Windows Vista Forums

Weird Printer Problem

  1. #1


    EricG Guest

    Weird Printer Problem

    I have a remote printer installed with a wireless router. I install the
    printer on a wireless notebook PC using Vista’s wizard, and initially
    everything works properly. However, if I turn off the PC, or reboot it, or
    sometimes only if just a few days elapses the PC will no longer be able to
    get the printer to print. If I have the spooler enabled, the pages appear to
    be sent to the printer, but nothing happens. If the spooler is disabled,
    then the process just hangs until I abort it. The only other symptom I’ve
    seen is that when the problem is occurring the printer’s status shows it is
    offline, but when I try to change it to online the status simply changes to
    “offline.offline”. Wireless connectivity does not appear to be a source of
    the problem, since I have no interruption of other network activities,
    including Internet.

    The only solution I’ve found so far is to uninstall the printer and
    reinstall in again. Then process repeats itself. I have been fighting this
    problem without success. Any thoughts on a potential resolution will be
    greatly appreciated. Thanks.


      My System SpecsSystem Spec

  2. #2


    Alan Morris [MSFT] Guest

    Re: Weird Printer Problem

    Is the printer using a Stand TCP/IP Port? Can you ping the printer
    hostname or static address when the printer goes to offline?

    If the port is configure for SNMP, disable this setting. The printer won't
    go offline but you will get an error printing if data cannot reach the
    intended hostname or IP.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "EricG" <EricG@xxxxxx> wrote in message
    news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx

    >I have a remote printer installed with a wireless router. I install the
    > printer on a wireless notebook PC using Vista's wizard, and initially
    > everything works properly. However, if I turn off the PC, or reboot it,
    > or
    > sometimes only if just a few days elapses the PC will no longer be able to
    > get the printer to print. If I have the spooler enabled, the pages appear
    > to
    > be sent to the printer, but nothing happens. If the spooler is disabled,
    > then the process just hangs until I abort it. The only other symptom I've
    > seen is that when the problem is occurring the printer's status shows it
    > is
    > offline, but when I try to change it to online the status simply changes
    > to
    > "offline.offline". Wireless connectivity does not appear to be a source
    > of
    > the problem, since I have no interruption of other network activities,
    > including Internet.
    >
    > The only solution I've found so far is to uninstall the printer and
    > reinstall in again. Then process repeats itself. I have been fighting
    > this
    > problem without success. Any thoughts on a potential resolution will be
    > greatly appreciated. Thanks.
    >


      My System SpecsSystem Spec

  3. #3


    EricG Guest

    Re: Weird Printer Problem

    Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP Port,
    with an IP address using the router’s address, plus a suffix number added to
    it. I also disabled the SNMP setting for this port, as you suggested.

    I actually have two levels of problems with my configuration. The main
    problem is as I described earlier, is indicated by the printer status being
    stuck in “offline” status, and no printing whatsoever can be accomplished by
    anyone. That problem is not occurring right now, and so far today I can’t
    seem to make it occur. I’m afraid that we’ll just have to wait for it to
    occur again before I can completely answer your question about pinging. This
    shouldn’t take long unless the SNMP change has a positive impact.

    The sub-problem is more frequent and seems to be user class specific. While
    running as administrator, the printer prints correctly regardless of whether
    the print job runs through the spooler or directly to the printer. However,
    while running as a non-administrator and with the spooler enabled, the print
    job shows that it prints, but nothing happens. When this occurs I can still
    successfully ping the printer. However, if I change the properties to print
    directly to the printer, then afterwards the job will print regardless of the
    administrator status in focus at that time. This is usually the first
    symptom of the overall problem.

    I hope that I have more clearly described the symptoms for you. Thanks
    again for your interest and advice.


    "Alan Morris [MSFT]" wrote:

    > Is the printer using a Stand TCP/IP Port? Can you ping the printer
    > hostname or static address when the printer goes to offline?
    >
    > If the port is configure for SNMP, disable this setting. The printer won't
    > go offline but you will get an error printing if data cannot reach the
    > intended hostname or IP.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "EricG" <EricG@xxxxxx> wrote in message
    > news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx

    > >I have a remote printer installed with a wireless router. I install the
    > > printer on a wireless notebook PC using Vista's wizard, and initially
    > > everything works properly. However, if I turn off the PC, or reboot it,
    > > or
    > > sometimes only if just a few days elapses the PC will no longer be able to
    > > get the printer to print. If I have the spooler enabled, the pages appear
    > > to
    > > be sent to the printer, but nothing happens. If the spooler is disabled,
    > > then the process just hangs until I abort it. The only other symptom I've
    > > seen is that when the problem is occurring the printer's status shows it
    > > is
    > > offline, but when I try to change it to online the status simply changes
    > > to
    > > "offline.offline". Wireless connectivity does not appear to be a source
    > > of
    > > the problem, since I have no interruption of other network activities,
    > > including Internet.
    > >
    > > The only solution I've found so far is to uninstall the printer and
    > > reinstall in again. Then process repeats itself. I have been fighting
    > > this
    > > problem without success. Any thoughts on a potential resolution will be
    > > greatly appreciated. Thanks.
    > >
    >
    >
    >

      My System SpecsSystem Spec

  4. #4


    Bob F. Guest

    Re: Weird Printer Problem

    "EricG" <EricG@xxxxxx> wrote in message
    news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx

    > Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP
    > Port,
    > with an IP address using the router’s address, plus a suffix number added
    > to
    > it. I also disabled the SNMP setting for this port, as you suggested.
    >
    > I actually have two levels of problems with my configuration. The main
    > problem is as I described earlier, is indicated by the printer status
    > being
    > stuck in “offline” status, and no printing whatsoever can be accomplished
    > by
    > anyone. That problem is not occurring right now, and so far today I can’t
    > seem to make it occur. I’m afraid that we’ll just have to wait for it to
    > occur again before I can completely answer your question about pinging.
    > This
    > shouldn’t take long unless the SNMP change has a positive impact.
    >
    > The sub-problem is more frequent and seems to be user class specific.
    > While
    > running as administrator, the printer prints correctly regardless of
    > whether
    > the print job runs through the spooler or directly to the printer.
    > However,
    > while running as a non-administrator and with the spooler enabled, the
    > print
    > job shows that it prints, but nothing happens. When this occurs I can
    > still
    > successfully ping the printer. However, if I change the properties to
    > print
    > directly to the printer, then afterwards the job will print regardless of
    > the
    > administrator status in focus at that time. This is usually the first
    > symptom of the overall problem.
    >
    > I hope that I have more clearly described the symptoms for you. Thanks
    > again for your interest and advice.
    >
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> Is the printer using a Stand TCP/IP Port? Can you ping the printer
    >> hostname or static address when the printer goes to offline?
    >>
    >> If the port is configure for SNMP, disable this setting. The printer
    >> won't
    >> go offline but you will get an error printing if data cannot reach the
    >> intended hostname or IP.
    >>
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "EricG" <EricG@xxxxxx> wrote in message
    >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx

    >> >I have a remote printer installed with a wireless router. I install the
    >> > printer on a wireless notebook PC using Vista's wizard, and initially
    >> > everything works properly. However, if I turn off the PC, or reboot
    >> > it,
    >> > or
    >> > sometimes only if just a few days elapses the PC will no longer be able
    >> > to
    >> > get the printer to print. If I have the spooler enabled, the pages
    >> > appear
    >> > to
    >> > be sent to the printer, but nothing happens. If the spooler is
    >> > disabled,
    >> > then the process just hangs until I abort it. The only other symptom
    >> > I've
    >> > seen is that when the problem is occurring the printer's status shows
    >> > it
    >> > is
    >> > offline, but when I try to change it to online the status simply
    >> > changes
    >> > to
    >> > "offline.offline". Wireless connectivity does not appear to be a
    >> > source
    >> > of
    >> > the problem, since I have no interruption of other network activities,
    >> > including Internet.
    >> >
    >> > The only solution I've found so far is to uninstall the printer and
    >> > reinstall in again. Then process repeats itself. I have been fighting
    >> > this
    >> > problem without success. Any thoughts on a potential resolution will
    >> > be
    >> > greatly appreciated. Thanks.
    >> >
    >>
    >>
    >>

    Does it run with UAC turned off? If so, some of the support files may be in
    a folder (or folders) where you don't have permissions. What printer /
    Manufacturer are we talking about. Most new install files for Vista will
    perform the installation correctly when done as the installation
    instructions call for. I am not promoting keeping UAC off. This is just a
    test.

    --
    BobF.


      My System SpecsSystem Spec

  5. #5


    Alan Morris [MSFT] Guest

    Re: Weird Printer Problem

    Since the router does not support the printer MIB SNMP specification
    (correct me if I am wrong but I've not meet one yet), setting the port
    configuration with SNMP enabled will force the queue to offline status when
    the port monitor queries the device for printer status and a response is not
    returned.

    Konica-Minolta and HP have some device drivers that write temporary files
    into locations where users do not have write access. Some device drivers
    write temporary files into locations that users normally have write access
    but due to system configuration changes, the locations are not longer
    writable for users. There is one of the antivirus applications that blocks
    something in printing but I don't recall which one.


    Check the system event logs for print event 6161 with error 5 access denied
    for temp file access.

    What printer model do you have? Are you using the driver included in Vista
    if there is one available for your model?
    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "EricG" <EricG@xxxxxx> wrote in message
    news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx

    > Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP
    > Port,
    > with an IP address using the router's address, plus a suffix number added
    > to
    > it. I also disabled the SNMP setting for this port, as you suggested.
    >
    > I actually have two levels of problems with my configuration. The main
    > problem is as I described earlier, is indicated by the printer status
    > being
    > stuck in "offline" status, and no printing whatsoever can be accomplished
    > by
    > anyone. That problem is not occurring right now, and so far today I can't
    > seem to make it occur. I'm afraid that we'll just have to wait for it to
    > occur again before I can completely answer your question about pinging.
    > This
    > shouldn't take long unless the SNMP change has a positive impact.
    >
    > The sub-problem is more frequent and seems to be user class specific.
    > While
    > running as administrator, the printer prints correctly regardless of
    > whether
    > the print job runs through the spooler or directly to the printer.
    > However,
    > while running as a non-administrator and with the spooler enabled, the
    > print
    > job shows that it prints, but nothing happens. When this occurs I can
    > still
    > successfully ping the printer. However, if I change the properties to
    > print
    > directly to the printer, then afterwards the job will print regardless of
    > the
    > administrator status in focus at that time. This is usually the first
    > symptom of the overall problem.
    >
    > I hope that I have more clearly described the symptoms for you. Thanks
    > again for your interest and advice.
    >
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> Is the printer using a Stand TCP/IP Port? Can you ping the printer
    >> hostname or static address when the printer goes to offline?
    >>
    >> If the port is configure for SNMP, disable this setting. The printer
    >> won't
    >> go offline but you will get an error printing if data cannot reach the
    >> intended hostname or IP.
    >>
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "EricG" <EricG@xxxxxx> wrote in message
    >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx

