We keep getting a Fatal Error when installing the HP wireless printer.We are
working with the CD that HP supplied specially for Vista.



The install gets close to finishing that then we get the message of a Fatal
Error. Does anyone have a solution to this, or help so that we can get the
printer and software loaded up and working?

thanks

is the setup application failing or some other service?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mac" <Mac@xxxxxx> wrote in message
news:2758AEAB-511C-4A9C-89BB-905DF45B25AC@xxxxxx

> We keep getting a Fatal Error when installing the HP wireless printer.We
> are
> working with the CD that HP supplied specially for Vista.
>
> The install gets close to finishing that then we get the message of a
> Fatal
> Error. Does anyone have a solution to this, or help so that we can get the
> printer and software loaded up and working?
>
> thanks

Hi Allan, I have added the error message that we get when installed the
printer CD. It was labled as install for Vista. We called HP and after 1 hour
of them trying to help us, they said that MS Vista has two files missing from
the operating system and that they have encounter this issue with others
before. Any help or sugestions would be wonderful?

Description
Windows encountered a problem while installing device drivers for your
Unknown Device

Problem signature
Problem Event Name: PnPDriverInstallError
Architecture: x86
Win32 error: 000005B4
Inf name: hpohsla.inf
Driver Package hash: ae43713ffc3d3e779f2f10fe201dccc479470872
DDInstall section name: hpo81003.gpd.NT.6.0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105

Files that help describe the problem
DMI76F.tmp.log.xml
oem43.inf
minidump.mdmp
memory.hdmp
setupapi.dev.log



"Alan Morris [MSFT]" wrote:

> is the setup application failing or some other service?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Mac" <Mac@xxxxxx> wrote in message
> news:2758AEAB-511C-4A9C-89BB-905DF45B25AC@xxxxxx

> > We keep getting a Fatal Error when installing the HP wireless printer.We
> > are
> > working with the CD that HP supplied specially for Vista.
> >
> > The install gets close to finishing that then we get the message of a
> > Fatal
> > Error. Does anyone have a solution to this, or help so that we can get the
> > printer and software loaded up and working?
> >
> > thanks

>
>
>

Sorry I'm not much of a setup guy. What files are missing?

Did you scan the network using Add Printer? Did this find the network
device?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mac" <Mac@xxxxxx> wrote in message
news:EBBA0CDC-2F03-48BD-9DDA-83BFFF07FD15@xxxxxx

> Hi Allan, I have added the error message that we get when installed the
> printer CD. It was labled as install for Vista. We called HP and after 1
> hour
> of them trying to help us, they said that MS Vista has two files missing
> from
> the operating system and that they have encounter this issue with others
> before. Any help or sugestions would be wonderful?
>
> Description
> Windows encountered a problem while installing device drivers for your
> Unknown Device
>
> Problem signature
> Problem Event Name: PnPDriverInstallError
> Architecture: x86
> Win32 error: 000005B4
> Inf name: hpohsla.inf
> Driver Package hash: ae43713ffc3d3e779f2f10fe201dccc479470872
> DDInstall section name: hpo81003.gpd.NT.6.0
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 4105
>
> Files that help describe the problem
> DMI76F.tmp.log.xml
> oem43.inf
> minidump.mdmp
> memory.hdmp
> setupapi.dev.log
>
>
>
> "Alan Morris [MSFT]" wrote:
>

>> is the setup application failing or some other service?
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Mac" <Mac@xxxxxx> wrote in message
>> news:2758AEAB-511C-4A9C-89BB-905DF45B25AC@xxxxxx

>> > We keep getting a Fatal Error when installing the HP wireless
>> > printer.We
>> > are
>> > working with the CD that HP supplied specially for Vista.
>> >
>> > The install gets close to finishing that then we get the message of a
>> > Fatal
>> > Error. Does anyone have a solution to this, or help so that we can get
>> > the
>> > printer and software loaded up and working?
>> >
>> > thanks

>>
>>
>>