Windows Vista Forums

Vista Drivers Print the Square Number of Copies Requested
  1. #1


    adamsr2 Guest

    Vista Drivers Print the Square Number of Copies Requested

    I have a HP deskjet 970Cse. HP has not released a full featured driver for
    Vista. Instead they suggest using the driver Vista will assign. I notice on
    Print Shop 21 and 22 it print the square number of the copies I request, 4
    for 2, 36 for 6. This doesn't happen in other programs that I have found
    yet, like Word or Excel. It doesn't happen if I use a HP 1300 or HP 1500
    with regular full featured drivers supplied by HP. I went on a Print Shop
    web site and the moderator discovered her Epson Style C86, which uses a Vista
    driver rather than a full featured Epson Vista driver, does the same thing.



    Has anyone else noticed such a thing? Has anyone got a cure?

      My System SpecsSystem Spec

  2. #2


    huwyngr Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    In article <8ADBDE3F-2F85-4565-BE7F-6C161721B9DF@xxxxxx>,
    Adamsr2 wrote:

    > *HP has not released a full featured driver for*
    > Vista. *Instead they suggest using the driver Vista will assign.
    Whereas I would suggest, when you have problems or missing features,
    installing the fully featured XP driver using Compatibility mode and
    Run as Administrator.

    See a reply I just posted to:

    Subject: Borderless printeing with the deskjet 460c

    that was posted on Monday by muffinman, but substitute the equivalent
    driver for your printer.


      My System SpecsSystem Spec

  3. #3


    adamsr2 Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    I tried the XP SP2 driver in compatibility mode run as administrator. It
    installed the printer, but the printer won't print in anything, even a test
    page. Any other suggestions? I thought for a minute this one would work.

    "huwyngr" wrote:

    > In article <8ADBDE3F-2F85-4565-BE7F-6C161721B9DF@xxxxxx>,
    > Adamsr2 wrote:
    >

    > > HP has not released a full featured driver for
    > > Vista. Instead they suggest using the driver Vista will assign.
    >
    > Whereas I would suggest, when you have problems or missing features,
    > installing the fully featured XP driver using Compatibility mode and
    > Run as Administrator.
    >
    > See a reply I just posted to:
    >
    > Subject: Borderless printeing with the deskjet 460c
    >
    > that was posted on Monday by muffinman, but substitute the equivalent
    > driver for your printer.
    >
    >

      My System SpecsSystem Spec

  4. #4


    huwyngr Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    Does it print if you use the test print feature within the printer
    itself that does not involve the PC -- usually a combination of buttons
    or of powering on with one button pressed: check your manual.

    If it does not then it would indicate that the printer itself has
    failed.

    When you installed the XP driver, you did have the USB cable NOT
    plugged into the PC as per the instructions for installing drivers when
    using USB? Or are you using parallel cable connection?

    Since that fails look here in this newsgroup section for a message from
    Alan Morris -- "Alan Morris [MSFT]" <alanmo@xxxxxx> --
    and ask him for help since he has a very good line into HP's
    development people.

    If you don't mind I'll ask in my Compuserve PCHardware Forum Print &
    Scan section to see if anyone else has heard of this extraordinary
    "feature".


      My System SpecsSystem Spec

  5. #5


    huwyngr Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    Here's a reply from my main colleage in PCHW on printing etc:

    << I don't have an answer. However, Print Shop has some unusual ways
    of defining a print job. They don't act like any other program.

    I haven't seen that anomaly, but I'd have the person check to make sure
    that they didn't have two sided printing set in the Print Shop print
    window.

    If their 970 has a duplexer (which, I believe, was an add on for that
    machine) then I'd have them switch it on and off as well as two sided
    printing in the Print Shop printer window. Playing around with be
    worth some effort.

    Different templates give different results. Newsletter assumes two
    sided printing. Greeting cards give another set of results. I like
    the program, but tis a challenge sometimes. >>

    Let us know if that helps find out what is going on.


      My System SpecsSystem Spec

  6. #6


    adamsr2 Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    I'm connected with a USB. I re-installed the XP SP2 driver with the printer
    not attached until it was called for. It didn't change the outcome. The
    printer prints a test page when not connected to the laptop.

    I checked to see if double sided was selected in Print Shop. It wasn't. I
    put the two sided attachment on and printed that way. It still printed the
    square number of copies. My guess is that the Vista "non-full-featured"
    driver is causing the problem on the non-Vista compatible printer and Print
    Shop. I'm guessing this because it happened with the Forum Lady's Epson,
    also not Vista compatible.