    >> >I have a remote printer installed with a wireless router. I install the
    >> > printer on a wireless notebook PC using Vista's wizard, and initially
    >> > everything works properly. However, if I turn off the PC, or reboot
    >> > it,
    >> > or
    >> > sometimes only if just a few days elapses the PC will no longer be able
    >> > to
    >> > get the printer to print. If I have the spooler enabled, the pages
    >> > appear
    >> > to
    >> > be sent to the printer, but nothing happens. If the spooler is
    >> > disabled,
    >> > then the process just hangs until I abort it. The only other symptom
    >> > I've
    >> > seen is that when the problem is occurring the printer's status shows
    >> > it
    >> > is
    >> > offline, but when I try to change it to online the status simply
    >> > changes
    >> > to
    >> > "offline.offline". Wireless connectivity does not appear to be a
    >> > source
    >> > of
    >> > the problem, since I have no interruption of other network activities,
    >> > including Internet.
    >> >
    >> > The only solution I've found so far is to uninstall the printer and
    >> > reinstall in again. Then process repeats itself. I have been fighting
    >> > this
    >> > problem without success. Any thoughts on a potential resolution will
    >> > be
    >> > greatly appreciated. Thanks.
    >> >
    >>
    >>
    >>


      My System SpecsSystem Spec

  6. #6


    EricG Guest

    Re: Weird Printer Problem

    Thanks for the reply Bob. The printer is a Brother MFC420CN connected by
    wire to a Linksys wireless router. The PC communicates with the printer
    wirelessly through the router.

    The UAC has been turned off for about a month. I had this problem before I
    turned of the UAC, and have not observed any changes in its behavior since I
    turned off the UAC.

    Thanks again for your interest.


    "Bob F." wrote:

    > "EricG" <EricG@xxxxxx> wrote in message
    > news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx

    > > Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP
    > > Port,
    > > with an IP address using the router’s address, plus a suffix number added
    > > to
    > > it. I also disabled the SNMP setting for this port, as you suggested.
    > >
    > > I actually have two levels of problems with my configuration. The main
    > > problem is as I described earlier, is indicated by the printer status
    > > being
    > > stuck in “offline” status, and no printing whatsoever can be accomplished
    > > by
    > > anyone. That problem is not occurring right now, and so far today I can’t
    > > seem to make it occur. I’m afraid that we’ll just have to wait for it to
    > > occur again before I can completely answer your question about pinging.
    > > This
    > > shouldn’t take long unless the SNMP change has a positive impact.
    > >
    > > The sub-problem is more frequent and seems to be user class specific.
    > > While
    > > running as administrator, the printer prints correctly regardless of
    > > whether
    > > the print job runs through the spooler or directly to the printer.
    > > However,
    > > while running as a non-administrator and with the spooler enabled, the
    > > print
    > > job shows that it prints, but nothing happens. When this occurs I can
    > > still
    > > successfully ping the printer. However, if I change the properties to
    > > print
    > > directly to the printer, then afterwards the job will print regardless of
    > > the
    > > administrator status in focus at that time. This is usually the first
    > > symptom of the overall problem.
    > >
    > > I hope that I have more clearly described the symptoms for you. Thanks
    > > again for your interest and advice.
    > >
    > >
    > > "Alan Morris [MSFT]" wrote:
    > >

    > >> Is the printer using a Stand TCP/IP Port? Can you ping the printer
    > >> hostname or static address when the printer goes to offline?
    > >>
    > >> If the port is configure for SNMP, disable this setting. The printer
    > >> won't
    > >> go offline but you will get an error printing if data cannot reach the
    > >> intended hostname or IP.
    > >>
    > >> --
    > >> Alan Morris
    > >> Windows Printing Team
    > >> Search the Microsoft Knowledge Base here:
    > >> http://support.microsoft.com/search/?adv=1
    > >>
    > >> This posting is provided "AS IS" with no warranties, and confers no
    > >> rights.
    > >>
    > >> "EricG" <EricG@xxxxxx> wrote in message
    > >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx
    > >> >I have a remote printer installed with a wireless router. I install the
    > >> > printer on a wireless notebook PC using Vista's wizard, and initially
    > >> > everything works properly. However, if I turn off the PC, or reboot
    > >> > it,
    > >> > or
    > >> > sometimes only if just a few days elapses the PC will no longer be able
    > >> > to
    > >> > get the printer to print. If I have the spooler enabled, the pages
    > >> > appear
    > >> > to
    > >> > be sent to the printer, but nothing happens. If the spooler is
    > >> > disabled,
    > >> > then the process just hangs until I abort it. The only other symptom
    > >> > I've
    > >> > seen is that when the problem is occurring the printer's status shows
    > >> > it
    > >> > is
    > >> > offline, but when I try to change it to online the status simply
    > >> > changes
    > >> > to
    > >> > "offline.offline". Wireless connectivity does not appear to be a
    > >> > source
    > >> > of
    > >> > the problem, since I have no interruption of other network activities,
    > >> > including Internet.
    > >> >
    > >> > The only solution I've found so far is to uninstall the printer and
    > >> > reinstall in again. Then process repeats itself. I have been fighting
    > >> > this
    > >> > problem without success. Any thoughts on a potential resolution will
    > >> > be
    > >> > greatly appreciated. Thanks.
    > >> >
    > >>
    > >>
    > >>
    >
    >
    > Does it run with UAC turned off? If so, some of the support files may be in
    > a folder (or folders) where you don't have permissions. What printer /
    > Manufacturer are we talking about. Most new install files for Vista will
    > perform the installation correctly when done as the installation
    > instructions call for. I am not promoting keeping UAC off. This is just a
    > test.
    >
    > --
    > BobF.
    >

      My System SpecsSystem Spec

  7. #7


    EricG Guest

    Re: Weird Printer Problem

    Thanks for following up Alan. I checked the Event Viewer and did not find
    any posting for an event 6161 or an error 5. I did notice a couple of days
    earlier references to print errors 3 and 4, however. Also, I ran a test this
    morning to see if any errors get logged when the spooler is turned on and a
    non-administrator attempts to print. The job showed that it printed, but did
    not, as usual. And, I did not find any posting in the Event Viewer regarding
    this occurrence.

