Vista - Printer vanished and won't reinstall

01-17-2008

I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a
Samsung ML-4600 printer, both of which were working ok with vista until
recently. When switching either of the printers on, vista prompted that it
was installing new devices, even through they had been previously installed
and working ok. Each time vista says that it cannot find the drivers and
prompts me to use the drivers that were supplied. I have downloaded the
latest vista compatible drivers from the manufacturers website, but it still
does not recognise the printer and says installation failed. Both printers
have now disappeared from the printers control panel.

Any help would be appreciated

Paul

01-17-2008

it sounds like the print spooler service is not running.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Paul H" <paulnospam@xxxxxx> wrote in message
news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx

Quote:

>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a
>Samsung ML-4600 printer, both of which were working ok with vista until
>recently. When switching either of the printers on, vista prompted that it
>was installing new devices, even through they had been previously installed
>and working ok. Each time vista says that it cannot find the drivers and
>prompts me to use the drivers that were supplied. I have downloaded the
>latest vista compatible drivers from the manufacturers website, but it
>still does not recognise the printer and says installation failed. Both
>printers have now disappeared from the printers control panel.
>
> Any help would be appreciated
>
> Paul

01-19-2008

Checked and was working ok. Tried stopping and restarting but printer still
not recognised.

Paul

"Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
news:umlvTuTWIHA.3556@xxxxxx

Quote:

> it sounds like the print spooler service is not running.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Paul H" <paulnospam@xxxxxx> wrote in message
> news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx

Quote:

>>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a
>>Samsung ML-4600 printer, both of which were working ok with vista until
>>recently. When switching either of the printers on, vista prompted that
>>it was installing new devices, even through they had been previously
>>installed and working ok. Each time vista says that it cannot find the
>>drivers and prompts me to use the drivers that were supplied. I have
>>downloaded the latest vista compatible drivers from the manufacturers
>>website, but it still does not recognise the printer and says installation
>>failed. Both printers have now disappeared from the printers control
>>panel.
>>
>> Any help would be appreciated
>>
>> Paul

>
>

01-21-2008

Is the list of printers empty on the manufacture model page? If that's the
case you need to get the system setup files that address this issue.

Call Microsoft for the QFE. There is not a charge for this bug fix.

This will fix the issue when the printer manufacturer model page only
contains a few models. I think another symptom is the USB device will not
automatically install inbox drivers.

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"

http://support.microsoft.com/kb/937187

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Paul H" <paulnospam@xxxxxx> wrote in message
news:A1D8A555-2D8C-45B3-B846-AD019DD43E42@xxxxxx

Quote:

> Checked and was working ok. Tried stopping and restarting but printer
> still not recognised.
>
> Paul
>
>
> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
> news:umlvTuTWIHA.3556@xxxxxx

Quote:

>> it sounds like the print spooler service is not running.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Paul H" <paulnospam@xxxxxx> wrote in message
>> news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx

Quote:

>>>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and
>>>a Samsung ML-4600 printer, both of which were working ok with vista until
>>>recently. When switching either of the printers on, vista prompted that
>>>it was installing new devices, even through they had been previously
>>>installed and working ok. Each time vista says that it cannot find the
>>>drivers and prompts me to use the drivers that were supplied. I have
>>>downloaded the latest vista compatible drivers from the manufacturers
>>>website, but it still does not recognise the printer and says
>>>installation failed. Both printers have now disappeared from the
>>>printers control panel.
>>>
>>> Any help would be appreciated
>>>
>>> Paul

>>
>>

>

01-22-2008

Yeah, the list of printers is empty. I shall give Microsoft a call in the
morning to get the bug fix.

