Thank you for your response Alan, I went to the link provided and cleaned out
the version 3 subkey (a few drivers relating to Adobe were in there I
believe, that was about it), leaving the subkey intact as mentioned in link.
While using the command prompt, I am not able to start the spooler. There
has never been a printer installed on this machine. Under the services tab,
the spooler will not respond to anything, <Failed to read Description.
Error2> just like that if you click on it, it says The system cannot find the
file specified. If I try net start spooler in the command prompt window, it
says system error 5 has occurred. I know I am in over my head here but none
of this makes sense...Vista is "driving" me crazy. Any more help would be
"Alan Morris [MSFT]" wrote:
> what print drivers are installed. You'll need to get that information from
> the registry.
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> This posting is provided "AS IS" with no warranties, and confers no rights.
> "Ryno" <Ryno@xxxxxx> wrote in message
> > HELP! I am have issues with my Sony Vaio with Windows Vista. I have done
> > a
> > lot of research and read other post regarding printing issues and I can
> > not
> > find a resolution for my problem. Under the Services tab (the location
> > to
> > "restart" the Spooler), I have went to restart the spooler and I receive
> > the
> > error code, "Failed to read Description. Error Code 2.). When double
> > clicked
> > it doesn't allow me to restart or set recovery, it has a pop up that says
> > "The system can not find the file specified". So basically, I have no way
> > of
> > "starting" the spooler. I am dead in the water, trying to install an
> > HP7410
> > All in one. Any help would be greatly appreciated!
> > Thanks,
> > Ryno