Windows Vista Forums
Vista Forums Home Join Vista Forums Windows 7 Forum Vista Tutorials Tags
Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks.

Go Back   Vista Forums > Vista Newsgroups > Vista print fax & scan

Vista - Canon MX700 Stopped Working (running Vista)

Reply
 
Old 02-04-2008   #1 (permalink)
Joep42


 
 

Canon MX700 Stopped Working (running Vista)

My Canon MX700 all-in-one worked perfectly connected via USB to my Vista
Gateway laptop. In mid December I downloaded and installed the 1st public
beta of Vista SP1, and after several hours and several BSODs, I uninstalled
SP1 beta and all was well again.

Sometime afterward, when I went to use the scan function, I got the message
"Cannot communicate with scanner.....scanner is off.....not connected". Yet
all other functions worked (print, fax, copy).

I have spent hours (and days) with Canon support and you name it - we tried
it - including downloading/installing the latest Intel Vista chipset drivers.
The botom line - we can get the scanner to work again by simply deleting
the MX700 drivers and reinstalling them. That is - until any one of the 2
events happen (which again results in the above disconnect message);

1. System is rebooted (warm or cold) or,
2.. MX700 is powered down

To get the scanner to work again, I go into device manager, delete the
driver and reboot with the MX700 powered on. All the other devices and ports
on my system work just fine.

Note: Letting my system go into Hibernate, then turning the printer/scanner
off does not cause it to "diconnect".

Canon's senior techs can't figure it out so they are sending me another
MX700. Somehow, I suspect this is a software problem - maybe related to
Vista SP1 beta. Anyone else have this problem? Suggestions?

My System SpecsSystem Spec
Old 02-07-2008   #2 (permalink)
Lichtaffen


 
 

RE: Canon MX700 Stopped Working (running Vista)


I have the same problem with my Canon Lazer printer LBP1120. I can't recall
installing the 1st public beta of Vista SP1 but was offered a vista update a
few weeks ago and agreed - was this the one? I'm trying to find the solution
- will be in touch if and when I do.
My System SpecsSystem Spec
Reply

Thread Tools


Similar Threads
Thread Forum
HP PSC 1210 stopped working on a Dell desktop running Vista Vista print fax & scan
Windows Explorer Stopped Working, Internet Explorer Stopped Working, what DOES work? General Discussion
Can't network Canon Mx700 on Vista 64 Vista print fax & scan
Canon Easy PhotoPrint has stopped working Vista General
Far Cry v1.4 and Logitech MX700 Vista Games


Vista Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows Vista", the Start Orb, and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46