    The printer is a Brother MFC420CN connected by wire to a Linksys wireless
    router. The PC communicates wirelessly to the printer through the router. I
    am pretty certain that the driver is the default Microsoft driver. I tried
    to find a driver ID on my PC, but the Device Manager does not list the
    printer. If you need the driver ID, please tell me where to find it.

    Thanks again for your assistance.

    "Alan Morris [MSFT]" wrote:

    > Since the router does not support the printer MIB SNMP specification
    > (correct me if I am wrong but I've not meet one yet), setting the port
    > configuration with SNMP enabled will force the queue to offline status when
    > the port monitor queries the device for printer status and a response is not
    > returned.
    >
    > Konica-Minolta and HP have some device drivers that write temporary files
    > into locations where users do not have write access. Some device drivers
    > write temporary files into locations that users normally have write access
    > but due to system configuration changes, the locations are not longer
    > writable for users. There is one of the antivirus applications that blocks
    > something in printing but I don't recall which one.
    >
    >
    > Check the system event logs for print event 6161 with error 5 access denied
    > for temp file access.
    >
    > What printer model do you have? Are you using the driver included in Vista
    > if there is one available for your model?
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "EricG" <EricG@xxxxxx> wrote in message
    > news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx

    > > Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP
    > > Port,
    > > with an IP address using the router's address, plus a suffix number added
    > > to
    > > it. I also disabled the SNMP setting for this port, as you suggested.
    > >
    > > I actually have two levels of problems with my configuration. The main
    > > problem is as I described earlier, is indicated by the printer status
    > > being
    > > stuck in "offline" status, and no printing whatsoever can be accomplished
    > > by
    > > anyone. That problem is not occurring right now, and so far today I can't
    > > seem to make it occur. I'm afraid that we'll just have to wait for it to
    > > occur again before I can completely answer your question about pinging.
    > > This
    > > shouldn't take long unless the SNMP change has a positive impact.
    > >
    > > The sub-problem is more frequent and seems to be user class specific.
    > > While
    > > running as administrator, the printer prints correctly regardless of
    > > whether
    > > the print job runs through the spooler or directly to the printer.
    > > However,
    > > while running as a non-administrator and with the spooler enabled, the
    > > print
    > > job shows that it prints, but nothing happens. When this occurs I can
    > > still
    > > successfully ping the printer. However, if I change the properties to
    > > print
    > > directly to the printer, then afterwards the job will print regardless of
    > > the
    > > administrator status in focus at that time. This is usually the first
    > > symptom of the overall problem.
    > >
    > > I hope that I have more clearly described the symptoms for you. Thanks
    > > again for your interest and advice.
    > >
    > >
    > > "Alan Morris [MSFT]" wrote:
    > >

    > >> Is the printer using a Stand TCP/IP Port? Can you ping the printer
    > >> hostname or static address when the printer goes to offline?
    > >>
    > >> If the port is configure for SNMP, disable this setting. The printer
    > >> won't
    > >> go offline but you will get an error printing if data cannot reach the
    > >> intended hostname or IP.
    > >>
    > >> --
    > >> Alan Morris
    > >> Windows Printing Team
    > >> Search the Microsoft Knowledge Base here:
    > >> http://support.microsoft.com/search/?adv=1
    > >>
    > >> This posting is provided "AS IS" with no warranties, and confers no
    > >> rights.
    > >>
    > >> "EricG" <EricG@xxxxxx> wrote in message
    > >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx
    > >> >I have a remote printer installed with a wireless router. I install the
    > >> > printer on a wireless notebook PC using Vista's wizard, and initially
    > >> > everything works properly. However, if I turn off the PC, or reboot
    > >> > it,
    > >> > or
    > >> > sometimes only if just a few days elapses the PC will no longer be able
    > >> > to
    > >> > get the printer to print. If I have the spooler enabled, the pages
    > >> > appear
    > >> > to
    > >> > be sent to the printer, but nothing happens. If the spooler is
    > >> > disabled,
    > >> > then the process just hangs until I abort it. The only other symptom
    > >> > I've
    > >> > seen is that when the problem is occurring the printer's status shows
    > >> > it
    > >> > is
    > >> > offline, but when I try to change it to online the status simply
    > >> > changes
    > >> > to
    > >> > "offline.offline". Wireless connectivity does not appear to be a
    > >> > source
    > >> > of
    > >> > the problem, since I have no interruption of other network activities,
    > >> > including Internet.
    > >> >
    > >> > The only solution I've found so far is to uninstall the printer and
    > >> > reinstall in again. Then process repeats itself. I have been fighting
    > >> > this
    > >> > problem without success. Any thoughts on a potential resolution will
    > >> > be
    > >> > greatly appreciated. Thanks.
    > >> >
    > >>
    > >>
    > >>
    >
    >
    >

      My System SpecsSystem Spec

  8. #8


    Alan Morris [MSFT] Guest

    Re: Weird Printer Problem

    When you state the printer is connected by wire do you mean USB or ethernet
    wire?

    3 and 4 are purge and delete. Do you use remote desktop with redirected
    printers? Remote desktop generates these event during log off.

