When you installed the driver
and other HP software did you do this
before plugging the USB cable from the printer into the PC?
If you have the printer plugged in when you install the HP driver
package, Windows will try to install its driver
before HP can!
Unplug the USB cable from the PC.
Go to the Printers Folder and delete all the printer icons there.
Go to Control Panel and click on Uninstall Programs (if you are in the
VISTA view; if in Classic view find the icon for Program & Features)
Find any references to HP programs that might be related to the printer
and its functions and uninstall them.
Reboot the computer.
Locate the file to install the HP software package and right mouse
click on it. Select Run as Administrator and OK your way out as needed.
DO NOT plug the USB cable from the printer into the PC until either the
installation program tells you to do so or until after you reach
That should install the HP software/driver.
But note that Home versions of VISTA do not have the Fax and scan
utility that is built into other versions of VISTA so you will have to
rely on the HP software. That is why it is important to use the full
software package and not the Basic package if you are downloading from
the HP website which I recommend to ensure that you have the latest
version and can also install any updates or fixes that may be there.
This is the file I refer to:
HP Photosmart Full Feature Software and Drivers
05-2007 version 8.0.0 - 101.02M
As you can see it is very large and you can get it from HP on disk if
your media with the printer is not uptodate -- does it say it's OK for