Windows Vista Forums

Losing connection with phone line.
  1. #1


    Tom L Guest

    Losing connection with phone line.

    In March of the this year I purchased a HP a1730n Pavillion computer with
    Windows Vista Premium and it has been great. In my area of the country (NE
    Ohio) we have Time Warner Cable. I have Cable,Roadrunner for the computer and
    Digital Phone that is also through cable. This past week when I turn on the
    computer in the morning it boots up fine but I lose my phone connection and
    have to reboot the cable modem to get my phone service back. The cable
    company has replaced the modem twice and they say they have never heard of
    this problem. I also went to Best Buy whehre I bought the computer and told
    them the problem and they have never heard of it before and have no idea what
    is causing the problem. This happens 90% of the time. I tried removing some
    programs and also used restore but nothing has helped. Anybody has any
    suggestions would be greatly appreciated.
    --
    Tom L



      My System SpecsSystem Spec

  2. #2


    Rick Rogers Guest

    Re: Losing connection with phone line.

    Hi Tom L,

    I don't know of any way that your computer would interfere with the digital
    phone. They use different frequencies as far as I know.

    I had a problem with Time Warner and intermittant drops and it took a real
    technician to diagnose the problem, and this took no less than 3 visits from
    TW reps to figure out. In the end we had to place a powered signal booster
    to strengthen the signal sufficiently.

    --
    Best of Luck,

    Rick Rogers, aka "Nutcase" - Microsoft MVP
    http://mvp.support.microsoft.com/
    Windows help - www.rickrogers.org
    My thoughts http://rick-mvp.blogspot.com

    "Tom L" <TomL@discussions.microsoft.com> wrote in message
    news:BF969AD0-D86E-4277-B601-1ACAD198EAD3@microsoft.com...
    > In March of the this year I purchased a HP a1730n Pavillion computer with
    > Windows Vista Premium and it has been great. In my area of the country (NE
    > Ohio) we have Time Warner Cable. I have Cable,Roadrunner for the computer
    > and
    > Digital Phone that is also through cable. This past week when I turn on
    > the
    > computer in the morning it boots up fine but I lose my phone connection
    > and
    > have to reboot the cable modem to get my phone service back. The cable
    > company has replaced the modem twice and they say they have never heard of
    > this problem. I also went to Best Buy whehre I bought the computer and
    > told
    > them the problem and they have never heard of it before and have no idea
    > what
    > is causing the problem. This happens 90% of the time. I tried removing
    > some
    > programs and also used restore but nothing has helped. Anybody has any
    > suggestions would be greatly appreciated.
    > --
    > Tom L



      My System SpecsSystem Spec

Losing connection with phone line. problems?

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