Windows Vista Forums

Printer won't stay installed

  1. #1


    CLK in NY Guest

    Printer won't stay installed

    I'm running Windows Vista, but I have a PSC all in one that was originally
    programmed for Windows XP. I have gone to the PSC manufacturer and obtained
    an updated driver for the PSC, and I can install it and use the printer, but
    when I shut the computer down and restart it the driver does not stay
    installed. I have to re-install the driver every time I start the computer.
    Is there a way to make this driver stay installed?

      My System SpecsSystem Spec

  2. #2


    Carey Frisch [MVP] Guest

    Re: Printer won't stay installed

    Please tell us the name of the PSC manufacturer and the model number.

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows System & Performance

    ---------------------------------------------------------------

    "CLK in NY" wrote:

    I'm running Windows Vista, but I have a PSC all in one that was originally
    programmed for Windows XP. I have gone to the PSC manufacturer and obtained
    an updated driver for the PSC, and I can install it and use the printer, but
    when I shut the computer down and restart it the driver does not stay
    installed. I have to re-install the driver every time I start the computer.
    Is there a way to make this driver stay installed?

      My System SpecsSystem Spec

  3. #3


    CLK in NY Guest

    Re: Printer won't stay installed

    It's a HP F340. I have also gone to microsoft.com and done a full update
    install, as well as getting the new driver from HP for the PSC, nothing seems
    to work.

    Thanks for any help!


    "Carey Frisch [MVP]" wrote:

    > Please tell us the name of the PSC manufacturer and the model number.
    >
    > --
    > Carey Frisch
    > Microsoft MVP
    > Windows Desktop Experience -
    > Windows System & Performance
    >
    > ---------------------------------------------------------------
    >
    > "CLK in NY" wrote:
    >
    > I'm running Windows Vista, but I have a PSC all in one that was originally
    > programmed for Windows XP. I have gone to the PSC manufacturer and obtained
    > an updated driver for the PSC, and I can install it and use the printer, but
    > when I shut the computer down and restart it the driver does not stay
    > installed. I have to re-install the driver every time I start the computer.
    > Is there a way to make this driver stay installed?

      My System SpecsSystem Spec

  4. #4


    Alan Morris [MSFT] Guest

    Re: Printer won't stay installed

    Is the printer connected to USB?

    Is there any HP software installed on the machine that deletes the printer
    and driver when it can't contact the device (HP CUE Discovery)?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx

    > It's a HP F340. I have also gone to microsoft.com and done a full update
    > install, as well as getting the new driver from HP for the PSC, nothing
    > seems
    > to work.
    >
    > Thanks for any help!
    >
    >
    > "Carey Frisch [MVP]" wrote:
    >

    >> Please tell us the name of the PSC manufacturer and the model number.
    >>
    >> --
    >> Carey Frisch
    >> Microsoft MVP
    >> Windows Desktop Experience -
    >> Windows System & Performance
    >>
    >> ---------------------------------------------------------------
    >>
    >> "CLK in NY" wrote:
    >>
    >> I'm running Windows Vista, but I have a PSC all in one that was
    >> originally
    >> programmed for Windows XP. I have gone to the PSC manufacturer and
    >> obtained
    >> an updated driver for the PSC, and I can install it and use the printer,
    >> but
    >> when I shut the computer down and restart it the driver does not stay
    >> installed. I have to re-install the driver every time I start the
    >> computer.
    >> Is there a way to make this driver stay installed?


      My System SpecsSystem Spec

  5. #5


    CLK in NY Guest

    Re: Printer won't stay installed

    The AIO is connected to USB, and the driver I got from HP for this device is
    the only HP software that has been installed on this machine, which is a
    DELL. Nothing else is hooked up to USB, and no other external hardware of any
    kind exists for this machine.