    Enable the informational notifications and verify you get event 10 when the
    job does "print"

    I assume the driver name is Brother MFC 420CN USB.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "EricG" <EricG@xxxxxx> wrote in message
    news:66A713F6-A998-4D0E-9005-4DAA02B69CB0@xxxxxx

    > Thanks for following up Alan. I checked the Event Viewer and did not find
    > any posting for an event 6161 or an error 5. I did notice a couple of
    > days
    > earlier references to print errors 3 and 4, however. Also, I ran a test
    > this
    > morning to see if any errors get logged when the spooler is turned on and
    > a
    > non-administrator attempts to print. The job showed that it printed, but
    > did
    > not, as usual. And, I did not find any posting in the Event Viewer
    > regarding
    > this occurrence.
    >
    > The printer is a Brother MFC420CN connected by wire to a Linksys wireless
    > router. The PC communicates wirelessly to the printer through the router.
    > I
    > am pretty certain that the driver is the default Microsoft driver. I
    > tried
    > to find a driver ID on my PC, but the Device Manager does not list the
    > printer. If you need the driver ID, please tell me where to find it.
    >
    > Thanks again for your assistance.
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> Since the router does not support the printer MIB SNMP specification
    >> (correct me if I am wrong but I've not meet one yet), setting the port
    >> configuration with SNMP enabled will force the queue to offline status
    >> when
    >> the port monitor queries the device for printer status and a response is
    >> not
    >> returned.
    >>
    >> Konica-Minolta and HP have some device drivers that write temporary files
    >> into locations where users do not have write access. Some device drivers
    >> write temporary files into locations that users normally have write
    >> access
    >> but due to system configuration changes, the locations are not longer
    >> writable for users. There is one of the antivirus applications that
    >> blocks
    >> something in printing but I don't recall which one.
    >>
    >>
    >> Check the system event logs for print event 6161 with error 5 access
    >> denied
    >> for temp file access.
    >>
    >> What printer model do you have? Are you using the driver included in
    >> Vista
    >> if there is one available for your model?
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "EricG" <EricG@xxxxxx> wrote in message
    >> news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx

    >> > Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP
    >> > Port,
    >> > with an IP address using the router's address, plus a suffix number
    >> > added
    >> > to
    >> > it. I also disabled the SNMP setting for this port, as you suggested.
    >> >
    >> > I actually have two levels of problems with my configuration. The main
    >> > problem is as I described earlier, is indicated by the printer status
    >> > being
    >> > stuck in "offline" status, and no printing whatsoever can be
    >> > accomplished
    >> > by
    >> > anyone. That problem is not occurring right now, and so far today I
    >> > can't
    >> > seem to make it occur. I'm afraid that we'll just have to wait for it
    >> > to
    >> > occur again before I can completely answer your question about pinging.
    >> > This
    >> > shouldn't take long unless the SNMP change has a positive impact.
    >> >
    >> > The sub-problem is more frequent and seems to be user class specific.
    >> > While
    >> > running as administrator, the printer prints correctly regardless of
    >> > whether
    >> > the print job runs through the spooler or directly to the printer.
    >> > However,
    >> > while running as a non-administrator and with the spooler enabled, the
    >> > print
    >> > job shows that it prints, but nothing happens. When this occurs I can
    >> > still
    >> > successfully ping the printer. However, if I change the properties to
    >> > print
    >> > directly to the printer, then afterwards the job will print regardless
    >> > of
    >> > the
    >> > administrator status in focus at that time. This is usually the first
    >> > symptom of the overall problem.
    >> >
    >> > I hope that I have more clearly described the symptoms for you. Thanks
    >> > again for your interest and advice.
    >> >
    >> >
    >> > "Alan Morris [MSFT]" wrote:
    >> >
    >> >> Is the printer using a Stand TCP/IP Port? Can you ping the printer
    >> >> hostname or static address when the printer goes to offline?
    >> >>
    >> >> If the port is configure for SNMP, disable this setting. The printer
    >> >> won't
    >> >> go offline but you will get an error printing if data cannot reach the
    >> >> intended hostname or IP.
    >> >>
    >> >> --
    >> >> Alan Morris
    >> >> Windows Printing Team
    >> >> Search the Microsoft Knowledge Base here:
    >> >> http://support.microsoft.com/search/?adv=1
    >> >>
    >> >> This posting is provided "AS IS" with no warranties, and confers no
    >> >> rights.
    >> >>
    >> >> "EricG" <EricG@xxxxxx> wrote in message
    >> >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx
    >> >> >I have a remote printer installed with a wireless router. I install
    >> >> >the
    >> >> > printer on a wireless notebook PC using Vista's wizard, and
    >> >> > initially
    >> >> > everything works properly. However, if I turn off the PC, or reboot
    >> >> > it,
    >> >> > or
    >> >> > sometimes only if just a few days elapses the PC will no longer be
    >> >> > able
    >> >> > to
    >> >> > get the printer to print. If I have the spooler enabled, the pages
    >> >> > appear
    >> >> > to
    >> >> > be sent to the printer, but nothing happens. If the spooler is
    >> >> > disabled,
    >> >> > then the process just hangs until I abort it. The only other
    >> >> > symptom
    >> >> > I've
    >> >> > seen is that when the problem is occurring the printer's status
    >> >> > shows
    >> >> > it
    >> >> > is
    >> >> > offline, but when I try to change it to online the status simply
    >> >> > changes
    >> >> > to
    >> >> > "offline.offline". Wireless connectivity does not appear to be a
    >> >> > source
    >> >> > of
    >> >> > the problem, since I have no interruption of other network
    >> >> > activities,
    >> >> > including Internet.
    >> >> >
    >> >> > The only solution I've found so far is to uninstall the printer and
    >> >> > reinstall in again. Then process repeats itself. I have been
    >> >> > fighting
    >> >> > this
    >> >> > problem without success. Any thoughts on a potential resolution
    >> >> > will
    >> >> > be
    >> >> > greatly appreciated. Thanks.
    >> >> >
    >> >>
    >> >>
    >> >>
    >>
    >>
    >>


      My System SpecsSystem Spec

  9. #9


    EricG Guest

    Re: Weird Printer Problem

    Hi again Alan. The wire connection is ethernet. I think I understand what
    you mean by remote desktop with redirected printers, and If I'm correct, the
    answer is "no". The subject PC is independent, and communicates wirelessly
    to the router only for Internet and printing.

    I'm not familiar with what you mean by "informational notifications".
    Please explain further and tell me how to turn it on.

