finally found a fix to this problem. You may want to print these instruction and please pass on to anyone you know who may be having this problem.
Scroll down to IGC folder and left double click the folder
I went to www.bravareader.com/downloadreader.htm
and downloaded the free reader on the left side of the screen
Then to associate the tif file with the reader I did the following:
Click on Start in lower LH corner
Left click on Default programs
Left click on Associate file type or protocol with a program
Wait a few seconds while it loads
Scroll down to .tif and click on it
Left click on Change Program at top right
Click on Browse
Left double click on Brava Reader folderClick Open at lower right hand corner
Single left click on Brava Reader at the bottom
Click OK and wait while the program finishes
You should now see Brava Reader next to the tif file in the list
Click on close and you are done!
Now we can get back to work....opening and printing our faxes and other tif files.