open My Computer.
    4. Find the folder c:\Windows\SoftwareDistribution
    5. Delete all the components from the folder (SoftwareDistribution).
    6. Return to the black Window that opened in step 1 type NET START WUAUSERV and click enter.
    7. Close all the windows.

    Please try the below mentioned step and see if the issue gets resolved:

    SUGGESTION 1:
    ==============

    We have found that this issue can occur if any third party software is conflicting with the Windows Update Site. If you have Zone Alarm, Norton, McAfee or other Antivirus or firewall software installed on your system, the third party software can conflict with the Windows Update Site hence I would sincerely request you to kindly disable this software while accessing the site and this should resolve the issue for you. Please remember to enable the Windows firewall on your internet connection (if it is not already) before going online in case of Virus problems.

    SUGGESTION 2:
    ==============

    Delete all the components from Software Distribution folder:

    1. Click on Start, choose run type in cmd and click OK.
    2. Type NET STOP WUAUSERV and press Enter. (Leave this window open for later use).
    3. Open My Computer.
    4. Find the folder c:\Windows\SoftwareDistribution
    5. Delete all the components from the folder (SoftwareDistribution).
    6. Return to the black Window that opened in step 1 type NET START WUAUSERV and click enter.
    7. Close all the windows.




    please try the steps mentioned steps below and see if the issue gets resolved:
    (Note: Please use Internet Explorer while updating Windows).

    a. Click on Start, in search box type command. Right click on the command and select the option 'Run as Administrator', click on OK to continue.

    Type the following command mentioned below.
    Icacls c:\windows\winsxs /grant your name: F

    Assuming that user your name is logged into the machine.
    c. Navigate to the folder and delete the file pending.xml.

    d. Download and install the updated windows update agent 3.0 from the website mentioned below.

    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe


    Save the above mentioned file on the desktop. Right click on the file and select the option 'Run as Administrator'. Click on OK to continue.

    Reboot the system and then try to install windows update.


    If the issue still persists, then you will need to delete the following keys in the registry.
    Note: - Incorrect changes in the registry might lead to data loss or you might need to format and reinstall operating system.

    Click on Start -> and then press windows logo key on the keyboard + R which will open Run box, type regedit and tap enter key.
    Take the backup of the registry first. Select File and then select Export from the menu. Save the file name as regbackp and save it to separate location.
    Delete the following keys from the registry
    (+)HKEY_LOCAL_MACHINE\Components\

    PendingXmldentifier
    NextQueueEntryIndex
    AdvancedInstallersNeedResolving

    Reboot the system if required and then try to update windows.

    and the final mail from icrosoft

    Thank you for recent response for my mail.

    I understand from your details the issue you are experiencing may be related to some corrupt/missing files of Windows Vista

    I would be glad to assist you, however, our team is specialized in Windows Update/Microsoft update and your query is beyond our support boundaries.
    I do, however, understand the urgency of this problem and the inconvenience this may be causing you. This issue is best addressed quickly and smoothly over the telephone with the assistance of our main helpline.

    In order to proceed I kindly request you to contact the Microsoft main helpline on 0870 60 10 100.
    And ask for Windows Vista support.

    In closing, I would like to thank you for taking the time to contact us and apologize for not being able to assist in this instance; I trust the helpline will resolve your issues.

    I would like to take this opportunity to thank you once again for choosing Microsoft.


    Regards,


    Santosh
    Microsoft Product Support Services Microsoft Help and Support
    Microsoft Contact Centre (UK): 0870 60 10 100
    Microsoft Contact Centre (Republic of Ireland): 1 850 940940

    3 Easy Steps to Help Keep Your PC Secure: Protect Your PC in 3 Easy Steps

    now my solution: this worked for me

    start - computer - right click C:/ - properties - tools - Error checking - check now - reboot - wait for vista to boot fully (no HDD activities) - start - control panel - windows update - check for updates (don't skip this part) - reboot

      My System SpecsSystem Spec


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