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Vista - HP L7650 All-in-one stops working unexpectedly under Vista

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Old 04-16-2008   #1 (permalink)
Don G


 
 

HP L7650 All-in-one stops working unexpectedly under Vista

I have several computers on a wireless network along with a Linksys print
server for the L7650 printer. Until April 11 - the system worked great -
never a problem. After April 11 (following an update for Vista) the printer
gets removed from the printer list at random - I can print a document; the
next document doesn't print and the printer is no longer available. To fix
teh problem, I have to connect the printer to the main system, re-install teh
drivers (this happens as soon as I plug in teh USB cable), then setup teh
computer in Linksys again, reboot, and the printer is back. As soon as I
print somehting - the printer disappears again - does anyone have a fix for
this?
--
Dr. Don

My System SpecsSystem Spec
Old 04-16-2008   #2 (permalink)
Alan Morris [MSFT]


 
 

Re: HP L7650 All-in-one stops working unexpectedly under Vista

HP does. Or you can disable the HP CUE Discovery service.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Don G" <DonG@xxxxxx> wrote in message
news:A13FC171-B149-4DA6-A0B5-4591FB617EB3@xxxxxx
Quote:

>I have several computers on a wireless network along with a Linksys print
> server for the L7650 printer. Until April 11 - the system worked great -
> never a problem. After April 11 (following an update for Vista) the
> printer
> gets removed from the printer list at random - I can print a document; the
> next document doesn't print and the printer is no longer available. To fix
> teh problem, I have to connect the printer to the main system, re-install
> teh
> drivers (this happens as soon as I plug in teh USB cable), then setup teh
> computer in Linksys again, reboot, and the printer is back. As soon as I
> print somehting - the printer disappears again - does anyone have a fix
> for
> this?
> --
> Dr. Don

My System SpecsSystem Spec
Old 04-16-2008   #3 (permalink)
Don G


 
 

Re: HP L7650 All-in-one stops working unexpectedly under Vista

I wish HP had the solution to this problem - they provided no solution
whatsoever. I have already disabled the CUE Discovery service after months of
working with HP to eliminate an error message about CUE. I finally discovered
how to disable it myself. The issue still exists....
--
Dr. Don


"Alan Morris [MSFT]" wrote:
Quote:

> HP does. Or you can disable the HP CUE Discovery service.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Don G" <DonG@xxxxxx> wrote in message
> news:A13FC171-B149-4DA6-A0B5-4591FB617EB3@xxxxxx
Quote:

> >I have several computers on a wireless network along with a Linksys print
> > server for the L7650 printer. Until April 11 - the system worked great -
> > never a problem. After April 11 (following an update for Vista) the
> > printer
> > gets removed from the printer list at random - I can print a document; the
> > next document doesn't print and the printer is no longer available. To fix
> > teh problem, I have to connect the printer to the main system, re-install
> > teh
> > drivers (this happens as soon as I plug in teh USB cable), then setup teh
> > computer in Linksys again, reboot, and the printer is back. As soon as I
> > print somehting - the printer disappears again - does anyone have a fix
> > for
> > this?
> > --
> > Dr. Don
>
>
>
My System SpecsSystem Spec
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