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Vista - Vista Fax will not Send the Originally "Printed" Document

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Old 03-18-2008   #1 (permalink)
SCA


Vista x64 Business
 
 

Vista Fax will not Send the Originally "Printed" Document

Hi,

Using the built-in Vista x64 Fax and fax printer. When I go to fax something, I pick the Fax Printer - goes through its gyrations - opens the Fax and Send control panel, shows the attachment to be sent, which is the original item I had open and "printed", but only the Cover Sheet gets sent in the end, or the Cover Sheet and a blank page????

Anyone else seeing this?

Tried removing the Fax Printer from the Printers Console - DID remove, and then when I went I opened the Fax and Send Console, and tried to send a fax it prompted me that I did not have the Fax Printer installed and it re-installed it, but no help from that.

When I go to Programs & Features and open "Windows Features", I de-select/un-select Fax & Scan - it starts the process to Remove them, gets about 3/4 through the process, if the slider bar is really representative of anything(?), and then says IT CANNOT COMPLETE THE OPERATION?? Not all Features were updated.

Cannot find anything on the MS site regarding this?

Have been waiting for months, hoping SP1 might fix this?

Any suggestions? Hate to pay MS to fix their own program with a service call -

Very annoying - at this point, I don't have a fax....and have not for several months.


Last edited by SCA; 03-18-2008 at 11:37 AM..
My System SpecsSystem Spec
Old 03-18-2008   #2 (permalink)
Russ Valentine [MVP-Outlook]


 
 

Re: Vista Fax will not Send the Originally "Printed" Document

Not reported with 32 bit. True for all attachments? What file type? Which
originating program handles the rendering?
--
Russ Valentine
[MVP-Outlook]
"SCA" <SCA.36h5g1@xxxxxx-mx.forums.net> wrote in message
news:SCA.36h5g1@xxxxxx-mx.forums.net...
Quote:

>
> Hi,
>
> Using the built-in Vista x64 Fax and fax printer. When I go to fax
> something, I pick the Fax Printer - goes through its gyrations - opens
> the Fax and Send control panel, shows the attachment to be sent, which
> is the original item I has open and "printed", but only the Cover Sheet
> gets sent in the end, or the Cover Sheet and a blank page????
>
> Anyone else seeing this?
>
> Tried removing the Fax Printer from the Printers Console - DID remove,
> and then when I went I opened the Fax and Send Console, and tried to
> send a fax it prompted me that I did not have the Fax Printer installed
> and it re-installed it, but no help from that.
>
> When I go to Programs & Features and open Windows Features, I
> de-select/un-select Fax & Scan - it starts the process to Remove them
> and then says IT CANNOT COMPLETE THE OPERATION??
>
> Cannot find anything on the MS site regarding this?
>
> Have been waiting for months, hoping SP1 might fix this?
>
> Any suggestions? Hate to pay MS to fix their own program with a service
> call -
>
>
> --
> SCA
My System SpecsSystem Spec
Old 03-19-2008   #3 (permalink)
SCA


Vista x64 Business
 
 

Re: Vista Fax will not Send the Originally "Printed" Document

Hmmm, well it WAS true for all items coming from all programs,....but it's working now. I installed the Snappyfax based on someone's recommendation on this site, and for whatever reason, the built-in MS Fax and Scan seems to be working again now after months of not working? Maybe the install of the SnappyFax uses some of the same DLL's or other files and kicked it loose?

Not sure why, but it's working now - thanks anyway.
My System SpecsSystem Spec
Old 03-19-2008   #4 (permalink)
Russ Valentine [MVP-Outlook]


 
 

Re: Vista Fax will not Send the Originally "Printed" Document

Odd indeed. Most of the time installing another fax program that is TAPI
based hoses WFS for good. It has never fixed it that I've seen. I doubt
there are any common DLL's. More likely that some security or permissions
issue got resolved. WFS is notoriously sensitive to those.
--
Russ Valentine
[MVP-Outlook]
"SCA" <SCA.36ir37@xxxxxx-mx.forums.net> wrote in message
news:SCA.36ir37@xxxxxx-mx.forums.net...
Quote:

>
> Hmmm, well it WAS true for all items coming from all programs,....but
> it's working now. I installed the Snappyfax based on someone's
> recommendation on this site, and for whatever reason, the built-in MS
> Fax and Scan seems to be working again now after months of not working?
> Maybe the install of the SnappyFax uses some of the same DLL's or other
> files and kicked it loose?
>
> Not sure why, but it's working now - thanks anyway.
>
>
> --
> SCA
My System SpecsSystem Spec
Old 03-19-2008   #5 (permalink)
SCA


Vista x64 Business
 
 

Re: Vista Fax will not Send the Originally "Printed" Document

Yes, it was very weird - the console would open, and it would fax whatever was entered as to the Cover Page, etc., but even though the original document was showing in the Attachment window/filed, it would not send the original document after the cover page - ??

So I do't know, but it works now, after installing the Snappyfax software.
My System SpecsSystem Spec
Old 04-13-2008   #6 (permalink)
SCA


 
 

Re: Vista Fax will not Send the Originally "Printed" Document


Hmm,


Okay - I've isolated it to an issue between Adobe 8 and MS Fax. - Other
programs DO fax properly - just not Adobe Acrobate - ?

Please let me know if you know of any fix for this-


SCA


"SCA" wrote:
Quote:

>
> Yes, it was very weird - the console would open, and it would fax
> whatever was entered as to the Cover Page, etc., but even though the
> original document was showing in the Attachment window/filed, it would
> not send the original document after the cover page - ??
>
> So I do't know, but it works now, after installing the Snappyfax
> software.
>
>
> --
> SCA
>
My System SpecsSystem Spec
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