In article <4CC2544A-7B90-4002-AF6B-B1F9CA545D81@xxxxxx>, Lucy
> *Did they also say to install the software before plugging in the*
> No mention of that.
I suggest you adopt it as standard practice when installing USB
connected devices. This is particularly the case when there is a driver
supplied with VISTA "out of the box" since these are often much less
featured than the ones that came along later when the hardware
manufacturers started to catch up and issued complete software packages
If you just plug the printer in, VISTA will immediately install its
built in driver without asking you and then when you come to install
the later version it finds one already there and does not seem to adopt
the "I am newer so I'll replace it".
Thanks again for the help.