    "huwyngr" wrote:

    > Here's a reply from my main colleage in PCHW on printing etc:
    >
    > << I don't have an answer. However, Print Shop has some unusual ways
    > of defining a print job. They don't act like any other program.
    >
    > I haven't seen that anomaly, but I'd have the person check to make sure
    > that they didn't have two sided printing set in the Print Shop print
    > window.
    >
    > If their 970 has a duplexer (which, I believe, was an add on for that
    > machine) then I'd have them switch it on and off as well as two sided
    > printing in the Print Shop printer window. Playing around with be
    > worth some effort.
    >
    > Different templates give different results. Newsletter assumes two
    > sided printing. Greeting cards give another set of results. I like
    > the program, but tis a challenge sometimes. >>
    >
    > Let us know if that helps find out what is going on.
    >
    >

      My System SpecsSystem Spec

  7. #7


    huwyngr Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    In article <0B3434DC-874F-4C2E-99A3-F95B20594498@xxxxxx>,
    Adamsr2 wrote:

    > I checked to see if double sided was selected in Print Shop.
    Did you check some different templates, as suggested by Lee?

    On the whole I think you have to pin it on PrintShop rather than the HP
    Driver since it only happens with that application and happens with
    another printer.

    Did you check for updates to PrintShop? I see this one on the
    Bruderbund site.

    http://support.broderbund.com/downlo...c.asp?dlid=640

    -------------------------------------------------------------

    The Vista Compatibility Update file functions as follows.

    This Windows® Vista update will detect and repair The Print Shop® 22
    and PrintMaster® 17 applications already installed on your computer.
    After applying this update The Print Shop® 22 and PrintMaster® 17 will
    operate normally on computers running Windows® Vista.

    File Size: 26.4 mb

    --------------------------------------------------------------------

    Also from http://support.encoreusa.com/kb.asp?id=571 if you bought
    PrintShop Retail not downloaded.

    Although you say you went onto a PrintShop Forum and had contact with a
    moderator, have you contacted Buderbund/PrintShop direct:

    http://support.broderbund.com/contac...20992&active=Y

    Good luck with the VISTA update if you have not already applied it.


      My System SpecsSystem Spec

  8. #8


    adamsr2 Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    Yes, I did try other templates. It didn't help. Alas, the Vista compatility
    update is for Print Shop 22. I have Print Shop 21.

    Broderbund support won't talk to me because they no longer support Print
    Shop 21. Even though it is only four years old. With Print Shop 22 they
    have an excuse to drop 21.

    "huwyngr" wrote:

    > In article <0B3434DC-874F-4C2E-99A3-F95B20594498@xxxxxx>,
    > Adamsr2 wrote:
    >

    > > I checked to see if double sided was selected in Print Shop.
    >
    > Did you check some different templates, as suggested by Lee?
    >
    > On the whole I think you have to pin it on PrintShop rather than the HP
    > Driver since it only happens with that application and happens with
    > another printer.
    >
    > Did you check for updates to PrintShop? I see this one on the
    > Bruderbund site.
    >
    > http://support.broderbund.com/downlo...c.asp?dlid=640
    >
    > -------------------------------------------------------------
    >
    > The Vista Compatibility Update file functions as follows.
    >
    > This Windows® Vista update will detect and repair The Print Shop® 22
    > and PrintMaster® 17 applications already installed on your computer.
    > After applying this update The Print Shop® 22 and PrintMaster® 17 will
    > operate normally on computers running Windows® Vista.
    >
    > File Size: 26.4 mb
    >
    > --------------------------------------------------------------------
    >
    > Also from http://support.encoreusa.com/kb.asp?id=571 if you bought
    > PrintShop Retail not downloaded.
    >
    > Although you say you went onto a PrintShop Forum and had contact with a
    > moderator, have you contacted Buderbund/PrintShop direct:
    >
    > http://support.broderbund.com/contac...20992&active=Y
    >
    > Good luck with the VISTA update if you have not already applied it.
    >
    >

      My System SpecsSystem Spec

  9. #9


    huwyngr Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    In article <F76044EF-C0B9-4F29-A14A-7DF9F7DC4AB6@xxxxxx>, Adamsr2
    wrote:

    > *Alas, the Vista compatility*
    > update is for Print Shop 22. *I have Print Shop 21.
    But you said in your first message:

    > *I notice on*
    > Print Shop 21 and 22 it print the square number of the copies I request, 4*
    > for 2, 36 for 6.
    Will Bruderbond confirm that the problem is fixed in PS22?


      My System SpecsSystem Spec

  10. #10


    huwyngr Guest

    Re: Vista Drivers Print the Square Number of Copies Requested

    Here's another suggestion that I've been given:

    << Has the person checked the default setup for the printer in the
    Printers panel in Control Panel, Hardware and Sound? Is it set to print
    more than one copy?

    Years ago some printer drivers would print 4 copies even if you
    selected 1 in the application's Print menu if the default for the
    Printer was set to 2 copies. I haven't noticed that in a few years, but
    maybe the quirk has reared its ugly head again. >>

    Note that this is the default setting -- not what you can set when you
    just click on Print.


      My System SpecsSystem Spec

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