    "Alan Morris [MSFT]" wrote:

    > Is the printer connected to USB?
    >
    > Is there any HP software installed on the machine that deletes the printer
    > and driver when it can't contact the device (HP CUE Discovery)?
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    > news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx

    > > It's a HP F340. I have also gone to microsoft.com and done a full update
    > > install, as well as getting the new driver from HP for the PSC, nothing
    > > seems
    > > to work.
    > >
    > > Thanks for any help!
    > >
    > >
    > > "Carey Frisch [MVP]" wrote:
    > >

    > >> Please tell us the name of the PSC manufacturer and the model number.
    > >>
    > >> --
    > >> Carey Frisch
    > >> Microsoft MVP
    > >> Windows Desktop Experience -
    > >> Windows System & Performance
    > >>
    > >> ---------------------------------------------------------------
    > >>
    > >> "CLK in NY" wrote:
    > >>
    > >> I'm running Windows Vista, but I have a PSC all in one that was
    > >> originally
    > >> programmed for Windows XP. I have gone to the PSC manufacturer and
    > >> obtained
    > >> an updated driver for the PSC, and I can install it and use the printer,
    > >> but
    > >> when I shut the computer down and restart it the driver does not stay
    > >> installed. I have to re-install the driver every time I start the
    > >> computer.
    > >> Is there a way to make this driver stay installed?
    >
    >
    >

      My System SpecsSystem Spec

  6. #6


    Alan Morris [MSFT] Guest

    Re: Printer won't stay installed

    The spooler does not delete the printer nor drivers. This is a function of
    the user.

    Is the print spooler service running when the printer disappears?

    When the spooler is not running there will be no printers in the printers
    folder.



    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@xxxxxx

    > The AIO is connected to USB, and the driver I got from HP for this device
    > is
    > the only HP software that has been installed on this machine, which is a
    > DELL. Nothing else is hooked up to USB, and no other external hardware of
    > any
    > kind exists for this machine.
    >
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> Is the printer connected to USB?
    >>
    >> Is there any HP software installed on the machine that deletes the
    >> printer
    >> and driver when it can't contact the device (HP CUE Discovery)?
    >>
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx

    >> > It's a HP F340. I have also gone to microsoft.com and done a full
    >> > update
    >> > install, as well as getting the new driver from HP for the PSC, nothing
    >> > seems
    >> > to work.
    >> >
    >> > Thanks for any help!
    >> >
    >> >
    >> > "Carey Frisch [MVP]" wrote:
    >> >
    >> >> Please tell us the name of the PSC manufacturer and the model number.
    >> >>
    >> >> --
    >> >> Carey Frisch
    >> >> Microsoft MVP
    >> >> Windows Desktop Experience -
    >> >> Windows System & Performance
    >> >>
    >> >> ---------------------------------------------------------------
    >> >>
    >> >> "CLK in NY" wrote:
    >> >>
    >> >> I'm running Windows Vista, but I have a PSC all in one that was
    >> >> originally
    >> >> programmed for Windows XP. I have gone to the PSC manufacturer and
    >> >> obtained
    >> >> an updated driver for the PSC, and I can install it and use the
    >> >> printer,
    >> >> but
    >> >> when I shut the computer down and restart it the driver does not stay
    >> >> installed. I have to re-install the driver every time I start the
    >> >> computer.
    >> >> Is there a way to make this driver stay installed?
    >>
    >>
    >>


      My System SpecsSystem Spec

  7. #7


    CLK in NY Guest

    Re: Printer won't stay installed

    This problem only happens when I shut the computer down. If I leave it
    running, the driver stays installed and I can print with it without problem,
    but every time I shut it down and restart it, the driver is no longer
    installed. I am prompted to install the driver for the AIO every time I start
    the computer, but only if the AIO was already turned on. If the AIO gets
    turned on AFTER I start the computer, it doesn't detect the AIO and so
    doesn't ask me to install a driver for it, and I can't access it at all when
    I try to print something. As long as I have the AIO turned on before I start
    the computer, I am prompted to install the driver, which I have downloaded
    and stored on the system, so I can install it without hassle, but why should
    I have to do this every single time? For some reason, the driver will NOT
    stay installed when I shut the computer down, no matter how many times I try.

