Windows Vista Forums

Windows 'Bad image ' error message

  1. #1


    Strollow Guest

    Windows 'Bad image ' error message

    I purchased a new Toshiba Satellite A135-S4477 about a month ago, and only
    recently whenever I open most applications, an error message like this always
    apppears before clicking OK for the application to load.

    C:\Windows\system32\csapi.dll is either not designed to run on Windows or it
    contains an error. Try installing the program again using the original
    installation media or contact your system administrator or the saftware
    vendor for support.

    It didn't used to happen before so I'm wondering what the problem might
    be.....anyone got any suggestions?

      My System SpecsSystem Spec

  2. #2


    dean-dean Guest

    Re: Windows 'Bad image ' error message

    If you go to C:\Windows\system32, right-click on csapi.dll, and choose
    Properties, can you figure out, on the Details tab, what company it's from,
    or what program or driver might be using it?

    "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    news:213A62D3-54EB-4F61-8739-FD9317C6C85D@microsoft.com...
    >I purchased a new Toshiba Satellite A135-S4477 about a month ago, and only
    > recently whenever I open most applications, an error message like this
    > always
    > apppears before clicking OK for the application to load.
    >
    > C:\Windows\system32\csapi.dll is either not designed to run on Windows or
    > it
    > contains an error. Try installing the program again using the original
    > installation media or contact your system administrator or the saftware
    > vendor for support.
    >
    > It didn't used to happen before so I'm wondering what the problem might
    > be.....anyone got any suggestions?



      My System SpecsSystem Spec

  3. #3


    Strollow Guest

    Re: Windows 'Bad image ' error message

    Hi, thanks for the reply, I appreciate it. Anyway there isn't any such
    information available on the details tab, all that is offered is the type and
    size of file plus the date of modification.

    I'm curious as to how that information would have helped to get to the
    bottom of the problem.

    "dean-dean" wrote:

    > If you go to C:\Windows\system32, right-click on csapi.dll, and choose
    > Properties, can you figure out, on the Details tab, what company it's from,
    > or what program or driver might be using it?
    >
    > "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    > news:213A62D3-54EB-4F61-8739-FD9317C6C85D@microsoft.com...
    > >I purchased a new Toshiba Satellite A135-S4477 about a month ago, and only
    > > recently whenever I open most applications, an error message like this
    > > always
    > > apppears before clicking OK for the application to load.
    > >
    > > C:\Windows\system32\csapi.dll is either not designed to run on Windows or
    > > it
    > > contains an error. Try installing the program again using the original
    > > installation media or contact your system administrator or the saftware
    > > vendor for support.
    > >
    > > It didn't used to happen before so I'm wondering what the problem might
    > > be.....anyone got any suggestions?

    >


      My System SpecsSystem Spec

  4. #4


    dean-dean Guest

    Re: Windows 'Bad image ' error message

    Well, it's not a file that comes with Vista. I'm trying to determine what
    program or driver installation added it to the System32 folder. The fact
    that the Details tab lacked any Copyright, File Version, or Product Name is
    cause for suspicion. It's apparently a corrupted file (bad image) from a
    program on your computer. What is odd is that it needs to run whenever you
    try to start a program. If you go to Start Menu\Programs\Administrative
    Tools and run the System Configuration Utility, on the Startup tab, is there
    any reference to that file (look under the Command column)? On the Services
    tab, put a check next to "Hide all Microsoft services". Are any Services
    left showing that have no name listed under the Manufacturer column?

    Do you remember installing a particular program about the time the message
    started?

    Try this. Rename csapi.dll to csapi.dll.old. Whatever program that depends
    on it will complain that csapi.dll cannot be found. That may be a program
    you will need to re-install, because of the corrupt file. Too, Device
    Manager may show a problem device with an exclamation point. That would
    indicate a driver you would need to re-install.

    Do you run a program that might be a spellchecker for some of your programs,
    one that would run when the program is run?


    "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    news:7A3E0D00-1C2C-4175-A55E-A3C7CAB85E77@microsoft.com...
    > Hi, thanks for the reply, I appreciate it. Anyway there isn't any such
    > information available on the details tab, all that is offered is the type
    > and
    > size of file plus the date of modification.
    >
    > I'm curious as to how that information would have helped to get to the
    > bottom of the problem.
    >
    > "dean-dean" wrote:
    >
    >> If you go to C:\Windows\system32, right-click on csapi.dll, and choose
    >> Properties, can you figure out, on the Details tab, what company it's
    >> from,
    >> or what program or driver might be using it?
    >>
    >> "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    >> news:213A62D3-54EB-4F61-8739-FD9317C6C85D@microsoft.com...
    >> >I purchased a new Toshiba Satellite A135-S4477 about a month ago, and
    >> >only
    >> > recently whenever I open most applications, an error message like this
    >> > always
    >> > apppears before clicking OK for the application to load.
    >> >
    >> > C:\Windows\system32\csapi.dll is either not designed to run on Windows
    >> > or
    >> > it
    >> > contains an error. Try installing the program again using the original
    >> > installation media or contact your system administrator or the saftware
    >> > vendor for support.
    >> >
    >> > It didn't used to happen before so I'm wondering what the problem might
    >> > be.....anyone got any suggestions?

