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Vista - HPdeskjet 3820 printer drivers

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Old 01-10-2008   #1 (permalink)
Donald


 
 

HPdeskjet 3820 printer drivers

I have been unable to get my old printer up and going, worked for three hours
online with a HP tech, and tried about everything. Every time we made a
change, and asked for a test page, the message came up that a test page was
sent to the printer, but nothing printed.

My System SpecsSystem Spec
Old 01-10-2008   #2 (permalink)
huwyngr


 
 

Re: HPdeskjet 3820 printer drivers

Are you connected by parallel cable or USB? If USB direct into the PC's
USB port or via a hub?

1 - Are you using the alternate driver that HP refers to:

http://h10025.www1.hp.com/ewfrf/wc/d...8478&lc=en&cc=
us&dlc=en&product=75045&os=2093&lang=en

Deskjet 3820 [use] Deskjet 970cse

2 - Are there any documents listed in the Print Queue?

3 - Have you gone through the troubleshooting procedure in this
document:

http://h10025.www1.hp.com/ewfrf/wc/d...3712&lc=en&cc=
us&dlc=en&product=75045&os=2093&lang=en

HP All-in-One, Deskjet, and Photosmart Printers - Print Jobs are Stuck
In the Print Queue in Windows Vista and Do Not Print with USB Printers

4 - Have you downloaded and run the Printer Diagnostic Utility at:

http://h10025.www1.hp.com/ewfrf/wc/s...c=en&cc=us&dlc
=en&product=75045&lang=en

HP Printing Diagnostic Utility 12-2007 1.0 - 621.89k

5 - If all else fails try installing the XP Full Featured software:

http://h10025.www1.hp.com/ewfrf/wc/s...=en&cc=us&dlc=
en&product=75045&lang=en

HP DeskJet Full Feature software/driver: For USB or parallel cable

03-2003 7.1.0.0 - 20.73M

My System SpecsSystem Spec
Old 01-10-2008   #3 (permalink)
huwyngr


 
 

Re: HPdeskjet 3820 printer drivers

Just came across this:

http://h10025.www1.hp.com/ewfrf/wc/d...152&lc=en&cc=u
s&dlc=en&product=75045&rule=45150&lang=en

HP Deskjet Printers - HPZSTATX.EXE Causes Print Job to Hang in Queue

ISSUE:

When a print job is sent to the printer, the job stays in the printer
queue. The printer will fail to react and no error messages will
appear. Besides, the system may lock up. This issue mainly affects the
following HP Deskjet printers:

HP Deskjet 3820 printer

NOTE that as I read it you do not have to have another printer
installed for this to happen with the printers in the table, only with
the ones listed under the table so the remedy to try would seem to be
to rename that file.

So try the instructions under XP if you then find that file.

BTW WHat version of VISTA are you using and what is the PC make and
model?

My System SpecsSystem Spec
Old 10-23-2008   #4 (permalink)
hp deskjet 3820


 
 

RE: HPdeskjet 3820 printer drivers



"Donald" wrote:
Quote:

> I have been unable to get my old printer up and going, worked for three hours
> online with a HP tech, and tried about everything. Every time we made a
> change, and asked for a test page, the message came up that a test page was
> sent to the printer, but nothing printed.
My System SpecsSystem Spec
Old 10-23-2008   #5 (permalink)
Cari \(MS-MVP\)


 
 

Re: HPdeskjet 3820 printer drivers

Is there a question here?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"hp deskjet 3820" <hp deskjet 3820@xxxxxx> wrote in
message news:F1E7D16D-ECEF-426B-89F5-45DA4188A16C@xxxxxx
Quote:

>
>
> "Donald" wrote:
>
Quote:

>> I have been unable to get my old printer up and going, worked for three
>> hours
>> online with a HP tech, and tried about everything. Every time we made a
>> change, and asked for a test page, the message came up that a test page
>> was
>> sent to the printer, but nothing printed.
My System SpecsSystem Spec
Old 10-26-2008   #6 (permalink)


VISTA BUSINESS 32bit
 
 

Re: HPdeskjet 3820 printer drivers

Printer sharing between Vista & XP may be resolved by the following method:

Right click on my computer,properties,advanced system settings,
computer name,change,select WORKGROUP, name it as "WORKGROUP".
This will probably solve the problem.

I resolved a printer communication problem by 1) Using a shorter length USB cable 2) By increasing the printer's USB speed. Hope it helps you.

Last edited by Naresh Mittal; 10-26-2008 at 11:34 AM.. Reason: New solution
My System SpecsSystem Spec
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