    "Alan Morris [MSFT]" wrote:

    > The spooler does not delete the printer nor drivers. This is a function of
    > the user.
    >
    > Is the print spooler service running when the printer disappears?
    >
    > When the spooler is not running there will be no printers in the printers
    > folder.
    >
    >
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    > news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@xxxxxx

    > > The AIO is connected to USB, and the driver I got from HP for this device
    > > is
    > > the only HP software that has been installed on this machine, which is a
    > > DELL. Nothing else is hooked up to USB, and no other external hardware of
    > > any
    > > kind exists for this machine.
    > >
    > >
    > > "Alan Morris [MSFT]" wrote:
    > >

    > >> Is the printer connected to USB?
    > >>
    > >> Is there any HP software installed on the machine that deletes the
    > >> printer
    > >> and driver when it can't contact the device (HP CUE Discovery)?
    > >>
    > >> --
    > >> Alan Morris
    > >> Windows Printing Team
    > >> Search the Microsoft Knowledge Base here:
    > >> http://support.microsoft.com/search/?adv=1
    > >>
    > >> This posting is provided "AS IS" with no warranties, and confers no
    > >> rights.
    > >>
    > >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    > >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx
    > >> > It's a HP F340. I have also gone to microsoft.com and done a full
    > >> > update
    > >> > install, as well as getting the new driver from HP for the PSC, nothing
    > >> > seems
    > >> > to work.
    > >> >
    > >> > Thanks for any help!
    > >> >
    > >> >
    > >> > "Carey Frisch [MVP]" wrote:
    > >> >
    > >> >> Please tell us the name of the PSC manufacturer and the model number.
    > >> >>
    > >> >> --
    > >> >> Carey Frisch
    > >> >> Microsoft MVP
    > >> >> Windows Desktop Experience -
    > >> >> Windows System & Performance
    > >> >>
    > >> >> ---------------------------------------------------------------
    > >> >>
    > >> >> "CLK in NY" wrote:
    > >> >>
    > >> >> I'm running Windows Vista, but I have a PSC all in one that was
    > >> >> originally
    > >> >> programmed for Windows XP. I have gone to the PSC manufacturer and
    > >> >> obtained
    > >> >> an updated driver for the PSC, and I can install it and use the
    > >> >> printer,
    > >> >> but
    > >> >> when I shut the computer down and restart it the driver does not stay
    > >> >> installed. I have to re-install the driver every time I start the
    > >> >> computer.
    > >> >> Is there a way to make this driver stay installed?
    > >>
    > >>
    > >>
    >
    >
    >

      My System SpecsSystem Spec

  8. #8


    Alan Morris [MSFT] Guest

    Re: Printer won't stay installed

    The spooler will never delete the printer driver. This requires user
    interaction.

    Check the configuration of the USB bus in device manager. I'm assuming the
    device is attached directly to the computer. These things are a storage
    device, scanner, as well as a printer. Make sure the other devices work
    when the printer is not working.

    If a driver is requested by the bus enumerator, it's not the spooler that is
    making this request.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    news:5CD375A1-0C15-4DF3-ABE5-32F33EAD5BB0@xxxxxx

    > This problem only happens when I shut the computer down. If I leave it
    > running, the driver stays installed and I can print with it without
    > problem,
    > but every time I shut it down and restart it, the driver is no longer
    > installed. I am prompted to install the driver for the AIO every time I
    > start
    > the computer, but only if the AIO was already turned on. If the AIO gets
    > turned on AFTER I start the computer, it doesn't detect the AIO and so
    > doesn't ask me to install a driver for it, and I can't access it at all
    > when
    > I try to print something. As long as I have the AIO turned on before I
    > start
    > the computer, I am prompted to install the driver, which I have downloaded
    > and stored on the system, so I can install it without hassle, but why
    > should
    > I have to do this every single time? For some reason, the driver will NOT
    > stay installed when I shut the computer down, no matter how many times I
    > try.
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> The spooler does not delete the printer nor drivers. This is a function
    >> of
    >> the user.
    >>
    >> Is the print spooler service running when the printer disappears?
    >>
    >> When the spooler is not running there will be no printers in the printers
    >> folder.
    >>
    >>
    >>
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    >> news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@xxxxxx