    The driver in use is called "MFC 420CN Printer". However, there are other
    drivers available called "MFC 420CN USB' and "MFC 420CN USB Printer". The in
    use driver is the one selected by the wizard during the installation of the
    printer.

    Thanks again for your interest.

    "Alan Morris [MSFT]" wrote:

    > When you state the printer is connected by wire do you mean USB or ethernet
    > wire?
    >
    > 3 and 4 are purge and delete. Do you use remote desktop with redirected
    > printers? Remote desktop generates these event during log off.
    >
    > Enable the informational notifications and verify you get event 10 when the
    > job does "print"
    >
    > I assume the driver name is Brother MFC 420CN USB.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "EricG" <EricG@xxxxxx> wrote in message
    > news:66A713F6-A998-4D0E-9005-4DAA02B69CB0@xxxxxx

    > > Thanks for following up Alan. I checked the Event Viewer and did not find
    > > any posting for an event 6161 or an error 5. I did notice a couple of
    > > days
    > > earlier references to print errors 3 and 4, however. Also, I ran a test
    > > this
    > > morning to see if any errors get logged when the spooler is turned on and
    > > a
    > > non-administrator attempts to print. The job showed that it printed, but
    > > did
    > > not, as usual. And, I did not find any posting in the Event Viewer
    > > regarding
    > > this occurrence.
    > >
    > > The printer is a Brother MFC420CN connected by wire to a Linksys wireless
    > > router. The PC communicates wirelessly to the printer through the router.
    > > I
    > > am pretty certain that the driver is the default Microsoft driver. I
    > > tried
    > > to find a driver ID on my PC, but the Device Manager does not list the
    > > printer. If you need the driver ID, please tell me where to find it.
    > >
    > > Thanks again for your assistance.
    > >
    > > "Alan Morris [MSFT]" wrote:
    > >

    > >> Since the router does not support the printer MIB SNMP specification
    > >> (correct me if I am wrong but I've not meet one yet), setting the port
    > >> configuration with SNMP enabled will force the queue to offline status
    > >> when
    > >> the port monitor queries the device for printer status and a response is
    > >> not
    > >> returned.
    > >>
    > >> Konica-Minolta and HP have some device drivers that write temporary files
    > >> into locations where users do not have write access. Some device drivers
    > >> write temporary files into locations that users normally have write
    > >> access
    > >> but due to system configuration changes, the locations are not longer
    > >> writable for users. There is one of the antivirus applications that
    > >> blocks
    > >> something in printing but I don't recall which one.
    > >>
    > >>
    > >> Check the system event logs for print event 6161 with error 5 access
    > >> denied
    > >> for temp file access.
    > >>
    > >> What printer model do you have? Are you using the driver included in
    > >> Vista
    > >> if there is one available for your model?
    > >> --
    > >> Alan Morris
    > >> Windows Printing Team
    > >> Search the Microsoft Knowledge Base here:
    > >> http://support.microsoft.com/search/?adv=1
    > >>
    > >> This posting is provided "AS IS" with no warranties, and confers no
    > >> rights.
    > >>
    > >> "EricG" <EricG@xxxxxx> wrote in message
    > >> news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx
    > >> > Thanks for the reply Alan. Yes, the printer is using a Standard TCP/IP
    > >> > Port,
    > >> > with an IP address using the router's address, plus a suffix number
    > >> > added
    > >> > to
    > >> > it. I also disabled the SNMP setting for this port, as you suggested.
    > >> >
    > >> > I actually have two levels of problems with my configuration. The main
    > >> > problem is as I described earlier, is indicated by the printer status
    > >> > being
    > >> > stuck in "offline" status, and no printing whatsoever can be
    > >> > accomplished
    > >> > by
    > >> > anyone. That problem is not occurring right now, and so far today I
    > >> > can't
    > >> > seem to make it occur. I'm afraid that we'll just have to wait for it
    > >> > to
    > >> > occur again before I can completely answer your question about pinging.
    > >> > This
    > >> > shouldn't take long unless the SNMP change has a positive impact.
    > >> >
    > >> > The sub-problem is more frequent and seems to be user class specific.
    > >> > While
    > >> > running as administrator, the printer prints correctly regardless of
    > >> > whether
    > >> > the print job runs through the spooler or directly to the printer.
    > >> > However,
    > >> > while running as a non-administrator and with the spooler enabled, the
    > >> > print
    > >> > job shows that it prints, but nothing happens. When this occurs I can
    > >> > still
    > >> > successfully ping the printer. However, if I change the properties to
    > >> > print
    > >> > directly to the printer, then afterwards the job will print regardless
    > >> > of
    > >> > the
    > >> > administrator status in focus at that time. This is usually the first
    > >> > symptom of the overall problem.
    > >> >
    > >> > I hope that I have more clearly described the symptoms for you. Thanks
    > >> > again for your interest and advice.
    > >> >
    > >> >
    > >> > "Alan Morris [MSFT]" wrote:
    > >> >
    > >> >> Is the printer using a Stand TCP/IP Port? Can you ping the printer
    > >> >> hostname or static address when the printer goes to offline?
    > >> >>
    > >> >> If the port is configure for SNMP, disable this setting. The printer
    > >> >> won't
    > >> >> go offline but you will get an error printing if data cannot reach the
    > >> >> intended hostname or IP.
    > >> >>
    > >> >> --
    > >> >> Alan Morris
    > >> >> Windows Printing Team
    > >> >> Search the Microsoft Knowledge Base here:
    > >> >> http://support.microsoft.com/search/?adv=1
    > >> >>
    > >> >> This posting is provided "AS IS" with no warranties, and confers no
    > >> >> rights.
    > >> >>
    > >> >> "EricG" <EricG@xxxxxx> wrote in message
    > >> >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx
    > >> >> >I have a remote printer installed with a wireless router. I install
    > >> >> >the
    > >> >> > printer on a wireless notebook PC using Vista's wizard, and
    > >> >> > initially
    > >> >> > everything works properly. However, if I turn off the PC, or reboot
    > >> >> > it,
    > >> >> > or
    > >> >> > sometimes only if just a few days elapses the PC will no longer be
    > >> >> > able
    > >> >> > to
    > >> >> > get the printer to print. If I have the spooler enabled, the pages
    > >> >> > appear
    > >> >> > to
    > >> >> > be sent to the printer, but nothing happens. If the spooler is
    > >> >> > disabled,
    > >> >> > then the process just hangs until I abort it. The only other
    > >> >> > symptom
    > >> >> > I've
    > >> >> > seen is that when the problem is occurring the printer's status
    > >> >> > shows
    > >> >> > it
    > >> >> > is
    > >> >> > offline, but when I try to change it to online the status simply
    > >> >> > changes
    > >> >> > to
    > >> >> > "offline.offline". Wireless connectivity does not appear to be a
    > >> >> > source
    > >> >> > of
    > >> >> > the problem, since I have no interruption of other network
    > >> >> > activities,
    > >> >> > including Internet.
    > >> >> >
    > >> >> > The only solution I've found so far is to uninstall the printer and
    > >> >> > reinstall in again. Then process repeats itself. I have been
    > >> >> > fighting
    > >> >> > this
    > >> >> > problem without success. Any thoughts on a potential resolution
    > >> >> > will
    > >> >> > be
    > >> >> > greatly appreciated. Thanks.
    > >> >> >
    > >> >>
    > >> >>
    > >> >>
    > >>
    > >>
    > >>
    >
    >
    >

