Windows Vista Forums

Errors with display model computer

  1. #1


    Michelle02392 Guest

    Errors with display model computer

    I just bought a Dell Dimension E521 with Windows Vista Home Premium. It was
    a display model so the store has their different names as administrator. I
    know the people that work there and they most likely changed things they
    don't even know about. I was wondering if/how I can restore everything as if
    I did just get it out of the box. I tried a system restore and that was not
    a good idea. I keep getting errors for things like SetPoint and Google
    Desktop along with some others. Sometimes I even need to restart the
    computer just to get internet explorer to open. Would inserting the
    reinstallation disk be something I could try? Please help...

      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: Errors with display model computer

    Michelle02392 wrote:

    > I just bought a Dell Dimension E521 with Windows Vista Home Premium. It was
    > a display model so the store has their different names as administrator. I
    > know the people that work there and they most likely changed things they
    > don't even know about. I was wondering if/how I can restore everything as if
    > I did just get it out of the box. I tried a system restore and that was not
    > a good idea. I keep getting errors for things like SetPoint and Google
    > Desktop along with some others. Sometimes I even need to restart the
    > computer just to get internet explorer to open. Would inserting the
    > reinstallation disk be something I could try? Please help...
    You should do a clean install of Windows. Boot with the Vista
    installation CD or, if you didn't get one, see if there is a hidden
    partition on the hard drive. If you can't figure out how to do this, go
    back to the shop and find out. Legally there must be a way to return the
    machine to factory condition and that's what you want to do.


    Malke
    --
    Elephant Boy Computers
    www.elephantboycomputers.com
    "Don't Panic!"
    MS-MVP Windows - Shell/User

      My System SpecsSystem Spec

  3. #3


    Michelle02392 Guest

    Re: Errors with display model computer


    Thanks Malke. That's what I thought. So to do a clean install I just need
    to have the reinstallation cd in the computer and then turn it on? I put in
    the cd (out of some frustration) but it's "options" were for people updating
    from XP. As far as I read there was nothing for someone who bought the
    computer with Vista already on it. Is it still ok?

      My System SpecsSystem Spec

  4. #4


    dean-dean Guest

    Re: Errors with display model computer

    Go here and download the Owners Manual (PDF, 9.18 MB):

    http://support.dell.com/support/edoc...1/en/index.htm

    Read the instructions regarding "Using Dell PC Restore", on page 57. In
    short:

    To use PC Restore:

    1 Turn on the computer.

    During the boot process, a blue bar with www.dell.com appears at the top of
    the screen.

    2 Immediately upon seeing the blue bar, press <Ctrl><F11>.

    If you do not press <Ctrl><F11> in time, let the computer finish starting,
    and then restart the computer again.

    NOTICE: If you do not want to proceed with PC Restore, click Reboot in the
    following step.

    3 On the next screen that appears, click Restore.

    4 On the next screen, click Confirm.

    The restore process takes approximately 6–10 minutes to complete.

    5 When prompted, click Finish to reboot the computer.

    NOTE: Do not manually shut down the computer. Click Finish and let the
    computer completely reboot.

    6 When prompted, click Yes.

    The computer restarts. Because the computer is restored to its original
    operating state, the screens that appear, such as the End User License
    Agreement, are the same ones that
    appeared the first time the computer was turned on.

    7 Click Next.

    The System Restore screen appears and the computer restarts.

    8 After the computer restarts, click OK.



    "Michelle02392" <Michelle02392@xxxxxx> wrote in message
    news:000BEF05-133B-4109-B6A4-1BD4AA4E238D@xxxxxx

    >I just bought a Dell Dimension E521 with Windows Vista Home Premium. It
    >was
    > a display model so the store has their different names as administrator.
    > I
    > know the people that work there and they most likely changed things they
    > don't even know about. I was wondering if/how I can restore everything as
    > if
    > I did just get it out of the box. I tried a system restore and that was
    > not
    > a good idea. I keep getting errors for things like SetPoint and Google
    > Desktop along with some others. Sometimes I even need to restart the
    > computer just to get internet explorer to open. Would inserting the
    > reinstallation disk be something I could try? Please help...

      My System SpecsSystem Spec

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