    >> > The AIO is connected to USB, and the driver I got from HP for this
    >> > device
    >> > is
    >> > the only HP software that has been installed on this machine, which is
    >> > a
    >> > DELL. Nothing else is hooked up to USB, and no other external hardware
    >> > of
    >> > any
    >> > kind exists for this machine.
    >> >
    >> >
    >> > "Alan Morris [MSFT]" wrote:
    >> >
    >> >> Is the printer connected to USB?
    >> >>
    >> >> Is there any HP software installed on the machine that deletes the
    >> >> printer
    >> >> and driver when it can't contact the device (HP CUE Discovery)?
    >> >>
    >> >> --
    >> >> Alan Morris
    >> >> Windows Printing Team
    >> >> Search the Microsoft Knowledge Base here:
    >> >> http://support.microsoft.com/search/?adv=1
    >> >>
    >> >> This posting is provided "AS IS" with no warranties, and confers no
    >> >> rights.
    >> >>
    >> >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    >> >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx
    >> >> > It's a HP F340. I have also gone to microsoft.com and done a full
    >> >> > update
    >> >> > install, as well as getting the new driver from HP for the PSC,
    >> >> > nothing
    >> >> > seems
    >> >> > to work.
    >> >> >
    >> >> > Thanks for any help!
    >> >> >
    >> >> >
    >> >> > "Carey Frisch [MVP]" wrote:
    >> >> >
    >> >> >> Please tell us the name of the PSC manufacturer and the model
    >> >> >> number.
    >> >> >>
    >> >> >> --
    >> >> >> Carey Frisch
    >> >> >> Microsoft MVP
    >> >> >> Windows Desktop Experience -
    >> >> >> Windows System & Performance
    >> >> >>
    >> >> >> ---------------------------------------------------------------
    >> >> >>
    >> >> >> "CLK in NY" wrote:
    >> >> >>
    >> >> >> I'm running Windows Vista, but I have a PSC all in one that was
    >> >> >> originally
    >> >> >> programmed for Windows XP. I have gone to the PSC manufacturer and
    >> >> >> obtained
    >> >> >> an updated driver for the PSC, and I can install it and use the
    >> >> >> printer,
    >> >> >> but
    >> >> >> when I shut the computer down and restart it the driver does not
    >> >> >> stay
    >> >> >> installed. I have to re-install the driver every time I start the
    >> >> >> computer.
    >> >> >> Is there a way to make this driver stay installed?
    >> >>
    >> >>
    >> >>
    >>
    >>
    >>


      My System SpecsSystem Spec

  9. #9


    CLK in NY Guest

    Re: Printer won't stay installed

    Somehow, we are not communicating here.

    The ONLY time this happens is when I turn the computer off.

    It NEVER happens when I have installed the driver and leave the computer
    turned on, regardless of how long I leave it turned on.

    It ALWAYS happens when I shut down and restart the computer. However, it
    only happens if the AIO is turned on BEFORE I restart the computer. If the
    AIO is turned off when the computer starts up, it doesn't ever recognize the
    printer at all.

    As long as the AIO is turned on, the computer will detect the "new device",
    and will prompt me to install the driver I have downloaded from the
    manufacturer. Once this process is complete, I can print to the AIO without
    any trouble whatsoever, UNTIL I TURN THE COMPUTER OFF AND RESTART IT!

    There is no other external hardware installed on or connected to this
    computer. There are no other HP programs installed on this computer. I don't
    ever go to the spooler except to check for this printer, and it is only there
    when I start the computer, with the AIO turned on, and go through the whole
    installation of the driver again.

    Please stop saying that this can only happen with user interaction. I am not
    interacting with it at all. I am simply using the shut down and restart
    function built into the Vista OS.