Many Thanks for your help

Paul

"Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
news:%23LkVg0FXIHA.1208@xxxxxx

Quote:

> Is the list of printers empty on the manufacture model page? If that's
> the case you need to get the system setup files that address this issue.
>
>
> Call Microsoft for the QFE. There is not a charge for this bug fix.
>
> This will fix the issue when the printer manufacturer model page only
> contains a few models. I think another symptom is the USB device will not
> automatically install inbox drivers.
>
>
>
> Error message when you try to install a new hardware device in Windows
> Vista: "Windows encountered a problem installing the driver software for
> your device"
>
> http://support.microsoft.com/kb/937187
>
>
>
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Paul H" <paulnospam@xxxxxx> wrote in message
> news:A1D8A555-2D8C-45B3-B846-AD019DD43E42@xxxxxx

Quote:

>> Checked and was working ok. Tried stopping and restarting but printer
>> still not recognised.
>>
>> Paul
>>
>>
>> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message
>> news:umlvTuTWIHA.3556@xxxxxx

Quote:

>>> it sounds like the print spooler service is not running.
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Paul H" <paulnospam@xxxxxx> wrote in message
>>> news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx
>>>>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and
>>>>a Samsung ML-4600 printer, both of which were working ok with vista
>>>>until recently. When switching either of the printers on, vista
>>>>prompted that it was installing new devices, even through they had been
>>>>previously installed and working ok. Each time vista says that it
>>>>cannot find the drivers and prompts me to use the drivers that were
>>>>supplied. I have downloaded the latest vista compatible drivers from
>>>>the manufacturers website, but it still does not recognise the printer
>>>>and says installation failed. Both printers have now disappeared from
>>>>the printers control panel.
>>>>
>>>> Any help would be appreciated
>>>>
>>>> Paul
>>>
>>>

>>

>
>

01-17-2008	#1 (permalink)
Paul H n/a posts	Printer vanished and won't reinstall I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a Samsung ML-4600 printer, both of which were working ok with vista until recently. When switching either of the printers on, vista prompted that it was installing new devices, even through they had been previously installed and working ok. Each time vista says that it cannot find the drivers and prompts me to use the drivers that were supplied. I have downloaded the latest vista compatible drivers from the manufacturers website, but it still does not recognise the printer and says installation failed. Both printers have now disappeared from the printers control panel. Any help would be appreciated Paul
My System Specs

01-17-2008	#2 (permalink)
Alan Morris [MSFT] n/a posts	Re: Printer vanished and won't reinstall it sounds like the print spooler service is not running. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Paul H" <paulnospam@xxxxxx> wrote in message news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx Quote: >I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a >Samsung ML-4600 printer, both of which were working ok with vista until >recently. When switching either of the printers on, vista prompted that it >was installing new devices, even through they had been previously installed >and working ok. Each time vista says that it cannot find the drivers and >prompts me to use the drivers that were supplied. I have downloaded the >latest vista compatible drivers from the manufacturers website, but it >still does not recognise the printer and says installation failed. Both >printers have now disappeared from the printers control panel. > > Any help would be appreciated > > Paul
My System Specs

01-19-2008	#3 (permalink)
Paul H n/a posts	Re: Printer vanished and won't reinstall Checked and was working ok. Tried stopping and restarting but printer still not recognised. Paul "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message news:umlvTuTWIHA.3556@xxxxxx Quote: > it sounds like the print spooler service is not running. > > -- > Alan Morris > Windows Printing Team > Search the Microsoft Knowledge Base here: > http://support.microsoft.com/search/?adv=1 > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > "Paul H" <paulnospam@xxxxxx> wrote in message > news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx Quote: >>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and a >>Samsung ML-4600 printer, both of which were working ok with vista until >>recently. When switching either of the printers on, vista prompted that >>it was installing new devices, even through they had been previously >>installed and working ok. Each time vista says that it cannot find the >>drivers and prompts me to use the drivers that were supplied. I have >>downloaded the latest vista compatible drivers from the manufacturers >>website, but it still does not recognise the printer and says installation >>failed. Both printers have now disappeared from the printers control >>panel. >> >> Any help would be appreciated >> >> Paul > >
My System Specs