      My System SpecsSystem Spec

  10. #10


    Alan Morris [MSFT] Guest

    Re: Weird Printer Problem

    Enable spooler informational events on the Printers Folder, right click on
    any blank space, Run as administrator, Server Properties , Advanced.

    event 10 is generated during successful print events.

    "Brother MFC-420CN USB" is the only driver for this device that ships in
    Vista.

    Set the printer to use this driver and verify users can print. The driver
    make not have all the features as the "MFC 420CN Printer" driver but if it
    works for the user go for it.

    You could also create two queues setting up one printer for administrative
    users with one driver and the inbox for normal users.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "EricG" <EricG@xxxxxx> wrote in message
    news:EFD1A158-9EB7-4FB3-A871-FAA50D9C4594@xxxxxx

    > Hi again Alan. The wire connection is ethernet. I think I understand
    > what
    > you mean by remote desktop with redirected printers, and If I'm correct,
    > the
    > answer is "no". The subject PC is independent, and communicates
    > wirelessly
    > to the router only for Internet and printing.
    >
    > I'm not familiar with what you mean by "informational notifications".
    > Please explain further and tell me how to turn it on.
    >
    > The driver in use is called "MFC 420CN Printer". However, there are other
    > drivers available called "MFC 420CN USB' and "MFC 420CN USB Printer". The
    > in
    > use driver is the one selected by the wizard during the installation of
    > the
    > printer.
    >
    > Thanks again for your interest.
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> When you state the printer is connected by wire do you mean USB or
    >> ethernet
    >> wire?
    >>
    >> 3 and 4 are purge and delete. Do you use remote desktop with redirected
    >> printers? Remote desktop generates these event during log off.
    >>
    >> Enable the informational notifications and verify you get event 10 when
    >> the
    >> job does "print"
    >>
    >> I assume the driver name is Brother MFC 420CN USB.
    >>
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "EricG" <EricG@xxxxxx> wrote in message
    >> news:66A713F6-A998-4D0E-9005-4DAA02B69CB0@xxxxxx