    "Alan Morris [MSFT]" wrote:

    > The spooler will never delete the printer driver. This requires user
    > interaction.
    >
    > Check the configuration of the USB bus in device manager. I'm assuming the
    > device is attached directly to the computer. These things are a storage
    > device, scanner, as well as a printer. Make sure the other devices work
    > when the printer is not working.
    >
    > If a driver is requested by the bus enumerator, it's not the spooler that is
    > making this request.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    > news:5CD375A1-0C15-4DF3-ABE5-32F33EAD5BB0@xxxxxx

    > > This problem only happens when I shut the computer down. If I leave it
    > > running, the driver stays installed and I can print with it without
    > > problem,
    > > but every time I shut it down and restart it, the driver is no longer
    > > installed. I am prompted to install the driver for the AIO every time I
    > > start
    > > the computer, but only if the AIO was already turned on. If the AIO gets
    > > turned on AFTER I start the computer, it doesn't detect the AIO and so
    > > doesn't ask me to install a driver for it, and I can't access it at all
    > > when
    > > I try to print something. As long as I have the AIO turned on before I
    > > start
    > > the computer, I am prompted to install the driver, which I have downloaded
    > > and stored on the system, so I can install it without hassle, but why
    > > should
    > > I have to do this every single time? For some reason, the driver will NOT
    > > stay installed when I shut the computer down, no matter how many times I
    > > try.
    > >
    > > "Alan Morris [MSFT]" wrote:
    > >

    > >> The spooler does not delete the printer nor drivers. This is a function
    > >> of
    > >> the user.
    > >>
    > >> Is the print spooler service running when the printer disappears?
    > >>
    > >> When the spooler is not running there will be no printers in the printers
    > >> folder.
    > >>
    > >>
    > >>
    > >> --
    > >> Alan Morris
    > >> Windows Printing Team
    > >> Search the Microsoft Knowledge Base here:
    > >> http://support.microsoft.com/search/?adv=1
    > >>
    > >> This posting is provided "AS IS" with no warranties, and confers no
    > >> rights.
    > >>
    > >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    > >> news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@xxxxxx
    > >> > The AIO is connected to USB, and the driver I got from HP for this
    > >> > device
    > >> > is
    > >> > the only HP software that has been installed on this machine, which is
    > >> > a
    > >> > DELL. Nothing else is hooked up to USB, and no other external hardware
    > >> > of
    > >> > any
    > >> > kind exists for this machine.
    > >> >
    > >> >
    > >> > "Alan Morris [MSFT]" wrote:
    > >> >
    > >> >> Is the printer connected to USB?
    > >> >>
    > >> >> Is there any HP software installed on the machine that deletes the
    > >> >> printer
    > >> >> and driver when it can't contact the device (HP CUE Discovery)?
    > >> >>
    > >> >> --
    > >> >> Alan Morris
    > >> >> Windows Printing Team
    > >> >> Search the Microsoft Knowledge Base here:
    > >> >> http://support.microsoft.com/search/?adv=1
    > >> >>
    > >> >> This posting is provided "AS IS" with no warranties, and confers no
    > >> >> rights.
    > >> >>
    > >> >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    > >> >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx
    > >> >> > It's a HP F340. I have also gone to microsoft.com and done a full
    > >> >> > update
    > >> >> > install, as well as getting the new driver from HP for the PSC,
    > >> >> > nothing
    > >> >> > seems
    > >> >> > to work.
    > >> >> >
    > >> >> > Thanks for any help!
    > >> >> >
    > >> >> >
    > >> >> > "Carey Frisch [MVP]" wrote:
    > >> >> >
    > >> >> >> Please tell us the name of the PSC manufacturer and the model
    > >> >> >> number.
    > >> >> >>
    > >> >> >> --
    > >> >> >> Carey Frisch
    > >> >> >> Microsoft MVP
    > >> >> >> Windows Desktop Experience -
    > >> >> >> Windows System & Performance
    > >> >> >>
    > >> >> >> ---------------------------------------------------------------
    > >> >> >>
    > >> >> >> "CLK in NY" wrote:
    > >> >> >>
    > >> >> >> I'm running Windows Vista, but I have a PSC all in one that was
    > >> >> >> originally
    > >> >> >> programmed for Windows XP. I have gone to the PSC manufacturer and
    > >> >> >> obtained
    > >> >> >> an updated driver for the PSC, and I can install it and use the
    > >> >> >> printer,
    > >> >> >> but
    > >> >> >> when I shut the computer down and restart it the driver does not
    > >> >> >> stay
    > >> >> >> installed. I have to re-install the driver every time I start the
    > >> >> >> computer.
    > >> >> >> Is there a way to make this driver stay installed?
    > >> >>
    > >> >>
    > >> >>
    > >>
    > >>
    > >>
    >
    >
    >

      My System SpecsSystem Spec

  10. #10


    Alan Morris [MSFT] Guest

    Re: Printer won't stay installed

    The next time you turn off/on the computer, verify that the printer driver
    is still installed by opening the Printers Folder, right click any white
    space in the folder and select Server Properties

    On the drivers tab, is the print driver still installed?