    >>



      My System SpecsSystem Spec

  5. #5


    Strollow Guest

    Re: Windows 'Bad image ' error message

    Hmm, then this doesn't sound good..thanks again. All the sevices under the
    System Configuration Utility have a Manufacturer's name. All the devices
    under the device manager are fully functional, I didn't see any exclamation
    mark on any of them.

    I am yet to attempt to rename the file as you suggested, I wanted to offer
    some additional information I forgot to include before trying that. On
    Shutdown (and restart), the following Bad image err message pops up:

    Windows - Bad image
    Exception Processing Message 0x000007b Parameters 0x760E023C 0x760E023C
    0x760E023C 0x760E023C

    Also, with regards to the first err message, it seems not to be consistent.
    Usually whenever Windows Live Messenger signs me in onto in the internet, I
    get that message. This didnt happen the second time a signed in today, some
    hours after the first.

    Secondly, the first err message appears whenever I try to load the 'Toshiba
    Game Console' application.

    Thanks.


    "dean-dean" wrote:

    > Well, it's not a file that comes with Vista. I'm trying to determine what
    > program or driver installation added it to the System32 folder. The fact
    > that the Details tab lacked any Copyright, File Version, or Product Name is
    > cause for suspicion. It's apparently a corrupted file (bad image) from a
    > program on your computer. What is odd is that it needs to run whenever you
    > try to start a program. If you go to Start Menu\Programs\Administrative
    > Tools and run the System Configuration Utility, on the Startup tab, is there
    > any reference to that file (look under the Command column)? On the Services
    > tab, put a check next to "Hide all Microsoft services". Are any Services
    > left showing that have no name listed under the Manufacturer column?
    >
    > Do you remember installing a particular program about the time the message
    > started?
    >
    > Try this. Rename csapi.dll to csapi.dll.old. Whatever program that depends
    > on it will complain that csapi.dll cannot be found. That may be a program
    > you will need to re-install, because of the corrupt file. Too, Device
    > Manager may show a problem device with an exclamation point. That would
    > indicate a driver you would need to re-install.
    >
    > Do you run a program that might be a spellchecker for some of your programs,
    > one that would run when the program is run?
    >
    >
    > "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    > news:7A3E0D00-1C2C-4175-A55E-A3C7CAB85E77@microsoft.com...
    > > Hi, thanks for the reply, I appreciate it. Anyway there isn't any such
    > > information available on the details tab, all that is offered is the type
    > > and
    > > size of file plus the date of modification.
    > >
    > > I'm curious as to how that information would have helped to get to the
    > > bottom of the problem.
    > >
    > > "dean-dean" wrote:
    > >
    > >> If you go to C:\Windows\system32, right-click on csapi.dll, and choose
    > >> Properties, can you figure out, on the Details tab, what company it's
    > >> from,
    > >> or what program or driver might be using it?
    > >>
    > >> "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    > >> news:213A62D3-54EB-4F61-8739-FD9317C6C85D@microsoft.com...
    > >> >I purchased a new Toshiba Satellite A135-S4477 about a month ago, and
    > >> >only
    > >> > recently whenever I open most applications, an error message like this
    > >> > always
    > >> > apppears before clicking OK for the application to load.
    > >> >
    > >> > C:\Windows\system32\csapi.dll is either not designed to run on Windows
    > >> > or
    > >> > it
    > >> > contains an error. Try installing the program again using the original
    > >> > installation media or contact your system administrator or the saftware
    > >> > vendor for support.
    > >> >
    > >> > It didn't used to happen before so I'm wondering what the problem might
    > >> > be.....anyone got any suggestions?
    > >>

    >
    >


      My System SpecsSystem Spec

  6. #6


    Kerry Brown Guest

    Re: Windows 'Bad image ' error message

    "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    news:213A62D3-54EB-4F61-8739-FD9317C6C85D@microsoft.com...
    >I purchased a new Toshiba Satellite A135-S4477 about a month ago, and only
    > recently whenever I open most applications, an error message like this
    > always
    > apppears before clicking OK for the application to load.
    >
    > C:\Windows\system32\csapi.dll is either not designed to run on Windows or
    > it
    > contains an error. Try installing the program again using the original
    > installation media or contact your system administrator or the saftware
    > vendor for support.
    >
    > It didn't used to happen before so I'm wondering what the problem might
    > be.....anyone got any suggestions?



    A quick search for that filename turns up a lot of hits about Autodesk
    software.

    --
    Kerry Brown
    Microsoft MVP - Shell/User
    http://www.vistahelp.ca



      My System SpecsSystem Spec

  7. #7


    dean-dean Guest

    Re: Windows 'Bad image ' error message

    Well, my suspicion is that it's something to do with your 'Toshiba Game
    Console' program. This is a product made by Wild Tangent. I would go ahead
    and rename the file csapi.dll to csapi.dll.old. It won't hurt anything, and
    you can rename it back after the experiment. After doing this, try to run
    the program and see if it squawks about not being able to find csapi.dll.
    You might also try Windows Live Messenger, to see if that program complains.

