Windows Vista Forums

Thunking Spooler APIS from 32 to 64 Process has Stopped Working

  1. #1


    Kentucky Guest

    Thunking Spooler APIS from 32 to 64 Process has Stopped Working

    Hi,

    I have Windows Vistax64 and recently I have been receiving the above message
    every time I try to open an Office application, Office 2003 32-bit is
    installed. If I remove all the printers I don't get this message, but if I
    add a network printer which has a Vistax64 bit driver I will start getting
    the error again.

    This has only been happening this week, maybe after some updates were
    installed.

    Does anyone have a solution?

    Chris.

      My System SpecsSystem Spec

  2.   


  3. #2


    Kentucky Guest

    RE: Thunking Spooler APIS from 32 to 64 Process has Stopped Working

    These are the entries in the windowsupdate.log file:

    2008-03-03 08:54:47:070 544 3c0 Agent *************
    2008-03-03 08:54:47:070 544 3c0 Agent ** START ** Agent: Installing
    updates [CallerId = AutomaticUpdates]
    2008-03-03 08:54:47:070 544 3c0 Agent *********
    2008-03-03 08:54:47:070 544 3c0 Agent * Updates to install = 5
    2008-03-03 08:54:47:117 544 10a8 AU AU received handle event
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
    Microsoft Office Word 2003 (KB943983)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {B0A19737-38A6-45AE-B2D9-B3B4874BA86B}.101
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {2631CB2A-8A93-496B-ADB8-731C6ED9E3BF}.101
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
    Office 2003 (KB945185)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {BF20A84C-6662-4755-B60D-7FE3A090EB01}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {F5D6B773-713D-440B-A7CE-4EB66533F0EE}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Outlook Junk
    Email Filter 2003 (KB944941)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {C903FA8C-EC08-4366-804A-115F244C5C2D}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {7E6D09A5-FBBA-4E71-BFD9-3C852CFF9BA0}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
    Microsoft Office Publisher 2003 (KB946254)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {EF1EEA96-5EA9-4157-BE05-394B6981987D}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {AA98D401-BAC2-4069-B29B-01BE3425E2D6}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Office 2003
    (KB907417)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100

    "Kentucky" wrote:

    > Hi,
    >
    > I have Windows Vistax64 and recently I have been receiving the above message
    > every time I try to open an Office application, Office 2003 32-bit is
    > installed. If I remove all the printers I don't get this message, but if I
    > add a network printer which has a Vistax64 bit driver I will start getting
    > the error again.
    >
    > This has only been happening this week, maybe after some updates were
    > installed.
    >
    > Does anyone have a solution?
    >
    > Chris.

      My System SpecsSystem Spec

  4. #3


    Kentucky Guest

    RE: Thunking Spooler APIS from 32 to 64 Process has Stopped Working

    I have posted the events from windowsupdate.log below:

    2008-03-03 08:54:47:070 544 3c0 Agent *************
    2008-03-03 08:54:47:070 544 3c0 Agent ** START ** Agent: Installing
    updates [CallerId = AutomaticUpdates]
    2008-03-03 08:54:47:070 544 3c0 Agent *********
    2008-03-03 08:54:47:070 544 3c0 Agent * Updates to install = 5
    2008-03-03 08:54:47:117 544 10a8 AU AU received handle event
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
    Microsoft Office Word 2003 (KB943983)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {B0A19737-38A6-45AE-B2D9-B3B4874BA86B}.101
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {2631CB2A-8A93-496B-ADB8-731C6ED9E3BF}.101
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
    Office 2003 (KB945185)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {BF20A84C-6662-4755-B60D-7FE3A090EB01}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {F5D6B773-713D-440B-A7CE-4EB66533F0EE}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Outlook Junk
    Email Filter 2003 (KB944941)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {C903FA8C-EC08-4366-804A-115F244C5C2D}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {7E6D09A5-FBBA-4E71-BFD9-3C852CFF9BA0}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Security Update for
    Microsoft Office Publisher 2003 (KB946254)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {EF1EEA96-5EA9-4157-BE05-394B6981987D}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {AA98D401-BAC2-4069-B29B-01BE3425E2D6}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Title = Update for Office 2003
    (KB907417)
    2008-03-03 08:54:47:304 544 3c0 Agent * UpdateId =
    {79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
    2008-03-03 08:54:47:304 544 3c0 Agent * Bundles 1 updates:
    2008-03-03 08:54:47:304 544 3c0 Agent *
    {DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100
    "Kentucky" wrote:

    > Hi,
    >
    > I have Windows Vistax64 and recently I have been receiving the above message
    > every time I try to open an Office application, Office 2003 32-bit is
    > installed. If I remove all the printers I don't get this message, but if I
    > add a network printer which has a Vistax64 bit driver I will start getting
    > the error again.
    >
    > This has only been happening this week, maybe after some updates were
    > installed.
    >
    > Does anyone have a solution?
    >
    > Chris.