    Can you copy files from the storage hardware on the device when printing
    does not work. I think the root issue is not in printing but the hardware
    installation.

    A USB device may no longer work correctly after Windows Vista resumes
    from sleep or from hibernation
    (928631) - Resolves a problem in which some USB devices are not
    detected correctly after Windows Vista resumes from sleep or from
    hibernation. After you resume a Windows Vista-based computer from sleep or
    from hibernation, or after you restart the computer, some devices may no
    longer work correctly.
    http://support.microsoft.com/kb/928631/en-us

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    news:E07EB2B2-6D53-47D7-B85C-B77FAE96C31A@xxxxxx

    > Somehow, we are not communicating here.
    >
    > The ONLY time this happens is when I turn the computer off.
    >
    > It NEVER happens when I have installed the driver and leave the computer
    > turned on, regardless of how long I leave it turned on.
    >
    > It ALWAYS happens when I shut down and restart the computer. However, it
    > only happens if the AIO is turned on BEFORE I restart the computer. If the
    > AIO is turned off when the computer starts up, it doesn't ever recognize
    > the
    > printer at all.
    >
    > As long as the AIO is turned on, the computer will detect the "new
    > device",
    > and will prompt me to install the driver I have downloaded from the
    > manufacturer. Once this process is complete, I can print to the AIO
    > without
    > any trouble whatsoever, UNTIL I TURN THE COMPUTER OFF AND RESTART IT!
    >
    > There is no other external hardware installed on or connected to this
    > computer. There are no other HP programs installed on this computer. I
    > don't
    > ever go to the spooler except to check for this printer, and it is only
    > there
    > when I start the computer, with the AIO turned on, and go through the
    > whole
    > installation of the driver again.
    >
    > Please stop saying that this can only happen with user interaction. I am
    > not
    > interacting with it at all. I am simply using the shut down and restart
    > function built into the Vista OS.
    >
    > "Alan Morris [MSFT]" wrote:
    >

    >> The spooler will never delete the printer driver. This requires user
    >> interaction.
    >>
    >> Check the configuration of the USB bus in device manager. I'm assuming
    >> the
    >> device is attached directly to the computer. These things are a storage
    >> device, scanner, as well as a printer. Make sure the other devices work
    >> when the printer is not working.
    >>
    >> If a driver is requested by the bus enumerator, it's not the spooler that
    >> is
    >> making this request.
    >>
    >> --
    >> Alan Morris
    >> Windows Printing Team
    >> Search the Microsoft Knowledge Base here:
    >> http://support.microsoft.com/search/?adv=1
    >>
    >> This posting is provided "AS IS" with no warranties, and confers no
    >> rights.
    >>
    >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    >> news:5CD375A1-0C15-4DF3-ABE5-32F33EAD5BB0@xxxxxx