    If the file belongs to the 'Toshiba Game Console', Wild Tangent may be
    running in the background on your computer, trying to "phone home"
    occasionally, for updates for game media/advertising stuff. Are Wild
    Tangent games somehow part of your Messenger program?

    As an aside, Wild Tangent is sort of considered "grayware" in terms of
    having it on one's computer. Perhaps they have a better reputation than they
    used to, I dunno.

    If you are unable to rename the file because it's in use, try disabling the
    Wild Tangent program, and/or Wild Tangent Update, or Toshiba Game Console
    from running at startup, using Windows Defender > Tools > Software Explorer.
    Restart your computer, and then try to rename the file.

    "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    news:8E36FF70-27AA-4679-AE1C-70ACD80ED70A@microsoft.com...
    > Hmm, then this doesn't sound good..thanks again. All the sevices under the
    > System Configuration Utility have a Manufacturer's name. All the devices
    > under the device manager are fully functional, I didn't see any
    > exclamation
    > mark on any of them.
    >
    > I am yet to attempt to rename the file as you suggested, I wanted to offer
    > some additional information I forgot to include before trying that. On
    > Shutdown (and restart), the following Bad image err message pops up:
    >
    > Windows - Bad image
    > Exception Processing Message 0x000007b Parameters 0x760E023C 0x760E023C
    > 0x760E023C 0x760E023C
    >
    > Also, with regards to the first err message, it seems not to be
    > consistent.
    > Usually whenever Windows Live Messenger signs me in onto in the internet,
    > I
    > get that message. This didnt happen the second time a signed in today,
    > some
    > hours after the first.
    >
    > Secondly, the first err message appears whenever I try to load the
    > 'Toshiba
    > Game Console' application.
    >
    > Thanks.
    >
    >
    > "dean-dean" wrote:
    >
    >> Well, it's not a file that comes with Vista. I'm trying to determine
    >> what
    >> program or driver installation added it to the System32 folder. The fact
    >> that the Details tab lacked any Copyright, File Version, or Product Name
    >> is
    >> cause for suspicion. It's apparently a corrupted file (bad image) from a
    >> program on your computer. What is odd is that it needs to run whenever
    >> you
    >> try to start a program. If you go to Start Menu\Programs\Administrative
    >> Tools and run the System Configuration Utility, on the Startup tab, is
    >> there
    >> any reference to that file (look under the Command column)? On the
    >> Services
    >> tab, put a check next to "Hide all Microsoft services". Are any Services
    >> left showing that have no name listed under the Manufacturer column?
    >>
    >> Do you remember installing a particular program about the time the
    >> message
    >> started?
    >>
    >> Try this. Rename csapi.dll to csapi.dll.old. Whatever program that
    >> depends
    >> on it will complain that csapi.dll cannot be found. That may be a
    >> program
    >> you will need to re-install, because of the corrupt file. Too, Device
    >> Manager may show a problem device with an exclamation point. That would
    >> indicate a driver you would need to re-install.
    >>
    >> Do you run a program that might be a spellchecker for some of your
    >> programs,
    >> one that would run when the program is run?
    >>
    >>
    >> "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    >> news:7A3E0D00-1C2C-4175-A55E-A3C7CAB85E77@microsoft.com...
    >> > Hi, thanks for the reply, I appreciate it. Anyway there isn't any such
    >> > information available on the details tab, all that is offered is the
    >> > type
    >> > and
    >> > size of file plus the date of modification.
    >> >
    >> > I'm curious as to how that information would have helped to get to the
    >> > bottom of the problem.
    >> >
    >> > "dean-dean" wrote:
    >> >
    >> >> If you go to C:\Windows\system32, right-click on csapi.dll, and choose
    >> >> Properties, can you figure out, on the Details tab, what company it's
    >> >> from,
    >> >> or what program or driver might be using it?
    >> >>
    >> >> "Strollow" <Strollow@discussions.microsoft.com> wrote in message
    >> >> news:213A62D3-54EB-4F61-8739-FD9317C6C85D@microsoft.com...
    >> >> >I purchased a new Toshiba Satellite A135-S4477 about a month ago, and
    >> >> >only
    >> >> > recently whenever I open most applications, an error message like
    >> >> > this
    >> >> > always
    >> >> > apppears before clicking OK for the application to load.
    >> >> >
    >> >> > C:\Windows\system32\csapi.dll is either not designed to run on
    >> >> > Windows
    >> >> > or
    >> >> > it
    >> >> > contains an error. Try installing the program again using the
    >> >> > original
    >> >> > installation media or contact your system administrator or the
    >> >> > saftware
    >> >> > vendor for support.
    >> >> >
    >> >> > It didn't used to happen before so I'm wondering what the problem
    >> >> > might
    >> >> > be.....anyone got any suggestions?
    >> >>

    >>
    >>



      My System SpecsSystem Spec


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