    >> > Thanks for following up Alan. I checked the Event Viewer and did not
    >> > find
    >> > any posting for an event 6161 or an error 5. I did notice a couple of
    >> > days
    >> > earlier references to print errors 3 and 4, however. Also, I ran a
    >> > test
    >> > this
    >> > morning to see if any errors get logged when the spooler is turned on
    >> > and
    >> > a
    >> > non-administrator attempts to print. The job showed that it printed,
    >> > but
    >> > did
    >> > not, as usual. And, I did not find any posting in the Event Viewer
    >> > regarding
    >> > this occurrence.
    >> >
    >> > The printer is a Brother MFC420CN connected by wire to a Linksys
    >> > wireless
    >> > router. The PC communicates wirelessly to the printer through the
    >> > router.
    >> > I
    >> > am pretty certain that the driver is the default Microsoft driver. I
    >> > tried
    >> > to find a driver ID on my PC, but the Device Manager does not list the
    >> > printer. If you need the driver ID, please tell me where to find it.
    >> >
    >> > Thanks again for your assistance.
    >> >
    >> > "Alan Morris [MSFT]" wrote:
    >> >
    >> >> Since the router does not support the printer MIB SNMP specification
    >> >> (correct me if I am wrong but I've not meet one yet), setting the port
    >> >> configuration with SNMP enabled will force the queue to offline status
    >> >> when
    >> >> the port monitor queries the device for printer status and a response
    >> >> is
    >> >> not
    >> >> returned.
    >> >>
    >> >> Konica-Minolta and HP have some device drivers that write temporary
    >> >> files
    >> >> into locations where users do not have write access. Some device
    >> >> drivers
    >> >> write temporary files into locations that users normally have write
    >> >> access
    >> >> but due to system configuration changes, the locations are not longer
    >> >> writable for users. There is one of the antivirus applications that
    >> >> blocks
    >> >> something in printing but I don't recall which one.
    >> >>
    >> >>
    >> >> Check the system event logs for print event 6161 with error 5 access
    >> >> denied
    >> >> for temp file access.
    >> >>
    >> >> What printer model do you have? Are you using the driver included in
    >> >> Vista
    >> >> if there is one available for your model?
    >> >> --
    >> >> Alan Morris
    >> >> Windows Printing Team
    >> >> Search the Microsoft Knowledge Base here:
    >> >> http://support.microsoft.com/search/?adv=1
    >> >>
    >> >> This posting is provided "AS IS" with no warranties, and confers no
    >> >> rights.
    >> >>
    >> >> "EricG" <EricG@xxxxxx> wrote in message
    >> >> news:721C819E-C943-43B4-8D35-879406EDE3E1@xxxxxx
    >> >> > Thanks for the reply Alan. Yes, the printer is using a Standard
    >> >> > TCP/IP
    >> >> > Port,
    >> >> > with an IP address using the router's address, plus a suffix number
    >> >> > added
    >> >> > to
    >> >> > it. I also disabled the SNMP setting for this port, as you
    >> >> > suggested.
    >> >> >
    >> >> > I actually have two levels of problems with my configuration. The
    >> >> > main
    >> >> > problem is as I described earlier, is indicated by the printer
    >> >> > status
    >> >> > being
    >> >> > stuck in "offline" status, and no printing whatsoever can be
    >> >> > accomplished
    >> >> > by
    >> >> > anyone. That problem is not occurring right now, and so far today I
    >> >> > can't
    >> >> > seem to make it occur. I'm afraid that we'll just have to wait for
    >> >> > it
    >> >> > to
    >> >> > occur again before I can completely answer your question about
    >> >> > pinging.
    >> >> > This
    >> >> > shouldn't take long unless the SNMP change has a positive impact.
    >> >> >
    >> >> > The sub-problem is more frequent and seems to be user class
    >> >> > specific.
    >> >> > While
    >> >> > running as administrator, the printer prints correctly regardless of
    >> >> > whether
    >> >> > the print job runs through the spooler or directly to the printer.
    >> >> > However,
    >> >> > while running as a non-administrator and with the spooler enabled,
    >> >> > the
    >> >> > print
    >> >> > job shows that it prints, but nothing happens. When this occurs I
    >> >> > can
    >> >> > still
    >> >> > successfully ping the printer. However, if I change the properties
    >> >> > to
    >> >> > print
    >> >> > directly to the printer, then afterwards the job will print
    >> >> > regardless
    >> >> > of
    >> >> > the
    >> >> > administrator status in focus at that time. This is usually the
    >> >> > first
    >> >> > symptom of the overall problem.
    >> >> >
    >> >> > I hope that I have more clearly described the symptoms for you.
    >> >> > Thanks
    >> >> > again for your interest and advice.
    >> >> >
    >> >> >
    >> >> > "Alan Morris [MSFT]" wrote:
    >> >> >
    >> >> >> Is the printer using a Stand TCP/IP Port? Can you ping the
    >> >> >> printer
    >> >> >> hostname or static address when the printer goes to offline?
    >> >> >>
    >> >> >> If the port is configure for SNMP, disable this setting. The
    >> >> >> printer
    >> >> >> won't
    >> >> >> go offline but you will get an error printing if data cannot reach
    >> >> >> the
    >> >> >> intended hostname or IP.
    >> >> >>
    >> >> >> --
    >> >> >> Alan Morris
    >> >> >> Windows Printing Team
    >> >> >> Search the Microsoft Knowledge Base here:
    >> >> >> http://support.microsoft.com/search/?adv=1
    >> >> >>
    >> >> >> This posting is provided "AS IS" with no warranties, and confers no
    >> >> >> rights.
    >> >> >>
    >> >> >> "EricG" <EricG@xxxxxx> wrote in message
    >> >> >> news:A92E7209-7C09-45BC-A0F4-E44B2ECA4861@xxxxxx
    >> >> >> >I have a remote printer installed with a wireless router. I
    >> >> >> >install
    >> >> >> >the
    >> >> >> > printer on a wireless notebook PC using Vista's wizard, and
    >> >> >> > initially
    >> >> >> > everything works properly. However, if I turn off the PC, or
    >> >> >> > reboot
    >> >> >> > it,
    >> >> >> > or
    >> >> >> > sometimes only if just a few days elapses the PC will no longer
    >> >> >> > be
    >> >> >> > able
    >> >> >> > to
    >> >> >> > get the printer to print. If I have the spooler enabled, the
    >> >> >> > pages
    >> >> >> > appear
    >> >> >> > to
    >> >> >> > be sent to the printer, but nothing happens. If the spooler is
    >> >> >> > disabled,
    >> >> >> > then the process just hangs until I abort it. The only other
    >> >> >> > symptom
    >> >> >> > I've
    >> >> >> > seen is that when the problem is occurring the printer's status
    >> >> >> > shows
    >> >> >> > it
    >> >> >> > is
    >> >> >> > offline, but when I try to change it to online the status simply
    >> >> >> > changes
    >> >> >> > to
    >> >> >> > "offline.offline". Wireless connectivity does not appear to be a
    >> >> >> > source
    >> >> >> > of
    >> >> >> > the problem, since I have no interruption of other network
    >> >> >> > activities,
    >> >> >> > including Internet.
    >> >> >> >
    >> >> >> > The only solution I've found so far is to uninstall the printer
    >> >> >> > and
    >> >> >> > reinstall in again. Then process repeats itself. I have been
    >> >> >> > fighting
    >> >> >> > this
    >> >> >> > problem without success. Any thoughts on a potential resolution
    >> >> >> > will
    >> >> >> > be
    >> >> >> > greatly appreciated. Thanks.
    >> >> >> >
    >> >> >>
    >> >> >>
    >> >> >>
    >> >>
    >> >>
    >> >>
    >>
    >>
    >>


      My System SpecsSystem Spec

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