Vista - Internet Explorer cannot display webpage

Vista home premium on HP laptop (two weeks old). IE7 worked correctly until
the computer did an auto update last night. Since then IE7 will not display
any webpage. The diagnostic says that there is nothing wrong with the
internet connection. Mail works normally.

Is there a problem with any of the updates in the current batch? I do not
see any other messages on the forums about it?

Thanks for any reply.

Andereida

Hi Andereida,

There have been some reported problems of this nature with installing
KB937143, try removing it (control panel/programs and features/view
installed updates)

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Kenneth Billings" <Kenneth.lammermuirs@btinternet.com> wrote in message
news:eOMZHfp4HHA.2312@TK2MSFTNGP06.phx.gbl...
> Vista home premium on HP laptop (two weeks old). IE7 worked correctly
> until the computer did an auto update last night. Since then IE7 will not
> display any webpage. The diagnostic says that there is nothing wrong with
> the internet connection. Mail works normally.
>
> Is there a problem with any of the updates in the current batch? I do not
> see any other messages on the forums about it?
>
> Thanks for any reply.
>
> Andereida

Thanks, Rick, for your reply.

Uninstalling KB937143 does indeed correct the problem. However the update
insists on re-installing itself again on reboot.

I also found that, unbeknown to me, Norton firewall had taken over duties
from Windows firewall. Changing the settings back to the Vista firewall
permits IE7 to access webpages correctly even with KB937143 installed.
Exactly why I don't know but perhaps it makes sense to you.

I'm typing this from a hotel room with only a narrowband dial-up connection.
When I get back to base Norton is coming off this machine.

Thank you for your time.
Andereida

"Rick Rogers" <rick@mvps.org> wrote in message
news:OldiiIq4HHA.4184@TK2MSFTNGP06.phx.gbl...
> Hi Andereida,
>
> There have been some reported problems of this nature with installing
> KB937143, try removing it (control panel/programs and features/view
> installed updates)
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Kenneth Billings" <Kenneth.lammermuirs@btinternet.com> wrote in message
> news:eOMZHfp4HHA.2312@TK2MSFTNGP06.phx.gbl...
>> Vista home premium on HP laptop (two weeks old). IE7 worked correctly
>> until the computer did an auto update last night. Since then IE7 will not
>> display any webpage. The diagnostic says that there is nothing wrong with
>> the internet connection. Mail works normally.
>>
>> Is there a problem with any of the updates in the current batch? I do not
>> see any other messages on the forums about it?
>>
>> Thanks for any reply.
>>
>> Andereida
>

Hi,

Thanks for the feedback. Funny how my follow up suggestion, had the initial
one failed to resolve the issue, was to check for the presence of Norton
software. I suspect there is a base incompatibility between it and that
cumulative update.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Andereida" <bhk5835-ng1@yahoo.co.uk> wrote in message
news:OMdOPt14HHA.4676@TK2MSFTNGP05.phx.gbl...
> Thanks, Rick, for your reply.
>
> Uninstalling KB937143 does indeed correct the problem. However the update
> insists on re-installing itself again on reboot.
>
> I also found that, unbeknown to me, Norton firewall had taken over duties
> from Windows firewall. Changing the settings back to the Vista firewall
> permits IE7 to access webpages correctly even with KB937143 installed.
> Exactly why I don't know but perhaps it makes sense to you.
>
> I'm typing this from a hotel room with only a narrowband dial-up
> connection. When I get back to base Norton is coming off this machine.
>
> Thank you for your time.
> Andereida
>
> "Rick Rogers" <rick@mvps.org> wrote in message
> news:OldiiIq4HHA.4184@TK2MSFTNGP06.phx.gbl...
>> Hi Andereida,
>>
>> There have been some reported problems of this nature with installing
>> KB937143, try removing it (control panel/programs and features/view
>> installed updates)
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Kenneth Billings" <Kenneth.lammermuirs@btinternet.com> wrote in message
>> news:eOMZHfp4HHA.2312@TK2MSFTNGP06.phx.gbl...
>>> Vista home premium on HP laptop (two weeks old). IE7 worked correctly
>>> until the computer did an auto update last night. Since then IE7 will
>>> not display any webpage. The diagnostic says that there is nothing wrong
>>> with the internet connection. Mail works normally.
>>>
>>> Is there a problem with any of the updates in the current batch? I do
>>> not see any other messages on the forums about it?
>>>
>>> Thanks for any reply.
>>>
>>> Andereida
>>
>