Windows Vista Forums

Prtr Install Error 0X000003eb

  1. #1


    Sibuan Guest

    Prtr Install Error 0X000003eb

    My desktop PC o/s is Vista Ultimate and tried to install latest Universal
    PCL5 Drvr for my HPLJ1200 using USB port. I encountered the following error
    msg:

    "Unable to install printer. Operation could not be completed (error
    0X000003eb)"

    1) this printer is not shared and is a local printer;
    2) running fine with previous version of Universal PCL5 printer driver in
    Word and Excel 2007 as well as adobe 8;
    3) previous Prnt Drvr not able to print in IE7 (cannot locate a particular
    "file") and printed black rectangular box from Powerpoint 2007.

    I might have by now messed up print settings and would appreciate some
    guidance on how to reset and start from fresh.

    Would appreciate your assistance in resolving my Printer Driver installation
    problem.
    Thanks.

      My System SpecsSystem Spec

  2. #2


    Alan Morris [MSFT] Guest

    Re: Prtr Install Error 0X000003eb

    this is the error

    E:\>winerror 0X000003eb
    1003 ERROR_CAN_NOT_COMPLETE <--> No NTSTATUS matched

    check the HP site for the error

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "Sibuan" <Sibuan@xxxxxx> wrote in message
    news:6FD292DD-E045-48B8-BE7B-D1C51CF87B4B@xxxxxx

    > My desktop PC o/s is Vista Ultimate and tried to install latest Universal
    > PCL5 Drvr for my HPLJ1200 using USB port. I encountered the following
    > error
    > msg:
    >
    > "Unable to install printer. Operation could not be completed (error
    > 0X000003eb)"
    >
    > 1) this printer is not shared and is a local printer;
    > 2) running fine with previous version of Universal PCL5 printer driver in
    > Word and Excel 2007 as well as adobe 8;
    > 3) previous Prnt Drvr not able to print in IE7 (cannot locate a particular
    > "file") and printed black rectangular box from Powerpoint 2007.
    >
    > I might have by now messed up print settings and would appreciate some
    > guidance on how to reset and start from fresh.
    >
    > Would appreciate your assistance in resolving my Printer Driver
    > installation
    > problem.
    > Thanks.


      My System SpecsSystem Spec

  3. #3


    Sibuan Guest

    Re: Prtr Install Error 0X000003eb

    Thank you Alan for the reply. I didn't find any answer from HP site with
    reference to the phrase "No NTSTATUS matched".

    I called HP service centre and was advised to download and install the
    "Universal Print Driver for Windows - PostScript" instead of the "Windows -
    PCL 5" driver.

    Results:
    1) The installation of Printer driver was successful;
    2) Test print Word 2007 - successful
    3) Test print Excel 2007 - successful
    4) Test print Powerpoint 2007 - successful (although waited for a while)
    5) Test print from IE7 - not successful (same old reason - file not found)

    I hope the above feedback will benefit other users like me. Cheers!
    * * * * * * * * * * *

    "Alan Morris [MSFT]" wrote:

    > this is the error
    >
    > E:\>winerror 0X000003eb
    > 1003 ERROR_CAN_NOT_COMPLETE <--> No NTSTATUS matched
    >
    > check the HP site for the error
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "Sibuan" <Sibuan@xxxxxx> wrote in message
    > news:6FD292DD-E045-48B8-BE7B-D1C51CF87B4B@xxxxxx

    > > My desktop PC o/s is Vista Ultimate and tried to install latest Universal
    > > PCL5 Drvr for my HPLJ1200 using USB port. I encountered the following
    > > error
    > > msg:
    > >
    > > "Unable to install printer. Operation could not be completed (error
    > > 0X000003eb)"
    > >
    > > 1) this printer is not shared and is a local printer;
    > > 2) running fine with previous version of Universal PCL5 printer driver in
    > > Word and Excel 2007 as well as adobe 8;
    > > 3) previous Prnt Drvr not able to print in IE7 (cannot locate a particular
    > > "file") and printed black rectangular box from Powerpoint 2007.
    > >
    > > I might have by now messed up print settings and would appreciate some
    > > guidance on how to reset and start from fresh.
    > >
    > > Would appreciate your assistance in resolving my Printer Driver
    > > installation
    > > problem.
    > > Thanks.
    >
    >
    >

      My System SpecsSystem Spec

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