    >> > This problem only happens when I shut the computer down. If I leave it
    >> > running, the driver stays installed and I can print with it without
    >> > problem,
    >> > but every time I shut it down and restart it, the driver is no longer
    >> > installed. I am prompted to install the driver for the AIO every time I
    >> > start
    >> > the computer, but only if the AIO was already turned on. If the AIO
    >> > gets
    >> > turned on AFTER I start the computer, it doesn't detect the AIO and so
    >> > doesn't ask me to install a driver for it, and I can't access it at all
    >> > when
    >> > I try to print something. As long as I have the AIO turned on before I
    >> > start
    >> > the computer, I am prompted to install the driver, which I have
    >> > downloaded
    >> > and stored on the system, so I can install it without hassle, but why
    >> > should
    >> > I have to do this every single time? For some reason, the driver will
    >> > NOT
    >> > stay installed when I shut the computer down, no matter how many times
    >> > I
    >> > try.
    >> >
    >> > "Alan Morris [MSFT]" wrote:
    >> >
    >> >> The spooler does not delete the printer nor drivers. This is a
    >> >> function
    >> >> of
    >> >> the user.
    >> >>
    >> >> Is the print spooler service running when the printer disappears?
    >> >>
    >> >> When the spooler is not running there will be no printers in the
    >> >> printers
    >> >> folder.
    >> >>
    >> >>
    >> >>
    >> >> --
    >> >> Alan Morris
    >> >> Windows Printing Team
    >> >> Search the Microsoft Knowledge Base here:
    >> >> http://support.microsoft.com/search/?adv=1
    >> >>
    >> >> This posting is provided "AS IS" with no warranties, and confers no
    >> >> rights.
    >> >>
    >> >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    >> >> news:2620FD54-E98C-42DC-BABD-5C6E22964A1C@xxxxxx
    >> >> > The AIO is connected to USB, and the driver I got from HP for this
    >> >> > device
    >> >> > is
    >> >> > the only HP software that has been installed on this machine, which
    >> >> > is
    >> >> > a
    >> >> > DELL. Nothing else is hooked up to USB, and no other external
    >> >> > hardware
    >> >> > of
    >> >> > any
    >> >> > kind exists for this machine.
    >> >> >
    >> >> >
    >> >> > "Alan Morris [MSFT]" wrote:
    >> >> >
    >> >> >> Is the printer connected to USB?
    >> >> >>
    >> >> >> Is there any HP software installed on the machine that deletes the
    >> >> >> printer
    >> >> >> and driver when it can't contact the device (HP CUE Discovery)?
    >> >> >>
    >> >> >> --
    >> >> >> Alan Morris
    >> >> >> Windows Printing Team
    >> >> >> Search the Microsoft Knowledge Base here:
    >> >> >> http://support.microsoft.com/search/?adv=1
    >> >> >>
    >> >> >> This posting is provided "AS IS" with no warranties, and confers no
    >> >> >> rights.
    >> >> >>
    >> >> >> "CLK in NY" <CLKinNY@xxxxxx> wrote in message
    >> >> >> news:3FE3D83E-4BE3-44AC-9512-D793DE67E763@xxxxxx
    >> >> >> > It's a HP F340. I have also gone to microsoft.com and done a full
    >> >> >> > update
    >> >> >> > install, as well as getting the new driver from HP for the PSC,
    >> >> >> > nothing
    >> >> >> > seems
    >> >> >> > to work.
    >> >> >> >
    >> >> >> > Thanks for any help!
    >> >> >> >
    >> >> >> >
    >> >> >> > "Carey Frisch [MVP]" wrote:
    >> >> >> >
    >> >> >> >> Please tell us the name of the PSC manufacturer and the model
    >> >> >> >> number.
    >> >> >> >>
    >> >> >> >> --
    >> >> >> >> Carey Frisch
    >> >> >> >> Microsoft MVP
    >> >> >> >> Windows Desktop Experience -
    >> >> >> >> Windows System & Performance
    >> >> >> >>
    >> >> >> >> ---------------------------------------------------------------
    >> >> >> >>
    >> >> >> >> "CLK in NY" wrote:
    >> >> >> >>
    >> >> >> >> I'm running Windows Vista, but I have a PSC all in one that was
    >> >> >> >> originally
    >> >> >> >> programmed for Windows XP. I have gone to the PSC manufacturer
    >> >> >> >> and
    >> >> >> >> obtained
    >> >> >> >> an updated driver for the PSC, and I can install it and use the
    >> >> >> >> printer,
    >> >> >> >> but
    >> >> >> >> when I shut the computer down and restart it the driver does not
    >> >> >> >> stay
    >> >> >> >> installed. I have to re-install the driver every time I start
    >> >> >> >> the
    >> >> >> >> computer.
    >> >> >> >> Is there a way to make this driver stay installed?
    >> >> >>
    >> >> >>
    >> >> >>
    >> >>
    >> >>
    >> >>
    >>
    >>
    >>


      My System SpecsSystem Spec

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