      My System SpecsSystem Spec

  5. #4


    Kentucky Guest

    RE: Thunking Spooler APIS from 32 to 64 Process has Stopped Working

    Hi,

    I have deleted the following updates, but still get this problem:

    KB946254
    KB944941
    KB943983

    Updates KB907417 and KB945185 can't be deleted. I would appreciate some help
    with this.

    Chris.

    "Kentucky" wrote:

    > Hi,
    >
    > I have Windows Vistax64 and recently I have been receiving the above message
    > every time I try to open an Office application, Office 2003 32-bit is
    > installed. If I remove all the printers I don't get this message, but if I
    > add a network printer which has a Vistax64 bit driver I will start getting
    > the error again.
    >
    > This has only been happening this week, maybe after some updates were
    > installed.
    >
    > Does anyone have a solution?
    >
    > Chris.

      My System SpecsSystem Spec

  6. #5


    Alan Morris [MSFT] Guest

    Re: Thunking Spooler APIS from 32 to 64 Process has Stopped Working

    I assume the 64 bit programs like notepad can print. Make sure you are not
    running the 32 bit app by opening task manager. Anything with *32 is not
    x64.

    http://support.microsoft.com/kb/941962/en-us
    You experience problems when you try to print a document in a 32-bit program
    on a computer that is running a 64-bit version of Windows Vista


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "Kentucky" <Kentucky@xxxxxx> wrote in message
    news:CDF45AE2-1173-434B-9424-BB7266F1F2C6@xxxxxx

    > Hi,
    >
    > I have deleted the following updates, but still get this problem:
    >
    > KB946254
    > KB944941
    > KB943983
    >
    > Updates KB907417 and KB945185 can't be deleted. I would appreciate some
    > help
    > with this.
    >
    > Chris.
    >
    > "Kentucky" wrote:
    >

    >> Hi,
    >>
    >> I have Windows Vistax64 and recently I have been receiving the above
    >> message
    >> every time I try to open an Office application, Office 2003 32-bit is
    >> installed. If I remove all the printers I don't get this message, but if
    >> I
    >> add a network printer which has a Vistax64 bit driver I will start
    >> getting
    >> the error again.
    >>
    >> This has only been happening this week, maybe after some updates were
    >> installed.
    >>
    >> Does anyone have a solution?
    >>
    >> Chris.


      My System SpecsSystem Spec

  7. #6


    ITinsideOut Guest

    RE: Thunking Spooler APIS from 32 to 64 Process has Stopped Working

    Try enabling the following:
    Click > Start > Control panel > Internet Options > Advanced Tab > Security
    section.
    Select the following three options:
    1. Allow active content fro CDs to run on My Computer*
    2. Allow active content to run files on My Computer*
    3. Allow software to run or install even if the signature is invalid.

    See if this helps

      My System SpecsSystem Spec

  8. #7


    Greg Guest

    Re: Thunking Spooler APIS from 32 to 64 Process has Stopped Workin

    "Alan Morris [MSFT]" wrote:

    > I assume the 64 bit programs like notepad can print. Make sure you are not
    > running the 32 bit app by opening task manager. Anything with *32 is not
    > x64.
    >
    > http://support.microsoft.com/kb/941962/en-us
    > You experience problems when you try to print a document in a 32-bit program
    > on a computer that is running a 64-bit version of Windows Vista
    Does not apply to my system (per the hotfix after I tried to install).

    Vista Business x64 w/SP1 and patched/up to date.
    Office 2007 + Visio 2007 + Project 2007
    Savin c4540 multi function printer using PCL6 drivers for Vista x64

    printing from Excel and Project (and other Office 2007) fails with the
    "Thunking Spooler APIS from 32 to 64 Process has stopped working" error
    message.

    printing from notepad to Savin reports invalid handle
    printing from notepad to HP LJ 4000N is VERY VERY SLOW and works 50% of the
    time.

    Very frustrating - especially since this is my introduction to Vista. If
    Vista can't print, it's a deal killer. I have to be able to print reliably.
    So far, I can't print reliably.

      My System SpecsSystem Spec


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