Vista - remote access with microsoft vista

today while on the phone with a microsoft professional, said professional
asked for access to my computer because my pushing buttons didn't seem to be
solving the problem. I allowed the access -- all seemed to be going well, she
Deepika Tresa was going thru files and programs to "solve" my problem, 1 and
a half hours later I need to go teach a class. This professional and I agreed
we would meet back up tomorrow between 2-4pm. Simply restart my computer and
she or another professional would call tomorrow. My computer never came back
up. All is lost - gone - vanished. Question: am I a complete idiot for
allowing the remote access or was my professional for deleting everything I
had on my computer or worse did someone steal everything off my computer?????
Someone help me please. I am dead in the water!!!!

Hi,

Describe "My computer never came back up".

To me it sounds like you have a hardware problem. I seriously doubt that
anyone at Microsoft Product Support or any of the major OEM's would
intentionally damage your system.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Ticked Terry" <Ticked Terry@discussions.microsoft.com> wrote in message
news:FDE9DBDF-6EA1-4131-A27B-2919F82FE61F@microsoft.com...
> today while on the phone with a microsoft professional, said professional
> asked for access to my computer because my pushing buttons didn't seem to
> be
> solving the problem. I allowed the access -- all seemed to be going well,
> she
> Deepika Tresa was going thru files and programs to "solve" my problem, 1
> and
> a half hours later I need to go teach a class. This professional and I
> agreed
> we would meet back up tomorrow between 2-4pm. Simply restart my computer
> and
> she or another professional would call tomorrow. My computer never came
> back
> up. All is lost - gone - vanished. Question: am I a complete idiot for
> allowing the remote access or was my professional for deleting everything
> I
> had on my computer or worse did someone steal everything off my
> computer?????
> Someone help me please. I am dead in the water!!!!

But Rick the computer is only 2 months old - I can't get microsoft to call or
email me back - now what???

"Rick Rogers" wrote:

> Hi,
>
> Describe "My computer never came back up".
>
> To me it sounds like you have a hardware problem. I seriously doubt that
> anyone at Microsoft Product Support or any of the major OEM's would
> intentionally damage your system.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Ticked Terry" <Ticked Terry@discussions.microsoft.com> wrote in message
> news:FDE9DBDF-6EA1-4131-A27B-2919F82FE61F@microsoft.com...
> > today while on the phone with a microsoft professional, said professional
> > asked for access to my computer because my pushing buttons didn't seem to
> > be
> > solving the problem. I allowed the access -- all seemed to be going well,
> > she
> > Deepika Tresa was going thru files and programs to "solve" my problem, 1
> > and
> > a half hours later I need to go teach a class. This professional and I
> > agreed
> > we would meet back up tomorrow between 2-4pm. Simply restart my computer
> > and
> > she or another professional would call tomorrow. My computer never came
> > back
> > up. All is lost - gone - vanished. Question: am I a complete idiot for
> > allowing the remote access or was my professional for deleting everything
> > I
> > had on my computer or worse did someone steal everything off my
> > computer?????
> > Someone help me please. I am dead in the water!!!!
>
>

Hi,

If it's only two months old then it's still under warranty. Contact the
manufacturer as they are obligated to fix it. Microsoft doesn't do that, the
system manufacturer does. I would suggest you contact someone knowledgable
enough to recover any data you wish to save before bringing it in for work.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Ticked Terry" <TickedTerry@discussions.microsoft.com> wrote in message
news:B25AE60E-FF49-4C0B-9999-5D9036CD93DA@microsoft.com...
> But Rick the computer is only 2 months old - I can't get microsoft to call
> or
> email me back - now what???
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> Describe "My computer never came back up".
>>
>> To me it sounds like you have a hardware problem. I seriously doubt that
>> anyone at Microsoft Product Support or any of the major OEM's would
>> intentionally damage your system.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Ticked Terry" <Ticked Terry@discussions.microsoft.com> wrote in message
>> news:FDE9DBDF-6EA1-4131-A27B-2919F82FE61F@microsoft.com...
>> > today while on the phone with a microsoft professional, said
>> > professional
>> > asked for access to my computer because my pushing buttons didn't seem
>> > to
>> > be
>> > solving the problem. I allowed the access -- all seemed to be going
>> > well,
>> > she
>> > Deepika Tresa was going thru files and programs to "solve" my problem,
>> > 1
>> > and
>> > a half hours later I need to go teach a class. This professional and I
>> > agreed
>> > we would meet back up tomorrow between 2-4pm. Simply restart my
>> > computer
>> > and
>> > she or another professional would call tomorrow. My computer never came
>> > back
>> > up. All is lost - gone - vanished. Question: am I a complete idiot for
>> > allowing the remote access or was my professional for deleting
>> > everything
>> > I
>> > had on my computer or worse did someone steal everything off my
>> > computer?????
>> > Someone help me please. I am dead in the water!!!!
>>
>>