01-21-2008	#4 (permalink)
Alan Morris [MSFT] n/a posts	Re: Printer vanished and won't reinstall Is the list of printers empty on the manufacture model page? If that's the case you need to get the system setup files that address this issue. Call Microsoft for the QFE. There is not a charge for this bug fix. This will fix the issue when the printer manufacturer model page only contains a few models. I think another symptom is the USB device will not automatically install inbox drivers. Error message when you try to install a new hardware device in Windows Vista: "Windows encountered a problem installing the driver software for your device" http://support.microsoft.com/kb/937187 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Paul H" <paulnospam@xxxxxx> wrote in message news:A1D8A555-2D8C-45B3-B846-AD019DD43E42@xxxxxx Quote: > Checked and was working ok. Tried stopping and restarting but printer > still not recognised. > > Paul > > > "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message > news:umlvTuTWIHA.3556@xxxxxx Quote: >> it sounds like the print spooler service is not running. >> >> -- >> Alan Morris >> Windows Printing Team >> Search the Microsoft Knowledge Base here: >> http://support.microsoft.com/search/?adv=1 >> >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >> >> "Paul H" <paulnospam@xxxxxx> wrote in message >> news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx Quote: >>>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and >>>a Samsung ML-4600 printer, both of which were working ok with vista until >>>recently. When switching either of the printers on, vista prompted that >>>it was installing new devices, even through they had been previously >>>installed and working ok. Each time vista says that it cannot find the >>>drivers and prompts me to use the drivers that were supplied. I have >>>downloaded the latest vista compatible drivers from the manufacturers >>>website, but it still does not recognise the printer and says >>>installation failed. Both printers have now disappeared from the >>>printers control panel. >>> >>> Any help would be appreciated >>> >>> Paul >> >> >
My System Specs

01-22-2008	#5 (permalink)
Paul H n/a posts	Re: Printer vanished and won't reinstall Yeah, the list of printers is empty. I shall give Microsoft a call in the morning to get the bug fix. Many Thanks for your help Paul "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message news:%23LkVg0FXIHA.1208@xxxxxx Quote: > Is the list of printers empty on the manufacture model page? If that's > the case you need to get the system setup files that address this issue. > > > Call Microsoft for the QFE. There is not a charge for this bug fix. > > This will fix the issue when the printer manufacturer model page only > contains a few models. I think another symptom is the USB device will not > automatically install inbox drivers. > > > > Error message when you try to install a new hardware device in Windows > Vista: "Windows encountered a problem installing the driver software for > your device" > > http://support.microsoft.com/kb/937187 > > > > > > > > -- > Alan Morris > Windows Printing Team > Search the Microsoft Knowledge Base here: > http://support.microsoft.com/search/?adv=1 > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > "Paul H" <paulnospam@xxxxxx> wrote in message > news:A1D8A555-2D8C-45B3-B846-AD019DD43E42@xxxxxx Quote: >> Checked and was working ok. Tried stopping and restarting but printer >> still not recognised. >> >> Paul >> >> >> "Alan Morris [MSFT]" <alanmo@xxxxxx> wrote in message >> news:umlvTuTWIHA.3556@xxxxxx Quote: >>> it sounds like the print spooler service is not running. >>> >>> -- >>> Alan Morris >>> Windows Printing Team >>> Search the Microsoft Knowledge Base here: >>> http://support.microsoft.com/search/?adv=1 >>> >>> This posting is provided "AS IS" with no warranties, and confers no >>> rights. >>> >>> "Paul H" <paulnospam@xxxxxx> wrote in message >>> news:84D3D9A9-40C0-45C8-AAA9-38A600D0A60B@xxxxxx >>>>I am currently running Vista Home Premium x64. I have a HP PSC 1610 and >>>>a Samsung ML-4600 printer, both of which were working ok with vista >>>>until recently. When switching either of the printers on, vista >>>>prompted that it was installing new devices, even through they had been >>>>previously installed and working ok. Each time vista says that it >>>>cannot find the drivers and prompts me to use the drivers that were >>>>supplied. I have downloaded the latest vista compatible drivers from >>>>the manufacturers website, but it still does not recognise the printer >>>>and says installation failed. Both printers have now disappeared from >>>>the printers control panel. >>>> >>>> Any help would be appreciated >>>> >>>> Paul >>> >>> >> > >
My System Specs

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